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Hathway Cable & DataCom

India,
Karnataka

Consumer complaints and reviews about Hathway Cable & DataCom

[email protected]
 
Apr 25, 2019

Hathway internet deactivation and refund

I need to relocate within the city(Bangalore) when I requested Hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence I have to disconnect the service.

I had paid money for 6+2 months package and after 2 months of usage i will be disconnecting. Hence when I asked about the refund, one of the customer care executives(on 7th April 2019) told me that I would get back pro-rated basis refund and the billing team would call me back for refund details. However when I mailed the Hathway support help desk, they are telling me refund is not possible as per the policy. I couldn't find any such policy in Hathway portal, neither I signed any such policy.

If I am not going to use the internet service for the remain 6 months of the package, why should I be charged for it.

I want the refund to be processed. Please help.
Prathikgupta
 
Mar 5, 2019

No transmission and rude hathway operators

To whomsoever it concern
There is no transmission since three weeks now,channles selected and provided to operator,payment for whole year made in advance but still no service by hathway.

Shankar - 9886115920
Rajesh - 9886115940

Above are hathway operators who do not know how to talk to customers and keep making false promises but nothing happens. They speak rudely over the phone and ask the customer to go ahead and do whatever they want to. Rajesh's phone is perpetually off. Pathetic service by hathway. DO NOT RECOMMEND HATHWAY TO ANYONE. PATHETIC SERVICE!!HATHWAY YOU LISTENING??!!

Prathik Gupta
gkrishnaengg
 
Feb 15, 2019

Fake calls mentioning from Delhi court on behalf of Hathway

Hi team,

This is really pathetic I already disconnected Hathaway internet 2 years back paid all pending amount and surrendered router.I got call from number ‭+91 73035 72189‬ that call from Delhi court regarding router submission ,which already submitted please look into the issue as soon as possible . It's really a harassment I will go to consumer court if this is real and if not check that how my old data accessed by some fake People.

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