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Cello Flask Armour 1.6 litres

India,
Maharashtra

Consumer complaints and reviews about Cello Flask Armour 1.6 litres

Gururaj Vasudeva
 
Feb 14, 2019

Faulty piece of flask given to us by Mahavir Home Store , Santacruz West , Mumbai

Respected Sir / Madam

We had purchased Cello Flask Armour 1.6 litre from Mahavir The Home store, Matcheswala compound , station Road, santacruz (west), contact no of store: 022-26494390 / 022-26000404.
Bill no : 60567, dated : 14-01-2019 at 5:38 pm.
Just with in 15 days of purchase and using it 1 or 2 time max ... The lid had problem closing , so we took it back to Mahavir store for getting it rectified ... To our surprise the store manager instead of helping us started blaming us that we have broken the internal part of flask etc etc... We did tell him while buying flask no one break open check what's happened inside ... We just trust the shop and make purchases assuming it's an reputed shop they won't cheat ... After long argument he agreed to replace after talking to cello company and told us to come after 1 week ... We had to call up the store guy after 1 week to enquire the status of the jar ..we were asked to come and collect the jar ... As we went to our surprise the Mahavir store manager wanting forcing us to take a old jar with cello package etc ... When we argued he was giving lame excuses that it's only piece available etc... We didn't accept the jar and asked him to give us new jar in brand new condition with company package and warranty in it ...the store guy again started giving us excuses this is last piece we have at store and will take time to get new one arranged .... This extent of lie when we go to buy a product the shop keeper will show variety of products ample fresh pieces of product will be available that time but after purchase when we go tor replacement because of the faulty piece handed to over to us these rougues treat us like beggers ... Shame on these kind of stores who Cheat people instead of giving customer service though they are customer service industry... Today again we called the same guy on phone was making fun of us saying will get your product in 1 month.... I will not let go it easily will make complaint to consumer forum and on all social avenues will make people aware that they stay away from Mahavir Store Santacruz West ...

Hoping company cello will help us in finding a solution to our problem by replacing the product and action against Mahavir store employee is initiated by competent authorities or the shop itself

Regards

Gururaj Vasudeva

[email protected]

Faulty piece of flask given to us by Mahavir Home Store , Santacruz West , Mumbai

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