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Capital First/IDFC Bank

India,
Karnataka

Consumer complaints and reviews about Capital First/IDFC Bank

Nayan1955
 
Sep 15, 2020

Mental Harrassment by Recovery Agents

I have a personal loan with Capital First/IDFC Bank since 2019. One EMI was missed this month due to a reduction in income and the same was intimated to the bank to get more time for paying EMI. In spite of an RBI standing order on EMI collection practices and a matter subjudice in the Honb'le Supreme Court of India, i was called by goons to extort the missed EMI and Capital First customer care gave no indication that this would happen. The calls originate from 9742555391(shows as Raghu K) and the person had last time harassed my family for a missed EMI in November 2019 two days after a missed EMI. This time as well, he was very abusive and threatened to harass my family for the collection process. As i am not in the city due to the current crisis, i cannot approach the local police for help.
As things stand, if this is not addressed by Capital First, i will have to initiate legal action against them. I would rather pay a good lawyer than pay such unscrupulous companies.

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