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DAIKIN AIR CONDITIONING INDIA PVT LTD

India,
Rajasthan

Consumer complaints and reviews about DAIKIN AIR CONDITIONING INDIA PVT LTD

keshav kakar
 
Sep 10, 2014

problem with invertor a.c

i have purchased 2 A.c of Daikin Invetor Series Model no FTKD50FVN with serial no.E134794 and E134788. Since day one, One is not working at all and other was made to functional by replacing the parts from the other A C the one which is operational is also have a problem that MCB gets tripped and After 2-3 trippings then the AC functions properly. The other AC had a problem of PCB card short after 4-5 days the service center got the PCB board and know they are saying some supply is short. Since day one I am tell them to replace my piece as I have bought a new product and if there is some fault they should replace the piece .till date one AC is lying dead and there is no response from the sales or service team. Its only me who has spent the money has to call them 3 a day to remind and ask what is the progress. The only answer i am getting is will get back to you in some time . Its almost more then a week they have got any time to call and let me know where do i stand.
I never expected such an experiance from such a reputed company like DAIKIN.
Regards
Keshav Kakar
9888216543
NSOOD37
 
Aug 26, 2014

Faulty product Installed

I have bought 1.5 ton inverter AC on 26th July. As the house was under construction it was not used for 15 days after which it would found that the AC motor is faulty. The service team has confirmed that the part is out of stock and not sure when it will be available. Over that they have taken the faulty part with them. It is possible they might just repaire the same and get it installed. The customer experience is phethatic.

The call center is useless and of no use. Daiken has no employee which can be contacted. I regret my decision of buying a Daiken AC. If someone is monitoring this please contact me on 9811883690,
pradeep kr
 
Aug 12, 2014

NO COOLING / NO RESPONSE TO SERVICE REQUEST

Not at all happy with Daikin AC regret the decision which we have taken to purchase It

Let Me brief you my brief history with Daikin

1. On Day One it was found that some rotor issue which was replaced
2. Later on a complete Indoor Unit was replaced by dealer from where it was purchase
3. PCB damaged replaced
4. PCB damaged replaced
5. PCB damaged replaced
6. PCB damaged replaced
7. Compressor damaged and replaced
8. Now again the same problem PCB motor damaged it need to be replaced

I do not know what should I do now

Your service person says we are in no position to replaced as your warranty has expired 2 months back

Ideally the way I have been serviced in last year my AC should taken by company in for cash

So that I can go elsewhere for new one

Waiting for ur quickest response

My earlier reference Complaints No.
DL2131000027
DL2131004054
DL2140611264

Regards
Pradeep
0124-4066191,4064778
tabrez01
 
Aug 1, 2014

DAIKIN 1.0 Ton. Worst product & Customer experience

PLEASE THINK AGAIN BEFORE BUYING THIS PRODUCT. PLEASE DO YOUR RESEARCH. THERE ARE A LOT OF COMPLAINTS WITH THIS PRODUCT. GO FOR ANY OTHER BRAND EXCEPT DAIKIN.

I bought this product even though it is costlier than other brands thinking that it will be better. But it turned out that the costliest is not always the best. Immediately after the warranty got expired, the indoor unit's PCB has failed. It looks like there are a lot of PCB failure complaints with the Daikin 1.0 ton inverter AC. It is a pity that I just finished paying up the last EMI and then this problem started. When I called the service, they gave a quote of Rs. 8,000/- to fix this AC. Hence I tried calling the Head Office in Chennai and tried to make a request with the service manager Mr. Sathyanarayanan who in turn said he will speak to the manager at the authorized service. The service center manager simply said that Mr. Sathyanarayanan spoke and said that we cannot do anything about this. When I spoke to Mr. Sathyanarayanan again, he said the same thing. When I asked why could you not tell me directly instead of keeping me waiting. His response is unbelievable. He said to me directly and rudely,"that was just a formality since you called as a customer. You yourself know we cannot do anything".

So you literally have to buy this product for Rs. 36,000/- and then keep spending around Rs. 10,000/- every year for maintenance. PLEASE THINK AGAIN BEFORE BUYING THIS PRODUCT. PLEASE DO YOUR RESEARCH. THERE ARE A LOT OF COMPLAINTS WITH THIS PRODUCT. GO FOR ANY OTHER BRAND EXCEPT DAIKIN.

