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Godrej Interio

West Bengal

Consumer complaints and reviews about Godrej Interio

Feb 11, 2017

Horrible after sales service

I purchased a multipurpose cupboard from Godrej interio shop, which was to be installed on 11th Feb 2017 morning. Despite repeated assurances whole day, the technician didn't turn up. We had to go out but waited for the technician to come, thus wasted the day waiting for him. i wish to warn probable customers of godrej interio about its horrible after sales service.
Feb 5, 2017

Delay in delivery & installation

For Wardrobe-1 Order conirmation no. 97338 dt.18.12.2016.at FREEZECO PVT Ltd . Plot No. 43 , Bhouma Nagar ( Unit-IV ) , Bhubaneswar.

Material delivered at Ground floor only on 03.02.2017 ( After 45 days )
But they are delivered to my Flat No 401 ( 3rd floor ) for last 2 days.
After 2 days , Your Manager Mr Amitabh Samathray claims Rs. 800 for delivery.
His behaviour is very HURSH , not at all FRIENDLY. For this , You may loose your customer heavily.

m: 9337482269
Jan 25, 2017




Dec 23, 2016

tightening of screws in Godrej interio kitchen with 25 years warranty

i purchased the kitchen setup with mdh board with 25 years warranty on whole product from M/S dream enterprises at faizabad road lucknow it was fitted in Badaal apptt.sector-3 near lekh raj panna market lucknow.it is not working properly, ilodged the complainton mobile no.8090007012 the lady received the phone and the technician would be sent but you willhave to pay 350/- by way of charges why such a reputed company will charge this amount ignoring the warranty period. ihope that you will look into the matter and reslove the coplaint and take the necessary action immediately.
sunil kumar gupta
Dec 23, 2016

sofa, dining table and chairs

I had purchased one 3+2+2 Platinus sofa , one dining table and 6 chairs from Godrej Interio in mid November, I got the delivery on 9th December wherein one dining chair was defective and hence was not fitted by the technician.Even the three seater sofa is not perfect and not properly stitched giving a poor finishing. I was told that it will be replaced in 3 days. More than two weeks have passed but no action has been taken inspite of repeated calls to customer care , show room and some persons in ur service centre.

I m extremely dissatisfied with Godrej for such a non friendly and callous customer relation. I will never ever refer Godrej Interio furniture to anybody as neither their quality is good nor after sales service. I think Godrej should not get involved in furniture business as it will only tarnish their brand image and brand value. I m really very sad to have taken a decision to buy Godrej range of furnitures.
CK Mishra
Cell no- 8879044114
Nov 19, 2016

Second time again received the broken mirror.

Second time again received the broken mirror.

I booked the order on 28th Sep and paid the full amount while booking.
Received the material after 1 month i.e on 26 Oct and found that mirror of dressing table was broken that time.
Again i wait for 25 days for new mirror and now after 20 days when i received the new mirror again it's broken.

Today when technician came to install the mirror and he opened the package found that it is broken one again. same is taken back by technician because last time i take care of broken mirror 20 days untill you delivered new mirror.

GogrejTeam Please confirm me following points:

> When i can expect the 3rd time new mirror get it delivered from your side and what's the surety that this time mirror is not break and from gogrej side who will give me surety i want that person details with designation.

And if i am not satisfy with the reply of above queries which will be answered by you please tell the procedure to get the money back.
As dressing table with out mirror is a scrap to me which i am handling from 25 days and even paid the full amount 2.5 month before still i am handling dressing table with out mirror is the example of worst service from Gogrej.

Now waiting for there reply.
Oct 1, 2016

storewel shelves

I have purchased storwel on 13-9-16 at company interio shop Lullanagar PUNE 40 against full payment. Still I have not received addtional 2 shelfs.
Priyanka Gupta kolkata
Sep 2, 2016

