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Complaint Against OYO ROOMS CHEATING

India

Consumer complaints and reviews about Complaint Against OYO ROOMS CHEATING

Rushikesh Patel
 
Jun 19, 2017

Room not comfortable

OYO have worst services and cheated
Very Poor Experience with OYO
We were 20 family members booked with OYO hotel in Mumbai, booking ID IEXZ8309 hotel planet plaza 17th to 18th June. We book 7 rooms with single bed and extra bed . As per picture it was shown in OYO website was very nice Bed rooms, but in actual it was very Small confined room , room had very narrow space and somehow extra bed was adjusted.

Have Reported to OYO customer assistance by multiple times to change the room or cancel the booked , but they ignored and forced me to stay with the condition.

My experience was really pathetic.

Regards,
Rushikesh Patel
sg4618
 
Jun 19, 2017

Pathetic Services and Charges

Pathetic Services with OYO

We have booked with OYO hotel in Nagpur Sitabuldi, Booking ID IUAZ6405, 19th June. We book 1 room with double bed . As per picture it was shown in OYO website was a very nice Double bedroom, but in actuality, it was very Small confined room, room had very narrow space and somehow two single beds was adjusted.

Add on to this they have charged more than 24hrs room for just 6hrs early check In as we have done a big crime.

Have Reported to OYO customer assistance by multiple times to reimburse something but they are not at all ready to listen and they ignored and forced me to stay with the condition.

My experience was really pathetic and will never ever stay again with OYO.

Thanks
Sumit Gupta
Wzc3tb
 
Jun 16, 2017

OYO have worst services and cheated

Very Poor Experience with OYO
We 02 family members booked with OYO hotel in Mumbai, Colaba Booking ID DLRI3189, 15th to 17th June. We book 1 room with double bed . As per picture it was shown in OYO website was very nice Double bed room, but in actual it was very Small confined room , room had very narrow space and somehow double bed was adjusted.

Have Reported to OYO customer assistance by multiple times to change the room or cancel the booked , but they ignored and forced me to stay with the condition.

My experience was really pathetic.

Regards,
Shailendra
OYO Rooms
 
May 31, 2017

Re: Drinking water and photo mismatchrd

Dear Bhuvam,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
OYO Rooms
 
May 31, 2017

Re: Drinking water and photo mismatchrd

Dear Bhuvam,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Kindly share your booking ID or contact number. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Bhuvam
 
May 27, 2017

Drinking water and photo mismatchrd

We are just checked in your property flagship 470....and surprised it is exactly opposite what u have shown in the picture...
They do not have regular drinking water, they say it's hot, if u want cold buy mineral water....

In this way u are binding customer to buy paid water.

They do not have double bed, two single beds have joined together and single quilt , what if someone wants double bed quilt..

Photo a home on the website is not even matching 1 percent with the actual room.
Bhuvam
 
May 27, 2017

Drinking water and photo mismatchrd

Room no. 307, We are just checked in your property flagship 470....and surprised it is exactly opposite what u have shown in the picture...
They do not have regular drinking water, they say it's hot, if u want cold buy mineral water....

In this way u are binding customer to buy paid water.

They do not have double bed, two single beds have joined together and single quilt , what if someone wants double bed quilt..

Photo a home on the website is not even matching 1 percent with the actual room.
OYO Rooms
 
May 24, 2017

Re: Cheting

Dear Jitnandana,
We believe our team contacted you and was able to help. Do let us know for any other assistance. We'll be glad to assist.
OYO Rooms
 
May 24, 2017

Re: Cheting

Dear Jitnandana,
We are trying to get in touch with you but the attempt was unsuccessful. Please share an alternate number or feasible time so that we can arrange a call for you.
OYO Rooms
 
