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Airtel

India,
Delhi

Consumer complaints and reviews about Airtel

User256757
 
Dec 13, 2010

services bared though document already submitted

Dear sir,

I am pankaj kumar durgapal holding an airtel prepaid connection mob no 9810703447 which is about 6-7 year old .for last few month they are asking for resubmtting of identity and addres proof (as per govt of india directive) to their ceners through SMS.In month of october they close my outgoing calls due to nonsubmission of documents .so i submitted all details to them at their Vaishali sector -2 airtel offive district ghaziabad(up) through form no 08101471830.after the submission in coming 2 hours the open the calls and i m usuing it properly with out any problem.again in december they are sending the same messages but with the line if submitted already ignored because i have sumbited already and my serices resumed already indicates all well.now today same mesage says document incomplete and they barred my outgoing calls . i am outof station on roaming and there no helpline number working from here 9897012345/or local 121/123 . i am struck completely unable to do outgoing calls

so finally i am nable to understand what is my fault,& who is responsible for in convinience caused to me despite the all relevent document submitted to them back in october
.

Rgds,
pankaj kumar durgapal
9810703447
User245091
 
Dec 3, 2010

Balance deduction

Constant balance deduction of 30 paise to 50 paise throughout the day. Tried calling the customer care but could not get through even after continous call forwarding to the executive. I am really pissed at the service providers and would definitely take further actions unless I do not get a call explaining the reason for this unjustified balance deduction .
User209906
 
Dec 1, 2010

Activating services and charging for that without any request or consent.

My father is using an Airtel no. 09810312935.
They have activated many services like Mirchi Mobile service,Friend Chat etc.which he never requested for and have charged himfor that without my consent.

He never requested for any service whatsoever to be activated on his number

Can anybody explain me why will a person having FM on his phone would pay to listen and that too for a particular Radio station?

Airtel has indulged in these malpractices from a very longtime.

They charge the customer unnecessarily and when a complaint is registered no action is taken thereof.

I registered two complaints
CBDMI21113216511
248740

The first one was to deactivate Mirchi Mobile service and the second one to deactivate any additional services they have activated on my number.

In first complaint the executive told me that the charge for service would be refunded and as expected it was not done.

Moreover when i checked today, they have again activated the Friend Chat service on my number.

Please take some stringent action against these companies which indulge in such malpractices and rob their customers of their hard earned money.

I would like to tell all that please abstain from using Airtel as it is one of the most corrupt organisations in India.

I am eagerly waiting for the Network Portability to start in Delhi so i can change to a better and honest service provider which values its customer.
User142938
 
Dec 1, 2010

Problem in getting new connection

I want to purchase an new airtel prepaid connection for my clients coming from UK , I have been to the airtel shop in nehru place and given them a colored copy of my license , they said that the copy is not clear , after that i gave him the colored copy of pan card , now they said please give your passport . the fat guy sitting in the store dont have manners how to talk to customers . there are 3 airtel users in my family and 6 vodafone , my all office landlines are airtel .i always suggested people to take airtel coz of its network .
change a logo of your company doesnt leads to betterment in future , its how u make your customers happy
Now i have heared there are schemes that you can change your airtel nos into any other , i will prefer vodafone coz they give better customer satisfaction .

Just train your staff first how to deal with customers.

Regards
Mayank Gupta
+91-9999164925
User241396
 
Nov 30, 2010

Deactivation of Mobile Sim

HI,

This is to bring into your notice that I was Pre-paid customer of Airtel for around 2 years and now without any intimation or any kind of Warning to Customer my SIM has been deactivated and Service provider is not ready to accept it or re-start my services. There was sufficient balance in the account which according to the Customer care executives has now been waived off. I am feeling cheated by the Organization and feels that this should be escalated and addressed and look forward for help in resolving the issue.

Thank you
Inderpreet Singh
User66357
 
Nov 21, 2010

Airtel failed to activate the Black Berry services on Prepaid No.9810061916

I have applied for the activation of Blackberry services on my Airtel prepaid No. 9810061916 on 10/11/2010 and opted for Plan BB5 for Rs.100/- for 7 days to try & check the services and the feature of the plan.

On 12/11/2010, I recd a message from 121 that BB services are activated and deduction of Rs.100/- has been made on the very same time and also the right top corner of my BB shows EDGE ( in capital letters) but the same was not true.

The BB services are not activated on my Airtel prepaid No. 9810061916 till date and in the last 8 days I have contacted 121, 7070 & 9871427070 several time and discussed the matter with them and wasted almost 20 hours and spend lots of money on calling these paid Nos.

When I contact 121 they are saying the services are activated pls. call 7070 or 9871427070 as only they can help me and when I contact these No. then they says their record shows that the BB services are not activated by Airtel Prepaid server so they can't help me till the services are activated by Airtel.

