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Consumer complaints and reviews about AQUA IMAGICA

Jun 12, 2019


I visited Aqua Imagica on 10th June,2019, with my family (total 6 members). We had purchased tickets for Aqua Imagica and Snow Imagica. We entered the park at around 11:15 am. We started our rides and were enjoying the same.

at around 3:30 pm, I went to the locker room for changing my clothes. There I slipped and fell down on the floor, as a result my Humerus bone of left arm was broken.

This accident happened purely due to poor maintenance and lack of safety measures of "Imagica Management", which is prime responsibility of the management towards their patrons. To our surprise there was no qualified doctor to handle such emergencies. As a result to this accident I had to incur huge loss as described below :

1. Loss towards my usage of amusement park
2. We were deprived of enjoying Snow Imagica, for which we had purchased tickets.
3. I had to immediately incur cost towards first aid at Apollo Hospitals, NERUL
4. I had to cancel all our family train tickets and book the flight tickets to return to my hometown.
5. As per the advise of doctor, I will undergo operation for proper adjustment of bone and faster recovery. So it will be a huge cost for me.
6. The Trauma which me and my family had to go thru due to this incidence.
7. Loss of opportunity for my company, as I had to cancel a very important meeting with client.
8. Loss of my work due to my medical leave

Overall I feel the cost compensation towards this incidence should be around INR 5 Lacs.

I would request to please review my case and arrange for a suitable compensation as soon as possible.


Shashank Jain
+91 9899058959

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