Log inRegister
Submit Complaint

Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

Hari Sankar Gauda
 
Jun 16, 2017

Hathway are cheaters

Hathaway has no ethics and are cheats
I had taken a new connection on 27/5 and paid in full (Rs. 3450 for 3 months). Got my connection on 28/5 and since then I have been having issues with connectivity. The connection sucks and keeps going off. The line speed was 50 mbps and I have been getting speeds of less than 1 mbps also. This happens everyday and I had called up 5 times in one week for low speeds. each time they say the problem will be rectified in 6 hours. The technical support is a scham and people cannot solve anything except restart your modem remotely.

I had asked for a cancellation and a full refund as I have been cheated.

If you are a Hathaway official who is reading this and if you have any iota of ethics in your then take this up and refund me of my money

my customer id : 1139022143
Hathway Broadband
 
Jun 16, 2017

Once after one month also relocation request is still onhold

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
xyz7457457
 
Jun 14, 2017

Once after one month also relocation request is still onhold

We just raised a relocation request its been a month already every time when we are checking with them they will tell like with in 24 hours problem will be resolved for sure every time from 15 days we just had the recording off all ppl who told me like with in 24 hours it will be resolved almost 20 calls and recordings with limit of 24 hours , 24 days also gone but not resolved how reluctant people are hathway customer care , they dont even consider after a month also
kishore ryakam
 
Jun 10, 2017

Please donot go for Hathway broadband connection. Worst service/support in hyderabad.

Hi ,

Hathway broadband account number : 1141817024 is created but service is very very poor. 8 days past,cable connection is not established yet. When I am calling them they are providing false information. No answers many times. I request you guys, do go not for new Hathway connection.

My mobile: 9666488788

Thanks
Kishore
Seelam swetha
 
Jun 8, 2017

Not getting internet

1133851258
Hathway Broadband
 
Jun 6, 2017

Hathway are Cheats

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Nilesh Singh
 
Jun 3, 2017

Poor Service

my plan is Thunder4 50Mbps Blr Pre Qtrly but i am getting 3 Mbps , I have raised multiple complain about lots of different issues . Now I am just fed up with its service , In no way you can justify 50mbps to 3mbps speed . If you can't give particular service why are you mking false promises to customer and cheating them.

You guys will just not lose your customer but also reputation.

Customer-id: 1131960482

Poor Service

Aaluru
 
Jun 2, 2017

Hathway are Cheats

I had taken a new connection on 18/5 and paid in full (Rs. 3450 for 3 months). Got my connection on 26/5 and since then I have been having issues with connectivity. The connection sucks and keeps going off. The line speed was 50 mbps and I have been getting speeds of less than 1 mbps also. This happens everyday and I had called up 3 times in one week for low speeds. each time they say the problem will be rectified in 6 hours. The technical support is a sham and people cannot solve anything except restart your modem remotely.

I had asked for a cancellation and a full refund as I have been cheated. The call centre does not know anything and now they say Hathway will not refund the amount. Stay away from them as they are very unethical in their ways and cheated me off my hard earned money.

If you are a hathway official who is reading this and if you have any iota of ethics in your then take this up and refund me of my money

my customer id : 1140671574
Aaluru
 
Jun 2, 2017

Hathway has no ethics and are cheats

I had taken a new connection on 18/5 and paid in full (Rs. 3450 for 3 months). Got my connection on 26/5 and since then I have been having issues with connectivity. The connection sucks and keeps going off. The line speed was 50 mbps and I have been getting speeds of less than 1 mbps also. This happens everyday and I had called up 3 times in one week for low speeds. each time they say the problem will be rectified in 6 hours. The technical support is a sham and people cannot solve anything except restart your modem remotely.

I had asked for a cancellation and a full refund as I have been cheated. The call centre does not know anything and now they say Hathway will not refund the amount. Stay away from them as they are very unethical in their ways and cheated me off my hard earned money.

If you are a hathway official who is reading this and if you have any iota of ethics in your then take this up and refund me of my money

my customer id : 1140671574
Rajapandian Last
 
May 29, 2017

Recharged but internet is not working

My internet is not working. It was not working from Friday Evening then i checked balance, it was showing -2rs then i have recharged my account with online payment (around 3443 for 3 month). but internet is still not working.

I called customer care they are saying account and mac details not available (called 2 times). No response after that. Checked my account in portal and my balance is showing -3445 rs. Please don't go with Hathway beware.