Email me if you have any questions at [email protected] I can guide you on better products.
DLOCHAM
 
Jul 21, 2014

Daikin 1.5 ton AC compressor doesnot switch ON

DAIKIN AC COMPRESSOR DOESNOT SWITCH ON, HENCE NO COOLING.
The 1.5 ton Daikin AC compressor majority of the times doesnot switch ON even after running it for a long time. At times it switches ON. I would like the issue to be addressed. For all other Daiking ACs installed the compressor switches on within 2 minutes.

Colonel DS Locham
[email protected]
kirtida silk mills
 
Jul 17, 2014

services not properly by service center

Our Company KIRTIDA SILK MILLS belong to surat (Gujarat) Area of Sachin G.I.D.C. Our Complaint with your service agency COOLINE AGENCEY PVT LTD.They are not recived our Service Complaint at that Time & never Reached to our Complaint date. they never give us a proper answer. so we are request to your company pleas check that Your agency services & Work.so prefer this our massage & take this matter seriously.
ankit bengani
 
Jun 21, 2014

constant water leakage from indoor unit

dear sir i have parchase split a/c from avi aircon from jaipur model no. re50nrv16 serial no outdoor 0019150 indoor s no 0041880 on 13-5-13. after 10 days from date of purchase water started leaking from indoor. more than 5 times ur engineer came but cant satisfied us,because they dont have any answer, they keep on prolonging the problem.i dad installed the a/c in my office cabin so whenever they came my whole set up got desturbed.this continued upto sept 13 after that we dont require a/c in jaipur.This year same thing continued.
After getting fraustrated i called up the head of service incharge in rajasthan mr.nirmal m no 9928015149 who told me that i have mailed ur complaint and my indoor will be replaced with in 5 days ,more than 1 month have passed ,he also not receiving my call.
sir we are using a/c of varios company i.e voltas, general ,samsung. on ur company godwill we trusted and purchased ur a/c.
and he are facing severe problem.
I JUST ASK ONE QUESTION UR COMPANY SPEND SO MUCH MONEY ON ADVERTISMENT THAN WHY NOT IN QUALITY AND CUSTOMER SATISFACTION
ur complain noJAI 140515335 WHICH WAS LOGGED ON 20-5-14 HAS BEEN UNATTENTED TILL NOW.
THANKS
WAITING FOR UR RESPONSE SOOOON AS POSSIBLE
jaswinder007
 
Jun 17, 2014

delay in installation and not done

I had purchased 1.8 tonne ac from kapila electronics janakpuri new delhi on 16.06.2014. At 12.30 hrs on 17.06.14 one Ajay negi from Dabri service centre of daikin told me over phone that he will reach my residence within 15 minutes but after repeated calls he reaches at 4 pm and then suddenly light-power went off. Then they told that they would come next day and install. I ccould not understand reason behind delay as it spoiled my whole day and again I will have to take leave and wait for service engineer whole next day. Daikin India should understan the value of others time. If this is the response in the begining what about servises in future, one can imagine. When contacted Kapila electronics, one lady called me to ascertain reasons and revert back but never contacted me. So please be careful from Daikin and Kapila electronics, their response is very poor. Jaswinder Singh, mob.09818389903
[email protected]
 
Jun 13, 2014

cooling is not properly

I have purchased one tonne ac in MAY14 from CHEATAN SALES Jalandhar (Punjab) what it is not properly cooling and tripping up after every 20 minutes. I have complained to the dealer several time as well as the services provided but all in vain no body entertain my complaint.Please do the need full at your ends.
Thanks.
With Regards.
Ashok Sharma Mob:-9356230004
28/1 Baba deep singh nagar
pathankot bye pass road
Jalandhar(Punjab).
gmadhunair
 
Jun 12, 2014

NO RESPONSE TO SERVICE REQUEST

I PURCHASED A DAIKIN 2 T AC IN APRIL 2013. NOT GETTING COOL AND I HAVE MADE SEVERAL ATTEMPTS TO FILE A COMPLAINT. ABSOLUTELY NO RESPONSE FROM YOUR CHENNAI TEAM.

I FILED A REQUEST LAST WEEK ON 6TH JUNE AND MY REF NO.MAA140605814. TO MY SURPRISE, NOT A SINGLE CALL FROM ANY OF YOUR SERVICE PERSON TILL DATE. WHAT SHOULD I DO....?

