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Flower Aura

India,
Maharashtra

Consumer complaints and reviews about Flower Aura

Shweta Naresh
 
Aug 22, 2019

Misleading Product Name and Bad Product Delivered

I chose Floweraura to deliver a plant, bouquet, and chocolates for my friend in India. While the items were delivered just in time, the plant that was delivered was almost dried. Additionally, to my surprise in spite of the product name being mentioned as "Hanging Syngonium Plant", the hanging rope wasn't delivered. When I checked with their customer support, the executive conveniently says the rope in the pic is for presentation only and is not a part of the product. If that is so, why is it named as "Hanging......". There are several other plants on the site, which can be hanged too. Why are they not named hanging then?
Secondly from the pic the plant clearly looks dried. But the customer support gentleman seems to have a great vision to see it all healthy.
Saying so they conveniently refused to take any ownership of the misleading product and a bad item delivered. I would never recommend Floweraura to anyone. Completely unprofessional and no customer value.

Misleading Product Name and Bad Product Delivered

Amit Toraskar
 
May 20, 2015

Please refund my Money ASAP

Hi,



I am very much disappointed with the service provided by Flower Aura. This is second celebration at my home which you people have ruined.



I trusted you first time on April 20th on my wife birthday and you delivered and totally messed up cake, after long discussion with one of your representative Rahul (9650966488) I got coupon code to order the same order for next time for free as I have already paid for it and there is no refund policy that you have.



So, I thought of trusting you another time on May 20th, exactly after 1 month and this time I cleared all my queries with the same person Rahul (9650966488), who really helped me so politely on May 19th to processes my order with the special request from my side that I have to have the order before 5:00 PM IST as the birthday girl has got the bus booking for 6:00 PM IST. For which RAHUL agreed that it will be delivered before 5:00 PM on the next day.

The pathetic part from your representative Rahul after repeatedly calls and messages from my side from 4:30 PM on May 20th I received the order at 6:15 PM. By the time birthday girl has already boarded the bus. And your representative have turned your words that he never committed that order will be delivered before 5:00 PM. Very Disappointed on this. At least not the service but please stick to your commitment.



I hope your representative Rahul at least remember that my cake and flowers will come in the AC Van which is again false commitment from him. The delivery person was on Bike and this time again the cake and flowers are like>>>>>.



I am sorry for any bad words from my side but please step into my shoes and feel the pain to understand my situation.



Hopefully I would like to have my money back from Flower Aura ASAP if you think that my situation could be better if you would have provided me committed service. Waiting for your positive reply ASAP.

Please refund my Money ASAP

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