Account No : 1141247187
Ankita Goel
 
May 25, 2017

Poor internet connection

My account no. is 1130298928
Its been one month that my internet is not wroking properly. In the beginning it was working for 2-3 hrs a day but now it has stopped working at all.
I have complained so many times and everytime one of the service guy used to tell me to reboot it but the issue has not solved yet.
Please check and solve it as soon as possible.
sardeep
 
May 25, 2017

Fraud with No connection

I am so frustrated with the service of your team and the DSA agent in Delhi at safdurjung, one guy came to my house and he offered me with the service on 19th Feb 2017 and he took a payment of 2700/- from me and post that no one turned up and i had tried calling them so many times but no one responded back and than i have registered a complaint on your customer care and asked for refund and they have cancelled the account number and lodge the complaint one month ago and said that you will get your refund via cheque but till date i am following but no one is ready to give me the exact status of my money which that fraud Mr Vikas took from my house, his mobile number is 9540350745, i have made the payment through credit card and till date no reply neither from this guy nor from customer care, I am totally pissed off with the stupid service of hathway, this happen with me twice and i dont want to use the service of this company in my life and i will also ask my society to close all the connection of hathway with immediate effect. I am mentioning this complaint for the last time on your website after this i will go for legal suite against this company and publish the same on facebook and tweeter.

Detail is as follows :-
Best residency apartment
A604, plot number 1, Sector 19B, Dwarka New Delhi.
9899616220
Account name is Jasmeen Bains.

Last time asking if you will refund me a payment within this week than fine otherwise will be tough for hathway to handle my anger.

Regards
sidhu
meghanaj10
 
May 23, 2017

No internet

Hathway never has any internet!! Ever 10-20 mins once the internet is gone. Very bad. Have complained so many times to customer care and i get same reply that there is no problem. Don't know what to do anymore.
Rameshmummidi
 
May 21, 2017

Faraud Hatway broad bandBetter not go with

I took new connection.Ther did installion very late and For activation there told so many stories daily while calling calcenter. First day ther told today we will active service mac is missing I provided mac Id i watied for that day.
Next day also same problem there told again mac is missing we activated today. Same repeated for one week.After ther ther told new story your payment is not showing that went for one week. I toook connection on
07th may 2017. But still now my account is not activated.
There gave some SLA to me but never complete my compliment on time and still now.

Very bad service I never seen before.There took my money at time and there after 20 day there telling your location don't have services of hatway it wast of time and money .please don't take hatway connection better go with other providers

My account :1139665204
Rakiverson
 
May 20, 2017

Inconvenience Caused By Hathway to a Customer

From a year I have been requesting Hathway to collect my router so that I can get my deposit money of 1,100 rupees back. Since the time I withdrew from your broadband service, after almost a year, after me personally following up with Hathway to collect the router, 2 and a half months back a person came to collect the router. Your customer service said that I would receive my deposit amount after 45 days.

After 2 months (60 days) I have contacted your customer service (on 28th Apr. 2017) to find out the reason for the delay. The customer service always takes a complaint fresh and tells to wait for 24 hours to get back to us–but quiet honestly they have ‘never’ call back after they say that (including today 20th May 2017). I’m not speculating all this but I speak with a year of experience on how Hathway Hyderabad operates.

Last week I had an intense argument with the customer service team and billing department. To my knowledge, I believe that they were lying because they give silly reasons that they have missed the receiver’s name, “could you tell us now’, they have also lied saying that they have been calling the registered number but when I put my sister on the conference call it was clearly proved that they lied.

The person I spoke to was a person named Rajesh from the billing team and he had said that they have unclosed accounts/refunds as old as 6 months and a year–as if it is a degree of achievement for Hathway. The same person also said that I would receive my cheque by this week (after the heated argument), but it never happened.

PS, for all the pain that Hathway Hyderabad is causing me is worth to take it to a criminal court as an act of crime and injustice because they have taken the router and never returned my deposit money. If I had never called Hathway they would have never enquired about my cheque. What’s the point of having a high profile celeb brand your company when you can’t give a solution to your customers.

Note: I had wasted around 1,000 rupees just to speak to Hathway and your teams for putting me on hold until the call disconnects for an amount that’s equivalent to my deposit money. I hope that you understand the great inconvenience caused by Hathway and your teams.

Account number : 1102838818
ra4y414
 
May 19, 2017

Fraud Hathway

Worst ISP EVER IN INDIA, EVEN BSNL IS BETTER AS COMPARED TO HATHWAY ATLEAST BSNL DOESNT STEAL DATA FROM THIER OWN CUSTOMERS AND ALSO SERVICE IS WORST. FROM THE I GOT NEW HATHWAY CONNECTION UNTILL I CHANGED MY BROADBAND CONNECTION. HATHWAY GAVE ME ONLY INTERNET DISCONNECTIONS MOST OF TIME. ALSO WHEN CALL TO CUSTOMER CARE. THEY WILL IGNORE YOUR CALL OR DECLINE THE CALL AND TALK WITH ATTITUDE AND EGO AS IF WE ARE THEIR SERVANTS
Hathway Broadband
 
May 17, 2017

poor serv

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
akshit125
 
May 15, 2017

poor serv

Cust id: 1119250197

Hi,

I have been using hathway internet for past 3 years but receiving very bad response from customer service and network connectivity for the past 3 to 4 months. I have also logged a complaint against the same to the customer care but the ticket is marked as resolved the same day without even resolving the problem actually.

Firstly, the actual speed does not come as per commitment and no network connectivity even in the same room as the modem is.
Asked for an executive visit but none.

