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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

[email protected]
 
Feb 15, 2013

billing

my no is 115790,
internet is working
i am ready for full payment
i am not in my home
where to give money?
in our area post man is missing
pl rerply

UMESH B CHAPHEKAR
4/5, Ramkrishna Co-op. HSG. Soc.,
Off. Eastern Express Highway,
Opp. To Hotel Sharannam,
Thane (W) 400 604.
MAHARASHTRA STATE
I N D I A,

Cell 8879496710, 25802815®
[email protected]
User839560
 
Oct 16, 2012

Bad Customer care

Correctly said by both of you.
It will be difficult for us to find a service provider as bad as Hathway.
They have no idea what they are doing in this industry. The only point you can connect to them or talk to them is when you are a new customer or there is a renewal required (at both times they call you).
In all other cases, it is just that you call them. If things are good someone will attend and say we will get back to you (which never happens) and in most other cases, it will be engaged.

Hathway needs to be taught a lesson so that they don't repeat their mistakes and they must be made to pay heavy fine amounts as penalty for fooling their customers.
User843257
 
Oct 13, 2012

Bad Customer care

I have paid around 10000 Rs. for 1 year but their service is just unbearably awful. Most of the time their internet connection is out of order. They always have one or the other problem with their wiring. Though they answer your call, but their explanation about their awful service thing is such that you will find yourself helpless. I am stuck with them neither will they return my money nor will they improve their service as they already have my money.
User841297
 
Oct 10, 2012

Bad Customer care

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days, each time same response but no call received from billing team and no progress.
Customer satisfaction is very very poor with Hathway.
arpitlot
 
Jun 25, 2012

slow internet

i have a problem with my internet connection hathway , first there is a downloading speed of only 2 or 3 kbps which is less then my mobile . i pay rs. 700 for one month speed :256 kbps , which is more than the prices given on the hathway website
my ip adress is 116.74.15.90
minesh gheewala
 
May 14, 2012

Refund not recieved

I Minesh gheewala one month ago registration for broadband internet, i give RS 6500/- pay by cheque on 11/04/2012 but after survey we not give connection beacuse tower not catch up sp he (HATHWAY ANKLESHWAR) not give connection but i giveconnection registration fees not return by hathway internet. so please last one month i am very disappoint because my 6500/- ot given me
feroz999
 
Feb 13, 2012

slow connection`

hello
im feroz.i have paid for three months in advance for a connection of 1mbps but our dear hathway connection gives only 128kbps speed inspite of taking the money in advance.it is disgusting to own a hathway connectio when they dont respond to our problems.thanx to hathway to teach me a lesson to not take a hathway connection again in my lifetime.
User202405
 
Apr 29, 2011

Low speed

This is disgusting to get Hathway Internet connection in Bangalore (maybe on the other states too). I have 384kpbs unlimited connection and suddenly i was told that i will be getting only 8gb of limited version policy and will get only 14-15 kilo bits (not kilo bytes)/sec. Now after finishing my 8gb, am not able to open a single page and i put the complaint to technical department and again was told to wait unless the month is over and start a fresh from 1st of every month.

Is this all about fooling & harassing the customers?

So would like to put a complaint against Hathway Internet Broadband Services (Bangalore) and need a solution asap.

Hathway Internet (Bangalore)

ID : 643225
Name : Jeet Saikia.

http://hathway.com/brodband/prod_broadband_packages.asp
User180868
 
Oct 6, 2010

Poor Service, Billing, Disconnect

Hello,
I used hathway for 2 yrs.
initially they provided superb service for 1 month.
sine then i have been threatening them about disconnection.
they step up service wen complained.
past 8 months they have just ruined my internet experience.
paying half yearly or full year fees is a BAD OPTION...

DONOT TAKE Hathway Connection.
If you take, donot go for a Half or full yr subscription. they dont care about customers.

The call centre ppl laugh at us when we say we will disconnect.
as they know we have paid in advance.

Their post paid connection is FAKE. they take all the money in advance.
BAd company. 3rd grade executives.

EVEV MY Disconnection is taking more than 15 days.
i have already taken a new connection.
These people have not come to collect their equipment.
IT SHOWS THEIR LEVEL OF COSTOMER RESPONSIVE CULTURE. FAIL. Epic Fail...
User63750
 
Jun 25, 2010

Loss Labtop

Sir i am madan kumar nayak.i had taken hathway internet connection.suddenly sort circet in my Labtop.labtop completely burnt.i told hathway internet customer care.she told its not my fault.its fault of Labtop.i went Dell service centre.he told its fault of Hathway connection.if you repair it will cost of 16000 rs.so please help me.
Thanking you
Madan kumar nayak
m.no-9379226507
mail [email protected]
User63750
 
Jun 25, 2010

Loss Labtop

Sir i am madan kumar nayak.i had taken hathway internet connection.suddenly sort circet in my Labtop.labtop completely burnt.i told hathway internet customer care.she told its not my fault.its fault of Labtop.i went Dell service centre.he told its fault of Hathway connection.if you repair it will cost of 16000 rs.so please help me.
Thanking you
Madan kumar nayak
m.no-9379226507
mail [email protected]

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