May 24, 2017

Re: Cheting

Dear Jitnandana,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Jitnandana
 
May 23, 2017

Cheting

We 15 family members stayed Oyo hotel in Goa. We book 6 rooms. But in 2 rooms ac and TV not working. So I Complaint to manager. He suggested that she has no solution.rahena ho to raho varna checkout kardo. I have already paid 4day s payment. To me kya Kari ab. Badi problem me fas gaya. Oyo Vale cheater he. My Mobile number 7990010870 plz call me
Jugal7390
 
Apr 8, 2017

Worse room was provided in Goa

I have booked a room in Goa and prepaid my 4 days stay there. I have selected a very comfortable room through checking its pictures and type of services provided by that property ... But in actual the experience was quite opposite ... Basic things were missing ..
1) AC was not effective ... Getting switched off automatically several times in day and night then I was informing it to hotel reception during night as well while getting disturbed ..
They were taking at least 5- to 10 minutes to get it corrected after every complaint.
2) I have selected this property where it was clearly mentioned that power backup is there .. But I faced severe and repeated electricity cuts during day and upon checking hotel staff informed that power backup is not there ..and I spent horrible time there in dark and humid room where fan was not also not working.
3) mosquitoes were there in room and hotel staff has provided me all out device but for my surprise no extra socket was there where you can connect it .. Extra socket was there in bathroom so I was keeping bathroom gate open during nights as a open bathroom door smell of bathroom cum toilet was getting filled in room.
4) bathroom was not having proper air exhaust ... It was closed and smells were coming in room.
5) sofa placed in room was not cushioned properly ... It was like you are directly sitting on hard rock. .. Just a wooden bench covered with a thin layer of plain cloth.
6) above all worse experience was while communicating with Oyo help desk ... As nothing was done .. But I will appreciate that their associates are quite trained enough to say only sorry


I told him to forward it to some senior authority as i had paid the bills in advance so requested to change property while deduction a day usage of provided room.
But nothing was done .. And for my surprise I received messages that "their support team was trying to teach me but couldn't as my mobile was switched off" but in actual my mobile was on all the times in proper connecting position with full signals ...

Worse experience and it was an open cheating ...
OYO Rooms
 
Apr 1, 2017

Re: Room varnished same day and in pathetic condition and not usable

Dear Nagesh kumar SIKARWAR,

Our apologies for the inconvenience caused to you. For the same our team will get in touch with you during business hours and will help you accordingly.

Thanks
Team OYO
OYO Rooms
 
Apr 1, 2017

Re: Very Very Bad services

Dear seemavgro2

Our heartfelt apologies for the inconvenience caused to you, We request you to kindly inbox us your booking ID/contact details so that we can help you accordingly.

Regards,
Team OYO
Nagesh kumar SIKARWAR
 
Mar 30, 2017

Room varnished same day and in pathetic condition and not usable

sir I have booked 2rooms through oyo for 21 Mar 17 in Shillong. payment was prepaid through online, but when I reached the hotel it was not in a usable condition,I have booked one for twin occupancy and one for triple occupancy however hotel doesn't had the space for extra bedding and moreover the rooms were painted same day and the smell of paint and varnish was so strong that you can not stay in side. Spoken to customer care executive no of time but no result. I had to book another hotel immediately as I was traveling with my family and small kids.I think my money has gone into vein. still trying to get my money back. worst experience with OYO. Nobody( customer care executive) care when you are standing on Street with small kids,you have to waste money to hire other hotels however you have already booked and paid for it
Nagesh kumar SIKARWAR
 
Mar 30, 2017

Room varnished same day and in pathetic condition and not usable

sir I Nagesh kumar,have booked 2rooms through oyo for 21 Mar 17 in Shillong mobile NO 9613864323 . payment was prepaid through online, but when I reached the hotel it was not in a usable condition,I have booked one for twin occupancy and one for triple occupancy however hotel doesn't had the space for extra bedding and moreover the rooms were painted same day and the smell of paint and varnish was so strong that you can not stay in side. Spoken to customer care executive no of time but no result. I had to book another hotel immediately as I was traveling with my family and small kids.I think my money has gone into vein. still trying to get my money back. worst experience with OYO. Nobody( customer care executive) care when you are standing on Street with small kids,you have to waste money to hire other hotels however you have already booked and paid for it
seemavgro2
 