I don't know who is correct and where the fault is but as a true customer of Airtel who is holding the Airtel No 9810061916 for the last almost 14 to 15 years if this is the approach of airtel customer executives and the Airtel company by not taking up the matter in last 8 days and just suggesting its customer to call on another no. then I am sorry that I am an Airtel Customer for so many years.

As activation of Blackberry services on Airtel No is an internal matter of Airtel after a customer opted the services and paid the requisite fees then I failed to understand why I am suffering for incompetency of Airtel & Blackberry support team.

Pls. take this matter on high priority as already 10 days has been lapsed for activation of just a minor service.
User226776
 
Nov 16, 2010

Shifting of land line

I am from New delhi. My airtel account no is 13956666 and I have applied for the shifting of my landline cum broadband connection from AIRTEL on 6th November 2010 from the previuos address to my current address. But till date the shifting has not been done yet. I also called so many times on the Airtel customer care. They always assure me about the job done and they always gave me a new reference number. Now every time when I call on the customer care to check the status , Airtel customer care executives always told me that the case is under process and it will not take more then next 1 day.

I am extremely disappointed about the services that such a reputed company like Airtel. When our bill payments are delayed even for a single day we get 100 of calls but when it comes to refunding our hard earned money there is no sense of responsibility or ethics!
User223883
 
Nov 13, 2010

slow speed internet

hi i am rahul i am using airtel 3g usb modem micromax mmx300g its speed is very slow to operate internet services.kindly slove my problum as soon as possible thanking u.
User216185
 
Nov 7, 2010

unwanted services

dear sir,
I beg to state that , our network provider company airtel is sending us unwanted messages and unwanted calls , which is very disturbing.
They charges rupees for unwanted services like callertunes . i have already contact to their custumer care executive. .
but , no action has been taken yet.
User213533
 
Nov 3, 2010

LUCKY DRAW

SIR,
I recieved a call from no.+917549286027 on 20-10-2010 from a so called executive from ARC (ayurvedic research centre , chennai ) that i have won 2nd prize of airtel lucky draw , a nokia N97 mobile .They took my address & said that prize will be awarded by their company ,which i will get in 10 days on payment of Rs 1575 on recieving the parcel.
IT is more than 13 days since , but i do not get my prize ,nor do those people are picking my phone (the no. is valid) . Even I, do not know what to do .
please help.
thanks
User212552
 
Nov 2, 2010

unwanted Love sms from 55382

I am daily receiving unwarranted sms from Airtel, and possibly they are charging me for it. I never asked for such service. I want these sms to stop immediately and Airtel should refund me any money deducted from my balance. My mobile number is 9560026340.

DINESH
User212552
 
Nov 2, 2010

unwanted sms from 55382

I am getting unwarranted LOVE sms daily from Airtel. Please help me stop these immediately

Dinesh
User201395
 
Oct 24, 2010

Deactvation of Mobile No without any reasons

I don't know if anyone is hearing me or will this mail me reaching the right person... seriously doubr the credential of this company now...

I had taken a airtel pre-paid mobile sim some 4 years back and since then I have been using it regularly. But to my surprise the outgoing calls have been debared due to reasons unknown to me. On calling the customer care (after much attempts) i finally get to know that the number that I am using has been registered under someone eles's name with a different address. While purchasing the sim I had submitted all the required documents like address proof, id proof etc but surprisingly I realise that a company of such high repute like airtel does not manage its database properly. I also realise that in the current political scenerio where there is so much of terrorisiom etc it is highly risky of using services of such companys.

Overall I feel Airtel on which I had relied so much and had always suggestted my freinds that it is one of the best telecon companies and must always prefer to use its services, I all of a sudden feel cheated and unnecessarily harassed due to the misdoings of the company.
User195631
 
Oct 19, 2010

Unnecessary charges

For the fourth time, without me applying for any hello tunes service, the service has been charged for.
I am a student and do not earn, Rs.30 for me is a big sum in my balance and I am definately throwing the sim card soon. The Customer Service centre on the phone is pretty intelligently made to waste further balance and I request whoever reads this to please try contacting a human voice on Airtel's Service Center on the date 19.10.2010 as I have not been able to get through even after 15 calls.

Please look into the matter, because Airtel's goodwill is definately going bad.
And its not just me, two more people of my family have the same complaints, not mentioning how many more people I know of with Airtel Sim cards facing the same problem.