Poor service from beginning to end

I hv bought 2 steel almirahs from Brabourne road Godrej showroom (Kolkata) on 27th August 2016 worth Rs. 56650 to be delivered to Keshtopur Kolkata, 1 of Godrej centurion n 1 of Godrej interio. The service quality recd.was very poor from the beginning to the end.
The delivery was not done on assured time by the salesgirl. On being called for query regarding delivery the calls were avoided by the salesperson.
Then when delivery happened, the delivery people were handling the deliverable the goods at home very roughly. At the time of placing the almirah on place, they did not attached the gliding screw at the bottom made deep marks on the marble flooring .Moreover the delivery boys were very rude and fought for tip as well after paying Rs. 100 , they were arguing for even more. They took the packaging back with them, on asking the reason , they answered very harshly that customers can’t keep it n if they don’t return it back , there salary will be deducted Rs. 200 for each packaging.
Overall experience was not pleasant at all. Godrej being such a reputed Co. having such manpowers is very shameful.
Sarvagya Sharma
Aug 28, 2016

poor customer handling and no service provided

sarvagya Sharma <sharmasarvagya@yahoo.in>
To interio@godrej.com Jul 15 at 4:01 PM

PFA of the proof of purchase and a few photos of the bed box.

This bed was one of the wedding gifts of my sister, and lately she is having problems with the bed rather the bed box. The problem is that it is not covered, a lot of dust goes through this. It created a lot of problem with us when recently lizard and mouse were spotted going through it.

Being a reputed company that you are I expect you guys to look into this and get things sorted for both us and you.

We have been your customers through ages now, I hope you guys can help us with a way out.

You may well know what place does a wedding gift holds for families. Please help me out for this.

Contact us as soon as possible.
You can revert to this email at any point of time. And if you decide to call, do call on the father's contact number is **********.

I do not want to take this matter anywhere guys, let's talk this out and help us find a solution for the bed box so that we can cover the box without making it look hideous.

Thanks and regards
Sarvagya Sharma

Reply Reply to All Forward More
Shilpa Sawant Dear Customer, We are in receipt of your below email & regret the inconvenience caused. Further for your assistance, we are also forwarding your complaint to our Lucknow Branch who would look in & do the needful. Please bear with us till then. Thanking you for your patronage and assuring you of our best attention always, Yours faithfully, Shilpa For Godrej & Boyce Mfg. Co. Ltd.,
Jul 15 at 6:37 PM
sarvagya Sharma <sharmasarvagya@yahoo.in>
To Shilpa Sawant Jul 16 at 9:02 AM
Thank you so much.

Sent from Yahoo Mail on Android

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Reply Reply to All Forward More
sarvagya Sharma <sharmasarvagya@yahoo.in>
To sharmasarvagya@yahoo.in Jul 24 at 11:43 AM
any updates on this?

thanks for help.

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Reply Reply to All Forward More
sarvagya Sharma any updates on this? thanks for help.
Jul 24 at 11:45 AM
sarvagya Sharma <sharmasarvagya@yahoo.in>
To dalvis@godrej.com interio@godrej.com Aug 4 at 8:30 AM
any updates on this?

it has been a long time now, there had been an emergency in family due to which i was unable to check the status. Please revert, i do not want to make a trail mail here or anything else. At least do share the actual status no matter what it is.

thanks for help.

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sarvagya Sharma <sharmasarvagya@yahoo.in>
To dalvis@godrej.com interio@godrej.com Aug 16 at 6:17 PM
What is the current status of the status?

Can you please write back to me with an explanation or an answer?

Don't you guys do follow ups? Or keeping clarity with the customer?

It's not been a good experience till now.

I need to answer my family on this, please don't cramp me and force me to do things that won't do any good.

You can contact me on this email, or can call me on +91 9873879019

I have to leave tomorrow for my sister's place, if you can get this sorted this week I would be really thankful and would praise your support every where I can.

Sarvagya Sharma

Sent from Yahoo Mail on Android

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Reply Reply to All Forward More
Ram Preet Dear Sir Greeting from Godrej Interio Service, Lucknow. We have gone through the issue you are facing in the Marshal King Bed. As discussed the mattress panel of the Marshal king is made of the discontinuous Wooden Strip, which is as per the design. It cannot be replaced with the continuous wooden mattress panel of the other bed. Thanks & Regards Rampreet Yadav Godrej Interio Service Lucknow +91-9984215444 Dear Sudipta, Pls intervene
Aug 22 at 11:58 AM
sarvagya Sharma <sharmasarvagya@yahoo.in>
To Ram Preet
CC interio@godrej.com dalvis@godrej.com interiocare@godrej.com Today at 18:39

I am not happy with the level of service provided, quoting you here "this has been a long case and i am trying to resolve this soon." you did not only made a joke of this complaint but also made a fool out of me in front of my family and in front of my relatives.

I had stated how critical my situation is for this, you faked many times that you will personally visit but you never arrived.

