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Axis Bank

India,
Karnataka

Consumer complaints and reviews about Axis Bank

User252866
 
Dec 10, 2010

Cash back on Personal loan

I had took a personal loan from axis bank and number is 245010600578479.
I was supposed to get 1% cash every year. I finished the loan in sep2010. They did n't gave cash back and always say that is in process. Atlast they said, they missed as loan completed and now they are processing in Oct. These idiots saying i should get from oct and till date i.e. dec i did n't receive.

To give my security cheques back also they took 90 days.

Never bank with loan department of axis bank as they screw happiness royally. They dont have process.. They dont stay on commitments. They are just idiots..

Attaching the mail chain i had with them..



On Fri, Dec 10, 2010 at 12:49 PM, Srinivasarao Potnuru <[email protected]> wrote:

Hi,

Good day to you.
I am yet to receive response regarding my 1% cash back.
Your earlier mail quotes, i will get in 1st week in december and i am sure 1st week is completed.

Thanks,
Srinivasarao Potnuru



On Thu, Dec 2, 2010 at 11:52 AM, Srinivasarao Potnuru <[email protected]> wrote:

Hi,

I had received the security cheques. Thank you.
As communicated earlier, please do let me know about my 1% cash back by end of Dec 1st week.

Thanks,
Srinivasarao Potnuru


On Thu, Dec 2, 2010 at 11:14 AM, <[email protected]> wrote:


Dear Sir,


Thank you for your Email

Courier send on 30th Nov through blue dart POD No 12959593533.


Thanks & Regards
____________________
Hemavathi
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru <[email protected]> wrote: -----

To: [email protected]
From: Srinivasarao Potnuru <[email protected]>
Date: 12/01/2010 11:31AM

Subject: Re: Fw: Re: 'AXISIBRM=007-929-151' Regarding loan account

Hi,

I am yet to receive the cheques. Could you please help me with the Courier tracking number details.

Thanks,
Srinivasarao Potnuru

On Mon, Nov 29, 2010 at 6:59 PM, < [email protected] > wrote:


Dear Sir,

Greetings from Axis bank!!!

As per the telecone with you the security cheques will be dispatched to you tomorrow on the provided address.Kindly confirm the receipt of the same.

The cash back has processed and same will be confirmed to you in the first week of december.


Thanks & Regards
____________________
Hemavathi

Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----PL Blr/RAC/BLR/AXISBank wrote: -----

To: Srinivasarao Potnuru < [email protected] >
From: PL Blr/RAC/BLR/AXISBank
Date: 11/22/2010 01:01PM

cc: [email protected] , [email protected]
Subject: Re: Fw: Re: 'AXISIBRM=007-929-151' Regarding loan account


Dear Sir/Madam,

Thank you for your Email

We will not be able to provoide the tentative date as it is a bulk processing. The minimum TAT for cash back process is 30 working days. We will intimate you once the same is ready.

Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected]
From: Srinivasarao Potnuru < [email protected] >
Date: 11/20/2010 04:40PM
cc: [email protected] , [email protected] , [email protected] , cmt.co @ axisbank.com
Subject: Re: Fw: Re: 'AXISIBRM=007-929-151' Regarding loan account

Thanks for processing now.
But it is very unfortunate that, i keep listening that it is processed and will be getting in few days always. At least now it got processed. I will be happy if you could give me tentative date.

Thanks,
Srinivasarao Potnuru

On Sat, Nov 20, 2010 at 1:05 PM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

The cash back was not processed for the year 2010 as your loan tenure is completed. We have processed your request and we will intimate you once the same is ready.

Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected] , [email protected] , [email protected] , [email protected] , cmt.co @ axisbank.com

From: Srinivasarao Potnuru < [email protected] >
Date: 11/20/2010 10:30AM
Subject: Re: Fw: Re: 'AXISIBRM=007-929-151' Regarding loan account


Hi,

Good day to you.
Thanks for communicating about security cheques and 10 working days means it should be by 1st Dec.
Could you also confirm me about the status for 1% cash back.

