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Axis Bank

India,
Maharashtra

Consumer complaints and reviews about Axis Bank

tanveersiddiqui
 
Feb 2, 2016

ignorance to all my mails regarding forcibly preclosed insta loan

My name is Tanveer Siddiqui staying at santacruz east in Kalina and having Saving account with Axis bank since the period of 4 years.I availed an insta loan from Axis bank credit card department approximate 3 months back.The tenure of that insta loan was 4 years since the date I availed it.My Credit Card Number is ################ and the loan number of that Insta loan is 0001545587.
As I lost the loan number so just to enquire the same I went to my branch.I told them to help me with loan number so that in future if I wants to go for the preclosure I will require that.They highly misunderstood it and did the process of loan preclosure.They were not very clear with the mails they sent on my mail Id as they helped me in acknowledging the loan number and wrote in the mail that the amount which is remaining is approximate 69000 and 3 percent of this amount has to be paid by the customer if he wishes to go for the preclosure.It was neither informed to me nor any approval was taken on closing it by me either on any mail or over the phone call.This mail was sent to me on 17th December 2015.
I recieved a text message on 9th of january 2016 stating the preclosure and the total amount of the same.I was at Ajmer Shareef at one of my business trip when I recieved it.I got shocked as well as blank .When I called up the Credit card Department, the executive asked me to visit the branch and to write a mail to them related to my complaint.I was compelled to come from Ajmer shareef on Tatkal Basis on very next day.
The very next day of my arrival at Mumbai,I went to my branch of Axis bank and met the Branch Manager regarding my complaint.I showed her the mails which I recieved from the credit card department stating nothing clearly and properly which they sent to me on 17th december.The branch manager was agreed to me after readin the mails as it was not stating the preclosure clearly and my consent was also not found in the mail as I didnt mailed them for closing it.I even showed my mail which I did from Ajmer to the Credit Card Department for which I was never answered uptill now and they tell that they didnt recieve any such mail from me.I mailed them the same agian so that they realise that the mail was sent to them on 9th Of jan, but they didnt even reverted back on it.
The branch manager assured me telling that the problem will be solved the same day itself but nothing happened as such.I didnt recieve any mails from them regrding it.I called her up but my call was disconnected.I even whatsapp her asking the solution for the problem but was not even reverted on it.I again recieved the text message on 23rd jan on my registered mobile number stating the same amount that was reflecting earlier as per the preclosure.I got very perturbed and mentally disturbed and then again contacted the credit card department over the phone call and again they asked me to mail my query for which I was said that I will be reverted back within 24 hours but again they failed to contact me even for next 4 days.After meeting the executives at the Branch continouly leaving all my personal work they also failed in solving the query.Although the query was forwarded by them to the credit card department but it fell on deaf ears and they remained unsuccessful in solving this problem of preclosure of my insta loan without taking my consent.At last the due date arrived which was 30th of jan and I was forced to take a debt from my elder brother by being questioned a lot many time by him and scornfully abused as well and then paid this loan of the bank.
I suffered a lot during this period of last 3 weeks because of the non considering attitude of the bank towards the privileged customers.
After all this blunder I recieved a mail from them yesterday ie 2nd february 2016 telling me that the approval has been sent for rebooking my insta loan as they were knowing their faults which they did earlier and just to save themselves from my action they are now trying to console me by this.
They never agreed to their mistake earlier and blamed me only for giving the request of foreclosure.Then why they sent an approval for rebooking of the same insta loan now.Its the proof given by them that they did this blunder and now wants to rectify it.
But I dont want to take any such favour from them as they are just doing it to save them from my actions reaction which I will be taking against them.I have no patience and humbleness with the axis bank as I was mentally distracted and humiliated during all this period.
I have all the proofs and documentation of whatever I wrote to you above.
I have complete faith that my problem will be taken forward by Pehredar and the Bank should pay for this serious mistake they did and were censorious towards me only.
In case you want to contact me for any further communication, I will be available on the following Mobile number and Email Id respectively:
9773156690
[email protected]
Ardently waiting for your reply to me and Action against Axis Bank.
Prithvi Sridhar
 
