Consumer complaints and reviews about Apollo Cradle
Feb 11, 2019
No emergency treatment
This is regarding the worst experience I had last night visiting Apollo cradle for an emergency,
It was nightmare that I would never want to see again...
I am 20 weeks pregnant n was suffering with loose motions n nausea on 10th of Feb 2019, had severe pain in stomach especially in naval n pelvic area, having chills, feverish,completely dehydrated n on the verge of fainting, I couldn’t feel my baby’s movements , plus having wheezing issues, having difficulty in breathing...
I called my doctor Phani Madhuri at 9:45pm as my condition was getting worse,(she had shared her mobile number during my first visit to her to call her during emergency, I had tried to whatsapp her before but there was no response) seeing my condition I thought calling will b better option to get response, she was least interested to hear about my condition n wanted me to whatsapp her d details so she could prescribe medication, I insisted that my condition was bad then she just asked me to come to hospital..
Around 10:15pm , with lot of hopes , I reached Hospital , the security was least bothered to help us with parking, my husband had to run around for that n I had walk alone to d reception, here there was a man seated very busy with his phone, least interested to help , I explained my situation to him he just asked me to wait, I was hoping to be sent to emergency room n then d emergency doctor’s n staff takes care of me, but here there was nothing like emergency room or treatment, I was in severe pain, restless, plus have wheezing problem too, I just cudnt sit, but no one was interested to attend, the man at d reception continued to with his mobile, till now my husband was trying to find someone to leave d car or to park it, n here I was alone trying not to faint.. after waiting for sometime, I again asked d Man how long I need to wait before someone attends me.. he said doctor is busy n I have to wait,I waited for some more time but now my stomach ache increased so much n I had to rush to restroom coz I had loose motions, I somehow struggled to find n walk to d common toilet near d scan room..I wanted to scream as I was in so much pain. n by the time my husband came telling me doctor is available, I came out of the toilet, all exhausted n dehydrated... I walked till Doctor ‘s chamber, this was not the emergency room... here d doctor was sitting as if I was visiting her for a normal check up, she asked me Wat happen, I told her I was having loose motions since morning n m 20 weeks pregnant, ,she started reading my anomaly scan n other reports on my file as if she had ample time n as if she was reading a novel with all time on earth... I was expecting someone will put me on wheel chair or stretcher n take me to emergency room , start with DNS, check my bp, check my heart rate, temperature, check my baby... but all I got was this doctor who had no sense of emergency, she was slower than a tortoise... at this point I told her I had called doctor Phani n she advised me to come to hospital n to check with her... To this she responded very very rudely stating I need to check first n then she rudely asked me Wat I want, I told her m looking for an emergency treatment, she responded saying “do u want me to do the delivery now... “ it was pathetic to hear such awful statement from a doctor to a patient who is in pain, she kept arguing n not bothered to treat... I felt so humiliated n hurt at this moment... all u asked was for an emergency treatment not bad behaviour or statements, or personal remarks... nurse standing by also felt uncomfortable with the way doctor was speaking, she interrupted n asked to doctor to check my condition... here d doctor asks me to lie down on d bed that’s in her chamber..she was not interested to see I was having breathing issues or fever or chills, she took a machine (dopller) n started to hear d babies heart beatby pressing my stomach... she tried for several minutes, could not hear anything.. so now she finally gave d looks that m in actual emergency n asked me to go to scan room, I walked again with no help from hospital staff... I was in scanning room for more than 20mins, doctor didn’t know how to start or set up d scanning machine, the nurse n doctor kept arguing to restart the machine or to shift to a different room, after a lot of try they were unable to get d machine to start ... so at this point she called Dr.Phani, she advised to administer DNS, metrogyil tab, Pan injection... now they asked me to walk back to d doctor’s chamber n lie to down on d most uncomfortable checkup bed... here after a long wait, they gave drips n injection.. it was so uncomfortable lying there, no pillow, now coversheet, no AC, no toilet... I adjusted to everything... I was more worried coz my baby’s heart beat was not felt... after this d duty doctor appears again n gives me lecture to be polite... I mean is this not d limit of torturing a patient physically n mentally??? I am lying in d most uncomfortable room non d most uncomfortable bed, having severe pain, having breathing issues, not feeling my child, n controlling to pass urine n motion coz there is no toilet in d doctor’s chamber... plus m million times scared n worried coz my baby’s heart beat is not felt... I was feeling feverish, exhausted...
around 12:40am my drips got over, they removed it n asked to come back d next day coz d machine is not working... wow!!!! Wat am amazing hospital... she says baby shud be fine n that can b checked next day also... I told her m feeling feverish... she didn’t bother to check... WOW!!! Wat an amazing doctor who predicts without even testing... I had no other option but to leave... n I got to know that the hospital charged 3100 + medication charges for making me lie in d most uncomfortable room with no emergency procedures...
Wat kind of hospital is this, no emergency room or qualified doctor’s n staff to handle emergency, they don’t even have courtesy to speak, they r not even trained to handle the machinery n equipments.. the only thing they know is to charge money like a bomb n to behave badly...
I am very disappointed n shaken with my experience last night... Wat if I had come there for a delivery emergency, or miscarriage... is this how everyone is made to wait n treated badly...
My complaint is on
1. my gynaecologist Dr. Phani Madhuri who was adamant on me whatsapping her n not really worried to hear my condition
2. Receptionist who was least bothered to asses n respond to an emergency
3. The duty doctor who was most interested to show off n fight, not ready to understand patient mental n physical state...not equipped to handle scanning machine, extremely rude, insensible to situation... she cudnt examine or handle my health concerns...
4. The Apollo hospital that talks big about caring for Mother n child n talks about” In Safe hands “ but doesn’t not have basic facilities that even government hospital has... giving no service just charging like hell...
I need written apology n a plan from you to resolve these concerns so no other patient goes through the trauma I had...
Waiting to hear from you ..
Disappointed n traumatised Patient
Mar 16, 2016
Misguiding patients and giving unnecessary treatments to get more money
The CEO of Appolo Cradle Dr. Kishore Kumar and the staff all in that hospital are money minded. Their are not considering patients and their health. Always their aim is to get more money. The staff in that hospital also irresponsible. They are shouting on patients and even they don't know how to deal with pregnant ladies and showing their hesitation on patients. The service also not good. If we take appointment at 2.30PM they will attend after 5.30PM. They are the worst doctors in the city I seen till now. They are doing business with small kids also.
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