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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

vinaycomaplaintboard
 
May 21, 2018

Every evening Internet does not work

Every day in evening time Hathway Internet does not work. It is common since last 15 days. No response and customer support. Fed up with Hathway service. I will not recommend anyone to take Hathway broadband.
an and
 
May 18, 2018

Amount paid but usage not revised

Amount paid but usage not been revised.
Hopeless service from customer care
an and
 
May 18, 2018

Hopeless service

Hopeless service. Changed my prepaid connection to postpaid connection without my permission or request. Even after making payment still the connection is not active. Customer care do not respond ad resolve the issues ASAP.
But when the due date is near they never forget to give you multiple calls for payment collections.
Worst and hopeless service provider
Arun Radhakrishnan
 
May 14, 2018

Hathway not working. Technical team closing ticket

Hi All,
Since two days my broadband connection is not working. Till now I have raised three tickets calling the customer care however without providing resolution the technical team closes the ticket.
1.Your Request for CC RF Tech has been generated with a Service ID -14052018W242424
2.Your Request for CC L2_FS Tech has been generated with a Service ID -14052018C6534
3.Your Request for CC L2_FS Tech has been generated with a Service ID -15052018W255914

As per executive, the account is working fine in there system but it seems the device is faulty as I am not able to see my device in WiFi though all lights are on. Can you please provide a call back by technical team as I have not received any call but they are closing the ticket without notice.
My registered number is

Arun Radhakrishnan
anujaravi
 
May 8, 2018

Relocation request no proper response

1. The pathetic customer service agents dint provide a proper response even after 7 days of raising relocating connection request.
2. When new connection could be provided within 24 hours, why does a relocation connection (within 5 km range) should take more than 7 days?
3. The website doesn't work when i tried to raise an online complaint.
1160223580
 
May 7, 2018

My Watch got stolen @ the time of installation by Hathway techincian

Hi Suresh (9884102929),

This is regarding my fossil watch got stolen by hathway technician @ the time of installation, I reported the issue on the same day (5th May 2018) to you guys over the phone, And you said the issue will be takne to the vendor and to your manager, however no one from hathway had called me so far regarding the status of the issue.

Pls explain me how should i approach in this regards, else shall i report it to the customer care or in social media.

Pls someone from hathway call me. I will wait till tomorrow to hear from you

Acct ID : 1160223580

Thanks

Regards
Vivekananth Samidurai
9940635313
ELESWARAPU
 
Apr 19, 2018

HATHWAY CONNECTION NOT WORKING

ACCOUNT NO. 1159119018 ( Hyderabad Broadband)

New connection ( 6 months) payment made on 11 -April- 2018 with assurance to activate within 3 hours. Nothing happened for 48 hours inspite of repeated follow ups and telephone complaints.

The technical support team over phone keep telling to login to website with some IP / switch on & swithch off several times - with no solution.

Finally technician comes on 15th April to find that the modem is faulty and replaces with another old ones. User name and password recreated for my surprise. Fortunately I could see the wifi functioning.

The happiness is short lived 16th it was off again and they said that line is cut due to some repairs and after repeated follow ups it starts working by 16th evening.

But the happiness is shortlived - dysfunctional again from 17th April - No technical support.

Unable to login hathway website as it says the allotted username is invalid. Resetting forget username /PW generates a link that leads to untrusted website. The technical support team keeps telling the same to switch off / swithch on , login to some IP with admin user and nothing happens ultimately. Absolute Chaos prevailing.

I will be grateful if some of the senior officials intervene to resolve this matter.

thanks

Srinivas
sivasai376
 
Apr 17, 2018

Worst customer care and sales agents

Hi,

I paid money 14/04/18 to Hathway agent.he told like connection will completed very next day.i waited next full day i didn't any from hathway people.i called sales guy he didn't lift the phone and even not responding the messages.After that i called customer care ,they created ticket and end of the they close the ticket with out resolving issue.I called many times they told like "my back-end team will contact you sir"..but didn't get any call from those people, 3 days gone because calls only.after he escalation manger called me he told connection will get it tomorrow...still there no phone...

