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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

ramkislm
 
Aug 3, 2015

Account is not activated

Hathway Account # 1384749, I made the payment of Rs.4900 on 02/08/2015, informed to Hathway Helpdesk regarding my payment and requesting to activate the account. Till now they haven't activated. I am sick of calling customer care that too at premium charge. Only in first day I experience 45Mpbs speed, from next day onwards the speed is really poor. Think about before taking connection from Hathway.
Parth.Seth
 
Aug 1, 2015

Hathway R.I.P

Hathway broadband please R.I.P. You idiots. Shits.
Parth.Seth
 
Aug 1, 2015

Hathway is sucking go to hell you bitch hathway

Hathway your service is such a sucking that even an uneducated person knows how to satisy his customers. Go to hell you ...... Close it and let it be. Why should i spoil my mouth. You idiots
Parth.Seth
 
Aug 1, 2015

Internet not working and continous disruption of service and behaviour of hathway personnel

This complaint is regarding continuous disruption of service and no internet connection and reply of the hathway personnel and their behaviour. Hathway people hope you are listening to this. I am continous facing signal problem in my area and there is some wiring problem in my area since many days and i have registered a complaint for this more than 20-30 times. Reply which i got from hathway is we will send technical person today or tomorrow or as soon as possible. It seems you guys are making fun of consumers. If this is what you are going to give to customers one day you will be pissed off and please take care of your company because it may result in closure of your company. I am totally fed up of your services and your employees. Now it seems its a saturation point and now i have to take this complaint to consumer appelatte. Dont worry hathway you will be now its time to take actions against you. You will be now ....... ! If my problem is not resolved within 24 hours i will close your connection and file a complaint against you. If you actually think your customers are valuable then you decide or else customers can do anything to close your company
[email protected]
 
Aug 1, 2015

WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE AND INTERNET CONNECTION

The time internet connection is not available in afternoon. When we call to your either customer executive or technical support team, they did not answer well. It takes time to start internet connection.
Also no one comes to collect the due amount which results in disconnection of internet. We have to call several time to start our connection which takes 4 to 5 days and these days are taken into consideration of internet plan.
prithvee
 
Jul 30, 2015

Intenet not working

Hi Team,

My Account No. 1205835.
Contact 9916463359
[email protected]

I have been trying to escalate the internet connection issue to bangalore helpdesk team and have also been trying to contact Hathway customer care team asking for support and all i get is no response for my email and when I call either they tell someone will contact me or there systems are down. Its been more than a week and no one is even bother to provide any kind of support. I would like to know if this issue can be fixed or not. All I am asking for a yes or no, please reply to my email. Hope to hear from Hathway.
amitvermanml
 
Jul 28, 2015

Worst service

Two days back I posted that the broadband is not working,
with their standards, they are still doing the best they can
No internet from last 54 hours
Even missed an interview in Skype
Thank you Hathway for making my life hell
Why did I ever moved my connection from bsnl to Hathway
Customer id 1382026
[email protected]
 
Jul 26, 2015

Worst service and worst people ever seen

Worst service and people behavior ever seen, after making payment he is asking me to cancel. Made me wait for 3 days for connection. For cancelling also they have very big procedure , they ask you to call customer care and do ,many vlrdy stuffs. Guys dont pay and get into trouble. go for some good connections
amitvermanml
 
Jul 26, 2015

Worst service

I got this broadband connection 10 days back and out of last 10 days hardly 5 days Internet was available, all the time it will be down due to some or the other reason and the period in which broadband is not available will be at least 12 hrs, Right now my broadband is down I'm using my data
Worst thing is that there customer care people won't even pick up


Amit Verma
c10041962
 
Jul 25, 2015

ONLINE PAYMENT NOT REFLECTING

ACCOUNT NO 1197953

Yesterday payment has been made through online for the above account number but till today they are not confirming the payment but in my bank passbook it has been reflected as hathway Rs.2564. based on this i will stretch them to the highlevel if they are not confirm my payment and disconnect the service as it is due on 27-7-2015.

these call centre usual communication may i help you madam but in general they are not helping us even though after making the payments. what type of service it is ??????????

