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Airtel

India,
West Bengal

Consumer complaints and reviews about Airtel

pinaki_883
 
Feb 29, 2016

Cheating

I am Pinaki Chatterjee. I purchased a Samsung on 7 mobile phone through Flipkart on 4th February, 2016(Flipkart order no OD405143824856210000) where I got an offer with Samsung on 7 mobile an Airtel 4G Sim card with 1GB 4G data free. When I get delivery of my phone in my hand on 5th february with a new sim card of airtel then I called to Airtel toll free number that is 1800 103 5971 and they confirmed that I will get my offer after porting from aircel,also Dum dum Airtel store had confirm me that I will get my free data. Though I had Aircel Connection Since last 8 years only because of Airtel 4G Free data offer I was port my Aircel number to Airtel from dumdum airtel store.After that i activated the new SIM of Airtel which i received with my purchase( SIM No 8991000900773537843U).Yesterday I called on Airtel customer care to get my 1GB free 4G data but they ignore & deny it and said that the Sim card is only free not the free data, I called to Flipkart and tell them everything today. Airtel nodal office call me today after receive my complain and they said there is no offer of free 4G 1GB data and if there is any offer like that I need to send the snap shot of the Flipkart's website, but Flipkart has already updated there site.

After that flipkart confirmed by mail that i am claiming a valid bundle offer with my purchase of onmobile galaxy on 7. But Airtel
is not ready to provide me the free data offer & deny continuously to saying send the snapshot of the offer. This is a clear case
of cheating & consumer harassment. I have all the valid & legal documents.

Regards,
Pinaki Chatterjee
9804279981

Cheating Cheating

deo krishna yadav
 
Feb 23, 2016

Mobile no change

Dear sir, my id is 3012011166 my old mob no is 9635443634 and my new mob no is 7866029898 plz change my mob no
Rabindrakrkaushik
 
Jan 14, 2016

Harass by airtel

Dear sir
I am Rabindra Kumar Kaushik my mobile no is 8670255707. I am getting excess bill so I tried to convert postpaid connection to prepaid but company's customer care not responded .
kuntalmukherjee
 
Dec 25, 2015

recharge not successful

Reference Number :1423996592
Today on 25/12/2015 at 9:41 p.m.I tried to recharge Rs.180 of 9903002322 this number,amount had debited but recharge failed. Please back my money.
AdityaJain123
 
Dec 24, 2015

Call drops,Network Problem

Inspite of frequent complains and fake assurance from AIRTEL,I am still facing:
1.Network Problems..no connection to other no. inspire of network
2.No Network at many places
3.Little Network and only beep sound comes while dialling
4.Call drops..8 times in a minute
5.Poor data net..2G speed in 4G
6.Made complains many times but no action
7.High bill amount due to call drops.
Sneha237
 
Nov 21, 2015

Recharged to wrong number

Hello..
I accidentally recharged a wrong number which does not exist.
My actual number 7044745067
Wrong number 9044754067
Recharge amount 250

Could you please let me know how I can get a refund?
soumen paul
 
Nov 16, 2015

Tower/Signal Problems

We (I, My wife & mother) have 3 Airtel Prepaid numbers (9007858119, 9007170976 & 9748268253)during long years. We faced Tower/Signal Problems during 10-11 months. We complain Airtel Customer Care, Airtel Store various times, but no improve till now. My address is 7A, Brindabon Ghosh Lane, Kolkata-700012, W.B.

Please solve our problem as early as possible.
soumen paul
 
Nov 5, 2015

Tower probelm

We (I, My wife & mother) have 3 Sims , but Tower problems from February, 2015. I request to Airtel Customer Care many times for Tower problem, but the company did not solve our problems till now. So, kindly we request you please solve my problem (Tower) as early as possible. My contact number is 9007858119.
mahajanbinajuri
 
Aug 6, 2015

Connection stop & all balance deducted without any information.

Dear Sir/Madam,
I am Prasunjit Mahajan, from Kolkata.
My complain against Airtel mobile connection company for blocking my regular use mobile no.(9163350073) which I have been use from last 2 years. At the time of connection all mandatory verification was done by Airtel & that was all ok. At present, last Saturday evening my connection was totally stopped without any information also my mobile no. has approx Rs. 250/- balance & Rs.30 STD power pack. Today morning(Monday) I went to Airtel store for detail reason, they said that the number was deleted by TRAI & all balance is not recover. It's like a fraud case.
My humble request to you please do the needful for this kind of customer harassment.
Regards
Prasunjit Mahajan
(7278762883)
NITAI BANERJEE
 
Jun 14, 2015

RECHARGE FALIURE

I HAVE RECHARGE MY PREPAID MOBILE NO 9831525178 ON 13/06/2015 THROUGH SBI NETBANKING REF NO G0AEFWJG3 BUT NO CREDIT HAS BEEN RECEIVED TILL DATE.
S.Sarkar
 
Jun 4, 2015

Discontinuity of DTH service before expected date.

