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Consumer complaints and reviews about DTH service

reena shome
 
Jul 3, 2013

RS 310 PAID TO AIRTEL DTH ON 17 TH JUNE 2013 ,PAYMENT NOT CREDITED TO CUSTOMER ID NO. 3008227952

To Compliant Board
National Consumer Compliant Forum.

Kindly see the email below AIRTEL DTH has not credited Rs 310 , to DTH CUSTOMER ID NO. 3008227952.

And they are sending SMS to further recharge the DTH connection.

from
Reena shome
9892005659

From: Reena Shome [mailto:[email protected]]
Sent: 02 July 2013 PM 06:00
To: [email protected]
Cc: rajat.shome; [email protected]
Subject: FW: COMPLAINT FOR AIRTEL DTH PAYMENT CUSTOMER ID NO. 3008227952

Please find below the following details:

Transaction ID: 030000000766067
Bank statement scan copy: in the trailing mail
Mode of recharge: On –Line ( Net banking )



From: Rajat Shome [mailto:[email protected]]
Sent: 02 July 2013 10:45
To: 'Reena Shome'
Subject: RE: COMPLAINT FOR AIRTEL DTH PAYMENT CUSTOMER ID NO. 3008227952

HDFC BANK Ltd. Page No .: 1 Statement of accounts
Account Branch :FORT - NANIK MOTWANI MARG
MR. RAJAT SUVRA SHOME Address :MANEKJI WADIA BLDG, GROUND FLOOR,
D 403 NEEL SIDHI ATLANTIS NANIK MOTWANI MARG,
PLOT NO 49/1 SECTOR 19A FORT
NERUL EAST City :MUMBAI 400001
NAVI MUMBAI 400706 State :MAHARASHTRA
MAHARASHTRA India
Account No :00601050175256 PB Customer
Statement From : 10/06/2013 To : 25/06/2013

Date Narration Chq./Ref.No. Value Dt Withdrawal Amt.
******** ********************************** ************ ******** ******************
10/06/13 MHDF3017241495/AIRTEL BHARTI ################ 10/06/13 447.07
14/06/13 MHDF3020494256/AIRTEL BHARTI ################ 14/06/13 915.16
15/06/13 ECS D-HDFC LTD EMI DEBITS-0002010360457 ################ 15/06/13 21,437.00
17/06/13 DEPOSITORY CHARGES MAY13 - 278704 ################ 17/06/13 37.13
17/06/13 030000000766067/CitrusAirtel ################ 17/06/13 310.00
17/06/13 030000000766376/CitrusAirtel ################ 18/06/13 320.00
18/06/13 290704107 ############-RMFEQTOPPO 000000000000000 18/06/13 1,000.00
-RMF-SIP
18/06/13 MHDF3023629478/MTNL MUMBAI ################ 18/06/13 851.00
22/06/13 ATW-################-NAVI MUMBAI ################ 22/06/13 4,000.00
25/06/13 ECS D-TP HDFC MF-0000618682983 ################ 25/06/13 1,000.00

HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---


________________________________________
From: Reena Shome [mailto:[email protected]]
Sent: 02 July 2013 AM 10:23
To: rajat.shome
Subject: FW: COMPLAINT FOR AIRTEL DTH PAYMENT CUSTOMER ID NO. 3008227952

Send the bank statement copy

From: [email protected] [mailto:[email protected]]
Sent: 29 June 2013 12:07
To: Reena Shome
Subject: Re: COMPLAINT FOR AIRTEL DTH PAYMENT CUSTOMER ID NO. 3008227952

Namaste Reena,

Ref: Email dated 28/06/2013, regarding recharge concern of your airtel digital TV connection customer ID- 3008227952.

We understand that the delay in responding to your email regarding recharge concern must have caused you a lot of inconvenience.

To help us process your request, kindly provide us with the following details:
Transaction ID:
Bank statement scan copy:
Mode of recharge:

Once we receive the above details, we would initiate the process for checking the reason for the recharge.

Please write in with the details, so that we are able to assist you.

Warm Regards,

Tamseel Nazir
digital TV
bharti airtel limited



Know more about airtel digital TV
• Would like to inform below mentioned few options are available on our website:
1. My Account - View Account Details, Recharge, etc.
2. My Package - Add or Remove Chota Pack, Change Base Package etc.
3. Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
4. Order Movies - Select Current & Upcoming Movies.
• You can know your customer ID through menu option available on airtel digital TV connection.
• Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
• my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).


