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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

hdash
 
Oct 4, 2015

Why is account No# 1282859 deactivated before one month of duration?

Your collection team has collected the amount by confirming the 3+1 offer to me, then why is my account been deactivated before one month of duration and why is your system not updated with accurate information?

I have been following up with your customer care since 26th September and every time there is a new story, it will be activated soon, finally some one from customer care today asked me to send email to these ID with scan copy of the receipt.

Is this my fault that i have paid in advance and getting penalized by Hathway by deactivating my account? Why there is no action taken so far even after following up since 26th September?
Rashmi Rajput
 
Oct 3, 2015

Very Poor Customer Support/Service

Facing frequent disconnection, very poor customer support. Account No. 1359013
Rashmi Rajput
 
Oct 3, 2015

Very Poor Customer Support/Service

Facing frequent disconnection, very poor customer support. Account No. 13509013
sujatanaik
 
Oct 3, 2015

NO NET CONNECTIVITY ON 2/10/2015 AND 3/10/2015 FOR ALMOST 5 HRS

We as customers using ur broadband connection would like to know that what is the problem with the netWork connectivity. we r facing d problem every now n then. I can understand there can b some technical problem, but every alternate days? What does it mean? how does ur technical team work? Earlier from the Office v were provided the technical head no. Of goa. Mr. Milind. But whenever v cal him he dnt have any answer for it. So hence forth whom should v ask Or not to ask?techician says they do not care for these work when i personal went to office to inquriy ...
snehanihal
 
Oct 2, 2015

wrong bill

My account id in hathway is 1168348.
I have a plan of Rs.900/-
But the bill is generated of 1140/-
I asked them explanation, but they never reply.
snehanihal
 
Oct 2, 2015

wrong bill

My account id in hathway is: 1168348.
I have taken a plan of Rs.900/- per month.
But the bill is getting generated of 1140/- per month. I asked them several times about the bill, but they never replied.
joymathiyan
 
Oct 2, 2015

Hathway cheating people

Hi All,

Hathway is the worst connection i have got in my 10 years of internet connection. I took up the connection on September 25th. One executive fixed the connection on 29th. For 2 hours i was able to connect to the network from then they drag to the login page and the login details provided are incorrect. I called the customer care 30 times and have lost 300 rupees on the same as they put my call on hold to "Gather information". They have registered 3 complaints in 5 days but no resolution. Talked to Mohammad Aslam who identified him to be part of the escalation team of Hathway. He said it will be resolved by today 10 30 Am. However it is not rectified today also. I went to Kammanahalli address of the hathway , alas the address is also fake. This is a company of crooks. They want to just fool the customer and gobble up the money . Today even customer care number is also not picking up the call. I have raised a termination request. This also they said 24 hours which i am hearing for the 5th time. I hope they will take off the modem from my house at the earliest.

Thank You!
Best Regards
Bonny
############

Account no: 1441293

Complaint number (Latest ) - 14327421

Termination request - 14354321
Nilofer Ansari
 
Oct 2, 2015

Poor Service and Bad connection

Account number : 1423582
There are frequent disconnections. Its been only 20 days that I took up Hathway broadband for official work.
And now since yesterday there is no connection at all. Even the phone calls to customer care don't get connected.
There is no proper intimation from the local technician as to by when it will start working.
I cannot go to office for health issues, hence I took up this facility to work from home.
And now because of these frequent disconnections, I will be soon taken back this facility and have to travel to office.

I am not at all satisfied with the service. I would never recommend anyone to take up Hathway.

Nilofer
karthikshanmugam
 
Oct 1, 2015

Hathway broadband Login Problem

Account No : 1234286

Past 5 days internet not working. Customer Care is worst following up everyday no response. Pls solve asap
Hathway Broadband
 
Oct 1, 2015

Hathway Broadband

Dear Padeep Acharya,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
Padeep Acharya
 
Sep 30, 2015

Hathway Broadband

Account Number: 346861
I have opted for 50 MBPS plan, unfortunately it has stopped working from last 1 week. Repeated complaints, follow-ups did not work. On top of that Hathway customer care is worst, people working at Customer care center lack in courtesy and professionalism. I am requesting TRAI for serious actions against Hathway broadband.


Thank you
Pradeep Acharya
joslinjulius
 
Sep 29, 2015

Frequent Disconnection / Slow Speed

Hello,

I have been facing an issue of frequent disconnections and slow speed for the past one month. There has been now action taken and the issue still exists. Your call center cannot record my complain properly not respond to any of the written complaints. I'm fed up of calling you people. I'm going to raise this issue with the TRAI. I have all the calls recorded whenever Ive spoken to a service executive. I have tracked the speed for the past 20 days.

Please be ready to face the consequence soon. STOP CHEATING PEOPLE.
Hathway Broadband
 
Sep 29, 2015

very poor service and sad connection

Dear n.benold,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
Hathway Broadband
 
Sep 29, 2015

Internet not working since 2 days

Dear ranam,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
Hathway Broadband
 
Sep 29, 2015

Worst service and customer care support from hathway broadband

Dear Turbosree,

we apologize for the inconvenience. Please share your Hathway account number, cell number and location. An executive will get in touch with you soon.