Trust me on this, you might be really happy to tell me that this can't be resolved and you will close this case and what not.

and this is what you came with??
"We have gone through the issue you are facing in the Marshal King Bed.

As discussed the mattress panel of the Marshal king is made of the discontinuous Wooden Strip, which is as per the design.

It cannot be replaced with the continuous wooden mattress panel of the other bed."

If you had resolved this over the phone simply by analysing two different models why didn't you took the initiative to tell me this on the very first day?

It took so long for you to present such an unacceptable response?

You've not only let me down, but also many people that i have impact on?

I will now go on to write about this issue on social media. If you want you can escalate this case further to you corporate team and let them have a word with me. Enough of over the call conversation guys, it takes less than a minute to write a simple mail to share the current status of the issue which you have failed to do with my repeated reminders.

Very disappointing effort from you.

Sarvagya Sharma.
Aug 13, 2016

no service provided and the wardrobe got locked

I had purchased a wardrobe on 27th of april 2016 from ranchi from your showroom in main road but non of the engineer had visited us till date?
The wardrobe got locked and it is not getting opened for which i had launced a compalin ( no-is---- 843764) which had been closed without the service and i again launced a complain with no- 843877.
I got the mob no- 9234300778 of mr.Narain , and when i called someone else picked up the phone and disconnected without hearing me properly.

This is not the service we expect from company like Godrej.
Please help to solve my problem as even the bill and papers are inside the wardrobe.

Jul 24, 2016

regarding double bed complaint

As i purchased double bed from your dealer(TRISATYA Enterprises,Indore) in the month of january,2016. The bed has damaged second time within 6months. The 1st time it was damaged within 2months, that time your service people came and replaced some parts and assured us that the problem will not come again. So I kindly request you to replace another double bed or refund it.

Secondly as i have deposited the advance for wardrobe Rs.21,000, So i request you to kindly cancel the order of wardrobe and refund me my advance payment . As i am very much dissatisified with your qaulilty of bed .

NOTE- Kindly full-fill my need as soon as possible . I hope for a good response now .

Sanjay Upadhyay
Jun 1, 2016

VAT bill required

Dear Sir,

I was purchased one Wardrobe from your outlet at 432, near Panth Niwas, Lewis Road, Bhubaneswar, Odisha. One sales person named Raza sitting at this outlet is not giving us VAT bill. When I asked VAT bill he is telling us, it will take 15 days to get the bill. I was paid total money of RS 24,890 vide order confirmation Form no 97158, on 31/05/2016, I was also selected the Wardrobe H1 model, which was available at that show room whereas I have not yet received that Wardrobe(steel Almirha). Please do the needful. That guy's behaviour was also very bad he told that if I want to give any complain, I can give.


mobile number- 7540887246
Apr 28, 2016

Cheating by retailer

I recently purchased a sofa set,a bed and a dining table from godrej interio showroom in Palampur(H.P.). But a day after I got transferred to Dhaulakuan(H.P.). So the retailer promised me to get my furniture assembled at Dhaulakuan(H.P.). But till date no necessary action has been taken. Moreover he has delivered me a different dining table and a different bed. This is really pathetic and I am really disappointed with the service which was delivered to me by the retailer. So,I demand immediate aid for this.

Dr. Dhirendra Singh
goutam patra
Apr 11, 2016

Godrej Interior 3 door lock problem

I Sri Goutam Patra was purchesed a Godrej three door Interio .Model No: Slim Line,3 DR (216) from Glory Furnishers PVT Ltd , Taldanga G.T.Road , Chandannagore, Hooghly, a renowned dealer of Godrej product in Hooghly, on 28/05/2015 . After few month ( Nov'2015) the double door lock creates some problem . I talk with the above showroom regarding the problem many times and personnaly meet with them in the show room ,they assured my one technician will resolves the problem within few days in the month of Dec'2015 onwards.
Till today lock problem not yet soleved.
Kindly take some arrangement to solve the problem at an earliest.

Thanking you .
Goutam Patra
Mob No : 9433400558
sapna arora 64
Jan 2, 2016

GODREJ-What a shame.