From: "Reena Shome" <[email protected]>
To: <[email protected]>
Cc: "rajat.shome" <[email protected]>, <[email protected]>
Date: 06/28/2013 02:44 PM
Subject: COMPLAINT FOR AIRTEL DTH PAYMENT CUSTOMER ID NO. 3008227952
________________________________________



Dear Airtel DTH ,

With regards to my Airtel DTH services (Customer Id No. 3008227952) ,please be informed that we have done the payment for Amount Rs.310/- thru HDFC Net banking on 17th June 13 vide reference
#030000000766067 (as mentioned in the trailing mail from HDFC Bank) . However it was not credited to my account, hence on the same day again we had to do the payment of Rs.320/- thru Net Banking HDFC Bank.

Later on we checked with our Banker and they had confirmed that the on-line transaction dated 17th June 2013 for Rs 310/- was successful and the funds have been transferred to the you vide reference # 030000000766067 (in the trailing mail).

However till date the Amount has not been credited to our Customer no. 3008227952. This is harassment to us to follow up for this repeatedly.

We have always faced problems while making the payment thru your site On-line.

Please resolved and credit the Amount in our account ASAP .


Thanks & Regards
Reena Shome
Mobile: 989 2005659






---------- Forwarded message ----------
From: <[email protected]>
Date: Thu, Jun 27, 2013 at 1:30 PM
Subject: Complaint received at PhoneBanking
To: [email protected]
Dear Sir,

This has reference to your complaint docket number MUMC0613174674 dated 21st June 2013, with regards to on-line transaction unsuccessful, however amount debited from your bank account ending xxxxxxxxxx5256.

At the outset we apologise for the inconvenience caused.

We wish to confirm that on-line transaction dated 17th June 2013 for Rs 310/- was successful and the funds have been transferred to the merchant vide reference # 030000000766067 . We request you to liase with the merchant for further details on the same.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Ripal Kumar Sheth at HDFC Bank Ltd, 12th Floor, "C" Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (West), Mumbai-400013 or E-mail at [email protected] Alternatively, you can call our grievance cell at Toll Free: 1800 22 4060 or Tel: 022-28569303.

We look forward to your continued patronage and support.

Thanks and Regards
Veena Patil
Senior Manager
PhoneBanking-Mumbai
Dheeraj12
 
Jun 26, 2013

Channel Not Show bt DTH service Provider

In India today we have app 800 channels , but service provider not show all these. Ex :-- BIGMovie show by RIL DTH only and lots of Channel so on. Earlier we pay to Cable Operator 100 - 200 Rs and they show all channel , But DTH service Provider Like Tata , Airtel , Dish they charge minimum 220 Rs and doesnt show the full channel.


What the meaning of these Digitilization , Everbody gooing to loot the people.


Govt make rule for India People or these MNC company .Why Portability not start yet on DTH , to only of make profite to these company. Where is healthier compition .Its there any one listening .

Regards

Dheeraj Verma
Devender Khurana
 
May 29, 2013

TATA SKY ... SHOULD BE TOLD TATATATA

I have Tata Sky since last three years. Services were provided satisfactorily till when a dispute arose with regard to repairing of Set Top Box within warranty period and I have to suspend temporarily the services. Again on persist request of Tata Sky callers I restarted services. Recently my subscription expired on 26.5.2013 and I got a call from Tata Sky to get the recharge with a sum of Rs. 3150 towards renewal. After recharging I requested the representative to change my package from existing to another one charges for which was Rs. 2400 annual. The package change was confirmed and I got a message that package has been activated and there is a balance in my account Rs. 738/- and next recharge date is 25.8.2014. Immediately after 10 minutes I got further SMS where it was informed that package was not changed and there is no credit balance and balance is NIL. Further I got SMS, without any request from my side that two ala carta channel CNBC-TV18 and ET Now has been activated and my account has been debited by Rs. 16/-. To my surprise till date these two channels are not activated though amount charged.

All this is being done to eat my money and I am afraid I will keep on receiving SMS informing that all the channels have been activated and balance in my account is NIL, even before expiry of one year. This is the way they are cheating. I want to take action. Please advise how and where to file the complaint.

Devender Khurana
[email protected]
ranasunilkumar
 
Apr 17, 2013

Free to Air Channel on DTH

This is first of all not specifically a complaint, my query is related to Free to Air channel, what are the guidelines issued to DTH Operators by the license provider, as some of DTH operators supply Free to Air channel even after subscription expire and some are not. I want to know whether some term are their in the license issued to DTH operation regarding free to air channel.

