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Airtel

India,
Chandigarh

Consumer complaints and reviews about Airtel

User397342
 
Aug 9, 2011

Not able to contact prepaid customer care executive

My name is Amanjeet Singh. I am using Airtel prepaid no. I tried many times but I am not able to contact prepaid customer care executive through my prepaid number. My father is using Airtel post paid. Through that I contact customer care executive, there I chat with Ms Renu. She told me to dial 9815098150 from my Airtel Prepaid.
Still I was unable to contact customer care executive. I again called contact customer care executive through post paid number. Again some executive told me to continue with the call dialing from postpaid and you will get prepaid option, like first press 4 and 2.
Still unable to contact customer care executive. In all cases call just disconnect saying `Airtel main call karne ke liye dhanyavaad`.
Its an emergency as 0.10 Rs are deducting every hour from my account without making any call from my prepaid number.
User823
 
Aug 5, 2011

Delay in Installation

Dear Sandeep Thind,

This is to inform that your concern listed on 31 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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User823
 
Aug 2, 2011

Delay in Installation

Dear Customer,

This is to inform you that your concern listed on 31 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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User519893
 
Jul 31, 2011

Delay in Installation

I had applied for airtel broadband connection on July 20, 2010. However it has not been installed till date despite requests to all the higher official of Airtel of Punjab Region.
Kindly help me out in this regard
Mobile No 9569809309
Sandeep Thind
User823
 
Jul 19, 2011

Poor Signal

Dear Customer ( regalia_84),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User823
 
Jul 14, 2011

Poor Signal

Dear Customer ( regalia_84),

This is to inform you that your concern listed on 13 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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User823
 
Jul 13, 2011

To stop receiving bulk sms

Dear Customer (sharmamahesh ),

We would like to inform you that your concern listed 9 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User500644
 
Jul 13, 2011

Poor Signal

The Airtel signal at my place in sector 44-A, Chandigarh is so very weak that the calls drops often & if someone is trying to call from outisde it always says that the customer is outside the limit and the call is unreachable. We have around 4 mobile connections with Airtel and are harassed by this problem time and again.
User823
 
Jul 12, 2011

To stop receiving bulk sms

Dear Customer,

This is to inform you that your concern listed on 9 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User496359
 
Jul 9, 2011

To stop receiving bulk sms

request to stop receiving bulk sms
9915249227
I have register my above phone no in DND directory 2 months ago but i am still receiving 15-20 bulk sms every day.plz register my complaint and do something to stop these sms ASAP..
User823
 
Jul 8, 2011

NOT CONNECTING GPRS

Dear u k gupta,

We would like to inform you that your concern listed 5 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User823
 
Jul 6, 2011

NOT CONNECTING GPRS

Dear u k gupta,

This is to inform you that your concern listed on 5 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User492719
 
Jul 5, 2011

NOT CONNECTING GPRS

i am using air tel prepaid connection. it is giving a very good service.my father, my mother, sister, brother, myself, my wife.all are using air tel prepaid connection and gprs service(in delhi). but when i gone to Chandigarh & using AIR TEL Gprs service really horrible.no system, customer care Subhan-Alla.customer care is not giving reply at any time.RELIANCE i have seen but AIR TEL also...?
User492719
 
Jul 5, 2011

NOT CONNECTING GPRS

I have activated Airtel GPRS (98/-RS monthly prepaid) on 06-06-11. but i am not able to brows internet.
so many times i called AIRTEL customer care but it did,t respond well.
as im facing problem since 01 month.still there is no respose from airtel.
so many time customer care has told me, within 48 hrs.it will be activated.till date i am waiting& waiting.now after one day one month going to complite.what action you are
taking?
my ph. no is 08146872721
handset= micromax Q5
e mail- gungunniki@yahoo.com
User823
 
Jul 1, 2011

details of prepaid mobile number frm jan-apr 2011

Dear Customer ( nsaptak),

I would like to inform you that your concern listed 29 June 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User823
 
Jun 30, 2011

Balance Deduction

Dear SHIVANI KOHLI, ,

I would like to inform you that your concern listed 27 June 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User823
 
Jun 29, 2011

details of prepaid mobile number frm jan-apr 2011

Dear Customer,

This is to inform you that your concern listed on 29 June 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User485920
 
Jun 29, 2011

details of prepaid mobile number frm jan-apr 2011

respected sir,

i have to request to you please send me the details of incomming & outgoing details of this no. i.e.9915901684 from jan - apr. 2011. immediately.

thanking you,
User823
 
Jun 27, 2011

Balance Deduction

Dear Customer,

This is to inform you that your concern listed on 27 June 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User484383
 
Jun 27, 2011

Balance Deduction

My Name is SHIVANI KOHLI, having mobile number 9915315289 of AIRTEL operator. I’m frustrated by there service . They Deduct my balance by Rs30/- around 2:15pm of 26 June 2011. I’d called customer care several times regarding this problem but its useless ,they were unable to help or may be they are not taking it that serious . I’d suffered from this kind of problem many times before. Around rs60/- to rs70/- my balance was deducted. They are unable to find the basic cause of this deduction although they are saying its due to internet surfing ,but on 26 June 2011 I was attending my exam so during that period of time my cell was on offine mode. My complaint number is CBDCC 30626547873, but without any action. Recent Sunday I called up again regarding my problem and there was no response. Today 27 June 2011 I called up again and customer care executive INDER attended, she said this call is to be transferred to next department so she put me on hold. I waited and waited for 15-20 minutes. But again no response as usual. Customer SATISFACTION must be their motto. I just wanna get rid out of this trouble.
User823
 
Jun 7, 2011

No Transfer of Postpaid to Prepaid number since more then 1 month

Dear Customer (amanjeetsingh1063),

We would like to inform you that your concern listed 18 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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User823
 
Jun 7, 2011

deduction of charges

Dear Customer ( randhir monga ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
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User447902
 
Jun 3, 2011

GPRS rs 98 Plan activated but not working since past 9 months

i have got in touch in your Nodal Officer and my issue hasn't been resolved yet.
he told me that he would reply by 6th june and he hasn't. so lets see.
All the details i have given to him
User823
 
Jun 3, 2011

GPRS rs 98 Plan activated but not working since past 9 months

Dear Customer (docnerwal ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
User823
 
Jun 2, 2011

No Transfer of Postpaid to Prepaid number since more then 1 month

Dear Customer (amanjeetsingh1063),

This is to inform that your concern listed on 18 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

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