Sep 22, 2015

Netbanking

I'm a NRO customer to Axis Bank and I can confirm that it's been 4 months since I've seen the face of my account. This is because the site never ever works properly. Sometimes there would be either a problem in the site itself, or a problem with my credentials (though it's correct) or some stupid little Netsecure Token and Webpin blah blah! It's high time, Axis bank gets itself going in terms of it's IT infra structure. It has to be the worst in the lot. Hardly even works completely. Click by mistake, throws you out of the login and will give you the error that you double clicked etc. I can write a thesis on the problem I've had with this bank. It's the worst in banking. I'm closing my a/c ASAP !!!
nreuser
 
Jul 27, 2015

Problem with Internet banking login

Hi,

I have a NRE account with Axis bank for last 5 years. The bank's service is the worst service I ever experienced ever with any other bank.

I tried to login to my account on 23rd of July 2015 which asked me to set my we bo in, for which I need to click on send activation code button, which sends OCTP code to my registered mail which I need to enter in the second option, for which it takes more than 10 minutes to send OCT code. After entering the OCTP Code and setting the Web pin, it says Webpin activated. Then when we click on done button, it goes to error page. This is the continuous thing happening for last 5 days.

Called customer care, raised SR, but no use. I am worried about my money in my account as I cannot walk to the branch, neither login to my Internet banking.

The bank people are so ridiculous, they don't even care about the customer.

I had very bad experiences earlier as well, but beaded them.

Don't know what action should I take against them. Who bears the loss incurred to me with this.

This is the worst bank I ever see, with no response to the customer problem.

Please he,p.
dkirupalli
 
Apr 20, 2015

Phishing Call

Hie......I received a call from number 09211869135 (which I traced back to Delhi) wherein the caller wanted to know my card details (Card number, Year of Expiry, etc)....She said that I am eligible for a new upgraded card and she needed the details for verification purposes.

Kindly look into the same. Thank you.

Dinesh K
[email protected]
swapnil23790
 
Mar 25, 2015

WRONGLY AMOUNT DEBITED FROM MY A/C and providing me false information

THIS WAS MY COMPLAINT WHICH I RAISED ON 23/3/2015...MEANS DAY BEFOR YESTERDAY.......
TODAY I HAD RECIVED CALL FROM AXIS BANK ACCOUNT DEPARTMENT...

I HAD RECIVED CALL FROM ACCOUNT MANAGER OF AXIS BANK...HIS NAME IS ANURAJ HAS I HAD SPOKEN TO HIM

I M PROVIDING U HIS NUMBER ALSO 07529934968...HE HAD TOLD ME THAT U HAD MAILED TO COMPLAINT FORUM ...

I HAD DISCUSS HIM ALL THE MATTER...THEN HE TOLD ME THAT I M CREDITING RS 1433 IN U R A/C...PLZ CHECK IT IN AFTER 2 HRS...I HAD TOLD HIME ,,I WILL CHECK AND HE HAD TOLD ME THAT PLZ RESOLVED U R COMPLAINT FROM COMPLAINTS FORUM,,,,,THEN I IMMEDIATELY RESOLVED IT....THEN AFTER 2HRS I M WITHDRAWING MY MONEY....AGAIN I M RECIVEING SLIP ONLY...AND MY BALANCE WAS SHOWING 1433....

THEN I CALL THAT ANURAJ...HE TOLD ME THAT HAD U HAVE DIFFERENT A/C OF SBI OR ICICI...I TOLD HIM THAT I HAVE BOTH A/C....THEN HE TOLD ME THAT I M FORWARDING U R MONEY IN U R OTHER A/C....THEN I HAD WAITED FOR HIS CALL FOR 20 MIS...NOT RESOND FROM HIM....AND LATTER HE HAD SWITCHED OF HIS MOBILE.....FINALY I HAD RECIVED FALSE INFORMATION FROM AXIS BANK EMPLOYEE.....