I want to reiterate that my last EMI is paid on 5th Sep 2010.

Thanks,
Srinivasarao Potnuru


On Sat, Nov 20, 2010 at 10:22 AM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

We would like to confirm you that the security cheques retrival have been processed and the same will be retrived in 10 working days.

Kindly oblique.


Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Forwarded by PL Blr/RAC/BLR/AXISBank on 11/20/2010 10:18AM -----

To: Srinivasarao Potnuru < [email protected] >
From: PL Blr/RAC/BLR/AXISBank
Date: 11/16/2010 10:26AM

Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account


Dear Sir/Madam,

Thank you for your Email

The cash back is under process we will intimate you once the same uis ready.

The security cheques retrival is already processed we will update the status in 3 working days.

Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected] , [email protected] , [email protected] , cmt.co @ axisbank.com , [email protected]
From: Srinivasarao Potnuru < [email protected] >
Date: 11/15/2010 07:16PM
Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account

Hi,

Good day to you.

I have several questions here.

1. As per this mail chain, in 9th Sep mail, it was mentioned that after 30 days of loan closure i will get my security cheques and recent mail say 60 working days. My doubt is which customer representative is trying to fool me i.e. customer. Are Axis bank does not have process ?

2. In 60 days i should get 1% cash back. My loan last date is 5th Sep 2010 and my understanding is 60 days in completed already. Still you are not in a position to commit when you can deliver the same. If i dont pay EMI in time, do you ignore ???

3. When ever i call customer care, the standard practice to say with in one week, everything will be settled. Is this standard sentence trained ?

Request you to please help me with my closure things of this loan.

Finally, My loan account number is 245010600578479 and it is a personal loan.

Thanks,
Srinivasarao Potnuru

On Wed, Nov 10, 2010 at 10:42 AM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

The cash back process will take min 60 working days from the completion of the required tenure. We will inform you once the same is ready.

The security cheques retrival has been processed we are yet to receive the same we will intimate you once the same is ready.


Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected]
From: Srinivasarao Potnuru < [email protected] >
Date: 11/09/2010 05:43PM

Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account

Dear Sir / Madam,

Could you please help me with my Security cheques and cash back of 1%.
My loan account number is 245010600578479

Thanks,
Srinivasarao Potnuru

On Mon, Nov 8, 2010 at 11:17 AM, Srinivasarao Potnuru < [email protected] > wrote:

Hi,

Could you please help me with my Security cheques and cash back of 1%.

Thanks,
Srinivasarao Potnuru


On Tue, Oct 19, 2010 at 11:54 AM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

The NOC is been dispatched on 12.10.2010. The security cheques are yet to retrived we will intimate you once the same is received by us. The cash back is under process we will intimate you on the sma eonce this is ready.

Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected]
From: Srinivasarao Potnuru < [email protected] >
Date: 10/18/2010 11:19AM

Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account

Dear Sir,

I had not received my NOC, security cheques and 1% cash deposit till date.
I am not sure, how many times you will miss the commitments. If you can see the mail chain, for NOC dispatch the commitment failed couple of times. By this time, i should have received security cheques also.

Please do something needful. I hope i will get a professional service atleast now.

Thanks,
Srinivasarao Potnuru

On Mon, Oct 11, 2010 at 3:09 PM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

We regret for the inconvenience caused.

The NOC will be dispatched in 2 working days time.


Thanks & Regards
____________________
Harini B M
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected]
From: Srinivasarao Potnuru < [email protected] >
Date: 10/11/2010 02:52PM

Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account

Dear Sir,

As per the mail chain, on 9th Sep 2010, it is given in writing that i will get NOC in 15 days and security cheque in 30 days.
So far i had not received even NOC. I request you to please do the needful asap.

However the 1% cheque will come in 60 days. I expect at least that will come in time.

