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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

[email protected]
 
Nov 20, 2017

Hathway Broadband

We are are regularly chasing to Hathway people but unfortunately they taking this subject casually bcz we paid adavance for three month .....below complaint detail and mail fyr


From: Vikrant Sharma [mailto:[email protected]]
Sent: Monday, November 20, 2017 5:50 PM
To: '[email protected]'
Subject: FW: Hathway not able to resolve issue since taken the connection. Account No 1150468375

Dear Concern
Waiting for response below complaint still unresolved …….
Regards:
Vikrant Sharma
Cell: 9339522445

From: Vikrant Sharma [mailto:[email protected]]
Sent: Monday, November 20, 2017 9:18 AM
To: '[email protected]'; '[email protected]'
Subject: Hathway not able to resolve issue since taken the connection.

Dear Concern
Does anyone of your team review the feedback / complain status of logged complains?????????????????????????????????? seem all untrained / forgery people recruited in your company as without resolving/ attend the issue they close the complaint ……Need revert on this immediately

Ticket # Created Date



17112017W661083 17/11/2017 10:07
16112017W654841 16/11/2017 16:36
16112017W647399 16/11/2017 9:20
14112017W619369 14/11/2017 9:55
10112017W566839 10/11/2017 12:53
08112017W543532 08/11/2017 17:23
07112017W520998 07/11/2017 10:11
06112017W508193 06/11/2017 11:15
24102017W334575 24/10/2017 17:43
13102017M203395 13/10/2017 14:32


Thanx & Regards:
VIKRANT SHARMA
9339522445
Salman Majid
 
Nov 19, 2017

Tech Issue

Hi Team,

Greetings of the Day!!


Kindly be informed that i am using you service from last one year i never complained about your service but from last 3 months i am facing continuously same problem. I am not here to complaint every day or to call your customer care Executive who do not know how handle customer, They literally what is customer service i spoke with Ms. Apoorva i told her my whole concern after listening concern she disconnect my call after that i called up again to your customer care executive and spoke with Mr. Vakeel Ansari he, Told him full concern and asked for resolution he put me call on hold for long time after sometime he disconnect my call. Is this your customer service? why i am not getting proper solution?

last month i did not recharge my Wi-fi so every day your dealer Mr. Himanshu (+919582028002) and one other person (+918860603486) called me every day for recharge and said you will never faced this issue again and bla bla !! Now i did recharge this month and facing same problem, after getting problem i called to Mr. Himanshu (+919582028002) he said i don't know and cut my call.

Kindly change my modem because i am facing same problem from last 3 months which is Red LOS light on modem.

Regards,
Syed
+91 9540613602
Salman Majid
 
Nov 19, 2017

Tech issue

Hi Team,

Greetings of the Day!!


Kindly be informed that i am using you service from last one year i never complained about your service but from last 3 months i am facing continuously same problem. I am not here to complaint every day or to call your customer care Executive who do not know how handle customer, They literally what is customer service i spoke with Ms. Apoorva i told her my whole concern after listening concern she disconnect my call after that i called up again to your customer care executive and spoke with Mr. Vakeel Ansari he, Told him full concern and asked for resolution he put me call on hold for long time after sometime he disconnect my call. Is this your customer service? why i am not getting proper solution?

last month i did not recharge my Wi-fi so every day your dealer Mr. Himanshu (+919582028002) and one other person (+918860603486) called me every day for recharge and said you will never faced this issue again and bla bla !! Now i did recharge this month and facing same problem, after getting problem i called to Mr. Himanshu (+919582028002) he said i don't know and cut my call.

Kindly change my modem because i am facing same problem from last 3 months which is Red LOS light on modem.

Regards,
Syed
+91 9540613602
Salman Majid
 
Nov 19, 2017

Tech Issue

Hi Team,

Greetings of the Day!!


Kindly be informed that i am using you service from last one year i never complained about your service but from last 3 months i am facing continuously same problem. I am not here to complaint every day or to call your customer care Executive who do not know how handle customer, They literally what is customer service i spoke with Ms. Apoorva i told her my whole concern after listening concern she disconnect my call after that i called up again to your customer care executive and spoke with Mr. Vakeel Ansari he, Told him full concern and asked for resolution he put me call on hold for long time after sometime he disconnect my call. Is this your customer service? why i am not getting proper solution?

last month i did not recharge my Wi-fi so every day your dealer Mr. Himanshu (+919582028002) and one other person (+918860603486) called me every day for recharge and said you will never faced this issue again and bla bla !! Now i did recharge this month and facing same problem, after getting problem i called to Mr. Himanshu (+919582028002) he said i don't know and cut my call. Is this customer service. there is no customer satisfaction and value in your company.

Kindly change my modem because i am facing same problem from last 3 months which is Red LOS light on modem.