The most poor customer service provider.i placed order for kreation X2 on 3rd December 2015 and tomorrow it will be a month i have not received my complete order.Their company only have rules in taking the money in advance but has no responsibility to deliver the product.they don't even take the burden of informing the customer that's also customer headache to go or call and price out the information from them.they delivered the product at 12'o clock in the night and by god's grace when the people from the company comes to assemble it they say the product delivered is a wrong one.
after calling hundreds of time only two doors out of the whole wardrobe is delivered and the rest is still a dream.now they say that the product has been exchanged and the workers are too busy to correct their mistake.now the 'GODREJ WORKMEN' and god only knows when i get the correct product and when will it be assembled.
WARNING:Don't buy godrej interior products,if willing to buy then place the order before going for a long holiday(so that u can relax in the mean while).
INVOICE DATE:23-12-2015.
Luvy Duvy
Dec 18, 2015

Very poor service (almirah)

I had financed a almirah vide Receipt No -139916, from your Jail Road Outlet Godrej interio- store E-57, gurunanakpura new delhi -110058 , in the name of Ms. Balvinder Kaur, and i am not happy with your product and the service you provide to me ... Your service was very slow & not satisfactory...
Parts found damaged when we received the almirah , wheels of slinding door are also damaged, almirah is out of balance. & It's almost a month gone we haven't receive the mirror & when today luckily i got the same then it's not the one which your guys are shown to me at your outlet. We need that mirror only. We have planned to buy some other products of GODREJ like , sofa set, table etc, but after this poor service we have changed our mind,
We thought that Godrej is big brand and they really care about their customers and provide good service to them. But this was totally unexpected from you.
I am requesting you to please provide a good service and installed my almirah urgently or else you can cancel my booking ..

And also a refund of Rs 180/- lying pending from your side , reqeust you to refund that amount also..


Balvinder Kaur
Dec 10, 2015


Respected Sir,
We have a problem in opening the 4 drawer verticale cabinet file of Godrej product. It has struck somewhere.. Please do the needful as per our requirements.
Nov 17, 2015


Dear sir,
I ordered a complete setup of the modular kitchen on DATE- 10/8/15 which was worth Rs.165450/- from your authorized GODREJ INTERIO distributor " AMBIENCE ENTERPRISES" Lucknow.
I have paid amount of Rs.118000/- in advance after paying the amount i received the material in the month of October. 2015 and even the material was short and quite damaged even .
Its been three months distributor hasn't completed the setup of my kitchen and even then he is asking me to pay rest of the money also in advance .He is saying that if i will not pay the whole amount in advance he will not complete the setup of the kitchen.
And i replied him that you complete the setup of the kitchen ASAP and i will pay you the amount remaining immediately.Then too he is not ready to install.
I hope you will take the action ASAP.
Details of distributor:
1. Distributor Name : AMBIENCE ENTERPRISES
2. Address : 3,Station Road , Siya Ram Complex Husainganj Lucknow UP.
3. Contact No. : 9307555500

manoj khanna
palia kalan
Nov 16, 2015

Irresponsibility to the peak level

Placed an order of 'slide and store text she'll wine red,slide n store mirror' from godrej interio,girnar,chorasta.Behala,kolkata-08 dated 06/11/2015. Full payment of Rs. 31,349 done and promised the delivery will be on 08/11/2015. The given date fails and without even compensating they didn't even responded that whether the delivery is on or not. We called and they postponed the delivery due to their cause.The same thing repeated till 16/11/2015 and they confirmed that if the same thing happens they are going to refund the money.They are so irresponsible that they didn't even called up once to assure that the delivery is going to come or not. Today is 17/11/2015 and still they are in the same position.
Sep 10, 2015

