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DTDC Courier

India,
Maharashtra

Consumer complaints and reviews about DTDC Courier

User390600
 
Apr 12, 2011

Courier lost in transition

I had sent a courier to my hometown with my original driving license in it. The courier guy lost the courier and now they are telling me that I can claim only 100 Rs. as mentioned on the courier receipt. I had sent that courier with utmost trust on DTDC but they did not take good care of it and lost it in transition. I have lost such a valuable document of mine and there's a lot of expenses I have to bear on transportation, since I cannot drive. I have logged a complaint with DTDC # 673168 but no output has come. My courier receipt # P15113455 Courier sent from Pune to Gurgaon. If you need any other information, please revert. I need justice because even if DTDC been careless and still they are showing attitude.
User341362
 
Feb 28, 2011

Courier Missed and still showing delivered in the online tracking

DTDC gurgaon removed more than half the stuff that was to be delivered before delivery !! DTDC gurgaon sucks...
User321254
 
Feb 11, 2011

Courier Missed and still showing delivered in the online tracking

Courier with consignment no # F05597176 is showing delivered in the online tracking system is showing as delivered though the courier is not yet received.

On contacting the delivery person/courier office, they say that the courier was dropped in the letter box of building.
I have not signed the delivery note.
The value of goods in the courier is about Rs450/-
User271858
 
Dec 27, 2010

Delays in delivery

I have been transferred by Accenture office to Malaysia and I took a chance to courier my regular household accessories to Malaysia through DTDC. Following are the points that I didn’t liked about this.
1. The person Kalpesh Gadkari (9373321533) came to my home where my family handed over to him the materials that needs to be couriered. The person took the material along with him and didn’t replied for two days. We kept asking him the weight and the charges that would be incurred. We could not get any details from him on phone and my wife personally visited the office to see what was the issue. When asked about this Mr Kalpesh ignored the things. At the end of second day when I called from Malaysia for what is the reason, the person there told me that departure certificate was required by your team. Question: why this as not communicated earlier? Why it took 2 days to those guys to tell me certificates are required?
2. When my wife reached to main branch of Shankarseth road, to her surprise the personal belongings were being tried by the ladies who were checking (?) the materials there. Is this the way you guys are checking the things out there?
3. Repeatedly we kept on asking on phone about the reason, but we were not entertained and neither our calls were answered nor we got return calls for our missed calls.
4. When my wife checked the actual weights of all boxes in front of those guys, it was found that 5 Kg extra was written on one of the box. Is DTDC so cheap to give false weight for merely 5 Kgs?
5. We were told the material would be received in Malaysia within 5 working days. Keeping this in mind when I handed over the material on 14th Dec, I could have received the material latest by 21st Dec. But as I told already it took those guys 3 days to just start the shipping. I am writing this mail today on 23rd Dec and today I was told the material will be received on 27th Dec. I am still not able to locate the material because the status online still shows “In scan at Gateway, MUMBAI”. I am still not very sure when to expect the material.
6. After all this frustrations I have faced with DTDC when I am making calls from Malaysia to know what is the issue my phone is still not being received.
7. When I tracked the courier, my courier has been routed through Paris and Guangzhou. Why should I not claim the money? My frustration is building up as I still not have received the courier after 14 days. It’s a mere 3 days delivery which I was promised.
Please help
User211336
 
Nov 1, 2010

Item Stolen from the Parcel

Hi dear,
My name is Ruth, I am very interested to know you well, I came across your profile today at <www.consumercomplaints.in> lovely site and became so much exited on your profile, Please dear, If you don't mind and you really need to know whom i am, kindly contact me back directly to my e-mail contact mail box, which is <[email protected]>, so that it will enable me to tell you more about my self including my pictures,

Thanks for your cooperation.

Ruth.
User211295
 
Nov 1, 2010

Item Stolen from the Parcel

I have sent the courier package from Pune to Gwalior - DTDC Courier CN No : P13858605 on 25/10/2010 (Aprox 3.5 KG)

Courier has been received by destination on 29/10/2010 however there are item missing in the packet.

Missing Item Details :
Qty 1 Shirt (Cost Rs 2500/-)
Qty 2 Children's Hair bands (Cost Rs 800/-)

I would like to know what actions you are planning to take to compensate my loss here or else I need to file police complaint to take this matter legally.

While sending the courier this items has been declared on paper with my signature to your pick-up center.

I sent mail with matter above to DTDC on 29/11/2010 but no response so far. I have send them reminder to day ( 1/11/2010 ) any suggestions what should be ,y next steps ?

Thanks & Regards,

Atul

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