Regards,
Syed
+91 9540613602
Hathway Broadband
 
Nov 10, 2017

MODEM RANGE

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
C.APOORV
 
Nov 9, 2017

MODEM RANGE

I AM NEW CUSTOMER, THE RANGE OF THE MODEM IS VERY BAD, ALSO I HAVE AN EXTENDER SO THE WIFI KEEPS SWITCHING BECAUSE OF WEAK SIGNAL. IT IS VERY VERY FRUSTRATING, PLEASE GET THE MODEM REPLACED WITH A STRONGER RANGE MODEM IMMEDIATELY.
Hathway Broadband
 
Nov 3, 2017

Hathway router not covering the apartment

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
rajiv_baheti
 
Nov 2, 2017

Hathway router not covering the apartment

I stay in SNN Raj Serenity and got a Hathway broadband connection in May 2017.
The router is not covering my apartment and I was promised that stronger router will be provided.
It has been over five months now, but the issues is not resolved yet. I have raised complaint with Hathway but no resolution.
Request authorities to help resolve the issue.

Thanks,
Rajiv
+91 91489 34444
prabhushiv13
 
Oct 26, 2017

Worst Service and shameless people, should never be helped

I haven't seen such a shameless people who beg for help initially and then disappear when required.

One fine day a Hathway executive comes to my place requesting to install a power supplier/backup unit (which provides the electricity to the whole society's internet/Modem) at my flat as other people in the society did not allow the Hathway Executive to install the device in their flats. But, I agreed and the Hathway executive and officers who met me promised as they pay the electricity bill consumed by the power supplier/backup unit, will be paid, would pay rent as they are using my flat and some other things as well. Leave the rent and other thing these people can’t even afford to pay the electricity consumed by the power supplier/backup unit and when I paid the electricity bills and asked them to refund the amount to which the executives or officers didn't even bother to pay nor have a curtsey to at least answer/respond to calls or messages.

I escalated the same to Nordal office and the appellate a couple of times to which I receive an email saying we have as Operational team to take care of this issue and later no action has been taken.


Regards

Shiv Prabhu
9665596076
[email protected]
prabhushiv13
 
Oct 26, 2017

I haven't seen such a shameless people who beg for help initially and then disappear when required.

I haven't seen such a shameless people who beg for help initially and then disappear when required.

One fine day a Hathway executive comes to my place requesting to install a power supplier/backup unit (which provides the electricity to the whole society's internet/Modem) at my flat as other people in the society did not allow the Hathway Executive to install the device in their flats. But, I agreed and the Hathway executive and officers who met me promised as they pay the electricity bill consumed by the power supplier/backup unit, will be paid, would pay rent as they are using my flat and some other things as well. Leave the rent and other thing these people can’t even afford to pay the electricity consumed by the power supplier/backup unit and when I paid the electricity bills and asked them to refund the amount to which the executives or officers didn't even bother to pay nor have a curtsey to at least answer/respond to calls or messages.

I escalated the same to Nordal office and the appellate a couple of times to which I receive an email saying we have as Operational team to take care of this issue and later no action has been taken.

Regards

Shiv Prabhu
[email protected]
Azmathulla
 
Oct 26, 2017

Technical

V bad service bought connection 3 days back not I am regretting y I bought dis bullshit service provider they allure is only with false promote. Can u pls refund my money plz so I will opt for other service provider no connection from past 2 days n executives telling wait for 24 hrs
Hathway Broadband
 
Oct 18, 2017

HATHWAY CONNECTION NOT WORKING

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
jainaaush
 
Oct 17, 2017

HATHWAY CONNECTION NOT WORKING

I HAVE TAKEN A NEW CONNECTION 20 DAYS BACK, MY ACCOUNT NO IS : 1149591252 . TILL DATE I HAVE USED ONLY 4 DAY NOW LAST 6 DAYS IT WAS NOT WORKING, I HAVE MADE SEVERAL COMPLAINT TECHNICAL PEOPLE ARE ASKING MONEY, WITHOUT SEEN THEY WERE TELLING SOME TIME ROUTER IS DAMAGE, ADOPTER IS DAMAGE.
I HAVE PAID MONEY RS 6450/- FOR 6 MONTH PLANS AND GOT 2 MONTH FREE.
IT IS VERY EMBRACING SITUATION. ONE SIDE CONNECTION IS NOT WORKING OTHER SIDE NOBODY IS READY TO LISTEN THE COMPLAINTS. WHAT TO DO ? WE WERE ASKING THEM TO SHARE SENIORS CONTACT DETAILS BUT NO ONE IS READY SHARE. I WANT TO KNOW HOW I GET MY MONEY BACK WHICH I PAID FOR HIGH-SPEED INTERNET BUT HATHWAY PEOPLE FIT A BLACK BOX WITHOUT ANY NET CONNECTIVITY.
HOPE I WILL GET JUSTICE.
AAYUSH JAIN
prashant vinayak rao
 