+919958209973
User189537
 
Oct 13, 2010

CANT MAKE OR RECEIVE CALL

Dear All,
My Airtel mobile no. is not working.
I cannot make outgoing calls or receive calls.
Im losing considerable amount of business for this.
And the worst part is no one is picking up call in the Customer care dept, as all calls are diverted to airtel customer care.
I made my last call around 5pm and now it is nearly 9pm.
All this four hours i m out of connection missing business.
Please help.
Ranjana Biswas.
9910950409
User186971
 
Oct 11, 2010

not forward the softcopy of postpaid bill

Dear sir
i am a arvind kumar and my postpaid connection no of airtel 8800430544.
i have not found the hard and soft copy of bill.
User186245
 
Oct 11, 2010

unauthorised services

I have been receiving daily sms es from +56363 http://2.3.115.112.5/wordoftheday/ and charged Rs.30 every month even though I did not subscribe to it. Both the number and website do not exist and when I rang up Airtel services at 121, my call was transferred to 9 and was charged to me for speaking to them. The call was answered by one Hemant and some girl who was his senior Both spoke only in Hindi inspite of me asking them to talk in English and kept disconnecting the phone after I told them my problem. I thought Airtel was more professional and would not resort to this type of thuggery. I do not need them to teach me the meanings of English words. They should teach their own staff to speak the language first. Please help!!! My mobile no is:9958562264
User179228
 
Oct 4, 2010

Caller Tune Charged without consent

my mobile prepaid no. 9810018197 is being used by me for over 10 years without any caller tune and today suddenly I receive a message stating that some unheard of hindi song called bahara has been set as caller tune whereas i simply hate caller tunes as a concept. all the more, i was charged 15/- rs for setting the tune and 30/- rental. i got the same cancelled immediately but the charges are already taken by the company. there's no response on the customer care line. I fully understand it's a very small amount to complain about but the point is such small amounts taken illegally from numerous clients leads to gross cheating by the company Airtel in this case and no action for reversing these charges. i also work in service industry - banking and such practices needs to be stopped and proper action is required. thanks, rahul saxena
User88207
 
Oct 2, 2010

poor service

I rahul gupta mobile no.9810768562 is using my post paid connection for the past six years.For the past six months there is a network problem,instead of repeated complaints to your costumer care no action has still been taken.because of this my business is being affected,so iwant you to take the necessary action & compensate for the losses i have suffered.

thanking you,
Rahul Gupta
9810768562
User174571
 
Sep 30, 2010

subscribing the services and deducting the money without consent

Dear Sir,
My mobile number is 9871961382. time and again the airtel subscribe the welcome tune and deduct the money without opting . after reporting to custmor care no action is taken . there should be no subscription of any services without my consent.

thanking you
User164654
 
Sep 21, 2010

Stop Renewing Jobs Alerts

Sir/Madam

I am Kiran Paul (#155, Sutlej Hostel, JNU, New Delhi) and I have an Airtel Prepaid connection with the no. 9650130613. Without any intimation, the Provider activated Jobs Alerts service on my no. and continues to renew the service charging Re.1 per day. Sending SMS to 121 to stop the service is also not working. I request your attention to this matter at the earliest.

Regards
Kiran Paul
User163195
 
Sep 20, 2010

RECEIVING FAKE CALLS

Dear Sir/Madam

I am receiving fake calls from others saying is it mr manoj , sometime another name and on 20th sept 2010, I received call from Police Station, saying that whether i called to 100 number or not but i didn't call on that number ever.I am so disturb by mentally. I am confused and thinking that may be some other person have also using same number as mine. Please help me regarding his problem.

With Regards
Naresh Padala
Mobile number-9958077089
User162978
 
Sep 20, 2010

sudden termination of Postpaid connection

I was using the Delhi circle mobile no. 9810533828, which is a post-paid connection. Suddenly on 3rd of Sep, 2010, my connection was terminated. When inquired from Customer Care, i was told that it was done on the orders of NDNC (National Do-Not Call Council) since I was using this no. for sending promotional messages related to my business.

Now, following are my justifications against the action taken by you:

1. This no. is a 10 year old postpaid no., with no default ever made (either in bill payment or in misuse)
2. It is a Corporate connection in name of GUPTA BROTHERS where I am presently working.
3. If you could check your records, there has never been any promotional use of this no., neither for any calls nor for any SMSes.
4. The no. was suddenly terminated without any warning, that led to serious after-affects on my work / company’s business.
5. Repetitive complaints made to Customer care / 121 could not serve the purpose as they had no idea how to rectify this termination.
6. As per the formal process, my Corporate Manager had sent mail (3 days hence the termination) to airtel by his official ID, that exists no where in your records.

As a legal step, I am writing this as a last warning being issued to Airtel (15 days hence the termination), after which a LEGAL NOTICE shall be sent, against which my company is authorized to ask for a ‘compensation’ for the losses suffered in business, as well as DEFAMATION suit would be filed against Airtel.
User145945
 
Sep 5, 2010

NO CONNECTIVITY AFTER PAYMENT

Tried level best to register a complaint for no connectivity inspite of making payment to Airtel. Everytime a new number is given by the customer care exec. I do feel after such a long waiting and innumerable calls i know more about them then their CEO My request no given by them is 37106066 dated 1st Sept. Can you guys help me out
User140973
 
Aug 31, 2010

getting abusive unknown calls

good evening sir/ ma'am,

From the last two weeks i am getting unknown abusive calls from the number 9999985011. This person is regularly sending me the threatening messages and calls. My number is 9818530029 . I will be really grateful if some serious action is taken against this person.

Thanking you,
yours sincerely,
charu ahuja

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