Thanks,
Srinivasarao Potnuru

On Fri, Oct 1, 2010 at 2:17 PM, Srinivasarao Potnuru < [email protected] > wrote:

Hi,

My communication address is :

Srinivasarao Potnuru,
No:9, Ground floor

1st cross extn
Lakshmi layout
Munnekolala
Marthalli
Bangalore -37

Ph: 080 42086390
Mob: 99162 45760

Thanks,
Srinivasarao Potnuru


On Fri, Oct 1, 2010 at 1:13 PM, < [email protected] > wrote:


Dear Sir/Madam,

Thank you for your Email

We have processed you request for NOC. The same will be dispatched in 10 working day. Kindly confirm your communication address to dispatch the same.

Thanks & Regards
____________________
Harini B M

Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: [email protected]

From: Srinivasarao Potnuru < [email protected] >
Date: 09/30/2010 09:10PM

Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account

Hi,

I had not received any documents so far. NOC supposed to reach by this time and could you please do the needful.

Thanks,
Srinivasarao Potnuru

On Thu, Sep 9, 2010 at 3:40 PM, < [email protected] > wrote:

Dear Sir/Madam,

Thank you for your Email
The NOC will be despatched to your address in 15 working days. The security cheques will reach you in 30 working days.

The cash back process will take min 60 working days from the completion of the required tenure. We will inform you once the same is ready.

Thanks & Regards
____________________
Chaitra R
Customer Service Dept.
Axis Bank Ltd RAC-3rd floor
No.-8, Sona Tower, 32nd E-cross
4th T Block, Jayanagar-41,
Opp Sanjay Gandhi Hospital
Tel : 080-22066000

Note :It is to inform you that we have shifted to the new premises in JAYANAGAR
Please send all your Personal Loan Queries / Request to mail ID : [email protected]

-----Srinivasarao Potnuru < [email protected] > wrote: -----

To: IT Helpdesk < [email protected] >
From: Srinivasarao Potnuru < [email protected] >
Date: 09/09/2010 03:13PM
cc: [email protected] , [email protected]
Subject: Re: 'AXISIBRM=007-929-151' Regarding loan account


Hi,

When i contact the branch, i was informed that loans are managed by RAC and their mail id is < [email protected] >.
If i send mail to that id, now the response is to meet branch head. Now i am fully confused and not sure whom to contact.

Out of 4 queries below, third one is cleared as only 9340 is debited from my account as last EMI. Now i need answers only for other three and i request you all to please do the needful.

Thanks,
Srinivas

On Thu, Sep 9, 2010 at 2:13 PM, IT Helpdesk < [email protected] > wrote:


Dear Sir/Madam,



Thank you for writing to us.


With regards to the mentioned query. You are kindly requested to get in touch with your branch or mail at [email protected]

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

1800 233 5577
1800 209 5577
1800 103 5577

From a BSNL or MTNL landline - 1860-425-8888 (from anywhere in India)



Assuring you for the best care and attention all times.


Thanks & Regards
IT HELP DESK
AXIS BANK LTD


-----Original Message-----
From: [email protected] ( [email protected] )
Date: Tuesday, September 07, 2010 08:43 AM
To: [email protected] ( [email protected] )
Subject: Regarding loan account

Branch Id : Hi,

Good day to you.
My loan account number is 245010600578479 which is going to close this month. I had mailed before 2 months to update my address with required proof and not sure if it is done.

1. Could you let me know, to which address (Please type address) and when i will be getting the deliverable documents @ loan closure.
2. Every year, i used to get 1% cash back on this loan. When will i get the same for this year.
3. The loan balance is Rs: 9243 and my EMI is 10,534. With interest i should hardly need to pay 9400. How can you adjust this money now. Will you pay back in my account
4. While opening loan account, i had given 3 blank cheque and when can i get them back ?


