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CPP/ card protection plan


Consumer complaints and reviews about CPP/ card protection plan

[email protected]
Mar 23, 2022

Resolution for my closed claim 02/03/2022

Dear Customer,

This communication is with reference to our discussion on 23/03/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers - 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

CPP Team
P S Jayaraj
Mar 7, 2022

Resolution for my closed claim 02/03/2022

Iam P S JayaraJ with membership ID IA9615238. Two months before a fradulent transaction was done on one my credit card which was enrolled in CPP plan. I had sent claim form allong with all the evidence related to fradulent transaction. Today i had customer care and asked about the same. The person said that claim is closed on 02/03/2022 due to mismatch in the cancelled cheque (name is Jayaraj P S) and name in membership details is Jayaraj (without my initial).
Since the name details are collected from the bank during enrollment of the CPP plan. The name is not entered with initials.
There is support from backend team and no body has contacted me from 2nd March.
This is really ridiculous from your side. I want resolution for the same.

Resolution for my closed claim 02/03/2022

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