I never ever seen this type service provider in my life time..that's way they asking money before before putting connection only..after no one respond..there is no communication between customer care and back-end teams and mangers and sales persons.Everyone have there own version...it a very very very very poor service...i suggest you all people who are lived in bangalore don't go with Hathway ...really im facing many issues with them...poooooooooooooooooooooooooooooooooooooooooooooooor serviceee....

worst customer care and sales agents...beware of these people..
ntananth
 
Apr 13, 2018

Refund Pending

I have Paid Amount at 17-Feb-18 through net-banking for the new connection. But the connection is not made for unavailability of your network in my Area.
I had raised request lot of time. Still, Refund is not received to my account.
Saptarsi91
 
Apr 12, 2018

Wrong subscription

They have taken the amount for subscription of 3+1 month but have given only a subscription of 1 month. Called repeatedly. Everyday they are saying that the complaint will be resolved in 1 day but nothing is happening.
Ac no-1154406929
Pavan
 
Apr 6, 2018

Internet Not Working

We got a new connection and we have raised a request that internet is not working. I am raising the issue daily and a new ticket will be opened daily without the problem being resolved/addressed they will close your ticket. There will not be any call from technician or confirmation from the network if the issue is resolved or not. but they will close the ticket.
The most worst part is the customer care. I don't know why the hell they have a customer care if they don't listen to their customers problem. Every day they will cut my call without even addressing the issue properly. These guys are most interested in getting the account renewal rather than checking if the Customer's internet is working or not.
This is the worst Network I have ever seen and used.
anki jain
 
Apr 5, 2018

internet work not properly

my internet are not working properly , its speed are very slow. my account id : 1119720975
anki jain
 
Apr 5, 2018

internet work not properly

internet are not working properly from few days . its speed are ver slow . my account Id 1119720975
anki jain
 
Apr 5, 2018

internet work not properly

internet work not properly . it speed are very slow working . my account id 1119720975
Sgawali98
 
Apr 2, 2018

No internet connection from 1 month

No internet connection from 1 month, more than 15 times I register complaint but not single action taken answers came from hathway "within 4 hrs we rectify your problem".
If hathway can't able to solve their own issue then refund our money, I tried this option also but hathway behave like king answer comes " return our modem then we Ll refund your money ". What n which type of service you provide to customer. This is very ridiculous n worst service. I suggest everyone don't go for hathway. If in case we late for renew connection more than 5 times they called in single dday.but after complaint not a single call from hathway side.
Asset Trackr
 
Mar 26, 2018

Requested for Invoice

My Account NO. 12990
company Name : Asset Trackr Pvt Ltd
Email Id : [email protected]
Contact No. 9742348055

I have Spoken Many times to your customer care and service is hopples.No one in the position to solve the problems from Feb -18.
I have requested the FY 2017-18 ( Hardly 3 or 4 transaction bills) because of I unable to download from our portal.They will commit like will send in 72 hours in a day etc..
They are telling they cant give the bills which crossed 6 months.I am asking the same year bills, Why it is not possible to give the bills? Pls answer.
They will tell the customer pls hold, i will do transfer the calls then they will deduct the call..I think hathway executives don't no deal with the customers
saiketu
 
Mar 22, 2018

internet is not working

my account no is 1126144110
My wifi is not working last 3 months i am doing complain everyday but no one came and resolve my problem.Now my plan is over so everyday they are calling for renewal and when I am telling my problem then they told we are sending request and our technician will come tomorrow still technician didn't come .Last month my child's exam was online but in between exam automatically wifi disconnect
and my child was not done exam and he got fail and after 1 week again my child's exam so before exam i told them pls check my wifi connection but no one came and told on phone your problem resolved. but same happened .Now they told "madam, you are telling lie cos exam can not online "They didn't accept their fault and blame on me.
Really Hathway service is worst .
Kunal Gupta
 
Mar 21, 2018

Worst internet service ever taken

I am frustrated with the internet connect , Please refund the advance money back .

