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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

abhijeetsk123
 
May 17, 2014

Termination of Postpaid Broadband Plan

Account No. - 1047541
Hathway Branch - Bibwewadi, Pune - 411037.

This is to inform you about the misleading information provided at your
Hathway Office in Bibwewadi.

I had previously activated a 1Mbps unlimited postpaid plan for a duration
of 1 month on 21-5-2014. The people in the office at that time told me to
deactivate the plan after 1 month if I didn't want to continue. They also
said that if the plan wasn't deactivated, charges would apply for the next
month as well and would be charged via postpaid bill.

A month later on 16-5-2014, I went to the same office for deactivation but
instead of processing my request, the guys this time said that such
deactivation is not possible and bill has to be paid even if I chose not to
use the broadband.

This is ridiculous! How can someone be charged for a postpaid plan if they
themselves don't want to use the plan any more!

The plan is supposed to finish its paid 1 month duration on 20-5-2014 and I
hereby kindly request you to terminate my plan and look into this matter.

Also think on educating your staff on the services you offer as well as
humbleness as they lack both the skills!

Hope your service via e-mail isn't just as bad as your consumer service at
the bibwewadi center.
JAGDISH B SHAH
 
May 9, 2014

Poor Speed

Sir,
My No. is 109554. I had opted for higher speed of 50mbps but I had never got it escape for few days in the begining. Why no body is visitng to verify the problem. Can anybody tell what consumer forum is doing for all this type of sevices. Please uninstall my connection and refund my total money immediately.
Jayant Tibhe
 
May 6, 2014

Hathway DOCSIS 3.0 POOR SERVICE and fluctuating Internet

Hi,

My hathway account : 1081264 and I have taken a Hathway Docsis3.0 connection 2 months ago. Issue is, the connection was good for the first month and second month onward it started fluctuating and then it started disconnecting frequently. And I need to start the modem again and again.

I kept calling the dedicated customer care for my INTERNET and they keep saying we will ask the engineer to solve the issue which he doesn't and then back to square one. Also all the complain numbers closed without resolving the issue.

I have almost called 10 times but no-one visited, look into it immediately. The service is truly PATHETIC.
internetuser21
 
Apr 13, 2014

Cheater Hathway

I have taken hathway plan which boosts its internet to 2.5 mbps in night. But, its nightmare only...the speed never went above 450 kbps...whenever, I complain them, they adjust it to somehow to 700-890 kbps. Not more than that.
They cheating with people, I heard similar problem with my friend as well.
Please request you never buy such cheater company's broadband.
tarunataruna
 
Mar 30, 2014

hathway

Dear sir,

I Manoj Ahuja having your Hathway broadband connection from 4 years.(Cable Modem)
My account no. is 627969. from last three months i am getting poor internet connection and Wi-Fi not working.
Daily i am facing the problem of disconnection of internet.
I have made so many complaints from 3 months to your costumer care help for proper internet connection.
They pick phone calls and promise to solve it but then no reply come from them.
I am facing the same problem,
Still I have not getting the proper signal of Internet.
When I start to use the Internet within 30 min it gets disconnected.
Please, Take it very seriously as i am your very old and regular customer, and solve my problem as soon as possible.

Thanking you,

Manoj Ahuja.
Customer no. 627969
Sec-36, Noida
Ram Narayan
 
Mar 5, 2014

Poor Service of Hathway Internet

Sir my Hathway Internet connection No. is 231134. I am facing lot of problems in regards with the Hathway connection and I am to think of again about Hathway connection for next renewal. Since 26 January 2014 I am not getting proper service due to failure of MODEM, which was supposeed to be replaced within no time in spite of reporting the matter personally at Mira Road Hathway office, but that was in vain. Though My Modem was replaced and connection was given on 13/02/2014, but it is just working and Internet getting disconnected very often and some times within seconds. I would like to request the Hathway Internet Authorities to please look into the matter and give a better service.
tany7585
 
Feb 16, 2014

Worst Service Ever I found

Hello .