PLZ HEP ME....
I M PROVIDING U THE WHOLE DESCIPTION OF THIS MATTER.....WHICH WAS EARLIER I HAD MENTIONED IT IN EARLIER COMPLAINT...





MY NAME IS SWAPNIL SUNIL SHIVALKAR...I HAD A/C IN AXIS BANK OF YOUTH
A/C...

MY A/C NUMBER IS 912010061113849

MY CUSTOMER ID NUMBER 846910414

MY ATM NUMBER IS ################

WHEN I OPEN THIS A/C I HAD TOLD THAT U R A/C IS YOUTH A/C...IT CAN BE
OPENED AT ...ZERO A/C....STILL I HAD PAID RS 100...WHEN DEPOSITING MY
CASH.....I HAD SECURED THAT MONEY IS SAFE IN AXIS BANK.......


EVERYDAY I M RECIVING THE STATMENTS....I HAD KEPT SAFE THAT
STATMENTS.....FIRST OF ALL MY MOBILE NUMBER HAS NOT UPDATED BY AXIS NEW
MOBILE NUBER......


TODAY MEANS 23/03/2015...I M WITHDRAWING MY MONEY FROM MY AXIS
A/C....FROM OTHER ATM BRANCH ....IT IS NOT REMOVING....ONLY I HAD
RECIVED 5 SLIP....WHEN I M CHECKED MY A/C BALANCE IT IS SHOWING RS
1433....IMY BRANCH IS AT PAREL.....BUT I CAN"T ABLE TO GO THROUGH
BANK....

SO I IMMEDIATELY CALL HELPLINE 18002095577....I HAD SPOKEN THROUGH ONE
LADY EXECUTIOR....FIRST OF ALL MY CALL WAS CONNECTED AFTER M
INS......TOTAL DURATION OF MY CALL IS 33 MINUTE.......THTA LADY
EXECUTIOR TOLD ME THAT U HAD BENN CHARGED 3 TIMES 349 FOR NEW ATM ISSUED
....I TOLD HER THAT WHEN TIME OF OPEING MY AXIS A/C...I HAD RECIVED
ONLY MY ATM CARD....I HAD NEVER APPLY FOR NEW ATM CARD....SHE ACCEPTED
THAT IT HAS WRONGLY DEBITED FROM MY A/C......


I M REQUESTING TO AXIS BANK...PLZ REFUND MY 1433 BALANCE WHICH WAS
WRONGLY DEBITED FROM MY A/C....FOR ISSUING NEW ATM DEBIT CARD.....PLZ
CHECK MY DEBIT CARD NUMBER WHICH WAS PROVIDED TO ME AT THE TIME OF
ISSUES...I HAD PROVIDED ATM 19 DIGIT NUMBER........

PLZ HELP ME
My mobile number is 9773332786
swapnil23790
 
Mar 23, 2015

WRONGLY AMOUNT DEBITED FROM MY A/C

MY NAME IS SWAPNIL SUNIL SHIVALKAR...I HAD A/C IN AXIS BANK OF YOUTH A/C...

MY A/C NUMBER IS 912010061113849

MY CUSTOMER ID NUMBER 846910414

MY ATM NUMBER IS ################

WHEN I OPEN THIS A/C I HAD TOLD THAT U R A/C IS YOUTH A/C...IT CAN BE OPENED AT ...ZERO A/C....STILL I HAD PAID RS 100...WHEN DEPOSITING MY CASH.....I HAD SECURED THAT MONEY IS SAFE IN AXIS BANK.......


EVERYDAY I M RECIVING THE STATMENTS....I HAD KEPT SAFE THAT STATMENTS.....FIRST OF ALL MY MOBILE NUMBER HAS NOT UPDATED BY AXIS NEW MOBILE NUBER......