From the start only i am facing disconnection issues multiple times a day . I complained many times but issue exists .

Also I am surprise i am not able to take office calls from internet , although its showing me 50 MBPS speed by speed test .

The same time if i am using a simple mobile hotspot of my 4G connection i am able to do , although its showing just 2-3 MBPS speed .
So is that this 50mbps is fake speed , I am really fadeup of speed issue and disconnection .

I just checked speedtest.net its showing me 50 MPS speed but still i am not able to browse properly , this issue is not only in one device but all devices .


And finally i decided to through dis connection i mailed them 4 times , no one responded . Its strange How can you cheat at that level

Account No : 1153986013

Name : KUNAL GUPTA

Address : LAKE VIEW RESIDENCY, #, #, , D block. AECS LAYOUT, 102, BANGALORE, KARNATAKA, INDIA, 560037

Mobile : 9873140281

Email ID : [email protected]
swativasan
 
Mar 19, 2018

Hathway

URGENT MEMORANDUM March 19, 2018

Attention: Mr. Vishal Rajpure, Regional Head Mumbai for Hathway Technical and Service and Mr. Santosh Sonawane, Appellate Authority for Escalation

Subject: Deplorable lack of internet, speed, and worst customer service possible at our residence for Account #: 1153357198

My husband and I signed up with Hathway internet on December 17, 2017, for a three month plan of 200 GB at 50 MBPS. We have had nothing but trouble with this connection, and we have faced our last straw with Hathway service and hence this massive complaint and escalation. Please see details below for the absolutely deplorable issues we have faced with, by, and because of Hathway:

When the technician installed the two devices (router and media) on Dec. 17 for our new connection, he said that the two new media devices he had with him were not working and hence he put in an old media device and said he would come and change it. We never heard back from him nor did anyone ever come to see it or change it despite my countless phone calls to Hathway regarding this old media device put in for a new connection and my request to have it changed.

In the few months that we have had Hathway, more often than not we face the issue of not having internet all of a sudden for a couple to a few days at a stretch. When I call, I get a ticket number but no one ever comes to check nor does any follow-up. Luckily, I had the mobile number for one particular technician (Jay) who did not visit despite me asking to check our devices and wiring but said he checked at Haware Parekh (the building two buildings away from us where apparently the wiring is coming from) and that there was a wiring issue there and asking me to turn off and turn on. This worked literally only once despite the many times we faced this issue repeatedly. And your representatives on the phone were once able to reset remotely too.

This last time I realized that my internet was not working starting the night of Feb. 27. I waited one day (Feb. 28) to see if it’s some remote issue (like server down on your end) before I called Hathway on March 1 onwards. From Feb. 27 until present day, I still do not have regular working internet or speed.

Everytime I call Hathway I get a SMS with some complaint ID and also meaningless reassurance from your representative that someone from the technical team will call and visit on that day. No one EVER calls. No one EVER visits. I have to follow-up with phone calls and they just say “Wait until end of day. Someone will surely call or visit.” Not once has it happened despite being told that every single time.

I literally have eleven different complaints (those of which I have saved and doesn’t include all those I already deleted) with service ID’s but NEVER a follow-up, call, or visit, much less a resolution:
Feb. 13: Your Request for CC GPON L2 has been generated with a Service ID - 13022018C7155
Feb. 13: Your Request for Hygiene has been generated with a Service ID - 3022018C7402
Mar. 1: Your Request for CC MEN L2 has been generated with a Service ID - 01032018C11434
Mar. 3: Your Request for CC MEN L2 has been generated with a Service ID - 03032018C11316
Mar 3: Your Request for CC MEN L2 has been generated with a Service ID - 03032018C5080
Mar. 5: Your Request for CC MEN L2 has been generated with a Service ID - 05032018C1784
Mar. 6: Your Request for Hygiene has been generated with a Service ID - 06032018C10584
Mar. 7: Your Request for CC GPON L2 has been generated with a Service ID - 07032018C9020
Mar. 7: Your Request for CC MEN L2 has been generated with a Service ID - 07032018C9349
Mar. 10: Your Request for Hygiene has been generated with Service ID - 10032018C10508
Mar. 12: Your Request for CC MEN L2 has been generated with a Service ID - 12032018W290288
Never did anyone call me back nor did anyone ever come to my place to check out the complaint nor fix the internet. Explain to me how and why that is even acceptable?

