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Carnival Cinemas

India,
Kerala

Consumer complaints and reviews about Carnival Cinemas

Dhamija n
 
Sep 2, 2017

Smelly movie halls

I have watched many movies in carnival cinema, r mall, Mulund West, Mumbai. Smell is growing pathetically in their halls. Please take care of that spraying room spray is not the solution. We are paying hefty amount for such smelly cinema halls. Concerned persons please look into the matter there. I hope this won't be the case their next time.
[email protected]
 
Aug 13, 2017

Carnival cinema

It was a disrespectful moment. Although it was my mistake I purchase a ticket from book my show on13'08/2017 but by mistake I purchase it for 14/08/2017.though I was allowed to enter in the hall security person didn't ask anything but in the hall another person came with the same ticket no. I realised that I book wrong ticket date after that I talk cinema manger dhruv kushwaha he told I have to come tomorrow but I requested him to allow me bcoz I wasted my one hour or more to see the movie. I asked that his security personal allow me after verifying my ticket if they would have told me its tommarow date then my time not got wasted such a shameful moment it's carnival cinema Ranchi. Such a stupid security personnel
puri19abhinav
 
Jul 30, 2017

Disrespect staff

Hi I just went to the ticket counter to purchase movie tickets. The guy was so disrespectful and rude. You really need to teach your staff politeness and the way to treat customers. The guys name was Varun. Seriously not cceptable. Dont worry by doing so you are just destroying your customer base. We have a got lot of options and yes I am returning back again.
Red Capsicum
 
Jul 27, 2017

Stupid staff and behaviour

Staff don't know how to treat the guest n visitors.. They misbehave like they are given free movie tickets..Many time screen autometicaly off n on.. Interior are damaged and screen are out dated.. I will not suggest any one for this Cinema..
manu767
 
Jul 7, 2017

quality

It was 3d but resolution wasn't good we had so much strain on our eyes, many of us complained to the manager he said he would see to it, but he didn't, was this what we paid you for ? Had the worst 3d movie experience there!
Moriarty
 
Jun 1, 2017

Movies

Why dont u put on the important hollywood movies..and that too in English..we have waited for guardians of the galaxy for so long and u didnt put it in english...and now its happening ALL OVER AGAIN..!! Please put on wonder women..and in english..pirates of catribean shows r empty..so remove it and put wonder women in english
I m from jodhpur
Aakashawase
 
May 28, 2017

AC not working

AC is not working and Poor quality 3D glasses
Kanaga_7489
 
May 4, 2017

NO CUSTOMER SERVICE

IN OUR SIVAKASI TOWN, GANESH & BALA GANESH THEATRES ARE THERE. WHILE WE GOING FOR BAAHUBALI-2 EVENING SHOW, WE HAD NOTICE LOT OF IRRITATING ISUUES.
1. THEY SWITCHED OFF A.C IN SECOND HALF.
2. NO PROPER ARRANGEMENTS MADE FOR LADIES.THEY GAVE TICKETS IRRELEVANT. SO DISGUSTING.
3. IN OUR BACK SEAT, GUYS ARE DRINKING ALHOCOL IN THE SECOND HALF OF THE FILM.
4. ON THE INTERVAL, THEY SOLD A BOWL OF CHANNA MASAL FOR RS.60/-. BUT THE FOOD IS DECAYED. A SMELL CAME FROM CHANNA MASALA, DENOTES ITS SPOILED.

PLEASE DO THE NEEDFUL, AND MAKE CUSTOMERS FEEL GOOD. IF IT HAPPENS IN CONTINUOUS PEOPLE WON'T COME TO CINEMA THEATRES.
kalpenbp
 
May 1, 2017

PATAN THEATRE CITY POINT FACING PROBLEM

Dear sir,

In my city where you given your agency to CITY POINT, PATAN . We hich please come here and check one time you have not amazing that there is not working any air conditioner they are working with cooler but in that starting we face cooling than after it give too much hot,
And in coridor there is no any cooling place and in that area people face lots of suffocation so please check it out and do something for people othe rise people not gone there for watching movie and yes there is one another cinemas also available so your all people will go there .
hcsingh
 
