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Eureka Forbes / Dr Aquaguard MAGNA HD RO

India,
Karnataka

Consumer complaints and reviews about Eureka Forbes / Dr Aquaguard MAGNA HD RO

Eureka Forbes India
 
Dec 16, 2015

In response to your complaint

Hi Krish,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
krish_ng
 
Nov 29, 2015

Delivery & Service not done as told by the Sales Representative

Service Request - 93843746 & Complaint Request: 0084566430

Pathetic Customer care service and support. Had booked Magna HD RO on 21st Nov 2015.

Customer Support team will tell fresh installation request will be serviced within 24 Hrs. Called them 4 times in a day, they say we will escalate. No action till today. The request is raised on 27th Nov and complaint sent as an SMS on 28th Nov.

For a city like Bangalore the service is like this, will never ever recommend Eureka Forbes. Staring from delivery to installation need to follow with customer support continuously. Delivery done by GATI took 3 days from Bangalore to Bangalore

Website is not all user friendly, asks user to give a missed call to a number, which never works from my BSNL number. Could not log online request at all

from website.

God knows why the customer support email ids are there, never got a reply from anyone.

Now i have raised request for Refund, not getting any response for any of the mails.

I made a bad decision going for Eureka Forbes. Please avoid this brand. This is the request for the same 93867155 raised through phone via the customer service representative.

I made a bad decision going for Eureka Forbes. Please avoid this brand, do not care of the customer after purchased.

The mail ids:
[email protected],
[email protected],
[email protected]
[email protected]

is only for name sake and nobody will repsond.

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