My transaction was failed, the money got deducted from my account but i haven't still got the refund for the same it's been 5 days. Whenever i try to contact their customer service they are always busy in another call.

On 20 Aug 2019 I made a transaction (Through Contact No.) of Rs. 2900 from google pay app.The amount got debited from my bank immediately but it was not credited to the merchant. I contacted to google pay support they told me that your transaction gone to another bank (Canera bank). but how can it possible whereas i made transaction in correct contact and he's also received a massage on google pay app of that receiving and merchant have no any account in canera bank he's account of HDFC bank which linked to google pay upi. before that translation i do much more transaction in same merchant account through google pay UPI but only in that transaction to contact number google pay picked wrong upi id. I contacted to google pay for that issue they said that they cant do anything in that issue after debiting amount in account.
It would be much appreciated if i could get some help and resolution on this. Kindly reach me for any additional information.

Thank you
Rohit Sharma
Mob:8923196009

sir maine kl 2 feb ko bill jamaa kiya baar baar failed ka msg aaya kch der baad maine check kiya toh mere account se 521 rs ki amount do baar kat gyi sir kirpya mera refund jald se jald krne ki kripya krein

On 4 the august 2018 I have transferred an amount of RS 1000 in Mr vishals sbi account no 34305426124. However the said amount was debited from my account but not credited to Mr. Vishals account .
My UPI transcation I'd - ############
Name - Maninder Singh Negi
SBI account no - 30419757917