May 1, 2017

movie card renewal

I bought a movie card no 0498898120 after expiry same, i want to renew it but i m fail to do it, because there is no option to renew it on your website. if i want to buy new one they are asking a new email and mobile no. pl suggest how can i renew my card or get the new one on same email nd mobile no. harish
SEEMA KALE
 
Apr 22, 2017

MOVIE CARD NOT WORKING

DON'T EVER BUY CARNIVAL CINEMA MOVIE CARD THEY ARE SCAMSTER THEY TOOK MY MONEY AND MY CARD ISN'T WORKING IN ANY OF THE CINEMAS HALL ...FOR EG:- HUMA MALL CARNIVAL CINEMAS KANJURMARG .....

SEEMA K
MOVIE CARD :-0198904411
natsukih
 
Mar 16, 2017

Sooo many annoying ads

God so sick of the amount of ads these idiots are showing us movie was scheduled at 4:15 but it started at 4:45 because they showed us so many ads not trailers So Many ads in the interval around 20 minutes The food is sooo expensive 100 rs for a tea come on guys be serious The brightness and quality of the movie is disgusting too Git Gud!
J99
 
Feb 25, 2017

Screening Problem

I went for Resident Evil: The final chapter in Carnival Cinemas, Malhar Mega Mall, Indore (Indore) earlier this February. The brightness of the projection was so low that the viewers in the theatre had an experience like watching a pirated movie. These kind of problems are not expected from multiscreen cinema like itself. Plus the Air conditioners did not work throughout the movie. Even after intimating the Usher for several time no action was taken. Carnival cinemas in my experience is the worst theatre to go in. Better to choose Inox, pvr or even any single screen theatre but not carnival cinemas Indore.
Harsh tulsyan
 
Jan 8, 2017

Irrespective and interfaring in on screen

what d wck .haven't watch this in any other screen
way n manner of tlking was not proper
Should be corrected
ankur.gupta
 
Jan 2, 2017

entertainment Waive off

I have seen movie in Sunday(01/01/2017) 7:30 show with my family 4 members. Carnival have taken the money with entertainment tax while as per the UP govt. Dangal movie is tax free.So why this charge has been taken from me. I was asking for that so they was saying only one screen tax free other screen with entertainment tax. please company return back money.
Santoshbane29
 
Dec 25, 2016

complaint - Not provided the bill for snacks

Hi team,

I am writing this just because I think there are some things which I found very unusual. I am a regular customer of your movie theater. Yesterday on 24th December 2016 have visited to your theater namer Moviestar at ram mandir road, Goregaon West to watch movie 'Dangal' at 6.:00pm.

During interval I ordered some snacks worth RS. 800. I got my order but the boy who gave me the snacks didn't give me the bill/invoice. So I request him to provide me the bill but he refused. Same thing was happened previously so I met manager over there. I note the name of the person who didn't give me the bill and his name is Ramanand. When I met manager (Firoz) and told him the whole scene then he was like, yes I will look into it but he again did not give me the bill.

So I think manger (Firoz) is also involved in whole corruption of not providing the bill. I kindly request you please look into the matter and action immediately.
shahajishinde
 
Dec 8, 2016

solapur Carnival Cinema Cheat Issue

Dear, Sir
In Solapur Ther Is Gonig Issue In Cinema
1. HK Presenty Month Of Aug:- Maneger HK,Sup Also Accountant
If Any HK Is Absent Ther Are Doing Persent In Muster And Takening Salary
2. Left Materal He Sold out In Mixmun Price And Show Low Price And He Not Given Orinenal Bill He Given Duplicat Bill
And He Given Presser To Securty Sup Shahaji Shinde To Do Sing
We Aer Attacing Copy Of Attendce And Non Returnable
We Also Infrom Securty Incharge Sanjay Moteakar He not Giving Reply /Action
He Doing Sweet Cron Cup Recycle In Cinemas
Sweet Coren Gueys IS Not Doing Enter


If any one read this msg so pls send me actual email id or contact no . of carniva cinmas Chairrman Mr. Shreekant Bashi.