THIS IS RIDICULOUS. PLS LEARN FROM YOUR COMPETITORS..SAMSUNG, OR LG.
Anshul Modi
 
Jun 10, 2014

Installation Not Done

We have purchase AIR_CONDITIONER SPLIT 8.5TR DUCTABLE AC from M/s. Madqan Lal And Sons, Kota against Bill No. 6100 Dt. 31.01.2014, We are sorry to inform you that till date it was not installed. We are doing follo up with M/s. Madan Lal and Sons for doing the same but till date they have not taken any action for the same. We have also contacted your local servise center (Mr. Alim) for doing the same but till date they have not taken any action.

From

Regards,

Chemical Business Commercial.
SHRIRAM VINYL & CHEMICALS INDUSTRIES
(A Division of DCM Shriram Ltd.)
Shriram Nagar, Kota - 324004 (Rajasthan)
Tel. 91-0744-2480991-98, Ext. 2570, Fax: 0744-2481131(D)
Direct Line: 0744 - 2430213
[email protected]
 
Jun 4, 2014

Complaint against dealer!

Complaint against dealer!
This email to inform you that my complaint was not entertained by the dealer Narayan who is an owner of Integrated Air ā€“ conditioning services
We have purchase ODU 24 HP VRV system 2 No Model No ā€“ (RXYQ12PRY6) and Indoor 36 unit on 19.03.2012 for official issue . All of them has been installed at Andheri east office
I am facing the system break out and Cooling issue since past week i.e. 31.05.2014
One of my Staff name Mr. Rahul has complaint him several time about the issue. But it is begin neglected by the company every time
Narayan is very irresponsible daikin dealer and I am not happy with the services he has provided me. From the day one I bought this ac from Narayan I am facing this cooling issue thousand times I have complaint. And my issue has not been taken seriously and still I am facing the same problem.
This dealer Naryan is spoiling daikin impression in the market. I am not satisfied by his services. He takes complaint request very lightly and never respond on the complaint assigned to him by customer .

I am so much frustrated and wasted my time on all this.

If my ac issue is not resolved. I will escalate this behavior of daikin to another level.
I will really appreciate your help. Thank you

Haresh Sanghavi
VEENA DEVELOPERS
MUMBAI
R D VAGHELA
 
Jun 4, 2014

NO COOLING AND humming noise

SIR,
I HAVE PURCHASED 1.5 TONE AC BEFORE FOUR MONTH I HAVE MADE COMPLAIN ON 27/05/2014 VIDE REF NO 140520086 FOR COLING AND HUMMING NOISE PROBLEM STILL TODAY NOBODY FROM COMPANY PERSON CONTACT ME EVEN THEY DONT CARE MY COMPLAIN. PLEASE RECTIFY MY COMPLAIN DETAILS AS BELOW

I HAVE PURCHSED AC FROM AMARDEEP RADIO BAHERAMPURA, JAMALPUR NAROL ROAD AHMEDABAD
MODEL NO FTE 50NRV16
SR.NO. 0076642
12KG
3P316121-7B

In my entire life I have not come across a company with so very pathetic services & poor quality of their product.

R D VAGHELA
9428106677
[email protected]

PLEASE IMMEDIATELY SOLVE THIS PROBLEM.
100khz
 
Jun 4, 2014

outdoor unit throttles the entire room

I am also a victim of bad daikin service. needless to say, this is my last daikin purchase. My 1 ton 3 start daikin ac - outdoor unit vibrates like hell. I also have another 1 ton daikin ac in other room and its outdoor unit does not vibrate that much. This particular piece given to me has so much humming noise coming from outdoor unit and even my next door neighbors can tell if the compressor is on or not.

I am now thinking to go to consumer court and pursue the case there.

I must say, even if they claim that their products are the best, i must say their marketing and post sale service given to customer is one of the worst. I also want to press charges against daikin for wasting my valuable time in these phone calls and complaints and the frustration i have gone through. I am even ready now to throw this new ac and buy some other brand just to get rid of this time wasting problem.
sukhi2000
 
Jun 4, 2014

regarding noise and cooling low of my new AC ONLY AFTER 8 DAYS OF PURCHASE

i Have Purchased AC before 7 days only and i am getting noise and having low cooling performance pls resolve my complaint and still there is noise in my ac.i have done complaint yesterday also pls rectify by specialist.

my address is Ghosum techno solutions sco2 near hdfc bank bhadson chungi patiala my mno:8054142002
Pragya Kasat Ladha
 