Thanks,
Srinivasarao Potnuru
Mob: 99162 45760---- User mail Id :[email protected]

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru



DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru



DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




--
Srinivasarao Potnuru




--
Srinivasarao Potnuru




--
Srinivasarao Potnuru
User237159
 
Nov 26, 2010

not issuing the bills and charging late payment charges and harssing over phone

Sir /Madam;


This is naveen who had taken credit card and was not receiving the statement on time after reporting to axis bank customer care and met official axis bank @ mg road in person ,after some time excecutive called me for the payment with latepayment charges included ,so i requested them send me the statement along with the expalanation from axis bank manager on the company letterhead later i have informed the same to all the executives till now but non of them reverted back
now ececutives have started harrsing me over the phone telling they are the managers and few days back Ms Asha gave me call for payment and i expalined i can pay u by installments because my father has expired and i have spent more than 3 lakhs same ,she reverted back and told manager has agreed for settlement ,and make the payment pay 10 installaments 1000 per month and the total amount i need to pay is RS10000
but person by name raju and ravi called for the same and was very rude and harrased me to pay the amount immdiately so plz help me reslove this concern
User203978
 
Oct 26, 2010

Personal Loan Closure

Hi,

I had applied for Personal loan in Bangalore axis bank. I have closed the same loan 4 months back. i recived a confirmation on mail that the laon is closed and all the documents will be delivered to me in 10 to 15 days. Till date I have not recived the documents and my security cheques.

The blunder that this bank have done is they represented one of my cheque in my bank which got bounced. Such kind of behaviour is really annoying and would like somebody to help me how to teach them a lesson.

Please help.
User203507
 
Oct 26, 2010

Ir-responsive branch and customer care

I had sent an application to get the password for my internet banking. And this has not happened. It has been more than a week(just considering the working days) Since I gave the application. And it has been impossible to reach the marathahalli branch. No one in the branch answers the phone and the same happens with the customer care number too. I am totally pissed off
User202418
 
Oct 25, 2010

Consolidated Charges - Amount Deducted Every Month From My Account

I would like to bring to notice of 'Axis Bank' management that every month an amount is deducted from my account in the name of 'Consolidated Charges'. When i spoke to the phone banking officer about this, he said me that above 5 transactions in any bank in a month will deduct this amount. But as per RBI Rules, Above 5 transactions in a particular bank will deduct an amount of Rs.20/-. If this is the case then 'Axis Bank' should have ATM's every 2 Kms. We hardly find Axis Bank ATM's in Bangalore. Please put a light to this issue. You can mail me your reply to my mail id. [email protected]


Thanks,
Muzammil Pasha
User197482
 
Oct 20, 2010

Horrible experience with home loan

I applied for the site loan (power home loan) in Axis bank for 7.5 lakhs (actual value of site was 19 lakhs) and they agreed the loan will be approved with in 13 to 15 days. I paid 5515 Rs for processing fees too...
I informed the same to landlord that I'll be abe to pay the total amount in 20 days.
The loan processing started pretty quickly. with in 2-3 days they completed address verification + site valuation.
then the story started. My representitive said I do not have approved layout plan so he needs to take deviation from management. he agreed to do so.
I waited waited and waited for 20-30-40 days nothing happened. finally after 1 month they asked me to go along with seller for showing the original paper verifications and after that again 1 more week no news. I escalated to higher manager but still no news. finally one day the representative came to me to extend the agreement for more than 1 month becos it was expired after 1 month. fortunately seller did not agree to do so. and again it dragged... finally after 1 month 15 days the manager calls me and again asks for approved layout plan :( I said enough is enough I dont need your loan... and I managed with my friends and finished the deal..

