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Archies Online

India,
Karnataka

Consumer complaints and reviews about Archies Online

Veena1991
 
Feb 13, 2019

Wrong product of cheap quality delivered

Hi,

Please don't buy anything from" Archies online". I have ordered for a black leather wallet which cost around 1149 on COD. But what I have recieved is a wrong product which cost only 200 RS maximum. They are online fraud and nobody is responding also. Please take action against them so that no one would get into such a trouble.

Thanks
Swati111
 
Aug 25, 2018

Fraud-wrong and missing product

Ordered a silver pendent rakhi for 399 INR and a rose Lapel pin for 599 INR for my brother, he received 2 worthless threads not even worth 40 INR instead.

No sign of the rose Lapel pin!!
Tried contacting them via mail, the customer care and the contact number of the person named "Ravi Kapoor", but all this was to no avail!!...

They took money and now they do not care
Archies is losing its credibility, reputation and trust because of such careless and fraudulent people.

They should either send the exact products or return the money.

Such fraudulent cases are a sign that Archies online need to buck up and bring back the trust of the customers.


soumyasharma[email protected]
 
Apr 11, 2018

Incomplete information on website

I am shocked that in this day and age, Archies has dropped to such new lows. I ordered two mugs from their website. Nothing about the quality is mentioned on the website, so I assumed they must be microwavable. The mugs I have received came with the label that they are not suited for microwave use. Had they displayed that information online, I would have never ordered them. Conveniently, they have a no return policy so now I am left with two mugs I can never use. I have never felt so stupid in my life. I guess I am paying for being nostalgic because I had always associated the brand Archies with class. What is being run now is a scam and its shameful that they are misleading customers like this.
Worse, their customer care services are never available. No one answers, no missed calls ever returned.
Dear Archies, kindly wrap up your business and call it quits. This is not amusing. You were one of the first brands to have a place in the hearts of a 90s kid, today you ruined all those cherished memories.
Rachna7913
 
Dec 23, 2017

Item not delivered on time

I Ordered Bold Roses and Celebrate yourself combo on your site for Delivery on 14th of December 2017. Yet it is not delivered.

An worst part is that their customer care service also not responding.

They have just took money and disappeared
Now no one knowing you.

Most third class service.

And they are always spoiling your day nevee go eirh archies products.
Roopam Gupta
 
Dec 14, 2017

unethical behavior of Archies store people noida- 63 galaxy Business park

I have visited Archies store noida- 63 galaxy Business park on 14 december 2017 .

I have purchased stuff of 724 Rs.
But store keeper was very rude and using abusive language.
He was constantly using bad words.

Kindly take a strict action against them otherwise I am going to take this matter to social networking site and news paper. (it is very easy to get these things done)
AnushaSujit
 
Nov 6, 2017

Scrapped metal piece

I had ordered customized visiting card holder, got the delivery today.
This was supposed to be BIRTHDAY GIFT for my husband, with all excitement I open the package just to see a creaking metal box,
with rusts here and there, scratches all over as if its been used to scrub a surface in the past, flap that doesn close appropriately.
Customer care who doesn bother to answer calls and acknowledge mails.

HOW DO I GET MY MONEY BACK! THEY DO NOT HAVE COD OPTION this is sick!
akum33
 
Aug 12, 2017

Delivery Delay

I ordered an rakhi hamper to be delivered in Melbourne. I placed the order on 30-Jul with expected delivery date as 04-Aug. But the packed has not reached the destination still after 11 days. It was supposed to be rakhi gift but the delivery is delayed by more than a week. Moreover your delivery partner, DTCC is not even responding to my emails or calls. This is very disappointing . This is not just a gift hamper but a festival celebration. I choose you because I trusted you that it will be delivered on time. But with my current experience I am not sure I will be using your service again. I expect you to take some action against the partner and get it delivered as soon as possible or please refund my money. It was a mistake using your services.
MaddyManu
 
Aug 7, 2017

Rakhi not delivered

I had ordered a Rakhi on 2nd Aug 2017 via online payment and according to Archies claim it should be delivered before 7th Aug 2017 but till now i haven't receive the order and even more painful is there customer service, they don't receive call and even don't reply to query and mail. Pathetic service. I want my money or my product.