awaiting quick reply
cheaphathway
 
Jul 24, 2015

Worst worst worst service

I haven't came across such a worst experience in my life, hathway customer care u should change it to customer we don't care. It's 4 months I made a mistake and purchased a WiFi connection from u, from that time there was not even a week I had proper connection and ur customer care executive they great seriously, I dnt whether they are hired to listen to us R wat, ll be telling them my complaints but they do wat ever they want. If I say I ve connectivity problem they ll sent technicians when v R not at home even after telling timings. Cheapest company, request to all pls pls pls never go for HATHWAY and this is my last month after that I am going to throw there devise in BBMP truck.
nitin2312`
 
Jul 24, 2015

connection not yet installed

Hello,

I have taken Hatway broadband service and provided cash amount for three months plan along with all required documents on Monday, 13th, July 2015 and still the installation has not yet happened.
After calling multiple times, no one is responding. I have called customer care twice but there is no outcome.
Customer care suggested me to visit Pune office (Bavdhan). But why should I visit when sales executive came at my place to collect amount.
My concerns are...
Why sales executive does makes false commitments?
Why does not customer care executive lodge complaints?
When it was communicated by sales executive then Why installation has not happened in 4 or 7 working days?
Sales executive simply took amount and vanished, now 12 days has been passed still there is no cable connection, Modem, router.
Could you please tell me when it will get installed?
Or will it take another 15 days?
Otherwise refund my money if your service is such a pathetic.
Regards,
Nitin Mundwaik
9975117698
hemendra bhanshali
 
Jul 24, 2015

COMPLAIN AGAINST NET NOT WORKING A/C NO. 952269

DEAR ALL
DURING LAST 5 DAYS OUR NET IS NOT WORKING AND WE TRY TO CONTACT BUT THERE IS NO REPLY FROM WHENEVER WE GIVE OUR COMPLAINT ITS ONLY 10 MINUTES WORKING AFTER THAT THE SAME POSITION AND NOW WE ARE FED UP WITH HATWAY I THINK WE HAVE TO CLOSED THIS
Hathway Broadband
 
Jul 23, 2015

Re: internet not working

Dear Kothari Ashish Kumar,

We apologize for the inconvenience caused. We will look into the matter and get back to you.

Regards,
Hathway Broadband
piyukh
 
Jul 21, 2015

Worst Sevice. Customer Service and Techical Team is just playing with Customer Pain !

Dear Team,

For past few weeks I am facing continuous issues with my Internet Connection taken from Hathway. Most if the time I work from home for my oficial works which are extremely importan for me. Several times I have launched my complains, but NO action has been taken yet. For last copuple of days I was literally begging towards those people while in customer service call saying please please either tell me how to terminate this connection of send someone to visit my place to fix my issue. On each and every call they are just saying "We understand sir your situation and we will definately send some Technical person to visit our place and I am escalating your casr to the concerned team". For last few days being a customer of them, I really can't explain that how many times I had to call them to fix my issue and same story I kept receiving. Even today I tried twice to connect to their supervisor once I caled them, but for 15 mins I heard different musics. But none got connected to listen my issue. Two days back, someone called me from the number +918040151600 saying he will be visiting my place in nect 30 mins. Already 3 days over and it seems to be the longest 30mins in my life. On that day I left all my jobs and waited for that guy to come and just wasted my time. I tried to call back to that number, but that number seems to be busy on 24x7 basis. On a daily basis, whatever the complain I am launching, next day in the morning, I keep receiving one SMS saying your complaint has been close. And funny thing is that none took that for me and nothing was resolved. I am not sure, to whom I should approach to get this sorted out for me. I don't know how to terminate it even, because these people are not leaving me anyways. It sems, they are just making fun and playing with my pain. I completely gave up and have lost my mind. So this is my humble request that if you can do something for me to get out of such a situation and get a proper solution from them.



My Hathway Broadband account mumber: 1302269. I really really need Help on that and expecting a solution ASAP.



Regards,

P R DAS, Bangalore
ArumugamV
 
Jul 21, 2015

WORST CUSTOMER SERVICE

Hi Guys,

Can anyone help me on how to get my advance money refund from Hathway ?
I am keep calling customer care and it is not working.
Every time they create a new complaint request and reply me it will be resolved in 24 hours.

