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Hathway Internet


Consumer complaints and reviews about Hathway Internet

Feb 16, 2014

Worst Service Ever I found

Hello .

I am using hathway internet since last 2 months and the services i am getting are very poor . they promised me to give 50 (M)bps speed .. where i am getting 50 (K) bps speed.. i am calling to their customer care again and again to raise a complaint but every time they are saying that your problem is resolved ... HATHWAY IS ABSOLUTELY BULLSHIT .. now i dont even feel to call their customer care to raise a complaint .... USELESS CUSTOMER SUPPORT they have. I have paid them in advance .. feeling angry on my decision for choosing hathway .
If anyone from hathway reading this complaint ... its my request to hathway.... STOP PLAYING WITH OUR PATIENCE !!!
Feb 10, 2014


Hi this is manas my account id -1038078,my complaint_id -9308164.my broadband is not working from 4/2/2014 but i registered complain at 5/02/2014 but not getting any response from hattway.I talked to the manager of mumbai(hattway customer care) but he also told me your issue is resolve till 10/02/14 i.e they are taking 5 days to resolve but unfortunately that issue is still running.They are telling always lie there manager (Hemant-mumbai branch)also.i called minimum 20 times to hattway customer care.please take necessary action to the manager and the engineer who didn't call me till now.
Feb 3, 2014

Hathway digital TV

I am a customer using hathway digital TV since a bit.
I have 10 complains in my hand made to the so called "CUSTOMER CARE" of hathway!
I am a citizen of mumbai and is really worked up with way hathway is going about the issues.
I would'nt wish to go ahead with this and would really recommend the Govt. to take strict actions against Hathway.
they have opened a company with no regulation and horribly HR maintained call centre.
Horrible services
[email protected]
Jan 25, 2014

internet not working

hi my a/c no is 1068100. i had registered a complain on 19 jan 14 that internet not working, inspite of calling so many time the complain was undertaken on 24 jan 14.and that also wifi router still not working again i registered a complain on 24 jan that wifi router not working and secondly speed was promissed for 50 mbps where as it shows 12 mbps.
Dec 12, 2013

DOCSIS 3.0 Just horrible

The connection was good for the first month
second month onwards it started fluctuating and then it started disconnecting frequently.
I keep calling the dedicated customer care for my INTERNET DOCSIS and they keep saying we will ask the engineer to solve the issue which he doesn't and then back to square one.

Dont think the speed is Great. Its just for a month to rope you in after that back to there old fashion crap
Oct 1, 2013

poor connectivity and bad customer care

Hathway service is worst n wastage of money. Poor connectivity bad n untrain customer care.....several followup no result yet
No connection from last 4 days. Wastage of time n customer money my account. No 515318. I want my money back for days as I had no connection. I want refund for 4 days. This not request I want my money as there was no service given. I hope I made clear now.
Sep 21, 2013

bad service, adamant behaviour by executives and harassment

i am kishore. having a hathway connection. i was regular in payment of monthly bills but due to constant problems in connectivity and irregular services by the executives i informed the executives to disconnect and stopped using the net. But the executives filed to disconnect and have been claiming bills every month, even it was not used by me and surprisingly the bill collectors passing threats to use muscle power to collect the unused bills, which is not expected from any internet service providers. The executives of Hathway are acting as micro financiers insisting for illegal amounts. Hathway is required to rectify its activities through their executives. Numerous complaints are being seen against Hathway, which is the symbol of lethargic attitude of the company, which deserves to be rectified.
Jul 1, 2013

Hathway is the worst service ever for Internet.

Hathway is the worst service ever for Internet. 15 / 30 days there Internet Server is down , there cables are broken , there call center cut the call , to top it they don’t provide what they promise.
Dont ever put your money on such bogus Internet Service !
Jun 12, 2013


I Have been calling up Sai Star Network Helpline everyday for past 8 days for sending some technician at my home to check what is the issue with Set Top Box which is not working for last 8-9 days. nobody came so finally i had visited the Kandivali office where i carried my STB to check, now when they checked it at their office it was working, so that means there is some issue either in cable wires or signlling somewhere, i requested (actually pleaded) them to send somebody at home to check the issue, till next day afternoon again nobody came, so i called up again that time the guy told me that their technician is in that area i will ask him (so dont understand till now what they were doing), finally that guy came i checked it was not working so he said there is some issue with signals i will come back with proper wiring by 3 pm.....till now nobody came again same rutine i am calling up them everyday and they say person will come to your house.....

