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Consumer complaints and reviews about Airtel

Feb 8, 2018


Dear Airtel,
I am writing this to you since I have got tired and frustrated of filing

complaints over phone. I recharged my prepaid account 7530975963 for Rs 449

via the airtel app. The transaction was successful but my recharge did not take

place (transaction id: IGACNUCDB7, dated 14/12/2017). I waited for the money to get

credited back into my account, but to my dismay it never did. Since then I have filed many

complaints over phone on the customer care number, but all I have got is your fake

assurance of looking into the matter and stupid messages with some imaginary

complaint numbers. You continued paying deaf ears to me and my matter was

never got addressed to. I had filed a complaint in SBI too to check if the transaction

was successful or not. I have attached a copy of the proof that YES, the

transaction was successful indeed.

If the transaction was successful, but the recharge did not take place,

neither the money got credited into my account, so where is my money????

How can you people eat someone's money just like that???

This is the last time I am writing to you. If I do not get my money back,

the next door I would be knocking is Consumer court's.

Till now I was somehow tolerating your super slow internet in the

name of 4G, but this incident has put an end to it. Not only I am going to

end up using all the airtel accounts I currently have but will encourage every

known person to do so.


Feb 3, 2018

Abusive Telemarketing person promoting Airtel Services

I would like state that I am already an Airtel service user and around 5.35 pm on Feb 3 got a call from Airtel Telemarketing agency whose num I stored as Abusive Airtel SIM provider. The person was insisting rather forcing me to accept additional SIM FOC and on refusal started accusing me of not supporting Airtel and only complaining of its services.
Kindly verify and confirm if the person and agency has been duly actioned on. Num from which I got the call is 7400242081.
Appreciate a response.
Savita baisoya
Jan 31, 2018

Register my new number

Sir i lost my phon please send otp number my new number ifill dsssb form please send
Savita baisoya
Jan 30, 2018

Phon number

I lost my phon so please send otp my new number number is 8700137974
Devendra singh 9911872566
Dec 24, 2017

Network Problem

There is no airtel signals in my area. Only one point signal here so please solve my network and call drop problem

My address is 576B gali no -6 govindpuri 110019

Phone no 9911872566
Manab Chakraborty
Dec 12, 2017

Vfiber broadband

Airtel first sms-ed me that they would install vfiber broad band in 4 hours on 8/12/2017 at Vasant Kunj, New Delhi. They installed it today after 4 days. I feel Airtel is an unreliable company. Beware customer!. Manab Chakraborty
Poonam Butola
Dec 10, 2017

unkknown number complain

Unknown number 9859808263 calling me again and again and using abuse language and I don't know who's this

Lôkéśh Śîñgh Gùřô
Dec 5, 2017

Balance deduction automatically

Sir my mobile number is 8882916655. I recharge my mobile amount of ₹20. But after few minutes ₹15 rupees deducted automatically of CINEMASTI. Sir please renewed the balance as soon as possible. I enclosed the picture of balance deduction with this complaint letter.

Balance deduction automatically

Dec 4, 2017

Recharge not done

I have done recharge of Rs 199 in my mobile no. 9871181550 on 04.12.17 at 10 AM.
The money deducted through credit card transfer
The transaction no. is 547128
But the same has not been credited to my account resulting I am unable to speak
Please take necessary action

Tarun Nag
PK Sharma
Nov 28, 2017

Issue with SIM activation


I am having this issue since very long time (3rd Nov 2017) and still fighting with your team, customer care and Airtel store to start my number. Customer care recommend for SIM replacement. I did but not worked and again suggest to replace the SIM.

This is my 2nd new SIM that took more than 10-11 days to activate but still issue not fixed.

My New SIM was activated 27th Nov2017 after so many followup and even since that day there was no signals for New SIM. When checked with Airtel Store and customer care it was informed that the SIM is active as per the system. If it's active then why it's not showing the signals.

Being an employees I am getting lot of calls and which is effecting my work. I Need immediate solution for this issue if not will escalated to next levels.

Being privileged customer of airtel since past 1.5 yrs I am regret to have such kind of response from your team and the customer services were not at all satisfactory.

Pls check and resolve my issue on priority..
Nov 26, 2017

MNP port

I have port out my number :- 9953625865 from vodafone to airtel. But after two days of without services my airtel number still not get activated. and knowing the status for my airtel they said that your airtel number is pending for tele verification.

Till showing no service in my airtel number.

Please start my number as soon as possible.
Nov 26, 2017

Port MNP

I have port out my number :- 9953625865 from vodafone to airtel. But after two days of without services my airtel number still not get activated. and knowing the status for my airtel they said that your airtel number is pending for tele verification.

Till showing no service in my airtel number.

Please start my number as soon as possible.
Nov 22, 2017

No "Pay with Balance" option available

Pay via balance service is not active on my airtel application (9996167441). I want to recharge through my airtel balance but due to this I can't recharge my number.
Please resolve it as soon as possible.
Oct 27, 2017

not Recharge after bank deduction

I am the prepaid user of Airtel, while I was recharging fro RS 399, money was deducted from my bank but the recharge was not successful, so whats the procedure for getting the refund.

