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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

kapilguptajpr
 
Mar 21, 2015

worst inetnate service

My account number is 1262513. I am not able to use your services since last three days. I have made the complain also (12224430) on Friday evening. Your technical person told me that the engineer would attend the call by 1 pm on Saturday but no one attended the call today. Your people kept me waiting for the whole day. My entire day got waste.
About the connectivity, i have lodged the complain in past as well but no one attended the call. I updated you as well that the modem installed at my home is very old and not functioning but i understand that you also do not seem serious about my concern.
I am hardly able to use your services, most of the time, there is no connectivity.

Also , i have taken the speed connection for 5mbps but i am not able to get 1 mbps.
[email protected]
 
Mar 17, 2015

Pathetic service, no internet after 5 days of installation

This is a classic case of worst customer service. I recently subscribed to Hathway internet service (50 MBPS speed). As usual the sales rep Mr. Ashok Punjabi boasted about Hathway, promised best service in town, showed the sky in palm and took the check. I gave the check with the condition that the internet has to be up and running under 2 days. Day passed and I made couple of calls to get the connection, every time I called, I was told the technicians are on the way will be there in 1-2 two hours at the most and after repeated calls and waiting 2 gentlemen arrived very late with just cable modem in hand (no equipment to check if the internet is working). They tried to configure the modem with little knowledge they have and it didn't work so, they blamed on my router and left. It has been 5 days since then and despite so many phone calls to their tech support nothing changed. Whenever I call I get same standard answer, 'will arrange the call in next 30 minutes' obviously, no one calls so, I call again, I got the same response and same thing was repeated multiple times. They promised to send a technician, I waited all day long but, no one showed up. To me, it was like talking to a robot instead of a human being. The worst thing is the sales rep who boasted about their service and took the check from me, stopped taking my calls and never answered the text messages.

I learned my lessons for ignoring netizens reviews on Hathway. I am taking time to post this message so, you DO NOT fall prey to persons like Ashok Punjabi and Hathway's false promises.
Bilimorias
 
Mar 11, 2015

50 Mbps plan works at 4 to 5 Mbps

I subscribed to the Hathway unlimited 50 Mbps (up to 10 GB per month) plan. The speed is almost always way below 50 Mbps. On the first day of the month the speed is 8.21 Mbps <http://www.speedtest.net/my-result/4205841221>. Hathway is obviously cheating its customers. Complaints are heard just for the heck of it; no action is taken to satisfy the customer.
narayana75
 
Mar 3, 2015

billing issue

When{25,11 ,2014}we get connection we hadpaid already3145rs,as a six{6}months plan.But now my connection is disconnected.Because they are calling and telling me to pay for renew 2358 RS either account will deactivate please help us to what will we do now please reply as soon as you can



Lakshmi Narayanachar
(1218458)
krish289
 
Mar 1, 2015

TopUp Plans do not work

Hi,

I have paid for topup twice once for 10 GB and another for 5 GB but topups are not applied at all. The money just goes to the account instead. I have never seen such a worst system. When I call up the customer care, they say every time that we are sending the request to the activation department and we'll activate in 2 hrs. Even after waiting for 2 days, I did not get the topup activated. I would have called customer care 5 times in a week. Nothing works out. Such a worst customer care I have ever seen.
Myrah K
 
Feb 28, 2015

Worst service!!!

Dear Hathway internet service providers, WAKE UP!!
Your service is EXTREMELY POOR, and we are sick of calling up customer care at-least five times a MONTH. There is always some TECHNICAL ISSUE that "will be solved in 1-2 hours". The speed is SLOW and the COST is higher than others in the market. And your service is disrupted at precisely the same time when I have some IMPORTANT BUSINESS to be done. Pull your socks up, guys!
Sunil L
 
Feb 28, 2015

BAD SERVICE, Compensation for loss of service not given.