Pathetic Customer Service

‪#‎godrej ‪#godrejinterio ‪#‎patheticcustomerservice ‪#‎irresponsibleemployee ‪
I have placed order for 1 Leana, 5 Spyder and 3 Pulse chairs on 15/06/2015 at Rajasthan Central Stores Private Limited, MI Road, Jaipur. I have made an advance payment of Rs. 50,000. The sales person was Mr. Patni. He promised me that the chair needs to be ordered and it will take around 2-3 weeks to arrive. I started calling him after 3 weeks regarding my chairs and the continuos reply from MR. Patni was “Aaj shaam tak bhijwata hun”. Finally on 23/07/2015 he sent me the chairs. I have received 1 Leana and 8 Spyder chairs. I refused to accept all the chairs as it was not the order that I placed. I agreed to receive 1 Leana and 5 Spyder chairs. But when I looked at the Spyder chairs it was not NEW. I called Mr. Patni and explained him the whole situation. He said he will send the correct chairs in 2 days. But I have not received the chairs nor a courtesy call from the store or Mr. Patni. I was calling Mr. Patni almost daily but his response was “Aaj shaam ko bhejta hun”Finally on 3rd August I have received 5 Spyder chairs packed in cartons and unassembled. I called Mr. Patni again and he said he will send the remaining 3 Pulse chairs in 2-3 days and also the engineer who will assemble the chairs. Without any surprise I have never received a call from Mr. Patni or the engineer who was suppose to come. Finally after 15-17 days engineer came and assembled the chairs. Meanwhile I was in touch with Mr. Patni for the remaining 3 Pulse chairs but Mr. Patni was stubborn on his replies. “Aaj shame take paunch jayengi chairs”. On 18/08/2015 I personally went to the store and asked for Mr. Patni but he refused to come to meet me. I walked inside the cabin and met Mr. Rupender Periwal who is the owner of the store. I explained him the whole situation and he called Mr. Patni. Mr. Patni told him that the chairs are not in the godown and can not be delivered for the next 2-3 days. Whereas I was being told everyday that I will receive the chairs in the evening. Mr. Periwal apologised and took ownership on it and said he will make sure that the chairs will be delivered to me within 3-5 days. The same evening Mr. Periwal called me and said that only 2 Pulse chairs are available and will be sent to me but 1 Pulse chair will take almost a month. Meanwhile if I want I was given an option of changing the chairs. I acknowledged to him and accepted the 2 chairs and was ready to wait for the last one. Finally I received 2 Pulse chairs with in 3-4 days as promised. This was the first time when I got what I was promised. I was out of town for 2 days and when I returned and checked the chairs the chairs were faulty. In one chair wrong arm rests were installed and in the other one the back lock was not working. I called Mr. Patni again regarding this and he said he will get it repaired next morning but no one showed up. Finally after 10 days the engineer came and checked the chairs and said that the assembly is fault and it needs to be changed. By this time I was completely frustrated and I called Mr. Patni and told him to replace the 3 Pulse chairs with 3 Spyders. From that day till today I have been calling Mr. Patni for the chairs and all I can here is “Aaj shame ko bhijwata hun”

As dated 10/09/2015 I have not received my chairs and the chairs that I have received are not correct. I have completely lost faith in Godrej and would never recommend any of its product to anyone
Mrs. Geetha Balaji
Aug 29, 2015

Low Quality Products

VERY LOW QUALITY PRODUCTS ARE SUPPLIED BY GODREJ!!!! Gone are the days and Gone are our faith in the quality and assurance of Godrej. We recently bought file cabinets for our office. They are of very low metal gauge, very flimsy metal, flimsy locks, the drawers dont open fully to place the files, the flimsy lock doesnt even lock properly. DONT BUY FROM GODREJ. "GODREJ OF OUR PARENT'S AGE" DOESNT EXIST ANYMORE. GODREJ OF TODAY IS JUST A SHAM, SUSTAINING ON YESTERYEAR'S POPULARITY.
Aug 12, 2015

Godrej Kitchen- Need Help!

The Complaint:

I had placed an order for a kitchen with your franchise in Gurgaon, Mr. Anil D. Gulani and Ms. Simrit from M/s Kitty Chai Gifts Pvt. Ltd. on 31st May 2015.by paying INR 2,00,000 out of a total invoice of 270,289 (Invoice No.15031). The date committed to me for the kitchen to reach us was 2nd July and for finishing the kitchen was 10th July 2015.

Before placing the order, Anil and Simrit, had visited our premises and took measurement of the entire kitchen and surroundings to give us options that would suit our kitchen. Based on their professionalism and the level of intent to close the sale, we placed the order.

And soon our experience started taking a turn for the worse.

After placing the order, there was no sign of Anil or Simrit, After repeated followups on the status of the kitchen in transit during the last week of June and finally on 27th June upon physically visiting their office, we were only assured by Anil that the kitchen would be ready by 10th July if we would pay the balance amount of INR 69,289 after adjusting the earlier payment and the INR 1000 paid to Anil for taking complete measurements and designing our kitchen before placing the order. I promptly paid the entire balance amount immediately considering that the work will be done in time.

On the basis of assurances provided, we made arrangements to take off from work during the week between 2nd July to 10th July to get the work done.

However, on 29th June, we were communicated by Anil over mail that the order had still not left Mumbai and would now be dispatched only by 2nd July. The order finally reached our residence on 15th July.