Regards

Sunil
[email protected]
manishsarvaiya
 
Apr 13, 2013

with out informing disconnected my cable

Dear Sir

I am a pionner customer for in cable for last 16 years and i am paying my cable bill regulary

Last weak my cable opertor has disconnected my cable service i had also inform to

IN CABLE head office for this matter but they are not taking any action please help me


Regards

Manish Sarvaia
hirenbhai
 
Mar 28, 2013

not showing channels by the cable operator

dear sir,
osince last 3 days we are not able to watch any of the channels on the TV though connected with set top box of DEN. It is a problem of merely 2 residential societies elsewhere the channels are being shown using same network (DEN). There is no response on phone by the cable operator nor by DEN (18004192020). The problem may be for personal dispute of cable operator with one of the society member or may be for different reason. Three days are such a long time for not showing channels like that. The TV is showing the message "No signal Found"

Is it the meaning of digitization?

The societies where such problems exist despite of settop box are Ranchhodvadi and Alkapark, Rajkot 3, Gujrat.

Please do the needful in this case as early as possible.

Yours faithfully
Hiren
prabhav
 
Mar 20, 2013

complaint against dth service providers

approximately all the digital service providers are giving channels to their customers according to their own choice. they had made packs in such a way that a consumer is forced to purchase packs of higher cost
consumers have no right to choose their own favourite channels and pay for that much only.
please help and support me regarding the same.
my email: [email protected]
Reliance Digital Customer Service
 
Mar 4, 2013

Reliance digital

Dear Sir,

Thank you for sharing your contact details with us. Our concerned representative will get back to you soon with details on how we can address your issue to Tata Sky and look for a solution.

Warm Regards,
Reliance Digital
kapsloc
 
Mar 3, 2013

Denial of Tata Sky HD set top box in Palash, Wakad

Hello,

Myself Kapil and recently, on purchase of Sony LED TV, Reliance Digital activated my Tata Sky account wherein I received the Tata Sky subscribe id: 1101406187. Later during the day, I received a call from local Tata Sky saying that installation of set top box and starting of Tata Sky service cannot be provided to me due to fear from the local cable operators in the Wakad region.

From Reliance Digital, I got the mobile number of Tata Sky Sales Area Manager to whom I tried to explain the issue. But, finally next day, after the contacting the sales person of Tata Sky who works in Reliance Digital, I come to know that my Tata Sky activation has been automatically cancelled and Tata Sky Refund request with id: ############has already been generated.

This kind of service is totally unacceptable and that too from Tata Sky. Please let me know if at all Tata Sky activation can be done for my Palash flat in Wakad, Pune.

I do hope you will take up the matter and ensure that I do get the activation done from Tata Sky.

Regards
Kapil
8600998864
manishnagpure123
 
Feb 12, 2013

airtel not replacing the set top box

i had punches the airtel digital TV hd set top box 1 yr ago i had problem the it not showing lot of Channels with only blank screen when i had record my to local air tel dth office they told send the engineer for resolution of problem and he charge 130 rs.,when ready to pay the the engineer come and check the prob and after that he told that the problem is with set top box it had to replace i so when i tell to replace he said it will charge 750 rs that I'm not conform that if i pay them there charges for viewing the TV every month is there responsibility to provide all mountainous,but they are not getting ready for the give replacement for free of cost then i say them to replace i will pay for that box this matter is about 20 day before engineer took his charge of 130 with out resolving the problem and commit that he will replace sat top of on next day which is not replaced till date 9-feb-2013 and after that i had registered my complaint on there costumer care center two tI'me the ref no of the complaints are 27981726 dated 1-feb-2013 and 28086752 dated 6-feb-2013 and also talk to costumer care representative on 9-feb-2013 but no positive response from there side so want help from you that they should replace my set top box for free of cost and because of high pay rentals they should ream bus my rentals for 1 day of complaint to the date when they replace the set top box

REGARDS
MANISH NAGPUR
09823227328
rustagi
 
Feb 4, 2013

set top box put by local cable operators

our cable guy taken the money and promised to install set top box asap but after making innumerable calls he didnt come up and install the box, suddenly one fine day he came but thanks to him didnt bring the power cord of settop box after making false promise that he will come tomorrow in morning again he still not visited my place. if i m making ccalls all r futile as he is not answer any of the call, apart this he charged too much for the set top box........i dont know where to complaint..... it is so ridiculous there is no cust care for this.........who can take strict action.....if govt implies the rule of digitization they must think abt customer convience abt complaining of cablewalahs . our govt always do half work..very much annoyed of our govt.
chander thareja
 