No 9650025161

Bank Union Bank of India

not Recharge after bank deduction not Recharge after bank deduction

Suchitra Pal
Oct 25, 2017


Today, suddenly early morning I find that Rs.35 has been deducted from my balance, towards a service called ModelManiW, for 7 days. What on earth is this service, there is no explanation anywhere. AT-AIRINF sends a SMS thanking me for choosing this service and saying they have deducted Rs.35 for 7 days. How can they deduct money from my account on their own ?

I have sent deactivation SMS to 1552230 and also called on this number, but the deducted money has not been given back in account. Why this kind of fraud is going on ?

Please deactivate this service and give back the Rs.35 which you have deducted, ASAP. Thanks.

Suchitra (9810775656)
Udit koli
Oct 18, 2017

Not responding and wrong information

Sir I have done two recharges on 16 -oct-2017 of rs399 each on my no through Airtel payment bank, the amount was debited but recharge not done. I am contacting Airtel again and again but every time they give different information and miss guide by giving different excuses. And even cut the phone in between the conversation I want my money back please help me. Recharge information given below
Account no - 9810578860
First- 16/Oct/2017 (18:43) transaction id-1095102079 mobile no.8368287200
Second-16/Oct/2017 (18:51)transaction id-1095112663
Mobile no.8368224708

These people don't take responsibility and even can't care about the person's money which customer depositing with faith.
Shriniwas meena
Sep 25, 2017

newly Ported No. on Airtel not getting activated

I have got ported my mob. Number from BSNL to Airtel network. new Airtel sim inserted but not getting registered. Airtel customer care asked me to wait 24 Hrs but to no avail. Still Airtel service not activated. getting frustated due to this mismanagement of Airtel.
Kindly activate my sim at the earliest.

My ported no. is 9414015797

Shriniwas meena
Sep 22, 2017

Calls outgoing

I'm unable to make outgoing calls out of Delhi since one day
Outgoing for Delhi numbers is ok
I got required balance
Phone number is 7087652867
Col Adhir Mathur
Sep 21, 2017

Non Activation of Sim for 72 hrs

We have changed our Pre Paid Sim to Post Paid Family Plan, however, out of two Nos, one No 9773589848 has not been activated for last 72 hrs. We have visited the Retail Shop at Lajpat Nagar II five times in last two days and made at least ten calls, however, the poor response of the technical team to activate the SIM is appalling.
Sep 18, 2017

No network in Sabarmati hostel,

This is to bring to your notice that I along with some other residents of Sabarmati Hostel in JNU are getting no network of Airtel inside our hostel rooms. I have been a resident from past one and a half year and this is something which I am experiencing for the first time from past one week. I have called few times on Airtel customer care number seeking a solution to my complaint. But they either put us on hold or never connects us to the official. This is unacceptable because it seems we are paying for a service which is extremely incompetent and ineffective. I request Airtel to tell us clearly whether they can sort this problem or not. If they are unable to do it we would like to port out from Airtel because of its poor standard services.
Honey Meena
Sep 13, 2017

Unblock my airtel money ac

Paymemts Bank
I am not able to do any transaction in my airtel payments bank as it as debit has been blocked for this account although I remember the MPIN. Please help unblock my account. Account No-7827615070
thardak priyanka
Aug 25, 2017


i have recharged my airtel delhi number on 23 aug 2017 with rs 119 and rs 30 with referance no 9810795661IHF0878876 and 9810795661IHF0879784 respectively from sbi online toprecharge but amount is not added my number, and neither able to call customer care officier please attend my request


Aug 23, 2017

Applied for new connection

I had applied for new postpaid connection and it not working from more 20 days and they has taken 250rs as security money and they are not refunding back and i had gone to the multiple stores and complaint online too but they are not helping me and wasted a lots time due to this. Now i want to complaint against them and want a refund and compensation of 2000rs .

my name Gaurav Sahu
my contact no - 8745819602
deepa goel
Aug 21, 2017

Airtel is hands in glove with telemarketers

My Airtel number is registered with National Do Not Call registry since 29-7-2017 with registration number S1700378241. But Airtel is refusing to admit the fact that my number is registered with NDNC. On 14-8-2017 I received some telemarketing sms. I registered a complaints against those telemarketing sms with Airtel. The complaint number was CDRGP30814316130 and CDRGP30814316850. On 19-8-2017, Airtel sent me a message saying it cannot take any action since my number is not registered with NDNC. This clearly shows that Airtel is hands in glove with telemarketers and does not want to take any action against telemarketers because it affects its business
Aug 14, 2017

Unable to recharge through my airtel balance

It's more than 15 days and pay via balance service is not active on my airtel application (9910984832). I want to recharge through my airtel balance but due to your bad service I can't recharge my number.

I have marked mail on 12th August 17... Today I received a call from airtel and one airtel employee named Aakash... was trying to make me fool and he was just trying to wrap up the call with unexpected excuses.

Finally... I didn't get the resolution till the time. Now a days Airtel also started to cheat customers.

Anil Kumar

Unable to recharge through my airtel balance

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