DTH service withdrawn before 5 days,
i.e.,we have a monthly subscription of Rs. 300. Therefore our per day charge is Rs.100 . But we only have received service for Rs.50.
From:S.Sarka
Registered mobile number:9339209350
Customer ID:3009977357
Shantanu Mistri
 
May 11, 2015

Call Details

Please send me call details of my mobile number 9676229518 for April 2015.
souravsaha
 
Apr 10, 2015

Unable to make outgoing calls in roaming

I have an Airtel prepaid connection number 9007762331 from kolkata. Whenever I was in roaming I am unable to make outgoing calls, but receive incoming calls. When I am in home network I have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now I am in roaming and facing same problem.

I am really fedup with this kind of poor services from Airtel
thags77
 
Feb 4, 2015

UNAUTHORISED BALANCE DEDUCTION

Dear Sir,

(i) I had got a message from Airtel in middle of December, 2014 that - call rate will be Rs. 0.012 per 2 second for 30 days if it recharged with Rs. 13 and validity of offer was upto 15.01.2015. Initially for 3 days and within 4 hours another 27 days would be added. Accordingly I recharged on 22.12.2015 but I had got only for three days. A huge amount was deducted for call which I could identified after end of balance. I had asked to their customer care but denied about the offer. But at that time I also deleted the offer message, so I could not argue.

(ii) On 02.01.2015 I had recharged with Rs. 195 as per their offer for 1 GB 3G data for 30 days. Validity was upto 31.01.2015. Approximately 300 MB balance was remained which I could not use upto the end of the validity. But I have found that that they have deducted Rs. 67 (Approximately) on data charge basis at 11:55 pm, on 31.01.2015. Now I have asked them to give details of my use but they asking to request through their website where I have to expand Rs. 50.

This is only two cases, but this is regular practice of Airtel.
My Mobile No. 9933518400.

Against my above mentioned complaint Airtel called me and they totally denied the matter. Even they are not ready to provide me the usage details against data recharge and balance deduction for data usage.
thags77
 
Feb 4, 2015

UNAUTHORISED BALANCE DEDUCTION

Dear Sir,

(i) I had got a message from Airtel in middle of December, 2014 that - call rate will be Rs. 0.012 per 2 second for 30 days if it recharged with Rs. 13 and validity of offer was upto 15.01.2015. Initially for 3 days and within 4 hours another 27 days would be added. Accordingly I recharged on 22.12.2015 but I had got only for three days. A huge amount was deducted for call which I could identified after end of balance. I had asked to their customer care but denied about the offer. But at that time I also deleted the offer message, so I could not argue.

(ii) On 02.01.2015 I had recharged with Rs. 195 as per their offer for 1 GB 3G data for 30 days. Validity was upto 31.01.2015. Approximately 300 MB balance was remained which I could not use upto the end of the validity. But I have found that that they have deducted Rs. 67 (Approximately) on data charge basis at 11:55 pm, on 31.01.2015. Now I have asked them to give details of my use but they asking to request through their website where I have to expand Rs. 50.

This is only two cases, but this is regular practice of Airtel.
My Mobile No. 9933518400.

Against my above mentioned complaint Airtel called me and they totally denied the matter. Even they are ready to provide me the usage details against data recharge and balance deduction for data usage.
thags77
 
Feb 4, 2015

UNAUTHORISED BALANCE DEDUCTION

Dear Sir,

(i) I had got a message from Airtel in middle of December, 2014 that - call rate will be Rs. 0.012 per 2 second for 30 days if it recharged with Rs. 13 and validity of offer was upto 15.01.2015. Initially for 3 days and within 4 hours another 27 days would be added. Accordingly I recharged on 22.12.2015 but I had got only for three days. A huge amount was deducted for call which I could identified after end of balance. I had asked to their customer care but denied about the offer. But at that time I also deleted the offer message, so I could not argue.

(ii) On 02.01.2015 I had recharged with Rs. 195 as per their offer for 1 GB 3G data for 30 days. Validity was upto 31.01.2015. Approximately 300 MB balance was remained which I could not use upto the end of the validity. But I have found that that they have deducted Rs. 67 (Approximately) on data charge basis at 11:55 pm, on 31.01.2015. Now I have asked them to give details of my use but they asking to request through their website where I have to expand Rs. 50.

This is only two cases, but this is regular practice of Airtel.
My Mobile No. 9933518400.
gurukaur1987
 
Jan 23, 2015

airtel online recharge did not happen

Ph no.9831781416 was recharge using m.airtel.in in the amount of 76 using hdfc net banking but did not recharge although money was deducted.
manojgoel.12
 
Jan 16, 2015

not allowing to port for long time

I am sending porting request for long time from my company name to individual name as the staff have left my company and they want their number not to be changed. But the airtel company is not responding. for long time and for this the consiquences have to be born by me as I have to pay those bill.
Please look into the matter and take this as urgent.
Manoj Kumar Goel
Mb: 9836923071
Director Of Vishnudham Tradelink Pvt Ltd.
Debalina dey
 
Oct 27, 2014

DEACTIVATE AIRTEL 4G CONNECTION

Sir/Madam

I beg to draw your kind attention that I MAKE COMPLAIN many time regarding 4G dongles number -8585861671 which is registered in the name of DEBALINA DEY in your outlet at dumdum clubtown many times for its most poor service and network but no action has been taken by AIRTEL .So I want to stop payment AS WELL AS CONNECTION immediately and I CANNOT USE FROM THE THE DAY ONE INSTEAD I pay the bill for the first month.Please do the needful as early as possible.