For the brief times I did have internet working, I needed to get signal in other rooms and therefore installed a powerful wifi extender. That private company representative is the first one that informed me that I am not getting any speed, at least nowhere near where I should. I was getting about 11 to maybe 18 mbps if I stood right next to the device only; mind you, I paid for 50 mbps. I should have been getting at least 45 consistently, esp. when standing right next to it. So you can only imagine the speed, or lack thereof, that it would have been stepping away from it. I immediately called Hathway to lodge a complaint about the speed and again was given the false promise that it would be looked into. No one ever called. No one ever came.

After speaking to so many representatives with no resolution, I had to escalate to supervisors. I spoke to four different Floor Supervisors (William on Mar. 6; Himanshi on Mar. 7, Ravi on Mar. 12, Ameet on Mar. 13) and even Team Lead Mahindra on Mar. 13. Unfortunately, like your representatives, the supervisors also would only do a canned apology and make empty promises of which I was already tired of hearing as they meant nothing. The supervisors wouldn’t follow-up on their own with technical team nor did they call me back. William said that “due to some technical error in the system, my complaints weren’t actually getting registered.” I told him I had numerous sms with complaint id’s. Himashi said that she would tell the technical team and someone would contact me (which of course didn’t happen) and next day when I asked to speak to her, I asked if she followed-up and she said no. Ravi and Ameet never called me back. I was even promised that the head engineer/technical person would get involved and I would hear from them; nope, that never happened. I asked, why can’t someone just come to the house and visit and look into the issue. Why was that so hard? They wouldn’t visit, and they wouldn’t even call to find out the problem. I told all the supervisors I should at a minimum get a call back from them giving me an update and to check if I had internet working properly or not. At the very least, a customer should be able to expect that, especially from someone that is at a supervisory level. But again, you miserably failed. I even told your supervisors to cancel my connection if you do not want to provide me internet, but they kept me at bay with false reassurances it would be fixed.

On Mar. 13, a technician named Pragnesh called to say there was some line issue at Diamond Garden and that my internet would be fixed permanently now since they fixed that. Nope, it wasn’t the case, and this was also the first I was ever hearing of something about my connection having anything to do with Diamond Garden. I asked him to send someone to the house anyways as there is always an issue with my internet and I have an old media device and to send a new one. He said it was just an issue at Diamond Garden and he didn’t want to send someone despite me telling him that I only have a speed of 0.1 mbps even if he says he’s fixed it permanently. Eventually the earlier-mentioned technician Jay came and even he did his own speed test with his own device and saw that I did only have 0.1. Mbps. By this time, I was on the phone with Vishal (Regional Head) updating him on my aforementioned issues.

Technician Jay told me he would be back in an hour to hour and half with a new device and a laptop to check. At 2 pm, I called him as two hours had easily passed but he didn’t return. He said he’d come around 5. 5 pm passed and no news. I called back at 7 and he said there was no device. He could have called me to tell me he wasn’t coming or there was no device but he didn’t. He told me he would have the main tech guy Mahesh call me but no one called then nor the next day and on Mar. 14, I still did not have internet.

Then in the evening of Mar. 14, Jay came and took the router and old media device and installed at ZTE device but I still did not have internet. I called him and he said because the network is full it is not allowing a new connection and that he would call me with a password when it was up and running and it should show four lights if it’s working.