Regards,
Hathway Broadband
Hathway Broadband
 
Sep 29, 2015

Poor Attention Request for Receipt of Bill Payment

Dear Raju 543,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
Hathway Broadband
 
Sep 29, 2015

Account no. 1124903. Hathaway broadband is frustrating

Dear bbanerjee,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
n.benold
 
Sep 28, 2015

very poor service and sad connection

A/C no: 914834

Basically i have reached a point where i cannot complain anymore, because irespective how inconvinient it is or how bad the connection is hathway services don't do a thing to fix. So i am very sorry i ever choose to go with you guys, please i beg you please refund my money because i recently recharged for 3 months after getting a promise that it will work and it is not working!!!!!
I am very sorry i ever got hathway broadband. Please people don't do the mistake that did. DON'T GET HATHWAY CONNECTIONS BECAUSE THEIR SERVICE IS AS BAD AS THEIR CONNECTION.
Turbosree
 
Sep 26, 2015

Worst service and customer care support from hathway broadband.

No internet connection for last one week. Mine was a new connection installed on 19-sept-2015 and they had told that the account was activated the same day itself. But till now I have not been able to login at least once. I always get invalid user/password error. Everyday I call customer service and register a complaint with no positive response yet. Every time they repeat the same cooked dialogues and now they have stopped answering my calls. Many times they misguided me to use different user name and password combinations, just to waste my time with no resolution. I have never been embarrassed to this extend by such an act from a service company!! I regret with my decision to switch from ACT Broadband to this worst service in Bangalore. I never had any such bad experience from ACT, I switched just because I shifted to a new place and these guys gave me some fancy offers - sigh!
ranam
 
Sep 26, 2015

Internet not working since 2 days

I am a Hathway Broadband User ID 1208366.

My internet is not working since 2 days and there is no one to listen or resolve it . Customer Care is well trained to say sorries and make fool of you . Technical department doesn't even care what's going on an the Head doesn't even care .
I have personally written email to the head , talked to Mr. Sandeep (who calls himself to be head of Customer care Delhi/ncr) after getting nothing from the customer care after several calls but again of no use .

Can you guys imagine life without internet for two days . Every time I called they told me next possible resolution time but it never happened.
Now I don't know what happened I am not able to to call to Customer Care even .
If the customer has to write it down on consume complaint site , you can figure out how worse is it .

Shame on you guys .
Raju 543
 
Sep 25, 2015

Poor Attention - Request for Receipt of Bill Payment

Dear Hathway,

My Hathway Broadband Account Number - 1260823.

I already requested twice for the receipts for all my Bill payments . I did not get those yet.

Can you please send those quickly or let me know if that is not possible, i will change my service immediately.

Regards,
Raju.
srj0501
 
Sep 24, 2015

hATHWAY INTERNET

Hathway broadband service
I ALREADY GAVE SEVERAL COMPLAINTS BUT NONE ACTIONS HAVE BEEN TAKEN
Disconect in every 5 min.
Everyday server down for 3 to 4 hours.
Pl let me know process of refund my money.I am not satisfied with service.

Account no - 1227960
Name- Madhav Tukaram Jagtap
bbanerjee
 
Sep 24, 2015

Account no. 1124903. Hathaway broadband is frustrating

Go through the below email. I couldn't forward the entire email but see how you treating an active customer. What a shame.

Forwarded message ----------
From: "Baban Banerjee" <[email protected]>
Date: Sep 24, 2015 7:56 PM
Subject: Re: Auto: Account number 1124903
To: "BangaloreHelpdesk" <[email protected]>
Cc: <[email protected]>, <[email protected]>

On Sep 24, 2015 7:53 PM, "Baban Banerjee" <[email protected]> wrote:
You closed complaint no 14197532 yesterday. Now today again its failing. I logged a new complaint ticket # 14252893. The Internet doesn't work. What a shame! I never received a response from your Nodal Officer. Not even a courtesy call. What value for money. Let me search through net to see if there is any other escalation number. If not I'll post in Facebook then twitter and finally consumer Forum. Would like to see an end to this

Please let me know how to get refund for these incidents please. Also, Can you let me know how to get refund for the 6 months prepaid amount so that I can think of cancellation

On Sep 21, 2015 6:22 PM, <[email protected]> wrote:
Dear Customer,

Greetings from Hathway Cable & Datacom Ltd!

This is with reference to below e-mail; we would like to inform you that your concern has been assigned to the concerned team.

Request you to please allow us some time for the final closure.

Assuring you the best services always

Regards,

Bangalore Helpdesk
|Hathway Cable & Datacom LTD

Please note: this is an auto generated e-mail that cannot receive replies
Hathway Broadband
 
Sep 24, 2015

Hathway Broadband Worst service provider

Dear gpramod24,

we apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Htahway Broadband
gpramod24
 
Sep 24, 2015

Hathway Broadband - Worst service provider

Regret to inform " HATHWAY BROADBAND" is very pathetic and poor service.

A Kind suggestion to HATHWAY, pls withdraw your quote providing 50Mbps. I have been using your services since 5months now and till date I have not come across experience such speed. To say precisely, the download speed achieved is less than 40kbps which means 2g services from mobile operators are better than yours. It is very sad to inform that you people have no professional and experienced service escalating team. We have been asked every time to restart the modem to escalate the issues reported to your CSR.

Pathetic........

Regards,
PRAMOD

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