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Dugar Honda Service Centre

West Bengal

Consumer complaints and reviews about Dugar Honda Service Centre

Ziarul Ali
Jan 11, 2019

Issue not diagnosed

I have a Honda X-Blade purchased on 10/12/18 on 7/1/19 I had taken to dugar Honda workshop for 1st service. After service done I've noticed same issues still persist then I got call for feedback when I told her issue not resolved she asked me to come back. When I reached there again job ticket raised. I was told to come at 3:30. After 1hour got a msg stating bike is ready. When I went to get the bike I've seen still bike is in same condition. Again spoke with floor manager he asked me to wait. I was waiting for 1hour after 1hr he said there is no issue. WTF if there is no issue why did wasted my 3hrs. Before coming back I started my bike shown him the silencer issue he said it's happening to all X-Blade customer. They don't agree it's a manufacturing defect. Even tank is full of shit. Again they denied & said it's welding marks. & Gone.
Nov 13, 2017

did not check break shoe aslo after attending the request

A . dugar honda service center is a very poor service
B.did not check break shoe
C.bike is not check properly
Jun 29, 2016

abnormal delay & intentional harrasment in servicing

I am Apurba Mondal ( cont no : 9830848480 ) of Kolkata. I have a Honda Aviator Black Scooty ( WB-24-AA-8860 ). On 28th May, 2016 I had an accident and since that day I gave the scooty at Dugar Honda Service Centre ( Ghosh Para, Hatiara, Kolkata ) for repairing / servicing against assigned Job No : 2437. They assured me that I would get the bike back within 10-15 days max. Today its already 31 days, i.e. more than a month has passed. Within this time period I contacted them several times , and each time they apologized for this delay and assured that I will get my scooty back within next few days, but all their words are fake. The service centre representative Mr. Avijit ( contact no : 9073324675 ) is either a irresponsible person or he intentionally harasses customers like me. On 23rd June I launched an online complain in Honda service portal ( vide reference no : 1-6587994983 ) but after that also 1 week passed. I think I myself have done a real mistake to buy a scooty from HONDA, if such is their Service response and approach to a regular customer.
Hope you will take a severe and immediate action.

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