Secondly, I decided to changed to plan to 50 mbps and the executive asked me to make the payments and he would the further change the plan. Today i checked that i am operating the same plan as earlier and hence facing the same speed and network issues.

Hence hathway has ruined its image totally. Are you guys planning to stop the services in Noida or what.??
Earlier i have been promoting it but now i will not recommend anybody to use it.
No tickets actually resolved ever, no executive visit for technical problems, no reverts. Only calls for payments.
animesh.verma
 
May 11, 2017

HATHWAY GUYS ARE BLOODY CHEATERS - RETURN MY ADVANCE MONEY BACK

It has been 2 weeks since I opted for Hathway connection. They were very prompt in coming and getting the connection done but the good experience ends there. From the very next day I could see connection dropping every now & then and I am hardly able to use it. Especially during night time it becomes completely unusable and I cannot rely on it for your office meetings or anything.

Worst part now, I have been raising complaints after complaints but they simply open a ticket and then close it without even checking with us. They have already taken 3 months advance payment and seem to be least bothered about customer pain. Now, even the speed comes at 1 MBPS while they claim 50 MBPS. But more than speed, network drop almost even 2nd minute makes it unusable.

YOU GUYS ARE CHEATERS AND I WANT MY MONEY BACK!!!

Connection Number: 1139009778
Mob: 9886421404
animesh.verma
 
May 11, 2017

Pathetic Service from the day I opted for Hathway - DO NOT OPT FOR HATHWAY EVER

It has been 2 weeks since I opted for Hathway connection. They were very prompt in coming and getting the connection done but the good experience ends there. From the very next day I could see connection dropping every now & then and I am hardly able to use it. Especially during night time it becomes completely unusable and I cannot rely on it for your office meetings or anything.

Worst part now, I have been raising complaints after complaints but they simply open a ticket and then close it without even checking with us. They have already taken 3 months advance payment and seem to be least bothered about customer pain. Now, even the speed comes at 1 MBPS while they claim 50 MBPS. But more than speed, network drop almost even 2nd minute makes it unusable.

YOU GUYS ARE CHEATERS AND I WANT MY MONEY BACK!!!

Connection Number: 1139009778
Mob: 9886421404
Hathway Broadband
 
May 11, 2017

No Internet

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
May 11, 2017

Worstest customer service

Dear Sir,


we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
May 11, 2017

Poor service

Dear Sir,


we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
kiranaruttla1342
 
May 8, 2017

to refund my money...

Hello Hathway,

account numer : 1657237

I paid amount first day itself on one of the 6 months plan. unfortunately there is no feasibility to give connection in my area.
Had a day to day, week to week and month to month discussion with the concern hatchway team.

But till now I did not receive any refund amount from your hatchway side...

I am not sure hathway CEO or team is constructing buildings with my Money..or anything planing to do large scale business with my money...

shame on you guys...I never see this type of ****** (you can fill this gap) service, literally you guys torched me a lot to get my money....

if you are unable to manage company close and sit at your home ..... that's very better...

WASTE WORST worthless useless service by you guys......

FYI...

business suggestion...:CUSTOMER IS ALWAYS GOD FOR YOU..REMEMBER and CUSTOMER IS ALWAYS IMPORTANT FOR YOU"

Remember these words and work with users closely....


Thanks
KiranReddy
Rahul Thejas BN
 
May 7, 2017

No Internet

My account no. 1129067297
I'm Rahul, I'm not able to get the Internet connection from the past two days I've tried calling to the customer care but no one is picking up the call!! This is not fair, if I won't pay the bill on time I'll get thousands of call from your side and if I call no one is picking up the call...... And there is no due from my side this time but I'm not getting the Internet connection... Please ensure that the broadband is working correctly in couple of working days!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Bachpan a play school , hanspuram Kanpur - Unexperienced principal and staff
    The principal of BACHPAN a play school awas Vikas...
    Unknown - Fraud call
    I received fraud call from 9135202849 on 23/4/2019 at 1:34...
    SPLIT AC - 1.2TR HITACHI RAU514AWD - GAS leaked immediate after service
    Dear Vivek, We deeply regret the inconvenience you had....
    Videocon D2H - Worst Service
    Dear Sravanthi, We apologize for the inconvenience. We...
    Whirlpool India - Complaint regarding my whirpool semi-automatic machine
    Hi, 16th April : I had raised a complaint for my...
    Airtel - Airtel online recharge
    HI , I have made 169 rs rechrge on my airtell prepaid...
    Pending at District officer for Sanction - PLEASE RELEASE THE RTF AMOUNT
    Respected Sir/Madam, I am Malkapuram Sandhya, studying...
    Videocon D2H - No refunding money for my 1 year recharge amount for OMNI...
    Dear Rakesh, We apologize for the inconvenience. We...
    westside - eGV code not working
    I shopped on sunday April 21st and the counter staff...
    Hitachi A/C - WORST COMPANY AND CUSTOMER SUPPORT
    I bought HIATCHI 1.5 ton 3 star window AC from dealer on...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username