I am using hathway internet since last 2 months and the services i am getting are very poor . they promised me to give 50 (M)bps speed .. where i am getting 50 (K) bps speed.. i am calling to their customer care again and again to raise a complaint but every time they are saying that your problem is resolved ... HATHWAY IS ABSOLUTELY BULLSHIT .. now i dont even feel to call their customer care to raise a complaint .... USELESS CUSTOMER SUPPORT they have. I have paid them in advance .. feeling angry on my decision for choosing hathway .
If anyone from hathway reading this complaint ... its my request to hathway.... STOP PLAYING WITH OUR PATIENCE !!!
manas143
 
Feb 10, 2014

broadband

Hi this is manas my account id -1038078,my complaint_id -9308164.my broadband is not working from 4/2/2014 but i registered complain at 5/02/2014 but not getting any response from hattway.I talked to the manager of mumbai(hattway customer care) but he also told me your issue is resolve till 10/02/14 i.e they are taking 5 days to resolve but unfortunately that issue is still running.They are telling always lie there manager (Hemant-mumbai branch)also.i called minimum 20 times to hattway customer care.please take necessary action to the manager and the engineer who didn't call me till now.
Vishakha27
 
Feb 3, 2014

Hathway digital TV

I am a customer using hathway digital TV since a bit.
I have 10 complains in my hand made to the so called "CUSTOMER CARE" of hathway!
I am a citizen of mumbai and is really worked up with way hathway is going about the issues.
I would'nt wish to go ahead with this and would really recommend the Govt. to take strict actions against Hathway.
they have opened a company with no regulation and horribly HR maintained call centre.
Horrible services
[email protected]
 
Jan 25, 2014

internet not working

hi my a/c no is 1068100. i had registered a complain on 19 jan 14 that internet not working, inspite of calling so many time the complain was undertaken on 24 jan 14.and that also wifi router still not working again i registered a complain on 24 jan that wifi router not working and secondly speed was promissed for 50 mbps where as it shows 12 mbps.
jhonny
 
Dec 12, 2013

DOCSIS 3.0 Just horrible

The connection was good for the first month
second month onwards it started fluctuating and then it started disconnecting frequently.
I keep calling the dedicated customer care for my INTERNET DOCSIS and they keep saying we will ask the engineer to solve the issue which he doesn't and then back to square one.

Dont think the speed is Great. Its just for a month to rope you in after that back to there old fashion crap
rosh
 
Oct 1, 2013

poor connectivity and bad customer care

Hathway service is worst n wastage of money. Poor connectivity bad n untrain customer care.....several followup no result yet
No connection from last 4 days. Wastage of time n customer money my account. No 515318. I want my money back for days as I had no connection. I want refund for 4 days. This not request I want my money as there was no service given. I hope I made clear now.
kaichu
 
Sep 21, 2013

bad service, adamant behaviour by executives and harassment

i am kishore. having a hathway connection. i was regular in payment of monthly bills but due to constant problems in connectivity and irregular services by the executives i informed the executives to disconnect and stopped using the net. But the executives filed to disconnect and have been claiming bills every month, even it was not used by me and surprisingly the bill collectors passing threats to use muscle power to collect the unused bills, which is not expected from any internet service providers. The executives of Hathway are acting as micro financiers insisting for illegal amounts. Hathway is required to rectify its activities through their executives. Numerous complaints are being seen against Hathway, which is the symbol of lethargic attitude of the company, which deserves to be rectified.
Mayurig
 
Jul 1, 2013

Hathway is the worst service ever for Internet.

Hathway is the worst service ever for Internet. 15 / 30 days there Internet Server is down , there cables are broken , there call center cut the call , to top it they don’t provide what they promise.
Dont ever put your money on such bogus Internet Service !
Sattyaa
 
Jun 12, 2013

Hathway

I Have been calling up Sai Star Network Helpline everyday for past 8 days for sending some technician at my home to check what is the issue with Set Top Box which is not working for last 8-9 days. nobody came so finally i had visited the Kandivali office where i carried my STB to check, now when they checked it at their office it was working, so that means there is some issue either in cable wires or signlling somewhere, i requested (actually pleaded) them to send somebody at home to check the issue, till next day afternoon again nobody came, so i called up again that time the guy told me that their technician is in that area i will ask him (so dont understand till now what they were doing), finally that guy came i checked it was not working so he said there is some issue with signals i will come back with proper wiring by 3 pm.....till now nobody came again same rutine i am calling up them everyday and they say person will come to your house.....

