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Delivery issue

India

Consumer complaints and reviews about Delivery issue

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Aug 22, 2019

No response for 2 hrs

I had ordered from swiggy pop up for a pizza at 4.30 pm order no (49545629222), I received a call from customer care at 5.05 pm saying order will be delayed as deliver boy had a flat tire, and asked me if I am ok to wait then they can reorder, so I accepted it order no (49546961837) they told me it will be delivered in 30 min. At 6.00pm I started chat with them asking my order and they were not able to trace it. I spoke to customer care +91 7490024013 and asked for clarification but they were not able to get information. I have all snapshot of the delivery boy number and swiggy chat saying it will be delivered soon. Lastly I was able to speak to floor manager on same contact number and he said server was down so not able to replace my order ( I have all audio recording). At the end I had to stay hungry after I took my diabetic medicine. Be aware as Mr Raj floor manager only said we can try and not ensure the delivery ( Recording available ) .

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