I think they are fraud company and should be blacklisted.
ramesh k shetty
 
Aug 4, 2017

damaged hand bag

i recived gift from my sister. it is damaged had bag and jipp is also not currect
Vivek Rajak
 
Feb 27, 2017

Order not delivered and Pathetic Customer Support

I had ordered a product on 15th Feb 2017 via online payment and according to Archies claim it should be delivered within 1-3 days but till now i haven't the order and even more painful is there customer service, they don't receive call and even don't reply to query and mail. Pathetic service. I want my money or my product.
I think they are fraud company and should be blacklisted.
Chandra816
 
Feb 18, 2017

Product not been delivered

Why do you sell on-line if you cannot adhere the same, you are wasting our time by chasing you after paying money for your stupid services. Your website should be blocked.
deysukumar25
 
Feb 15, 2017

Non Deliver

Completely fake non delivery & no one is picking calls in Customer Care service. Suggest to blacklist the website so that no one can be place order further & waste their money
rajesh_meri18
 
Feb 14, 2017

NO DELIVERY

I HAVE ORDER GIFT FOR MY WIFE FOR VALENTINES DAY ON 8TH FEB. TILL NOW IT HAS NOT BEEN DELIVERED. AND THERE IS NO RESPONSE FROM CUSTOMER CARE EXECUTIVES ON CALLS AS WELL AS EMAILS. I DON'T KNOW WHAT TO DO..
Manisha t
 
Jan 9, 2017

Non delivery of order

My order no. AL20161231-1262511 was placed on 31st dec 2016 and expected date of delivery was 5th jan 2017. Today is almost 9th jan 2017 and i have yet received my gift.
The customer care executive today that he wil do the dispatch on 7th jan 2017 but in tracking order status there is no update.
The service is very poor. I request you to kindly send my order as soon as possible.
Nanatjegreat
 
Dec 28, 2016

Worst crooks ever

I will never ever use these crooks. I sent Rakhee from UK with 2 chocolates with it. They delivered after Rakhee day and that too one box only. After writing so many emails there was no answer. I tried to call them from UK. They never ever answered the phones. For my sanity I gave up on this company. I shot myself for such a poor service that I should have never ever used them. A cheap, crooks and shabby company. They should be in garbage business and not this one as they are playing with people's emotions.
janakic
 
Aug 29, 2016

ARCHIES IS FAKE..PLEASE TAKE ACTION

Hi
I placed an order worth Rs.1098/- for two RAKHIS along with two Extravagant Celebrations Gift..For each box they charged Rs.549/-

I placed order on 18th August and they delivered on 22nd August..

You know what they delivered - 80RS petta ka box...

So the money I paid i.e. Rs.1098=Rs80 ..isn't this ridiculous and complete FRAUD...

after repeatedly calling them and raising complaints, they delivered chocolates today..

can you believe what they delivered? no the so called EXTRAVAGANT CELEBRATIONS GIFT ---IT IS CHEAP RS.10 GEMS PACKETS TWO OF THEM, Three 5-STARS WORTH 10Rs each, and three 10Rs diary milk...TOTAL Rs Eighty only...

Please suggest how to take action on them..

if this continues..we dont know how many they are going to cheat like this...
Aakesh Singh Tomar
 
Aug 22, 2016

Fraud Company Worst Experience Not Returning My Money

I ordered a gift for a friednd.FIRST week not deliverd first they said address is wrong so it returned to warehouse when i confirmed to redeliver,they confirmed will deliver with in 5 days after five days again they said order returned to warehouse as courier facility is not available to your address(Gurgaon).after a month when i again confirm to redeliver they changed the order without informing me replace antique piece to choclate box.when i finally told them to return my money After a month and half Still waiting to see my money in my Account.So Dissappointing
singhs.swati
 
Aug 12, 2016

archies

I have ordered a hamper for my brother in usa. The order was delivered but only the partial. Instead of 3 rakhis only 2 rakhis were delivered n only kaju katli instead of kaju katli and rasmalai was delivered. When i called customer care executive they just one message that we are working on your complaint. Everytime i call the same answer is given. Please donr book your orders from archies they are fraud.
Sai Kushal Setty
 
Mar 9, 2016

Product not delivered on time.

