Log inRegister
Submit Complaint

DTDC Courier

India,
Maharashtra

Consumer complaints and reviews about DTDC Courier

User618554
 
Nov 29, 2011

Non delivery of 2.9 kg shipment even after 20 days

DTDC has lost my consignment and they are not able to track its location. It has been more than 20 days and I have not received the consignment. Shipment Number Z47363196. The shipment was sent from Moradabad(UP) to Pune but it has not reached Pune and it has been lost by them as they are unable to locate it. The Shipment details are available on DTDC website and even after 20 days it is showing the status as In Transit.

The Shipment reached the Moradabad DTDC office and its entry is there in the system and after that it has no tracking details. The Moradabad DTDC office never forwarded the consignment to next destination as there is not entry of it in the system.

I have written more than 50 mails and now they have stopped responding to my emails.

There are important documents and other personal stuff for which I am waiting for so many days.

Let me know the compensation process which could be given in case DTDC is not able to deliver the consignment.
User407825
 
Apr 26, 2011

Irresponsible behaviour, no replies, careless attitude

WAS ABOUT TO RECEIVE SOME IMPORTANT DOCUMENTS BY DTDC ON 14th APRIL 2011 IN PUNE. THEY TOLD THE COURIER WILL GET AROUND 3-4 DAYS .BUT IT HAS NOT REACHED ME YET ON 26TH APRIL 2011. ON GOING THROUGH THE SITE, THE DISPLAYED LOCAL NUMBERS ARE BOGUS- NONE OF THEM WORKS. THE PROFESSIONALSA RE JUST TOLD TO DELAY BY ASKING US MORE DAYS AND ITY NEVER HAPPENS. ITS FRUSTATING AND DISGUSTING.
ON MAILING THE MANAGERS THEY REPLY THAT THEY ARE LOOKING IINTO THE MATTER AND THAT'S IT. MY CONSIGNMENT NO IS: K47193942

From: Vineet Khandelwal
Sent: Tuesday, April 26, 2011 6:50 AM
To: '[email protected]'
Cc: [email protected]
Subject: RE: Consignment no: K47193942

Thanks Madhushree.

I would sincerely liike to tell you that the DTDC site needs an improvement.
What is the point in seeing the consignment without a valid telephone numbers listed ? This caused me difficulty and I feel this will be the case for most destinations and places.

The charge for DTDC is among highest but the service seems to be poor!
I was about to get my documents, sign the papers and sent it back through DTDC then and there. But now I have to give this a second thought.

My complete address:
Vineet Khandelwal
C/O- Mr P Bedkute
Flat No: 401, Jaswandi
Suyash Shristi
Kalepadal
Hadapsar
Fursungi – 412308
Ph: 9881248550


Thanks & Regards
Vineet Khandelwal
+91-20-4015 7546 (desk)
+91-9881248550 (mobile)
AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

Did you know…?
Check out SI Testing new website: http://www.amdocs.com/Site/Vision/Services/si.htm
 Please do not print unless it is absolutely necessary. Spread environmental awareness

From: [email protected] [mailto:[email protected]]
Sent: Monday, April 25, 2011 5:17 PM
To: Vineet Khandelwal
Cc: [email protected]
Subject: RE: Consignment no: K47193942


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us,Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Madhushree
Customer Support Executive

CCear Mr. Shaila, Kindly go thru the below tracker & update the delivery sts on priority
User390600
 
Apr 12, 2011

Courier lost in transition

I had sent a courier to my hometown with my original driving license in it. The courier guy lost the courier and now they are telling me that I can claim only 100 Rs. as mentioned on the courier receipt. I had sent that courier with utmost trust on DTDC but they did not take good care of it and lost it in transition. I have lost such a valuable document of mine and there's a lot of expenses I have to bear on transportation, since I cannot drive. I have logged a complaint with DTDC # 673168 but no output has come. My courier receipt # P15113455 Courier sent from Pune to Gurgaon. If you need any other information, please revert. I need justice because even if DTDC been careless and still they are showing attitude.
User321254
 
Feb 11, 2011

Courier Missed and still showing delivered in the online tracking

Courier with consignment no # F05597176 is showing delivered in the online tracking system is showing as delivered though the courier is not yet received.