May 28, 2014

daikin ac

this is the worst ac company. last year in april i bought a 1.5 ton ac and till date i have been suffering from some problem or the other. the company doesnot even entertain complaints and my whole warranty period has gone in making complains. and still the problem has not been fixed. i would recommend everyone to buy ac of any company except daikin..


pragya
voda11
 
May 27, 2014

installation not done

I have purchased 1 tone Daikin Split AC having invoice number C-02168//14-15, DATED 25.5/2014,, FROM KBM - ELECTRONICS LAXMI NAGAR DELHI---92, NO BODY HAS CONTACTED UP TILL NOW .... PLEASE CONTACT FOR INSTALLATION IMMEDIATELY BEFORE COMING AT MY RESIDENCE PLEASE CONTACT ME ON MY MOBILE------9868168288..



REGARDS

R.K. SETHI
9868168288
EMAIL -ID ----- [email protected]
prasannavec86
 
May 27, 2014

Daikin AC worst service

Hi,
My Daikin AC was not working suddenly due to unknown issue. I have complained the twice (Complain# MAA140508636, MAA140512161), they have informed that the issue will be attended by the service representative within 24 - 48 hours. But I have waited more than a weeks but no one has attended the issue. I have called the assigned representative Kannan: 9840728790 which I have received in SMS while login the issue. Kannan said he will looks on the issue within 24 hours but he took more than 10 days to come and looks on this issue after multiple calls and remainders. Then he took 10 days to diagnose the issue is due to compressor. My AC is 2 years old, as mentioned in the warranty book the compressor has 5 years warranty. But the representative declined the warranty and said this does not cover under warranty as the sticker in the compressor got faded (whitish). We have provided the warranty card, original bill but he is not ready to understand what we are trying to inform him. Only one word he is saying is the sticker got faded so we it does not cover under warranty. He also called the customer care and informed it, then the representative from Daikin called to my mobile and informed that the ticker is closed saying the same thing. Both of them not understood the model is 3 years old and warranty is still valid. The representative motive is to sell new compressor. The representative Kannan also took a copy of our bill and warranty card on the first day he came for service. I am not sure whether he claimed new compressor using our warranty card and he might use for other customer. When he closed the issue giving the above resolution, we have asked him to return the bill and warranty copy but he informed that he has missed it and also he said there is no using of having that bill and warranty copy.
Even if I contact the Daikin custom support they will route to the same service representative. I am frustrated with the service provided by Daikin service providers. I have also checked the reviews and complains provided by Daikin and found 95% negative feedback on service and product.
My best advice is do not purchase Daikin AC especially.

Thanks,
Navin
Mukeshlunawat
 
May 27, 2014

AC not cooling

I had recently purchased a Daikin (1.5 ton Invertor model - FTDK50). I am facing significant problem in the same as it is not cooling. At times it stops workings and given the summer time it is not bearable.

Request you to send your team to sort this issue. My contact details are as follows:

Regards
Mukesh Lunawat

+91 98844 61718
30/ 17 Ramanujakoodam Street,
Old Washermenpet, Chennai - 21
Vikas Hatwal
 
May 5, 2014

Complaint against dealer !important

This email to inform you that my complaint was not entertained by the daikin dealer Ravinder who is an owner of igloo kalka ji.

(Dear Customer, your service request DL2140416517 will be attended by our channel partner MR.RAVINDER Ph:9810153307Thank you, Daikin.)

I registered the complained to the customer care on 27th April 2014 (Sunday). And got the massage that my issue will be attend by Ravinder.
Today its been 10days and I haven't received any follow up by any one from daikin.
I called to customer care 2 time by myself but no action has been taken.
Ravinder is very irresponsible daikin dealer and I am not happy with the services he has provided me. From the day one I bought this ac from Ravinder I am facing this cooling issue thousand times I have complaint. And my this issue has not been taken seriously and still I am facing the same problem.

This dealer Ravinder is spoiling daikin impression in the market. I am not satisfied by his services. He takes complaint request very lightly and never respond on the complaint assigned to him by customer care.
I am so much frustrated and wasted my time on all this.

If my ac issue is not resolved. I will escalate this behavior of daikin to another level.

*Kindly note and my feedback : RAVINDER IS NOT A GOOD DAIKIN DEALER. IF DAIKIN WILL NOT TAKE ACTION AGAINST HIM I NEVER REFER ANYONE TO BUY DAIKIN. ALSO SPREAD THIS ON INTERNET.