My service was interrupted between Feb 7 -Feb 20. The technical issue was with the cable, due to which my connection did not work,this got resolved only after repeated calls, and emails to the call center. The call center folks do not give any details as to what the issue is or when it will be resolved, they use scripted phrases with meaningless empathy along with false assurance that the issue will be resolved in 24hrs, They have no clue what to say when I ask them to check when the issue was first reported, Some agents do not transfer me to the supervisor or straight out lie that the supervisor will call back or not available, or put me on hold stating they are transferring me. Finally when I called on Feb 16, I waited till the agent put me to a supervisor, I am not sure if I spoke to a supervisor or someone posing to be supervisor, however she assured me she will take up the issue and it would be resolved the next day. I got a call from a person from the billing dept, who was not helpful, the next day. There wer no calls from the technical dept, the issue took four days to get the issue resolved. A compensation for the days when there was service requested has not been provided. When I called the call center they asked me to write an email, there has been no response to three emails I have written. Today (Feb 28th) my service expires and I do not want to renew it, I want to get compensated in cash for the days I got no service.

Please help Hathway customer who endure such horrible service. There is no escalation matrix or an Ombudsman to intervene when customers have a problem.Customer have no proof of the conversations with the call center, the agents are free to update what they wish on the call logs.

Hathway A/c Number :1215630
ehalikhan
 
Feb 27, 2015

No Internet connection

My Hathway account number is 1036866, i own a plan of 50MBps, from past 10 days i dont have internet connetivity, iam rid of speaking to the customer care, every time i call them assurance is all i get which is fake.

Iam an employee who works from home, and if the connection is so stupid no one would like to opt this. This is my first experience with the hathway braodband and its the worst one.
sharmavishal2098
 
Feb 25, 2015

cable mlderm is not working properly

I have using hathway net connection since last year. I had connected my i ball router with cable moderm, it was working good..but after 2 moths it asking Hathway login page for every device connected to that router..i had checked my router it is working good ..but Hathway cable moderm is working as worst as it can ...will Hathway will reapir my moderm for free...?
Prashanti sharma
 
Feb 12, 2015

Worst Service and no responsibility of Hathway Broadband

Hi,
I am Prashanti Sharma.On 31st Dec i deposit money around 2760 INR cash 400 INR Cash as installation fees to Mr Kasam Sheikh (Hathway Broadband agent).
I raised the request regarding hathway internet installation. After many days i get the connection line with userid and password.For 1 day, my internet worked intermittently. i tried to call the Hathway customer care pune helpline number 020-30237660. When I called them for 1st time, they said that we can't raise request until first one is closed. I told them to close it. They said that only backendend team can do it. After 1 week, i called them again. They told me that they have raised the request for me. 3rd time i called customer care and i was shocked when i get to know that my 1st request hasn't been closed yet and thus, i can't raise new request. I asked them to do the needful asap. They informed me that they have dropped the mail to manager regarding this.After 2 days, when i called customer care again, they told me that your request "Work in Progress" is still in pending. I warned them to go to consumer court. They asked me to do it.

They have very ridiculous service. Below are my Information

customerid/account no : 1249890

Hathway Address and phone number
3rd Floor, Sterling Plaza , Above AXIS Bank,
Junglee Maharaj Road, Pune - 411 004
Phone Number: ############
Fax: ############

Please do any needful. There service is total bullshit.Regards
Prashanti
rajibdilip1
 
Feb 4, 2015

No internet & no action taken for complain

I am not able to access internet connection for the last 6 days due to DNS server error & Local area coonection does not have a valid IP.I raised many complain tickets but no action was taken from their end & to my horror they closed the complain tickets(11802926,11813657,11793580) without cross checking with me.Everytime when I call,they tell me that the issue will be resolved within 24 hrs but no action has been taken & without checking with me they close the complain tickets.
I am using the Hathaway broadband service for the last 3 years,but never has gone through such a situation before.
So why should not I change the Hathaway Broadband service & opt for other internet provider service.