Jan 3, 2013

COMPLAINT AGAINST TATA SKY

GUYS, I AM REALLY DISAPPOINTED WHY DID I CHOOSE TATA SKY FOR BOTH OF MY TELEVISIONS.FOR THE LAST 8 DAYS I.E FROM 27 TH DECEMBER TILL 03RD JANUARY 2013 I.E TODAY I AM CUTOFF FROM REST OF THE WORLD AS
BOTH MY TELEVISIONS ARE LIKE SHOWPIECES WITHOUT CABLE CONNECTION.
TATA SKY DEBITED INR 2080 APPX IN MY ACCOUNT AND THEY THEMSELVES DONOT KNOW WHY THIS AMOUNT HAS BEEN DEBITED TO MY ACCOUNT.EVERYDAY THEY PROMISE FOR TIME TILL EVENING, JUST IMAGINE LIFE WIHTOUT
T.V THAT TOO INDO /PAK SERIES, 31ST DEC PROGRAMMES ETC ETC.
NODAL OFFICE DONOT PICKUP PHONES , AND NO BODY CALLS US , I HAD EVEN SPENT RS 800 TILL NOW ON PHONE CALLS .
PLEASE PLEASE TATA SKY IS A BIG COMPANY , GOVT HAS GIVEN THEM OPEN LICENSE TO DO LOOTING FROM INDIAN CUSTOMERS.
CAN ANY ONE HELP ME , WHERE DO I COMPLAIN.
I PAID THEM 6280 FOR A RECORDING UNIT AND 1600 FOR ANOTHER CONNECTION.
PLS HELP
arya_naveen
 
Dec 18, 2012

Airtal Digital TV

Dear All,
I am a customer of airtel digital tv and i subscribed for a economy sports pack in my account. i paid for six months and now Airtel executives telling that after six months i will not be able to have subscription of sports channels sponsored by Star. We have to pay Rs. 51.00 per month extra to subscribe these channels.
Kindly help ...
Naveen arya
3010717899
9873242493
Amitb2012
 
Dec 3, 2012

Complaint against the cable operator

our cable operator says that we can not watch the channels which have gone digital and have to buy the set up box. now when the date has been extended from the ministry then why we can not see those channels. when i asked the same thing from our cable operator, he says that govt has asked them to increase the number of channels to 350 or 500. in order to increase the number of channels he has to remove the digital channels. I don't understand this logic and this is indirectly forcing the customer to purchase the setup box.

Is there any law where the cable operator can escape from showing the channels like HBO, espn, Star Sport, Star Movies etc.

anyone who know the rule please advice me.

Regards,
Amit
[email protected]
Rakesh Tiwari
 
Nov 15, 2012

Airtel DTH service not working

I am a customer of Airtel DTH service and I subscribed for a economy gold sports pack in this service. My customer ID is 3010670867.
I have not been receiving signals for any sports channels and I receive a message- “you are not subscribed to this channel”. Please note that I am totally unsatisfied with the way the services are postponed or remained unanswered on the part of Airtel DTH. There is nobody to pick up the phone call there even. Kindly help.
sureshgogia
 
Nov 14, 2012

Complaint against Airtel DTH

I have applied for Airtel DTH Add-on connection through one of their dealers but the techician could not activate the set up box and accordingly I lodged number of complaints with Airtel Customer Care and was told that their Engineer will visit to resolve the problem. It is still unattended. My Customer ID is 3004197138.
puneet.batra86
 
Oct 28, 2012

dish tv dth

i buy dish TV dth set top box on 25 October 2012 online form Delhi and dish TV customer care send me a mail we fix your dth with 24 to 48 hours but till date i am not revived any dth sorry to say but dish is play with Customer they are not care his customer time they are only got money and say we are no 1 dth company but i am say this wrong word and the ground true is poor and bad service kindly looking this matter do need full my token no is 156883 this no given by dish TV sell care