Thanking You
Regards
Debalina Dey
Rituparna Mitra
 
Oct 16, 2014

Free datapasck not activated, too much bad service

Hi

I have got an offer of from here http://www.amazon.in/Micromax-Canvas-Android-Magnetic-Black/dp/B00NEFFWF6 after buying this handset. As per the instructions mentined here http://www.airtel.in/handset-offers/#micromax-android-one I have also activated that offer but yet not get any datapack from Airtel.

I have also contacted Airtel Store [Saltlake sector-5 Infinity Building] but I don't think they are there for any help.First of all they don't have any idea regarding this offer..ok fine. After that they contected Airtel customer care. They too also are unaware of this. Then the store people gave me their number and told me that they will contact me about the progess.

But even after 3 days didnot get any progress from them.Whenever I am calling nobody is there to pick up the phone.Only for this offer I became a new customer to Airtel.But this experience is now forcing me not to use this connection any more and also to tell everyone not to use this.

Note: Before 1 year I also got a similar offer from vodafone for my Nokia handset. I went their
store and they recharged that within 3mins.This make difference i think..

Please let us know what to do next.
SOVARANI CHATTERJEE
 
Aug 12, 2014

Plan Change

To,
The Manager,
Customer Relationship Cell,
Kolkata

Reg: Airtel Mob. No.9831730674

Dear Sir,

This is to inform you that the above connection in my name. Previously the connection was in the mode of prepaid and your continuous compulsion I am changed the plan. As I am very old and leaving alone I could not go to outside for paying the bill regularly. Now, I want to change the plan from Post paid service to Pre paid service after paying the bill dated 21st July 2014 (bill period from 20th June 2014 to 19th July 2014). I had already informed for change of the plan by telephone but no action has been taken from your end and the post paid bill continuously receiving by me. If you are not converting the connection to prepaid service, I am forced to surrender the connection forever. Your immediate action in this regard will be highly appreciated and request you to kindly inform me the developments.

Thanks & Regards

SOVARANI CHTTERJEE
112 RAJA RAM MOHAN SARANI
KOLKATA -700 009
deep19
 
Jul 27, 2014

sms&call history

I want to know 8972610567 Airtel number SMS &call history from 1st July to 27th July plz send me this email id- [email protected]
dbiswas
 
May 22, 2014

Prepaid to postpaid conversation problem

On 14.05.14 give a offer from airtel service, conversation of my number prepaid to postpaid.I agreed with the airtel agent(Biswajit-9007331976), then I submitted of documents and charges(RS 300).On 17.05.14 I received massage that my number converted successfully prepaid to postpaid.But my number not running postpaid/prepaid and also the agent not received my phone.He not helped me.I faced big professional problem, my airtel number(9831951625) is not running.
So pls. help me to activate my number.



Dipankar Biswas
9831951625

Prepaid to postpaid conversation problem

schakra
 
Feb 26, 2014

SIM Card Fraud

PLEASE BE AWARE OF AIRTEL. IT IS A MITTAL COMPANY THAT IS ESSENTIALLY A BUSINESS RIGGED WITH FALSE ADVERTISING, OVERCHARGING AND EXTREMELY POOR SERVICE.

They sold me a SIM card recently which didn't get activated for 3 days though they promised me it would get activated in less than 8 hours. We had to revisit the store at Jodhpur Park, Kolktata and show them how to install the card in my smartphone. But that is hardly all. We paid nearly Rs.1000/- for the card. We were told the voice and data would last for months for hundreds of calls and nearly 1 GB of data usage. But the SIM card ran out in a few days after using only a dozen or so short calls. When we challenged them to show the Call Detail Recording (CDR), they declined but said they would mail it which was most confounding!

Everyone I talked with after this incident had a similar sordid story to tell.

STAY AWAY FROM AIRTEL, they are Marowari scum of the world!
sanyukta007
 
Dec 31, 2013

irtel 398 recharge full benefit not given

I have recharged my number 9804581492 on 31st December 2013 at 1.20am, with Rs 398 through online recharge which provides 5000 local airtel to airtel minutes. But i recei8ved only 3000 mins. When i contacted the customer care they said that they have registered a complaint against the matter and when i asked about the complaint reference number they said it will reach me by sms. But have not recieved any sms from there end. Then i called another time for the same reason and they again took a complaint and when i insisted on providing me the number the person was very irritated and then gave me this number 1231434900.
Please do something in this regard.
Thank you,
Sanyukta Chakraborty

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