Details:
Name : Rajib Sarkar
Account no: 840907
markliu
 
Feb 3, 2015

Hathway Slow Internet Speed and Bad Service

Plan: Speedway 1MbpsD2MbpsN 6MonTODU
For over six months the internet is half the speed of the subscribed plan, i.e 1 Mbps during the day and 2Mbps during the night.
I have complained several times regarding speed and constant disconnection. They say the problem will be solved within few days, now its been over 6 months. On asking for complain number they deny to provide it. Whenever its time for plan renewal they say you will be provided a month of free extension which they have not provided as they are not permitted by their superior. I have asked through email for written document related to extension and speed issue which they deny to provide. Most probably they are cheating their customer by saying they will provide free month if you pay, but in the end they wont provide the extension. and speed is half of what they promised. The download speed is only 40Kbps -60Kbps for 1Mbps plan. I have complained over phone, email and also went to their office. They always say we are changing device or we have not yet received email from superior to configure the device. This is gone over six months.
pawanAwadhiya
 
Jan 30, 2015

Worst broadband service of Hathway

Hi,
I have taken a new hathway broadband connection in charkop sector 5, Kandivali West, Mumbai activated on Jan 27, 2015. My

Hathway account id is 1262061. However, from date of installation, the connection is getting disconnected for longer

duration. I have registered complaint to their customer care more than five (5) times in the last three (3) days. However,

they only bluff the customers without providing the customer even the complaint number and taking no action to resolve the

same. At every complaint, they just assure that they have reset the connection from their end but in practicality, the

connection is not restored and I have to wait infinite number of unknown hours to get the connection restored

automatically. If Hathway is not able to manage the connections then why they are overloading unmanageable connections to

their server leaving the customer feel to be looted because In my case I have paid three months of service in advance

because of the over-displayed brand and the advertisement of Hathway. Now I have no option apart from calling customer care

daily thrice and receiving no solution. This is worst service I have ever faced and heard with any network provider till

date.
Yogesh N.
 
Jan 30, 2015

Shifting of connection

Very very bad internet service provider.....

Recently I shifted my residence & requested many times to Hathway to send some technician to check & confirm the spot
in my new house where high range can be received so I will ask my electrician to provide supply point over there for modem & router
but Hathway people refused to do so & asked me to tell them the spot of my choice.....It was not the only story, even they asked me to remove the modem & router from my old house & reconnect it in my new house, when I asked them then charges of Rs.400/- for shifting is for what ? they told me that charges are for only cable installation....It was disgusting & irritating.

Even their toll free no.is also not working since long time.

Absolute harrasement.....nothing but bull shit company
smithorther
 
Jan 28, 2015

Live test review

Really world's worst internet service provider.
I have no need to say just watch hathway broadband live test go to below link

http://youtu.be/q16qx15qXt0

It will say you everything
smithorther
 
Jan 28, 2015

Worst Customer service

World's worst internet service ever
go to this link
http://youtu.be/q16qx15qXt0
mnepali
 
Jan 27, 2015

Hathway Internet Service Worst

I took Hathway internet service in Dec. This is the worst service provider ever. They only have a good IVR on their service number, where the technical staff, registers your complaint and says the services will be up in 4 hrs of time each time you call them. Apart from accessibility of the service number there is nothing called as the internet. THey are super quick when you want to setup a new connection. I asked them to discconnect the service and refund the amount for 6 months that I paid, but they are not doing that. Cheaters!!!! Such a dishonest company should be raided and shut down immediately. I am so frustated !!!!
nehap16
 
Jan 24, 2015

hathway worst internet service and poor customer support by customer care executive

My name is Neha Parmar.My hathway account number is 1241912. I have recently purchased hathways internet service. But, since last one week my internet services have stopped working and inspite of endless calls to the customer care my issue hasn't resolved yet. They always respond saying technician will visit your place give us 24 hrs. But, no one visited my place to resolve the issue.