Oct 16, 2017

Regardind 4 month plan

I PRASHANT RAO had a AC NO 1124696566 .Yours call center Mr suraj had given me plan of 3 + 1 MONTH (4 MONTH PLAN) But i am getting a message that plan is expiring on 20th OCTOBER its only 2 MONTH & same days & i had complained so many time. If my INTERNET get disconnect don`t call for renewal as long as i get my 4 MONTH . My contact no 9930209484.
kamalakar.bayya
 
Oct 16, 2017

Horrible customer service

I am not getting internet for the last 6 days. I thought due to rain the line got disturbed and I did not raised any request. After 2 days I raised a request. It was closed without providing any resolution. I raised 4 tickets after that and all those 4 tickets were closed without providing any resolution.

This is horrible service I am experiencing.

I have used Act Fiber for 6 years. Hardly there we issues. When ever there was an issue, i used to get sms alerts and used to get resolved in time.

I don't know why i switched to Hathway. I paid the amount for 1 year. Is there any option to get refund? I have used Hathway for 3 months. You can deduct the amount for 3 months.

Promise you i will never ever use Hathway again.

Regards
[email protected]
kamalakar.bayya
 
Oct 16, 2017

Horrible customer service

I am not getting internet for the last 6 days. I thought due to rain the line got disturbed and I did not raised any request. After 2 days I raised a request. It was closed without providing any resolution. I raised 4 tickets after that and all those 4 tickets were closed without providing any resolution.

This is horrible service I am experiencing.

I have used Act Fiber for 6 years. Hardly there we issues. When ever there was an issue, i used to get sms alerts and used to get resolved in time.

I don't know why i switched to Hathway. I paid the amount for 1 year. Is there any option to get refund? I have used Hathway for 3 months. You can deduct the amount for 3 months.

Promise you i will never ever use Hathway again.

regards
[email protected]
Virendra lembhe
 
Oct 13, 2017

Hathway wifi

Hathway service is worst experience ever in my life.
They provide worst security router.
There router is and wifi speed is very bad.
Bad service they given to you.
They never replied to your urgent mail.
They cannot do work for their customers.
I really fed up of there service.
Its worst than ever.
Dont use Hathway.
Girish d
 
Oct 7, 2017

Hathway money not refund

Hello sir,
I had hathway account earlier and disconnected for sometime long back. One of the agent of hathway called me and told me the benefits of the renewing my hathway account. According to that I recharged of 2400 rs, online on 27-Sep-17. Later stage broker says there is no connectivity in my area. What the hell is that. Without checking the network you are assuring benefits and taking our money. You are aiming to loot our money. After that raised so many complaints, no talk about refund my money. What a stupid system. I never refer anyone to pay hathway without installation of broadband connection. So many days covered no response from customer care. Pathetic customer care service. Never receive call.

My account number : 1107650471
Name : GIRISH DHARESHWAR
Mail : [email protected]
Mobile :7795277546

I got message like this long back.
SPECIAL OFFER, Renew your Hathway Acc No.1107650471.With 3Mth & above payterm & get 45days plus 500gb extra. Visit goo.gl/j8QZF8 or call 7022674527.Tc
Prasanth Kalaivannan
 
Oct 4, 2017

Didn't receive my refund amount

Hi,

One of the worst service provider and customer care service. It has been more than a month since i have been informed that connection is not feasible in my locality, Still i haven't received any refund amount from Hathway. Everytime when i contact the customer care all i hear is some silly templated answers, I have been informed every time that concerned team would call me back, It has been more than month and still im waiting for an call back from the concerned authority. Never expected such an worse customer service from Hathway. I would strongly recommend not to prefer this broadband if you are looking for a responsive customer service.

Bill number : 22824
Contact mail address : prasan[email protected]
Hathway Broadband
 
Oct 3, 2017

Connection not installed

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
Oct 3, 2017

Speed issues and Disconnecting

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
Oct 3, 2017

HATHWAY CONNECTIVITY & SLOWNESS

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
Oct 3, 2017

Connection not installed

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Hathway Broadband
 
Oct 3, 2017

internet

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
vjashwal
 
Oct 3, 2017

Delay for internet connection

Dear Sir,

I contacted Hathway broadband service provider at Kamothe Navi Mumbai location. I spoke to Udit Narayan the person is delaying the process as he says there is no connection at your building so it would take 3 days to take approval and do the connection. I want to know if this the response from such a established service provider then how can we recommend you to anyone.
Please look into this and provide a resolution to it.

Vickram Jashwal
[email protected]

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