Dear Team,

Any how the product was delivered, but lost the faith on your organisation. Booked on order on 28th Feb 2016 and gave the expected the delivery date 1st March 2016. I had ordered 2 products one is Personalized Crystal Glass painting(nothing was mentioned) and an Laser engraved Pen (mentioned as required 3 working days for production). My concerns are :

1. For pen Case: If you are mentioning 3 working days required for production, then why the hell you give the option to select the delivery date as 1st March 2016 (order booked on 28th Feb 2016).

2. I had called up your customer care executive on 1st March 2016 at around 1pm or 2 pm and inquired about the order, i had requested them to at-least dispatch one item so that i can present that as a gift to my friend. The respective customer executive had very confidently confirmed me that both the product will be dispatched on 1st March and will be delivered on 2nd march but the promised failed, didn't keep up.

3. Again on 2nd March 2016 called your executive twice, this time it was a weird they requested for 30 mins to confirm the status of order but never turned back both the time.

On 1st March itself if your customer care executive, should have provided the correct information so that i could have made necessary arrangements for presenting the gift on 3rd March 2016.

This hurts a lots and customers like me loose faith on your organization.

Any ways, i lost the chance to gift my friend on the occasion.
Sachin Soni
 
Feb 8, 2016

Defected Order Delivered

I have ordered a Wooden Plaque from archiesonline.com and i have received a defected product, i complaint on customer care and also on email but they are simply dragging this issue to next day, these guys have cheated me, the quality of photo on plaque is very bad, it is also misaligned.

You have ruined my gift ARCHIES. I will never recommend anybody to purchase gifts from archiesonline.com

These guys are cheaters.
megha1989aswal
 
Sep 8, 2015

Rakhi not delieverd...want refund

I have ordered one rakhi gift hamper to my very younger brother in Lucknow , it was my 2 Nd rakshabandhan with him . But archies made my rakshabandhan horrible .
My rakhi hamper reached after 5 days of rakhi .
No wonder why archies is not able to cope online deliveries to other competitors.
This was the FIRST AND LAST TIME i have ever ordered from archies.

For Me Archies is big time CHOR Company
Shauryashailendra
 
Sep 1, 2015

RAkHI NOT DELIVERED

Archies online... U BIG CHEATER!!
You think by taking money & not delivering Rakhi will help you do roaring business.
You are real 'BASTARDS'
@AD
 
Sep 1, 2015

FAKE GUARANTEE OF DELIVERY THE PRODUCT BEFORE RAKHEE...PRODUCT STILL NOT DELIVERED

Archies online advertised saying guranteed delivery before Raksha bandhan.

But the product has still not reached my brother!

Placed several complaints on helpdesk & tried calling Customer Care a multiple times.

But No Response.

I NEED MY MONEY BACK. I DO NOT THE NEED THE PRODUCT TO BE DELIVERED NOW!
sweetiPancholi
 
Aug 30, 2015

http://www.complaintboard.in/complaints-reviews/archies-online-l142672.html#addareview

Rakhi not delivered..ruined my rakhi..want refund
I have placed an online delivery of rakhi hamper to my brother in Madurai on 26th. Its finally 2 days after rakhi day and till now its not being received . Online status is same from past 2 days and there is absolutely no other way to track as cust care wont pick up.

No wonder why archies is not able to cope online deliveries to other competitors.
This was the FIRST AND LAST TIME i have ever ordered from archies. |
swatidureja
 
Aug 29, 2015

Rakhi Gift - Not Delivered

Archies is running a business of Emotions . they very well know how to play with emotions
Its sometimes not about money what we pay .
You can never compensate for what you did .

After speaking to Saurabh , Isha & other executives in Okhla office , called thousand times on landline when my call went unattended . i was in this hope that my rakhi will be delivered.
Infact i received 2-3 calls from Isha (Employee of Archies) & senior person making false promises on every call they used to make .
They have pathetic vendors working for them . I dont know how they still survived in this business


I request Archies to shut down their business . What to did with so many people is beyond your imagination.

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