I have already paid advance for 3 months service. Kindly look into this issue and if you can't resolve it. Asap please refund my advance payment.

Thanks,
Neha.
PRIYANKA0591
 
Jan 19, 2015

technical problem & not proper service

My Name is Priyanka Salunke My A/c No. is 1146686.I have too much range problem in my area & from last week of Septembar to full October repairing in going on because of that i can not use wi-fi so I want to extent my broadband plan.

I droup this mail on there every mail id but there is no reply & tomorrow my broadband plan is ending but nobody is giving spcific solution after my mail that what should i do? . I told them to send there customer care executive to check the problem & extent my plan but their is no reply. I told them that if router is problematic plz change it.

revert to my mail or contact me as soon as possible.

Thanks,
rashminair
 
Jan 17, 2015

Cable operator out of reach

I have two connections. One is working fine and other is not. I tried many times to call our cable operator, but nothing worked out.
In the end, I called customer care number mentioned in website.
First Ii called in number 080-67151515. They told me call another no. 080-41228957 or 59. From there, they told to call in number 9901714684 to Mr. Raju. Mr. Raju told me to call in number 9972200927. And this guy told me, he takes are of any other zone and disconnected the call.
This is INDIA!!!
I feel that my cable operator is doing something wrong with the second connection and it is not the genuine one.
Naveen Titare
 
Dec 21, 2014

Fraud by Hathway Internet

I took Hathway Broadband(Customer code: 1213134) on 15 Nov 2014, area name 1st Block Koramangala Bangalore, Karnatak. I have been trying to address my complaint to hathway's Customer care from last 35 days through mails and calls but still i haven't received any reply from them. I have sent around 5-6 mails to their Bangalore support([email protected]) regarding this issue but i guess they are just sitting on their chair and doing nothing.

Two times their technicians came to check the issue but still no solution has been provided. I paid for 3 months subscription and paid Rs3370 but i am not able to use the internet service.

I request you to please look into the issue and resolve the issue by refunding my money.
Regards
Naveen Titare
sunny124
 
Dec 6, 2014

slow downloading and uploading speed

slow downloading and uploading speed
I have a problem with my internet connection hathway , first there is a downloading speed of only 15 to 20 kbps and uploading speed is 2 to 3 kbps which is less then my mobile. Pathetic service and rude people i am facing this problem from last 2 months 20-30 times i complaint to customer care they always resister complain and resolve next day without solving problem and they speaks so rude and in cheap manner.
WORST WORST WORST PLZ RESOLVE MY PROBLEM.
MY ID IS 1071508
sunny124
 
Dec 6, 2014

slow downloading and uploading speed

I have a problem with my internet connection hathway , first there is a downloading speed of only 15 to 20 kbps and uploading speed is 2 to 3 kbps which is less then my mobile. Pathetic service and rude people i am facing this problem from last 2 months 20-30 times i complaint to customer care they always resister complain and resolve next day without solving problem and they speaks so rude and in cheap manner.
WORST WORST WORST PLZ RESOLVE MY PROBLEM.
MY ID IS 1071508
sunny124
 
Dec 6, 2014

slow downloading and uploading speed

I have a problem with my internet connection hathway , first there is a downloading speed of only 15 to 20 kbps and uploading speed is 2 to 3 kbps which is less then my mobile. Pathetic service and rude people i am facing this problem from last 2 months 20-30 times i complaint to customer care they always resister complain and resolve next day without solving problem and they speaks so rude and in cheap manner.
WORST WORST WORST PLZ RESOLVE MY PROBLEM.
MY ID IS 10711508
chetangokak
 
Nov 23, 2014

Worst Customer Support

I am using hathway service, inspite of regular disconnections I was able to tolerate them. But when I asked for upgradation and paid full money, it has been more than 4 days no response from customer support. They disconnected internet and always they do tell, they will resolve in 1 hour, but since one week no solution and they are not refunding money also.

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