This is is most pathetic customer service i have everseen, hoping that someday they'll come by their own and solve the issue....
raju93
 
May 30, 2013

hathway

the worlds worst internet connection is from Hathway.
worst services & response are only avialable from hathway.
pls dont take this worst connection
[email protected]
 
Feb 15, 2013

billing

my no is 115790,
internet is working
i am ready for full payment
i am not in my home
where to give money?
in our area post man is missing
pl rerply

UMESH B CHAPHEKAR
4/5, Ramkrishna Co-op. HSG. Soc.,
Off. Eastern Express Highway,
Opp. To Hotel Sharannam,
Thane (W) 400 604.
MAHARASHTRA STATE
I N D I A,

Cell 8879496710, 25802815®
[email protected]
User839560
 
Oct 16, 2012

Bad Customer care

Correctly said by both of you.
It will be difficult for us to find a service provider as bad as Hathway.
They have no idea what they are doing in this industry. The only point you can connect to them or talk to them is when you are a new customer or there is a renewal required (at both times they call you).
In all other cases, it is just that you call them. If things are good someone will attend and say we will get back to you (which never happens) and in most other cases, it will be engaged.

Hathway needs to be taught a lesson so that they don't repeat their mistakes and they must be made to pay heavy fine amounts as penalty for fooling their customers.
User843257
 
Oct 13, 2012

Bad Customer care

I have paid around 10000 Rs. for 1 year but their service is just unbearably awful. Most of the time their internet connection is out of order. They always have one or the other problem with their wiring. Though they answer your call, but their explanation about their awful service thing is such that you will find yourself helpless. I am stuck with them neither will they return my money nor will they improve their service as they already have my money.
User63750
 
Jun 25, 2010

Loss Labtop

Sir i am madan kumar nayak.i had taken hathway internet connection.suddenly sort circet in my Labtop.labtop completely burnt.i told hathway internet customer care.she told its not my fault.its fault of Labtop.i went Dell service centre.he told its fault of Hathway connection.if you repair it will cost of 16000 rs.so please help me.
Thanking you
Madan kumar nayak
m.no-9379226507
mail [email protected]
User841297
 
Oct 10, 2012

Bad Customer care

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days, each time same response but no call received from billing team and no progress.
Customer satisfaction is very very poor with Hathway.
arpitlot
 
Jun 25, 2012

slow internet

i have a problem with my internet connection hathway , first there is a downloading speed of only 2 or 3 kbps which is less then my mobile . i pay rs. 700 for one month speed :256 kbps , which is more than the prices given on the hathway website
my ip adress is 116.74.15.90
minesh gheewala
 
May 14, 2012

Refund not recieved

I Minesh gheewala one month ago registration for broadband internet, i give RS 6500/- pay by cheque on 11/04/2012 but after survey we not give connection beacuse tower not catch up sp he (HATHWAY ANKLESHWAR) not give connection but i giveconnection registration fees not return by hathway internet. so please last one month i am very disappoint because my 6500/- ot given me
feroz999
 
Feb 13, 2012

slow connection`

hello
im feroz.i have paid for three months in advance for a connection of 1mbps but our dear hathway connection gives only 128kbps speed inspite of taking the money in advance.it is disgusting to own a hathway connectio when they dont respond to our problems.thanx to hathway to teach me a lesson to not take a hathway connection again in my lifetime.
User202405
 
Apr 29, 2011

Low speed

This is disgusting to get Hathway Internet connection in Bangalore (maybe on the other states too). I have 384kpbs unlimited connection and suddenly i was told that i will be getting only 8gb of limited version policy and will get only 14-15 kilo bits (not kilo bytes)/sec. Now after finishing my 8gb, am not able to open a single page and i put the complaint to technical department and again was told to wait unless the month is over and start a fresh from 1st of every month.

Is this all about fooling & harassing the customers?

So would like to put a complaint against Hathway Internet Broadband Services (Bangalore) and need a solution asap.

Hathway Internet (Bangalore)

ID : 643225
Name : Jeet Saikia.

http://hathway.com/brodband/prod_broadband_packages.asp

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