I HAVE NEVER SEEN SUCH A PATHETIC CUSTOMER SERVICE ANYWHERE.

I NEED URGENT HELP ON HOW TO RAISE THIS ISSUE WITH HATHWAY OR SOME OTHER TELECOM AUTHORITY ?

Arumugam
Chandrakumar G Bafna
 
Jul 20, 2015

No internet access since 17/07/2015

Sir,
I am your regular customer . My internet connection is not accessible since 17/07/20015. Till date I have registered complaints on many times on your helpline customer care center at no. 22 67134500 . My complaint is registered vide no. 13455890 dated- 18/07/2015 and 13461840 dated 19/07/2015 by one Mr. Mehul Shah, who behaved rudely and did not respond properly. Sir prior to that one more complaint was given , but it is regretted that till today my problem is not solved. Inspite of my advance payment for yearly I am facing such type of frequent problems, due to such type of poor service I suffered heavy loses.

Further requested to give me feedback on mu cell No. 7738666394 / 9869149880
ArumugamV
 
Jul 16, 2015

WORST CUSTOMER SERVICE

Hi,

I have raised this complaint in July 14th. This is a follow up.

JUST A FOLLOW UP TO THAT I HAVE GIVEN WITH A NEW SERVICE REQUEST NUMBER 13437168.
LETS SEE HOW MANY REQUESTS SHOULD I OPEN UNTIL I GET MY MONEY BACK.

Regs,
Arumugam
Namit Kharade
 
Jul 15, 2015

No response from your customer care agents.

Hello I'm Namit Kharade. I have called up on your customer care number. But still they have not send a technician to solve my problem. Kindly look into the matter and do needful.
Hathway Broadband
 
Jul 15, 2015

Re: Internet not working, helpline number also not working

Dear sarangu,

We apologize for the inconvenience caused. We will look into the matter and get back to you.

Regards,
Hathway Broadband
Hathway Broadband
 
Jul 15, 2015

Hathway Broadband

Dear Ameya Kulkarni,

We apologize for the inconvenience caused. We will look into the matter and get back to you.

Regards,
Hathway Broadband
Hathway Broadband
 
Jul 15, 2015

Hathway Broadband

Dear Rick,

We apologize for any inconvenience, please share your account number with us. We will get back to you.

Regards,
Hathway Broadband
Hathway Broadband
 
Jul 14, 2015

Re: Service Standard @ Hathway

Dear Customer,

We apologize for the inconvenience caused. We will look into the matter and get back to you.

Regards,
Hathway Broadband
ArumugamV
 
Jul 14, 2015

WORST CUSTOMER SERVICE

Hi,

I am staying at K R PURAM area in Bangalore. I have made the payment of Rs.3076 through cheque for a new connection.
After three days of payment, the service guys called me and confirmed to visit my home at 6.00PM in the evening.

I cancelled all my cross-site meetings at office and went home early expecting the guys would come around 6.00PM.
After a long wait, the modem installation guy came at 10.00PM in the night. I shouted at them out of frustration and asked them to go back without installing it.

I did not have any word from them for next 4 days. Then I decided to cancel the new connection and get my refund.
I have opened three complaints (13220211, 13275690 and 13424624) and still not get my money back.

Everytime I call the customer care, they say my number is not reachable and they closed the service request.
I THINK THAT IS NOT A PROPER WAY TO CLOSE THE REQUEST. (IF YOU REALLY TAKE CARE OF YOUR CUSTOMERS)

I am totally frustrated with the way they dealt my case.

I am seeing this kind of very poor customer service at the beginning itself. I cant imagine what and all they do once we go with their service.
ri_ck
 
Jul 12, 2015

HATHWAY - worst internet service provider

I subscribed for 50mbps plan and this bloody hathway internet providers gave just 8mb speed and after 1 week even though my download limit did not cross 15gb this people downgraded my speed nd I was getting speed in kbs

This bloddy people are just fooling their customers and looting people's hard earned money moreover their engineers never come I would recommend everyone do not ever go for hathway internet
They are wrost in providing service they are only good in fooling people and looting their money

Hathway is a fraudulent company
They are shameless
Their company should be shut down for exploiting condumers
Dumbfuckers hathway people

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