[email protected]
9765662919
Ashok Kuma
 
Sep 22, 2016

Much ticket price adding with food coupon

Dear sir I am regular customer of carnival cinema in Kurukshetra ,I have seen the all pictures regularly.but last time 16sept. I want to seen the movie named raaz reboot but when I m asking for morning show ticket then she tell me its 240,its with combo.she can't give the ticket without combo she tell me very rudely if you want to ticket for morning show you must purchase combo. Otherwise you see another show of the movie.she behaving like force fully to buying food combo.her named was Harpreet.every customer was shocked with her behaviour
sridharjakkula
 
Sep 3, 2016

food sold in theaters

The quality of the drinks sold in Ramlaxman theatre in warangal is so poor aloo tikka not properly fried take necessary action happened twice
Akash sinha 0
 
Aug 1, 2016

taking to much money for corner seat aand telling that it is special seat

Everytime when i go to the theater they told if you take the corner seats then you have to pay more 200rs for popcorn and pepsi..and also beacause that seats are very special ....but in another theaters as well as in pvr there are not such type of demands are by the theaters.....In durgapur carnival you will not get success remember it dur to this types of behavior with customers
vikaskkr
 
Jul 11, 2016

nobody picks phone

i have been trying to call landline as well as mobile no of carnival kurukahetra for three days but nobody is picking the phone....it happens with every big release like sultaan this week...in between when there are no big movies they always pick phone.......pathetic service ,unprofessional behavoiur .....eagrly waiting for new mall opening here ...your all customes will shift in new multiplex i can guarantee you in written.....rest you think
Polad
 
Jul 10, 2016

Metro Cinema has lost its class after taken over by Carnival

Metro Cinema Mumbai which has always known to be classy. And we'll maintained has lost its sheen thanks to the. Complete mismanagement by carnival. Washrooms. Are as dirty as public toilets. Executives at the booking counter are unaware of offers, knowledge and highly incompetent. Even during peak rush hours only 2 booking windows are open whilst the rest remain unmanned. During a movie like Sultan in the 3rd day during the interval the canteen hasn't kept popcorn, sweetcorn or any snacks ready. Yes they do have ice cold stale samosas. Sweet corn was tasteless.
Dear Carnival management, you may have the money but not the class to keep Metro at its glorious days.
Ashuthatlives2001
 
Jul 9, 2016

Faulty soda machines and cold food served inspite of paying a huge amount for the snacks

This is about carnival cinemas borivali, i had been der for the movie yesterday 09/07/2016.. I have never been disappointed with their service.. Bt the quality has moved down in twrm of food court.. They serve watery coke and sprite and pepsi all without soda.. I changed it thrice.. Bt in vain.. U cant even drink that.. Their soda maker is faulty and is not working.. Even soda machines deliver a good soda at 10 rs. Here we pay 70 to 100 rs for a coke/ pepsi and this is wat we get.. The samosa served with it wer cold as ice.. How is one suppose to eat after paying such a huge amount.. After paying such a huge amout for tickets, thisis wat we get.. I will complain in the consumer forum nxt time again if i go throug the same experience
prateekhsvm
 
Jun 24, 2016

rude behaviour of ur employee abhinav batham at rave moti

Abhinav batham a rude employee present in carnival cinema counter didnt give the tickets in spite of giving the money.he refused to develop a ticket because he has not change.this is not a railway station where we search for our change.
Balakrishnan12345678910
 
Jun 16, 2016

ticket rate is so much high

The rate of ticket is so much high.I went to carnivel cinima .almost 35 people were coming .but one ticket price is 150 Rs minimum. No crowd and no rush ..max 40 people watch the show.and I bought the popcorn .it was old.I shoughted to the worker. And he replace new popcorn.I hate carnivel cinimas.it's like a waste of money spending.eat able things also high rate.no one think about it.if M.R.P is 20rs and they sell it 30 rs.

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