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Consumer complaints and reviews about GoIbibo

Goibibo Group
Jun 26, 2019

Flight cancelled with out any prior information and refund not given completely

Dear Harikrishnn,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Team - Goibibo
Jun 10, 2019

Flight cancelled with out any prior information and refund not given completely

Dear sir,

I had booked flight from Pune to Cochin on 08/06/2019 through Goibibo app, it's a connection flight and first flight is from Pune to Chennai that's spice jet at 2:00 am from Pune and reach at 3:30 am at Chennai and another one is from Chennai to kochi that's Indigo airline it will start at 5:30 am from Chennai and will reach kochi at 7:30 am. So at 12:15 am during check in time at Pune the spice jet people told like the flight has been cancelled and there is no other flight from Pune to kochi or to Chennai .After several discussion with the airline I tried to contact Goibibo but they don't have nay emergency contact number and they are not even picking up the call when connecting through their toll free number. Finally none of them helped me and I lost there at Pune airport and I was not able to reach Chennai to get the connection flight also.Then the spice jet people told me that I will get the entire amount I paid with Goibibo and don't worry about the amount . Then i checked another flights to reach kochi so I got one at morning 9:30 from Mumbai so I took a taxi from Pune thats costing 2800/- and I reached Mumbai airport at 5:15 am. I waited there and I got the flight from Mumbai at Rs.5009/- . So my total expense is RS .7809/- instead of 6288/- I paid before for the missed flight. Then some way I got call to Goibibo and they told like they will discuss with the airline and will refund all amount. But no call back happened again I called 2-3 times and after that I got a message showing RS 6288/- is the amount paid and the refund amount is RS .3991/- I got wondering that's is they kidding me I paid 6288/- and due to their fault only the flight cancelled and due to that I was unable to reach Chennai to get the connecting flight also. All these happened and I didn't received not even one message from Goibibo side telling about the cancellation of flight. Then I got a call from Goibibo telling about the refund of 3991/- I told them the same thing and that person given phone to their supervisor and talked with that lady also about the issue and I need refund of full amount Rs 6288/- after several arguments she told me that she will do the needful to settle the refund for that she need to discuss with their higher management and will call back . After that I not even get a single call or message from their side . So I called up again raising the complaint again and I realized that they are not even recorded the issue in their system because none of them aware about this issue when I given my details every one is asking me about the issue from the beginning itself so I forced to tell all the story to them . After that the name of the last person I talked with Goibibo is vikas and he promised me that he will call back with in 15 minutes and give proper resolution for entire refund. So I waited ...it's being Hours ...no response.. This is pure cheating So Dear consumer complaint board Kindly Help me to Get the refund amount of Rs.6288/-.



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