Mar 30, 2017

Very Very Bad services

Hotel cheated with the customers. They are asking for breakfast include and give only tea in the breakfast
They had charged extra for the cleaning the room. Very very bad service and made by the hotel.. I will never suggest to
any body to book room by OYO.
OYO Rooms
 
Mar 13, 2017

Re: cheated me

Dear sksingh123456

Our heartfelt apologies for the inconvenience caused to you, We request you to kindly inbox us your booking ID/contact details so that we can help you accordingly.

Regards,
Team OYO
Vil
 
Mar 4, 2017

Poor Service

At Oyo at Parag inn, ashiyana ...the owner kept on switching off the AC in the name of power cut plus water wasn't available in the washroom in the morning.this type of service is totally unacceptable in the name of OYO rooms while they assure you of many more facilities apart from these basic ones.
The owner also kept on changing the settings to 'sold out' as the rates for same rooms(again not furnished as shown in the pictures) were higher through Goibibo ...Before I booked the room.
sksingh123456
 
Mar 1, 2017

cheated

Please dont book any hotel with OYO,
hotels are not listening
got cheated be careful before booking OYO
sksingh123456
 
Mar 1, 2017

cheated me

Very Bad behavior on reception oh my GOD, please dont book hotel IWE they cheated me i am so sorry.
OYO Rooms
 
Feb 21, 2017

Re: Money Not Refunded [Lots of fake commitments by Oyo Customer care)

Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
PVikash
 
Feb 20, 2017

Money Not Refunded [Lots of fake commitments by Oyo Customer care)

I have booked a room for my family by looking at the picture in oyo app. Room was totally different than the given picture. Unfortunately I paid advance amount at the time of booking. But we didn't stay at that room and immedialy complained about room and booked a diffrent room by make my trip.

After complaining I called around 25 times to customer care in a month and repeated the same story again and again but every time I got following responses:
1. For refund their is a diffrent team, they will contact you in 15 mins. [I didn't recived any call]
2. We are checking your data and puting your call on hold. [My call was on hold for ~20 minutes]
3. We are transferring your call to senior manager. [I kept waiting for ~20 minutes but no luck]
4. Luckily I got a chanceto speak with manager, he promised me that he will give me a solution asap. [No solution so far, it's being 40 days now]
5. Many times I heard that refund is in progress, it will be refund in next 2 days. [Not refunded so far]
6. One guy told me that he is going to send me an email, so that I can send him my acount number and other detail for transfer. [No email recieved]
7. Another guy told me that they don't have rights to send an email to customer.
8. From fist day of complain they are saying refund is in progress. [It's 40 days now, shame on you OYO managers]

I am still waiting for my refund but no hearing at all. Lots of fake commitments from OYO. Now I decided not to use OYO service and not recommend anyone.

For refrence my case id is 1191220, booking id was JGZO9140. As they promised the total amount of 4770/- supposed to refund but all FAKE. Even I was a regular customer, keep travelling and stay by using OYO service everytime.

Very high level of frustation with OYO.
OYO Rooms
 
Feb 18, 2017

Re: Money not refunded

Dear Prateek,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Request you to please share the booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO
PRATEEK PA
 
Feb 14, 2017

Money not refunded

I have booked a package for Kerala tour in the month of December 2016. Later during the trip, one destination was cancelled as some chaos was going on there. During that time I informed my travel advisor of OYO rooms about it and he confirmed that this amount will be refunded back to me. This particular destination costed me around Rs. 5000 as it was confirmed by Travel advisor of OYO rooms. After several time of follow up apart from verbal confirmation I have not received back my amount.
This is a real shame on the part of reputed brand like OYO rooms.
One advice to all those who are reading my blog. Please book your trip through any famous and local travel agent as at least you will have a point of contact. In addition, never give total cost of the trip before your trip starts.

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