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AXIS Credit Card

India

Consumer complaints and reviews about AXIS Credit Card

[email protected]
 
Jan 27, 2020

ECPP Assistance deduction

Dear Customer,

This communication is with reference to our discussion on 21/1/2019 for your membership IA8362084.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
axisbank
 
Dec 3, 2019

ECPP Assistance deduction

Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
sawina
 
Dec 2, 2019

ECPP Assistance deduction

I am using Axis bank credit card and there was an un-authorised deduction of 2199 from my card on the name of ECPP services.
When I have not opted for any service and when I have not given any authorization to any of the Axis employee how can you do this .
This clearly means that my card is not safe .
I need my money back also I need clarification from some senior person on the same

Sawina
9643231928
joby jose
 
Jul 11, 2017

anonymous call

Dear sir
I got call from +917454827169 this number today evening and they want to know my last digit of my credit card number and where is visa and any other card or not.they call me three times and asking about my card expiry date .kindly note the mobile number and do the necessary action.
[email protected]
 
Aug 6, 2014

pin generation

pin generation failed
credit card no ############ 5452
name DEBASISH NANDY
[email protected]
 
Aug 6, 2014

pin generation

axis bank credit card pin generation failed. Please provide password for pin generation
credit card no 4718 6000 0178 5452
name: DEBASISH NANDY
E MAIL: [email protected]
Prakash MN
 
Dec 7, 2012

Generation of telebanking pin TCODE is not user friendly

Generation of telebanking pin TCODE is not user friendly
Dear sir/Madam,

I had tried a lot to get register on my credit card at secure.axis and for generating telebanking pin, i get a help from customer care no. Too horrible.. After waiting for 10 mins it asked for 1 for language option, 2 for credit card then 2 for generating Tcode as it was asked by the customer care people to get access my credit card details. I was tried to generate the same for more than half an hour by dialing choice1,2,2,creditcard no, choice of pin of my own, DOB (DDMMYYYY), Then credit limit,.. but it is not properly generating the same.It is horrible, How many times should i try...??? around 2 hour has gone. Still its not resolved.
Then I dialed the customer care and explained the same to them by the choice of 1,2,5. they put the call on conference, by the time also happened the same, they are telling the same to do again...realaly i get tired..

There service is not good..not a user friendly. Please help me, to generate the same if u r really valuein gcustomer.

Thanks,
Prakash
[email protected]
kavigoutham
 
Apr 9, 2012

Generation of telebanking pin TCODE is not user friendly

Dear sir/Madam,

I used my credit card for purchase and I tried to convert the payment to EMI option, then I tried to call 02267987700 and 18001035577. After waiting for 10 mins it asked for 1 for language option, 2 for credit card then 2 for generating Tcode as it was asked by the customer care people to get access my credit card details. I was tried to generate the same for more than half an hour by dialing choice1,2,2,creditcard no, choice of pin of my own, DOB
(DDMMYYYY), Then credit limit,.. but it is not properly generating the same.It is horrible, How many times should i try. One hour has gone.
Then I dialed the customer care and explained the same to them by the choice of 1,2,5. they put the call on conference, by the time also happened the same, they simply said like i log a complaint against this and you will able to generate your pin after 2 days and note down your complaint number.
They didn't understand the urgency of my call and the valuable moments which I spent for your service. It is too hectic. HDFC people are doing great service when I compared to this, They immediately converted my payment to EMI. I was reduced my usage of axis credit card, But as an emergency I used axis card and got into this horrible state.

I urgently need any other service to convert my payment to EMI immediately, Because tomorrow is 10/04/2012, Bill generation date, Before bill get generated I suppose to convert my payment to EMI.

Can Axis do any good service in my payment conversion before the bill generation?

Please feel free to call 9364577666 or 9487788669.

Thank you.
Kavitha P.

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