This is is most pathetic customer service i have everseen, hoping that someday they'll come by their own and solve the issue....
May 30, 2013


the worlds worst internet connection is from Hathway.
worst services & response are only avialable from hathway.
pls dont take this worst connection
[email protected]
Feb 15, 2013


my no is 115790,
internet is working
i am ready for full payment
i am not in my home
where to give money?
in our area post man is missing
pl rerply

4/5, Ramkrishna Co-op. HSG. Soc.,
Off. Eastern Express Highway,
Opp. To Hotel Sharannam,
Thane (W) 400 604.
I N D I A,

Cell 8879496710, 25802815®
[email protected]
Oct 16, 2012

Bad Customer care

Correctly said by both of you.
It will be difficult for us to find a service provider as bad as Hathway.
They have no idea what they are doing in this industry. The only point you can connect to them or talk to them is when you are a new customer or there is a renewal required (at both times they call you).
In all other cases, it is just that you call them. If things are good someone will attend and say we will get back to you (which never happens) and in most other cases, it will be engaged.

Hathway needs to be taught a lesson so that they don't repeat their mistakes and they must be made to pay heavy fine amounts as penalty for fooling their customers.
Oct 13, 2012

Bad Customer care

I have paid around 10000 Rs. for 1 year but their service is just unbearably awful. Most of the time their internet connection is out of order. They always have one or the other problem with their wiring. Though they answer your call, but their explanation about their awful service thing is such that you will find yourself helpless. I am stuck with them neither will they return my money nor will they improve their service as they already have my money.
Jun 25, 2010

Loss Labtop

Sir i am madan kumar nayak.i had taken hathway internet connection.suddenly sort circet in my Labtop.labtop completely burnt.i told hathway internet customer care.she told its not my fault.its fault of Labtop.i went Dell service centre.he told its fault of Hathway connection.if you repair it will cost of 16000 rs.so please help me.
Thanking you
Madan kumar nayak
mail [email protected]
Oct 10, 2012

Bad Customer care

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days, each time same response but no call received from billing team and no progress.
Customer satisfaction is very very poor with Hathway.
Jun 25, 2012

slow internet

i have a problem with my internet connection hathway , first there is a downloading speed of only 2 or 3 kbps which is less then my mobile . i pay rs. 700 for one month speed :256 kbps , which is more than the prices given on the hathway website
my ip adress is
minesh gheewala
May 14, 2012

Refund not recieved

I Minesh gheewala one month ago registration for broadband internet, i give RS 6500/- pay by cheque on 11/04/2012 but after survey we not give connection beacuse tower not catch up sp he (HATHWAY ANKLESHWAR) not give connection but i giveconnection registration fees not return by hathway internet. so please last one month i am very disappoint because my 6500/- ot given me
Feb 13, 2012

slow connection`

im feroz.i have paid for three months in advance for a connection of 1mbps but our dear hathway connection gives only 128kbps speed inspite of taking the money in advance.it is disgusting to own a hathway connectio when they dont respond to our problems.thanx to hathway to teach me a lesson to not take a hathway connection again in my lifetime.
Apr 29, 2011

Low speed

This is disgusting to get Hathway Internet connection in Bangalore (maybe on the other states too). I have 384kpbs unlimited connection and suddenly i was told that i will be getting only 8gb of limited version policy and will get only 14-15 kilo bits (not kilo bytes)/sec. Now after finishing my 8gb, am not able to open a single page and i put the complaint to technical department and again was told to wait unless the month is over and start a fresh from 1st of every month.

Is this all about fooling & harassing the customers?

So would like to put a complaint against Hathway Internet Broadband Services (Bangalore) and need a solution asap.

Hathway Internet (Bangalore)

ID : 643225
Name : Jeet Saikia.

Oct 6, 2010

Poor Service, Billing, Disconnect

I used hathway for 2 yrs.
initially they provided superb service for 1 month.
sine then i have been threatening them about disconnection.
they step up service wen complained.
past 8 months they have just ruined my internet experience.
paying half yearly or full year fees is a BAD OPTION...

DONOT TAKE Hathway Connection.
If you take, donot go for a Half or full yr subscription. they dont care about customers.

The call centre ppl laugh at us when we say we will disconnect.
as they know we have paid in advance.

Their post paid connection is FAKE. they take all the money in advance.
BAd company. 3rd grade executives.

EVEV MY Disconnection is taking more than 15 days.
i have already taken a new connection.
These people have not come to collect their equipment.
Jun 25, 2010

Loss Labtop

Sir i am madan kumar nayak.i had taken hathway internet connection.suddenly sort circet in my Labtop.labtop completely burnt.i told hathway internet customer care.she told its not my fault.its fault of Labtop.i went Dell service centre.he told its fault of Hathway connection.if you repair it will cost of 16000 rs.so please help me.
Thanking you
Madan kumar nayak
mail [email protected]

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