TODAY MEANS 23/03/2015...I M WITHDRAWING MY MONEY FROM MY AXIS A/C....FROM OTHER ATM BRANCH ....IT IS NOT REMOVING....ONLY I HAD RECIVED 5 SLIP....WHEN I M CHECKED MY A/C BALANCE IT IS SHOWING RS 1433....IMY BRANCH IS AT PAREL.....BUT I CAN"T ABLE TO GO THROUGH BANK....

SO I IMMEDIATELY CALL HELPLINE 18002095577....I HAD SPOKEN THROUGH ONE LADY EXECUTIOR....my customer complaint number i s14229560

FIRST OF ALL MY CALL WAS CONNECTED AFTER M INS......TOTAL DURATION OF MY CALL IS 33 MINUTE.......THTA LADY EXECUTIOR TOLD ME THAT U HAD BENN CHARGED 3 TIMES 349 FOR NEW ATM ISSUED ....I TOLD HER THAT WHEN TIME OF OPEING MY AXIS A/C...I HAD RECIVED ONLY MY ATM CARD....I HAD NEVER APPLY FOR NEW ATM CARD....SHE ACCEPTED THAT IT HAS WRONGLY DEBITED FROM MY A/C......


I M REQUESTING TO AXIS BANK...PLZ REFUND MY 1433 BALANCE WHICH WAS WRONGLY DEBITED FROM MY A/C....FOR ISSUING NEW ATM DEBIT CARD.....PLZ CHECK MY DEBIT CARD NUMBER WHICH WAS PROVIDED TO ME AT THE TIME OF ISSUES...I HAD PROVIDED ATM 19 DIGIT NUMBER........

PLZ HELP ME

my mobile number 9773332786
Santoshkumar Jha
 
Dec 13, 2014

Rental charge dues without receipt of credit cards.

Dear Sir,

I have applied for the credit card & it gets approved before 2 month from Axis bank but till date my self han't received any card.

Now, I m getting continous rental charge dues from the Axis Bank.

Moreover due to that I m loosing my cibil.

So, kindly request you to support & do the needul.




Regards,

Santoshkumar Jha.
+91 7396824671.
Imran Kh
 
Jul 7, 2013

Loan Fraud

Myself Imran Khan (9920058135) has received a call from Nidhi / Siddharth 9022259129 for personnel loan. as i m in need of fund so has given his document to the person send by nidhi. After few days they inform me that your request is reject from HDB bank coz I have already taken a loan from ICICI Bank but they can make through Axis bank so once again I have to submitted document and I did the same.
On 26th June I have received a SMS message from AXIS bank that your loan is sanctioned for Rs.3lac against the application 1289308 which I enquired by calling Siddharth on 9022259129. Siddharth replied that he is on field and will get back to me with in few days but he didn’t return to inform the status.
On 04 July, 2013 Mr. Imran has received a letter from AXIS Bank that your loan is disbursed on 25 June and your EMI will start from 05July. I was surprised that the funds not yet received how can an EMI start. Again I have given a call on 9022259129 to Siddharth and informed about the Message and letter. Siddharth has informed him that your EMI will start from Month of August Coz just now we have received a DD from AXIS and will deposit it with in day or too.
On 06 July, 2013 his first EMI was debited by bank without crediting loan amount.. please guide me to recover my fund which is deducted by bank.
User984127
 
May 27, 2013

Unreasonable Charges

I received My Axis Bank Credit card Bill for April for Rs:0.45p ( Forty Five Paise Only). I called up Axis Bank Credit card customer care, on 1st of May 2013, and enquired whether I can make a cash payment against the above bill. I was told yes I Can make cash payment. I made the cash payment of Rs:0.50paise at Axis Bank's Nariman Point Branch on 3rd of May, well before due date.

