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Domino's Pizza India (Jubilant FoodWorks Ltd.)


Consumer complaints and reviews about Domino's Pizza India (Jubilant FoodWorks Ltd.)

[email protected]
Oct 17, 2019

Service and food safety issue

Hello Dominos
I am the regular customer of your reputed brand Dominos pizza, but this time i am very disappointed with your service. As the food ordered was very cold the meatball peri peri and the garlic bread sticks was cold and when same was escalated one of your team member told the other that 'garam karke de"
And futher he told that "itna garam karke dena hi muh jal jaye".
This is the way you treat your customer.
I will take this to the higher authorities as it was very insulting and we were paying for your service.
And you all are playing with the health of the innocent customer which all includes Kids also, I am very disappointed as there were inscets and mosquitoes breeding on the sauce will share the photos as well
The meat balls ordered was very cold and soggy
This is the second time which I have issues in the service.

Jun 26, 2019

order not received

I ordered pizza on 27th , Paid for the Pizza at the counter and requested for delivery at 7.30pm.
One of the pizza was missed, neither the pizza was delivered nor fund refunded till date and the
service provided to us very bad , quality, timelines and service was very very poor.
Andy virus
Jun 1, 2019

Very bad behavior

Recently I visited in your new outlet at kestopur majherpara dominoz store .mr.sk akib take my order .but his behavior was too bad ..in front of customers he conversation with the lady staff .and he abuse the lady staff and used slung language with the lady ....he don't know how interact with the customer as well as his lady staff .he did not gave any value to the customer ....it was very bad experience to me ...you have to change this type of staff for grow your company reputation.other wise spoile your Goodwill very soon .plz take the action in your way .


Shiney Abraham
Apr 8, 2018

Amount debited

Hi,I tried to order dominos pizza online.My amount of 956 is debited but I didn't receive any order confirmation from dominoz. When I called them they said no order is placed. .so I want my money to be refunded
Aug 8, 2015

non-delivery of pizza in time & deniel of cancellation

We planned for birthday celebration at our home and have placed three orders for pizzas from Domino’s Pizza at Mangalore on 07.08.2015 through Internet. Since the celebration time was fixed for 7.00 PM, we asked them to deliver the pizzas by 6.30 PM. The orders were placed vide no 57, 68 & 71 and payment was made through credit card. I have received confirmation about the orders and time of delivery from Domino’s Pizza from their landline number – 0824-4244111.

Out of the three, order no 57 & 68 were delivered but order no 71 was not delivered. I called their number at 06.44 PM for non-delivery of Order no-71 and asked about the status but they could not provide the status. Then I went to the Domino’s Pizza outlet at Mangalore and shown them the SMS received from Dominos received at 2.46 PM and asked them about the order. They then searched their system and said that now it will be delivered. Also when I asked them about their promise of “delivery within 30 minutes” then they told that it is not applicable but the same is printed on their packets.

Order No 57 was under buy 1 get 1 free but I couldn’t apply the same scheme for order no-68 & order no-71. I asked them whether they can apply the clause now then they show their ineligibility in doing so. Then I asked them to cancel the pending order no-71 since it has not been delivered till now. They denied to cancel the order and told that the cancellation is available for only 15 minutes after placing order thus I have to take order no-71 and no cancellation can be permitted. I had to then order for another pizza vide Order no-194 at 7.08 PM. The same was prepared and handed over to me by 7.30 PM. It was such a horrible experience as the scheduled time for birthday celebration of 7.00 PM got delayed and all the guests have to wait un-necessarily due to lack of customer services from Domino’s Pizza.

Please let me know whether “delivery within 30 minutes” is not applicable for Domino’s Pizza.
If YES, then why not action to be initiated against Domino’s Pizza?
If NO, then why the packets are having the printing of “delivery within 30 minutes, else free”?
Whether the orders pending beyond the delivery time and not sent for delivery, can be cancelled or not?
If YES, then what action can be initiated for facing the inconvenience and making additional payment?
If NO, then what rights consumers have got for getting harassed due to deficiency in service?

Please provide me reply on the aforesaid at the earliest.
alpesh rathod
Feb 20, 2015

not giving salary

i was employee of jubilant food works company at anand but when i ask to manager for my last month salary so he said that we are not going to give your salary so what can i do so reply fast to me i am not happy with your company and not comfort your employee in anand so that's why i left job and management is not good

Rathod alpesh
mo: 8733986898
Jul 1, 2013

Not received the rent for 5 months

Respected sir/madam,
My name is S.ANUSOOYA,lessor of Taramani road Velachery premises.I didn't received the rent for 5 Months.No one is responding proper.I spoke with Mr.Pranay Kumar Parimal(Senior Manager-Operation) about the rent issue,He replied that we will not pay what will you do.I don't know to whom I should speak.He was very arrogant and irresponsible.kindly,help me.My email-id is [email protected] and my mobile number is +91-7299403666.please help me immediately.

Thanking you

Yours sincerely,
Jul 5, 2012

order delayed by 1and half hour...no response

Hello this us the worst service we can get from domino. We order domino pizza almost every second week. We placed order at 840...and did not receive it until 1015. Despite calling domino personnel several time we were mislead...saying that it has left...after that domino stopped picking up the call. Until 10:15 pizza was not delivered...please pull up records of the telephone number 9910039864 to see the records of our order...

We are highly disappointed...with disgusting service.


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