He never called but the next day or so I noticed four lights and so I looked on the back of the device and entered what I figured to be the password. It connected briefly but since then and till date I still do not have any internet. It came and went as did the speed when it did temporarily connect. Since installing the device, I still have not received any phone call or visit from the technician or Hathway to advise me; they should at least guide me on how to change the device name and password.

I have repeatedly asked to have a new/proper device and/or wiring put in, at an extra cost if that’s the issue, so that we have exclusive internet and don’t face these connection nor speed issues. Apparently, that’s not possible. The power/range comes from two buildings away and from what I’ve been told, the signal keeps getting cut from there and hence I don’t have speed either because of the wiring. At this point, I do not know what or whom to believe about how or why I don’t have internet.

Hathway is quick when it comes to getting a new customer and setting up (even if incorrectly) a new connection, but absolutely apathetic when it comes to service or follow-up. Hathway is also prompt in sending countless reminders, calls, sms, and emails saying that payment is due for renewal “to continue to enjoy uninterrupted service” and “always eager to help.” Excuse my language, but that is total BS. I have had NOTHING BUT interrupted service and definitely have not received any help.

This is the most egregious and ridiculous experience ever with a service provider. If you do not wish to provide me internet, then just have the gumption to be direct about it. Do not continue to patronize me. Out of our three months contract, I have never ever had the speed nor even close to the speed I signed up for; I have never ever been given the proper media device; I have never ever been called back proactively; I have never ever had a technician visit despite my actual service id/complaint numbers; I have consistently not had uninterrupted internet more often than I have had internet, and this last month, I have not had it for over three weeks straight now. And I still don’t have internet! Now you tell me, is this the kind of service I signed up for with Hathway and what a customer is to expect with your company?

I do not want an apology because as you all have proved time and again, it means absolutely nothing. I want you to give me a private hassle-free connection with totally uninterrupted internet and actual 50 mbps speed. I want a technician to visit me when I actually call Hathway and provide a complaint without me having to call back again and again as no one visits and no one calls. I want credit for all these months of no internet. Do not expect me to renew my contract if you are not able to make the right amends. You have blatantly and seemingly willfully cheated us. I will be taking this to social media, consumer bureau, Google review, word of mouth, and wherever else possible. You fix whatever the heck you have to fix on your end and go to whatever length required to do so. Enough is enough.

Your most dissatisfied customers,

Swati and Jayesh Vasan
Account Number 1153357198
Hathway Broadband
 
Mar 19, 2018

money paid but connection not activated

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Hathway Broadband
 
Mar 19, 2018

No network connection

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
Mar 19, 2018

Hathway brain band internet

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
agagarwal
 
Mar 18, 2018

money paid but connection not activated

i have paid money but my connection not activated yet even i lodge a complain in hathway mobile app many time, every time they closed it as resolved. even i called many times but no responce yet.

worst experiance i ever had...
shame on hathway...
Bhakti bhogi
 
Mar 17, 2018

No network connection

Connection no 1119541207 ... I am using this broadband service since 2015 but now I am having regret on choosing Hathway.... from January 2018 your services are worst. Normally 14 days in a month I don’t get network apart this I am paying for 50 mbps speed but I am getting only 2.3 mbps. Your staff offered me 3+1 month service but still it’s not reflacting in your system. It’s my daily coarse to call in your Mumbai head office and put a complaint. Now its my humble request to refund my balance money so that I will take some other network services.
Ganesh Garikiparthi
 
Mar 16, 2018

Hathway brain band internet

I have taken a new connection with ID no.1157377413. As per the agreement discount amount Rs300 has to be to me. The representative told me after paying RS.3179/- for 6 mom's and one month free total 7 months. But the discount amount has not been returned till now so please do the needful as promised my Hathway of RS.300/- my mb no.7207895551. my mail ID [email protected] expecting favourable reply.

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