Over all the response from Axis bank is very very slow....
They say 15 days initially but it never gets over... very much disappointed with the bank service.
The worst part was my land lord was putting pressure asking when i'll do the registration after 15 days.. and I had no answer. It was nightmare to convince him and most tensed moment in my life. and processing fee also is lost :(

Vikram Patwardhan
9980169224
User74319
 
Jul 5, 2010

Home Loan-No response from the bank

Inspite of informing the bank of my intention to pay through cheques the bank has submitted PDC through ECS and has charged for the Cheque returns.
The bank is now refusing to release the balance of sanctioned amount as per the status of completion of the housing project stating the Cheque returns as a reason. All my mails to [email protected],[email protected],[email protected] have met with either no resopnse or "We are looking into it Response".
I am neither able to cancel the flat booked as the bulider cant refund the amount or pay for it as a result of this.
Home Loan Account number :-PH0090100074427
Customer :- Girish.P
Contact Number :- 9742242897
User71764
 
Jul 3, 2010

account debited

dear sir,
your ser vice is not so good.....i have submitted my complaints for the amount 2439.9 debited from my account on date 28/06/10 record number is 8439 without any prior notice. so please get to me soon with a good and reliable reason and can u please courier my quarterly transaction bill in my billing address. my account no. is 5600100254595
User69414
 
Jul 1, 2010

Incorrect Debit from my account

I am a savings accountholder of Axis bank, A/C No. 052010100632119 with the account name SURESH BABU B.I had gone to withdraw money from the citi bank atm which was in ITPL,Whitefield , Bangalore on 28th of June 2010 at time 13.23.Twice i had tried to withdraw 500 rupees from the atm. Both the times it came with unable to process request failed due to server reqest.Then i went to diff Citi bank atm machine which was in the same location. I had with drawn 500 rupees. when i checked my bank balance it came up with 1500 withdrawn ifrom citi bacnk . But i got only 500 to my hand. So 1000 had been wrongly deducted from my account.

So please investigate & add that money to my account.
User70362
 
Jul 1, 2010

I connect

Hi,
I am not able to find my customer ID.. my account number 910010018944944
Please help me
muhammed unaise v
9035488863
User41257
 
Jun 1, 2010

Personal Loan Closure

I have applied of closure of my personal loan on March 30th 2010, but till now the account is not closed. Whenever I call them/ visit them at the branch, they say it will get closed by this weekend. But till now no luck. And they kept on deducting the EMI. They say that it will get refunded, but the amount that they refunded for one month is less than the EMI I paid by 2K. I'm unable to follow up with them everyday and with every employee.

Can you please help me out with this.

Thanks
User41153
 
Jun 1, 2010

Preclosed Loan - Bank still deducting EMI

Dear Concerned,

I preclosed my Axis Bank CAR LOAN - AU0090100152150 on 6th May 2010 and was assured that all formalities were done and a stop payment order would be issued on my post dated cheques and that I would get back my cheques in a few days.

Inspite of closing the account and getting the letter from Axis, the bank has still deducted an EMI from my account on 1st June 2010.

I have left the city and its difficult to manage to find the bank person on the phone, hoping my best to get a refund asap.

Regards,
Vishal Salunkhe
User30147
 
May 20, 2010

Account Statements

Axis bank is carrying out software up gradation, they are not giving bank statements.
It initially told it is from 15th may 2010 to 19th may 2010 3PM.
I have waited till 3.30PM on that day it was still same,not activated the service.
Next day also they changed the end date to 20th may 2010 3PM.
So i went directly to bank to get it.Even they told its not possible.I was in so much urgent from these days to get it.
Even today(20-05-2010) they changed the date to get this service again to tomorrow.
i din no how long they will do that.Why they are not telling the exact date of activation of this service???
Don't relie on AXIS bank service...it will be very bad in all these situations.
User23227
 
May 13, 2010

Lien Balance

My loan EMI directly linked to my savings account was deducted by axis bank but the same amount was also put into lien balance .
Axis bank is the worst bank to contact and get problems sorted out ..
I an trying since 15-20 days on all customer care numbers ,Branch numbers ..They ask for details and then bring some excuse or other not to entertain us ..They gave us some email IDs to send our problem ...The email ids are also mentioned on their website ...but they do not work and email bounces ..

Pathetic Customer Orientation of Axis Bank ...Just changing the Name from UTI to Axis does not make you a MNC bank ...Learn customer care and value their time also ..

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