Ms. Simrit gave us the go ahead to dismantle the entire kitchen on 17th July, and we got the same initiated under assurance that installation work would start the next day onwards. On the day of dismantling neither Anil nor Simrit visited the house to guide the dismantling team on what was needed to be done (as promised by Anil on 31st May while placing the order and again 27th June while taking the final payment that he would be available on Day 1 of dismantling so that everything is done correctly).

While placing the order, we had particularly mentioned that our existing slab was not to be dismantled along with 2 of the 3 pillars supporting the slab. This was agreed by Anil before placing the order and he had designed the kitchen accordingly.

However, upon specific instructions from Ms. Simrit, the dismantling team dismantled all three pillars supporting the slab. (not told to us at the time of placing the order) Upon questioning Ms. Simrit later that evening, she confirmed that the pillars would be rebuilt upon completing the installation of the kitchen and she assured that she would bear any additional cost to complete the kitchen.

While she was supposed to start installing the kitchen on the site the next day, we did not hear from them at all. Upon calling we were given the following excuses every day till 24th July when the work finally started.

18th July – “It is Id and we have no labor; we would only start work on 20th July”
20th July – “Last day of consumer discount scheme leading to rush of new customers, so we are too busy to attend to existing customers”
21st July – “It is our day off - and i cant attend to you; However i commit that work will finish by 25th July.” I was also told very clearly that the work would not start unless i pay the INR 6500 due to the dismantling guy, which i had withheld as my pillars were to be redone.
22nd July - No response to our repeated calls
23rd July - No response to our repeated calls
24th July - INR 6500 paid to dismantling guy - Work starts - Labor complains that the shell of the kitchen cabinets does not fit below the slab (meaning measurements taken by Anil were incorrect) – Installation stalls midway

Even before starting work, we had requested Ms. Simrit to come over to the site on 20th July to see if there were any last minute glitches that would come up. But she never came over to have a look.

On 25th July, the labor communicates that the slab would need to be removed for the kitchen to be completed. The dismantling team referred by Anil and Ms. Simrit comes home and gives a further estimate of INR 13,000 for removing the slab. Ms. Simrit agrees to her fault and has apologized. She offered to bear 50% of the cost of dismantling the slab.

At this stage, i lost all my patience and am not willing to spend a single penny on Anil and Ms. Simrits request.

The kitchen and the house are in a mess with the entire kitchen dismantled. I have an infant at home and it has become difficult to manage without a working kitchen.

Even before the kitchen order was placed, i had been very specific about the slab not being dismantled. The measurements for the kitchen were taken by Mr. Anil Gulani himself before placing the order keeping that in mind.

Finally they decided that the work an be completed by compromising on the supporters due to wrong measurements being taken.

They finished the work on 29th July but with pendency. I am still working in the kitcen which is incomplete. 7 shelves are pending from Godrej which they say are coming from Mumbai and also one broken glass which is not replaced till today.

I am not able to understand that i placed the order on 31st May and till today -13th August i have not received the full order and order which was received also was a very painfull installation.

ABSOLUTELY SHOCKING ! My first and last with Godrej. Speaks a lot about the company ethos. STAY AWAY !!

Need answers from Godrej as to when my pain will get over????

Jul 15, 2015

Abnormal Delay from Godrej Interio

I have booked Genius study table 207 @ Vgreen furnitures, Gachibowli, Hyderabad on 09.06.2015 by paying full amount of 11948/-. Order no. is 425931, dt. 9.6.15. They promised to deliver within 2 weeks. Material has come on 22.06.15 and one technician came on 24.06.15. When pack is opened, 2 planks are seen damaged. They raised one more complaint(no. 587543, dt. 24.06.15) for replacement of planks and promised again for another 2 weeks. Already 3 weeks are passed after 24.06.15(Total 5 weeks from order placement), but till now material has not come to me. When called to customer care/godrej person/dealer, no one is able to tell the exact status. I am now thinking that I have made WRONG DECISION by going to REPUTED COMPANY TABLE BY PAYING MORE MONEY, THAT TOO FULL AMOUNT AS ADVANCE.
I have never thought that such irresponsible behavior I have to bear from such reputed company

Jun 30, 2015

Godrej Interio - STAY AWAY FROM THEM

My chain of mails are attached and that tells you the whole story. A few lines to summarize :
- They sell me a defective model of Sofa-Bed as confirmed by the service technician himself and the model was immediately discontinued
- I logged in multiple complaints. The technician came just once, took his visit charges, promising to return with spare parts. It has been 6 months, and i am still following up
- Even on continuous follow ups, they refuse to provide the spares or any service saying that the parts are not available, even within one of buying the furtniture
- they have even stopped responding to my calls and mails.
ABSOLUTELY SHOCKING ! My first and last with Godrej. Speaks a lot about the company ethos. STAY AWAY !!