On contacting the delivery person/courier office, they say that the courier was dropped in the letter box of building.
I have not signed the delivery note.
The value of goods in the courier is about Rs450/-
User271858
 
Dec 27, 2010

Delays in delivery

I have been transferred by Accenture office to Malaysia and I took a chance to courier my regular household accessories to Malaysia through DTDC. Following are the points that I didn’t liked about this.
1. The person Kalpesh Gadkari (9373321533) came to my home where my family handed over to him the materials that needs to be couriered. The person took the material along with him and didn’t replied for two days. We kept asking him the weight and the charges that would be incurred. We could not get any details from him on phone and my wife personally visited the office to see what was the issue. When asked about this Mr Kalpesh ignored the things. At the end of second day when I called from Malaysia for what is the reason, the person there told me that departure certificate was required by your team. Question: why this as not communicated earlier? Why it took 2 days to those guys to tell me certificates are required?
2. When my wife reached to main branch of Shankarseth road, to her surprise the personal belongings were being tried by the ladies who were checking (?) the materials there. Is this the way you guys are checking the things out there?
3. Repeatedly we kept on asking on phone about the reason, but we were not entertained and neither our calls were answered nor we got return calls for our missed calls.
4. When my wife checked the actual weights of all boxes in front of those guys, it was found that 5 Kg extra was written on one of the box. Is DTDC so cheap to give false weight for merely 5 Kgs?
5. We were told the material would be received in Malaysia within 5 working days. Keeping this in mind when I handed over the material on 14th Dec, I could have received the material latest by 21st Dec. But as I told already it took those guys 3 days to just start the shipping. I am writing this mail today on 23rd Dec and today I was told the material will be received on 27th Dec. I am still not able to locate the material because the status online still shows “In scan at Gateway, MUMBAI”. I am still not very sure when to expect the material.
6. After all this frustrations I have faced with DTDC when I am making calls from Malaysia to know what is the issue my phone is still not being received.
7. When I tracked the courier, my courier has been routed through Paris and Guangzhou. Why should I not claim the money? My frustration is building up as I still not have received the courier after 14 days. It’s a mere 3 days delivery which I was promised.
Please help
User211295
 
Nov 1, 2010

Item Stolen from the Parcel

I have sent the courier package from Pune to Gwalior - DTDC Courier CN No : P13858605 on 25/10/2010 (Aprox 3.5 KG)

Courier has been received by destination on 29/10/2010 however there are item missing in the packet.

Missing Item Details :
Qty 1 Shirt (Cost Rs 2500/-)
Qty 2 Children's Hair bands (Cost Rs 800/-)

I would like to know what actions you are planning to take to compensate my loss here or else I need to file police complaint to take this matter legally.

While sending the courier this items has been declared on paper with my signature to your pick-up center.

I sent mail with matter above to DTDC on 29/11/2010 but no response so far. I have send them reminder to day ( 1/11/2010 ) any suggestions what should be ,y next steps ?

Thanks & Regards,

Atul

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    VOLTAS - Delay in AC Repair service
    Dear Divyesh, Thanks for voicing your concern. Please...
    SBI - SBI Credit card
    I was applied for sbi credit card application no...
    MYNTRA - refund
    I can't use my myntra credits , they convert refunds...
    High Court jabalpur, Madhya Pradesh - khatma report
    निवेदन है कि मैं सोहन...
    TVS Credit Services Limited - Reference No - 190513004517
    Dear Sir/ Madam What is the meaning of Resolved ....
    NIFT Raebareli - Complain against faculty
    I would like to bring into your notice that my child and...
    yanwen - ITEM NOT RECEIVE
    Dear Sir, My tracking number VR064052853YP did not...
    New presidency high school - High book prices
    Respected sir The school new presidency high school is...
    Gurukul defence academy kuchamn - Fee refund
    Sir good afternoon.sir my name is jiya shekhawat from...
    SBI Speed Post - ATM CARD
    Reference to the Speed post no. AQ583210516IN as it is an...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username