complaint by Puneet batra
m 9711009007
dinesh dhekne
 
Sep 13, 2012

TATASKY DTH

FOR LAST 5 DAYS WE HAVE BEEN CALLING TATASKY EXECUTIVE AT THEIR CALL CENTER IN PUNE STATING THAT WE ARE NOT ABLE TO VIEW TATASKY DUE TO SETUP BOX ISSUE. TECHNICIAN WHICH CAME SAID NEED TO REPLACE IT AND NEED TO PAY 350 BUGS ONLINE TO TATASKY FOR HIM TO REPLACE. ITS MORE THAN 4 DAYS NOW EVEN AFTER PAYING AMOUNT OF 750 ( 350 FOR SETUP BOX + 175 FOR TECHNICIAN VISIT + ADDITIONAL AMOUNT ) NO NOBODY HAS TURNED UP. AFTER GIVING 10 TO 15 CALLS FOR 4 DAYS AND ASSURED BY CALL CENTER IN PUNE THAT SOMEBODY WILL COME IN 2 HOURS ITS MORE THAN 96 HOURS NO ONE HAS TURNED UP. . EVEN ADDRESS CONVEYED EARLIER AND AGAIN 4 DAYS BACKS IS STILL NOT UPDATED.

MOREOVER PUNE CALL CENTER EXECUTIVE NAME DATTATRYA IN ARROGANT MANNER SAYS HE IS PROCESSING TO REMOVE THE TATASKY AFTER GETTING ANNOYED FOR COMPLAINING THE CALL NOT ATTENDED AND TO MY SURPRISE THE ACCOUNT AFTER DEDUCTING 10 /- IS TEMPORARY SUSPENDED SINCE 11.09.12 . NOT ATTENDING COMPLAINTS AFTER SO MANY REMINDER IS ONE ISSUE, HEIGHT IS THAT THE ACCOUNT IS SUSPENDED BY TATASKY FOR 3 DAYS. SPEAKING TO HIGHER EXECUTIVE IN PUNE CALL CENTER MS. VIDYA WHO SAID SHE WAS SENIOR MANGER IN TATASKY PUNE CALL CENTER DID NOT HELP. REGRET HAVING TAKEN TATASKY SEVEN YEARS BACK .
autumn
 
Aug 7, 2012

airtel not replacing the set top box

my airtel dvr stopped working 6 days ago n i have been calling them since then but they have only been taking my complaint and doing nothing about it. calling up the customer care is such a headache coz it takes an hour atleast for them to connect the call to their higher up n there s no result. the concerned engineer switches of his mobile or doesnt receive the cal what is the solution for such a behavior its the 3rd time this is happening to the dvr if we ask y does it happen they say its becoz its an old thing i mean how old its just been a year and a half they expect me to change to the new hd dvr i invested 4000 on this thing n it doesnt make sense buying another one is there some one who can help me??? airtel is the worst i would say
sjohar
 
Jul 3, 2012

Refusal of tatasky to solve problems, apparently because their operators are afraid of local cable operators

My name is Sugandha Johar, and I live in a society called Palash, at Wakad in Pune. My tata sky account is 1031228222.


Our society has a big tatasky dish, and over 200 apartments of our society have tatasky connection through that dish.

Now when I contacted Tatasky, I am told that they will not give any service to us, and all in our society as they fear the local cable operators in the region.

I demanded to talk to the management - some one, I think the name was Najma, parroted the same line and disconnected the line in my mid-sentence.

This totally unacceptable. I demand the service I was promised when I paid my money to buy their set top boxes.

I do hope you will take up the matter and ensure that I do get the service I was promised

Regards
Sugandha Johar
Prabhakar
 
Feb 5, 2012

Complaint against DISH DTHd

Dish DTH is cheating customers. I have subscribed for The New South Silver Cricket Pack where India Cricket Pack is an offer where the matches played by India & Brought by any channel is to be telecast live. Now the matches played by India in Australia is brought by Star Cricket. Dish DTH is not giving this service. Instead they want me tO subscribe tO this channel by paying charges for 3 months @ 40 Rupees per month for a minimum period of 3 months
User7482
 
Jun 23, 2011

against the cable operator

Guy ……..we are the service provider of DTH in Navi Mumbai I need to know where to complain against cable operator. Day by day they are troubling to ours guy.I have been complaining to police but no one ready to stop all this thing..now every time he says give the name who has beaten or cable operator name .how we now there name . they come in group and beat the guy and run off………police also not supporting to us. Major area farm society (sec-11 and sec-12 Koparkhairane,sec-23 juinagar,sec-14 and sec-20 bealpur,kharghar sec-1 to sec-35,khanda colony sec-1 to sec-10).there are 15 lac customer who are feedup against the cable service they are ready to install the DTH service of any company but the cable operator are against to install the DTH service in there area so what TO DO PLS REPLY
That's why I need quick solution, Where can I complain against him.

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