Sanjay Sharma

Apr 19 2015

ToShilpa Dalvi

Its has been another 8 weeks since i escalated the issue to you and the customer care but no one has bothered to resolve my problem.

My one year old Palladium Soda-Bed is lying broken for more than 6 months now.

You sold me a piece of junk with defective design and no spares and service support. Now everyone is avoiding me and not even bothering to respond to my queries.

PLease arrange to pick up and take back this piece.

I am shocked to see a reputed company like Godrej cheating its Customers.


sanjay sharma

Nirvana Country, Gurgaon

From: Shilpa Dalvi <dalvis@godrej.com>
To: sanjaysharma_ko
Sent: Saturday, February 28, 2015 10:29 AM
Subject: FW: Breakdown and Repair of my Palladium Sofa-Bed - COMPLAINT No. 71746 dated 13th Jan 2015

Dear Customer,

We are in receipt of your below email & regret the inconvenience caused. Also my apology for the delayed response.

Further for your assistance, we are also forwarding your complaint to our Delhi Branch who would look in & do the needful. Our branch Service Executive, Mr. Jayander Rawat will be handling this complaint & his contact No. is 9650660156.

Please bear with us till then.

Thanking you for your patronage and assuring you of our best attention always,

Yours faithfully,


For Godrej & Boyce Mfg. Co. Ltd.,

From: Sanjay Sharma
Sent: 27-02-2015 2:14 PM
To: interio@godrej.com; interiocare@godrej.com
Subject: Breakdown and Repair of my Palladium Sofa-Bed - COMPLAINT No. 71746 dated 13th Jan 2015


I had bought the Palladium Sofa Bed exactly 16 months back from your Showroom in Kirtinagar, New Delhi.

The only piece lying in the showroom was damaged as the support structure had given way and the pipes had bent. I was told that it was a problem with that specific piece and they would arrange for a new one for me. The new one was accordingly arranged in a couple of weeks.

For the past 5-6 months i noticed that the head portion of the Sofa-bed (when it is opened out as a bed) is beginning to sink and the head feels way below the feet level. This got aggravated since Dec-Jan. Please note that I mostly use it as a Sofa and it gets opened up and used as a bed only once a month.

I called your customer care and lodged a complaint on 13th Jan 2015 (Complaint No. 71746). I was visited by your technician in a couple of days who inspected the Sofa-Bed and said a couple of things that startled me. He told me that this was a defective design and the company has stopped making it now. He also said that he has faced many similar problems at other locations. He identified two key concerns/ defects - the structure was loose, bent and a couple of screws were missing and the mattress spring was too hard. He charged me Rs 350 for the visit and promised to return with the required parts etc in a couple of days (copy of the visit receipt attached).

I waited for more than 3 weeks for someone to turn up and then called your customer care again on 5th Feb. All i got was an sms from a number saying that the model is out of date so the parts are not available and hence the complaint is being closed. I immediately called back that number and the person promised to check and revert the next day, which he never did.

I called the customer care again on 24th Feb and was once again told that someone will call and come over within a day. Its 4 days now and no one called.

I am appalled with this kind of service from Godrej. I bought this item (despite seeing a damaged piece in the showroom) since i trusted the Godrej brand and hence the reason given by the sales team.

First you sold me an item which had a defective design and the production was stopped. And then, despite my follow ups for more than 7 weeks, no one is attending to the defect and repairing it.

Kindly arrange to repair or replace immediately.

Warm Regards

Sanjay Sharma

Nirvana Country
Jun 15, 2015

nondelivery and fitting

I have ordered modular dresser from Godrej interio [ through Phoenix Machines pvt. Ltd. - wholesale dealer of Godrej and Boyce ] and fully paid in advance on 14.3.15. Though company is supposed to deliver within 6 – 8 weeks, I got the components delivered after 2 and half months. Subsequently , despite multiple reminders, their technician is not coming to assemble the parts.After every call, I was informed ,that some particular technician woulbe coming, but 3 months over, still nothing happened.

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