Vikas
gopalMali.9510006969
 
Apr 11, 2014

NOT WORKING

I perches daikin split ac
Date.1/4/2014
But still date not working
I complain date.1/4/2014
But company not active customers
service...nd no call any company engineer
Nd call...
Very poor service in daikin ac....very bed
My name.gopal Mali
My mobile no.9510006969
Complain.I'd.AMD140401297
bidita
 
Apr 4, 2014

unsatisfactory cooling

i had purchased a daikin AC one year ago. the cooling is very unsatisfactory. please help.
babjibabu posipo
 
Mar 19, 2014

air condition is not cooling

my ac is not working so please rectify the problem,
BABJIBABU POSIPO
D.NO.14-40-1
NEW BANK COLONY,
TADEPALLIGUDEM,
WESTGODAVARI,
PIN:534101
MOBILE NO:9985827379.
wilma
 
Nov 15, 2013

DAIKIN AC NOT WORKING WITH IN 5 MONTHS

Dear Sir, 15/11/2013
This is regarding my complain no Ref: BLR131100710/BLR131100761/BLR131100761/BLR1101157/BLR13110331
I purchased DAKIN 1.5T INVFTKC Split Air conditioner in March 2013 from Reliance Digital store Mangalore by Aug 24th it stopped working. I complained to the Service center they came & gave me various reasons on different occasions but could not rectify the fault. Every week service technicians come and spend lot of time which is causing inconvenience. After I complained to Daikin India the service technicians visited my house frequently since 2 and half month but till today they could not repaired the AC.
At least 6 times they changed the PCB giving different reasons each time. The last PCB changed was yesterday 14/11/2013. Mr. Abdul service in charge from Daikin India Bangalore personally assured me over phone that yesterday was the last time they would repair the AC and if not repaired, they will take some other steps to do the needful.
Still my AC is not working and 0% cooling. I have lost the faith in DAIKIN that they will repair my AC. Now this is more than two and half month. Today again the service people came and could not repair my AC. Which has caused me a lot of inconvenience and mental stress. Now I ask them to stop and disturbing me, assuring me to repair the Ac and spending 4-5 hrs in my house without repairing the AC.and wasting my time, I request you to help me in replacing a new unit or reimburse me the amt. which I paid Rs. 39730.0.
Thanking you and looking forward your earliest reply and do the needful

Mob: +91 9538341571
Res: 0824 4257691
Vikas Hatwal
 
Jun 4, 2013

AC is not cooling

Dear Sir,

This is to bring to your kind notice that the Daikin product doesn't work and it is not up to the expectations.
I would like to inform you that I bought the product from the Igloo India Pvt. Ltd. at Kalkaji, New Delhi - 110019 Delhi on 28th May 2013. I must inform you that I carefully followed all the instructions for use. However, it doesn't seem to be working.

I was looking to buy a split AC and someone recommended me a Daikin AC. With a lot of blind trust I bought myself a Daikin Split AC 3Star a week back on ( 28 may2013). From the first day the AC was installed, unfortunately I have been facing a problem with the cooling. The AC cooling system doesn't seem to be consistant in giving out cool air instead it seems to switch over to fan cooling by itself. I complained about this to the dealer and he sent a technician to check. The technician cited maybe voltage problems because the AC seems fine, but the voltage was in between 180to 200V which is perfect to run an AC. Also there has never been voltage fluctuation issue in my area.
Today on 4th June 2013 I switched on my AC and had kept it on for half an hour, but still it wasn't cooling. I switched it off and tried after 30mins again but same result. It simply wasn't cooling. I kept it on till 2hrs but to no effect. I also checked the voltage when I was getting the problem and the voltage was same 180 to 200V. I complained again to the dealer and he was citing a voltage issue in my area and was not listening to me. I told him that i checked the voltage when it was not giving the cooling and voltage was accurate.

Taking into consideration the off handed attitude by the dealer in addressing my problem, it has become imperative for me to contact you directly, as the manufacturer. And I simply want the problem to get solved.

With so much of blind trust I chose to buy a Daikin AC and whether its because of a faulty product, I am unable to enjoy the comforts of an airconditioning so promised by a reputed company like yours.

I know this now that, I will never recommend anyone to buy a Daikin in future .
As for me I am stuck with an unperforming Daikin AC.

I would be grateful if you could send a proper company technician to check the problem or send me a replacement.

I will really appreciate your help. Thank you

Yours faithfully

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