I am was very much shocked to receive a Bill of Rs:56.18 in this current month. Upon enquiring, I was told that this were the charges for making cash payment of Rs:0.45 paise against my last bill. I called and informed that why was I not informed by the customer care executive nor the executive who accepted my cash payment that , if I make cash payment there would be charges that would be levied. I Called for the call records and again it was confirmed that the customer care executive had not informed me about the any cash payment charges that would be involved if I made any cash payment.

I requested the customer credit executive to waive off the charges however he pleaded his inability to do so.

This is a clear case of fleecing the customer. For making a cash payment of 0.45 paise I am being wrongly penalized with a cash payment charges of Rs:56.18. Had I been informed by the customer care executive of Axis Bank Credit, about the charges that I would have to pay for making cash payment I would have paid the amount by cheque. Imagine that for raising a bill of Rs:0.45 paise, the Bank has printed the statement, sent it by courier involving at least a cost of Minimum Rs:50/- and wasting precious paper and contributing to damage of environment.

Why is an honest customer who makes timely payment being penalized.
User955986
 
Apr 10, 2013

wrongly charged money from my account

since from many month i had been charged consolidated charges since i was not knowing about it.how can these bank do like these.they should inform to us through call or sms, since i m not able to update my pan no.and i think because of that i m charged wrongly,

as 10 transaction is free of cost then also i had been charged 100 RS for each transaction.since from 1 yr i had lost more than 3000 thousand RS.

these bank just came to India just to make a loot of money of common man.oh god Pl help me.and the India government will see these soon.

my customer id is 843765788
User945828
 
Apr 3, 2013

consolidation charges and non transaction charges

hi,

Renuka Shetty
A/c no. 349010100022066
bhandup west

I HAVE BEEN CHARGED 3593.46 as CONSOLIDATION CHARGES AND NON TRANSACTION CHARGES....ACCORDING TO RBI GUIDELINES AND AXIS BANK SERVICE CHARGES THERE IS NO REFLECTION OF SUCH CHARGES LEVIED ....ADDING TO IT NO SATISFACTORY EXPLAINATION IS PROVIDED BY THE BANK AUTHORITY..I HAVE ALREADY EXPLAINED IN COMMENTS IN DETAIL 7 DAYS BACK REGARDING THE CHARGES .....

REGARDS
HOPING FOR JUSTICE..
RENUKA SHETTY
teri maa ka bhosda
 
Mar 2, 2013

DEBIT CARD ISSUE

45 days either on my debit card does not yet have and 112 rupees debited from my account without reason.
I've been getting calls from 4 to 5 days, but no one's going to my phone. Contact number – Nikhil 02225903690Harish 9930216921Abhishek 9167005083 These people do not take my phone calls to see .Branch Manager Minal Kolvankar are not Available. The only reason we are told .
My account number is- 913010004345211
Open Account date - 22-1-2013
Branch-Ground Floor, Vikas Paradise Building, LBS Marg, Mulund West, Mumbai, - 400080
User885078
 
Dec 17, 2012

forget my atm pin number

www.karnimaagroup.com
User524523
 
Jul 13, 2012

Refund MHADA Lottery 2012

not received refund for mhada lottery 2012 vide application no 3000204755 Rs 15050, application no 5000204655 rs 15050, application no 9000204856 rs 15050, apllication no 9000204521 rs 50050 submitted at crowford branch and application no 4000258007 rs 10050 ghatkopar branch total amount is Rs 105000/- after deductiong form chgs.
User778966
 
Jul 11, 2012

Application to change the number for online transaction(Net Secure)

I have changed a new mobile number in bank .how to change netsecure number of new mobile
User769593
 
Jun 28, 2012

forget my atm pin number

I forgot my ATM pin . how to i get it
User755847
 
Jun 8, 2012

forget my atm pin number

I Forget My Atm Pin No, How To i Get it that pin no..
User531586
 
Aug 12, 2011

Application to change the number for online transaction(Net Secure)

I have given application to change the number which was there in Net Secure Account of Axis Bank.

For the first time the person has told me that it has been changed in our System only and will not be applied for Net Secure in order to online transaction so again you have to apply for it.

At the time of submitting the bank person has told me that your number will be changed within 24 hours.I have submitted that on Friday i.e on 18th Feb 2011 but still i found the number has been not changed yet.

This is the second time i am facing this problem, i dont know why these people are taking this much of time only for changing one number.

My past mobile No. was 09779027446
My present mobile No. is 07894416731

Thanks,
Mohammed Ehsanul Haque
contact no.7894416731
A/C No. 671010100004695
Rayya Branch, Amritsar, Punjab
User531586
 
Aug 12, 2011

Application to change the number for online transaction(Net Secure)

I have given application to change the number which was there in Net Secure Account of Axis Bank.

For the first time the person has told me that it has been changed in our System only and will not be applied for Net Secure in order to online transaction so again you have to apply for it.

At the time of submitting the bank person has told me that your number will be changed within 24 hours.I have submitted that on Friday i.e on 18th Feb 2011 but still i found the number has been not changed yet.

This is the second time i am facing this problem, i dont know why these people are taking this much of time only for changing one number.

My past mobile No. was 09779027446
My present mobile No. is 07894416731

Thanks,
Mohammed Ehsanul Haque
contact no.7894416731
A/C No. 671010100004695
Rayya Branch, Amritsar, Punjab
User386834
 
Apr 9, 2011

forget my atm pin number

i forget my axis atm pin number
User386834
 
Apr 9, 2011

forget my atm pin number

i forget my axis atm pin number
User83737
 
Jul 13, 2010

Unathorised Transaction

Lot of frauds are happening at Axis Bank. Auditors are themselves involved in the Frauds. They want to loot the customer and make money. Please click on the below link if you want to see Axis Bank Ex Staff comments and stop banking with Axis

Our SBI is great... bankers to the nation.

http://www.forum4finance.com/2010/07/04/rbi-cut-bank-ceos-pay-basis-poor-performance/

http://www.moneylife.in/article/8/3717.html

http://www.taxguru.in/sebi/draft-guidelines-on-compensation-of-whole-time-directorschief-executive-officersrisk-takers-and-control-function-staff.html
User23586
 
May 14, 2010

deduction on my account

I HAVE NOT ANY AMOUNT BUT WHY SHOLUD SO THE DEDUCTION ON MY ACCOUNT ANY BANK HAVE NOT GIVEN THE ANY REPLY THEY HAVE ALL THE DATA BUT THEY HAVE NOT REPLY
worldscamdetectivecrime
 
Sep 21, 2012

subject

WORLD SCAM DETECTIVE CRIME
Hello

It is True that there are Series of Lottery and Giving Out
of Cash Reward from UK.
Unfortunately Mobile Numbers and Email Addresses of Winners
has been Hacked, and Winners are Now been Contacted Illegally.
Do not respond to the senders of these Messages, as they
are not in Position to Pay you your Winning PRIZE.
Send your Full Name, Address, Telephone Number and Winning Message
you received to the United Kingdom Investigation Bureau
on [email protected]
so as to enable them ascertain
if you really won the Lottery and give you true information
on how your winnings can be Collected.
You Will also be Informed if the Winning Message you Received is a Fraud Notification
worldscamdetectivecrime
 
Sep 21, 2012

Respond..

Hello

It is True that there are Series of Lottery and Giving Out
of Cash Reward from UK.
Unfortunately Mobile Numbers and Email Addresses of Winners
has been Hacked, and Winners are Now been Contacted Illegally.
Do not respond to the senders of these Messages, as they
are not in Position to Pay you your Winning PRIZE.
Send your Full Name, Address, Telephone Number and Winning Message
you received to the United Kingdom Investigation Bureau
on [email protected]
so as to enable them ascertain
if you really won the Lottery and give you true information
on how your winnings can be Collected.
You Will also be Informed if the Winning Message you Received is a Fraud Notification

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