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Hathway Internet

India,
Karnataka

Consumer complaints and reviews about Hathway Internet

Vijay Bhaskar Andaluri
 
Jan 17, 2018

For new connection money paid 15days back still nothing no connection

On 4th I have applied for a new Hathway broadband connection in Gachibowli area Hyderabad, within hours I got call everything processed and I have paid the 6months subscription.
Till now nothing happened no cabling, no model installation, and no internet
I have been calling the guys who contacted me one first day they are not answering my call.
Calling Hathway customer service is a big pain they are asking multiple confirmation details every time one new guy creates a service request and told me that "by end of the day your issues got resolved" and I never receive a call for resolvation but service requests are closed without any resolvation.
There is no Proper escalation process is followed. when I asked for email id or phone number to escalate the issue no response was given from customer care.
also, I wrote a number of emails to [email protected];[email protected];[email protected]; they aren't responded me back.

My Account number is 1154438339.
Ganesh_Gurhale
 
Jan 16, 2018

Internet is down since 4 days & Issue is still not resolved

Hi Team,

Ref No. - 13012018M475757

Internet was down, hence First complain was registered on 13th Jan 2018 & ticket was assigned to a technician & ETA was given as 24 hours. Got call from technician & he said, he will come in next half an hour. When called after 2 Hours, he didn't pick up call.

I called CUSTOMER CARE on 2nd day & ETA was given as 6 hours. No response later on.

I called CUSTOMER CARE again & ETA was provided as 3 hours and again No response later.

NO PROPER ESCALATION PROCESS IS FOLLOWED. WHEN ASKED FOR ANY EMAIL ID OR PHONE NO. TO ESCALATE THE ISSUE, NO RESPONSE WAS GIVEN FROM CUSTOMER CARE.

Account No. - 1151464279
Registered Mob. No. - 973839....

If you can not resolve the issue, then highlight to customer before giving them connection, stating that "only connection will be provided & if internet is down then it is not our responsibility."
Sriome
 
Jan 12, 2018

No internet activation

I Am jagadeesa.i shifted to new place and asked for connection in new place they gave connection after few days of the complaint arraised but they did not activate internet till now when ever i call them they simply say we come in 3 hours but after that no one will come.i need internet access immediately . There is a lot of problem with HATHWAY costumer care and hathway services .waste of taking services . when we raising a complaint behalf of solving the issue . They are closing the complaint. Name-jagadeesa A/C NO.-1130491069 MOBILE NO.-9440543951 [email protected]
Hathway Broadband
 
Jan 11, 2018

Speed

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Manav_07
 
Jan 10, 2018

Speed

Very Slow Internet.
I have paid for 50 mpbs and i get like around 2 mbps.
Ramji23
 
Jan 8, 2018

Worst customer service

BELOW IS THE EMAIL WHICH I SENT TO THEM ON 4TH JANUARY AND DIDNT GET ANY RESPONSE


Hathway acc no: 1152565570
Register Mobile No: 8939******


Since i am having only 2MBPS speed in my Wifi i have raise this ticket on 27- DEC-2017 and which has been resolved without proper resolution. I called hathway customer care many times and while they transfer the call to Technical team the call got disconnected.

At last i got assistance from one of the member (Jothi) from Technical support and she failed to resolve the issue for me and she is pretty sure that it was my Laptop issue, when i use my personal router the speed is 40MBPS in the same Laptop. It is not my Laptop issue and it is the issue with Hathway Router.

While assisting me in this issue, Jothi has informed that she will be calling me back within few minutes and i didn't receive her call and the ticket is closed now.

This is not the first ticket for Speed issue which i raised and it was closed without resolution.

Earlier i was using ACT connection and the coustomer Service was excellent and now i am receiving the WORST customer service from HATHWAY BROADBAND.

Kindly ESCALATE this and give me the resolution.

Regards
Shravan Kumar
 
Jan 5, 2018

Fraud Providers and Worst Service

They have collected money from me and switched off their mobile, when i call they say u will get in 24 hrs for the past 4 days i didnt get my connection. Totally fraud and useless customer care.
Hathway Broadband
 
Jan 2, 2018

very poor service

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Hathway Broadband
 
Jan 2, 2018

Worst Service Provider in India

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
shimjithp
 
Jan 1, 2018

very poor service

I took connection around one month before. It is continously disconnecting. raised complaints too many times. still not fixed. I couldn't use properly at least for one day. not recommended to anyone. waste of money

User ID : 1152956150
shimjithp
 
Jan 1, 2018

very poor service

I took connection around one month before. It is continously disconnecting. raised complaints too many times. still not fixed. I couldn't use properly at least for one day. not recommended to anyone. waste of money
puresilence
 
Dec 30, 2017

Worst Service Provider in India

My A/C no is 1101647859 and from last 5 days it is not working, They are extremely bad in customer support and I will request everyone please avoid it
Manav_07
 
Dec 26, 2017

Speed

My internet speed is gradually decreasing ever since i started with hathway connection, it was very good in the starting .
I hope you work on this.
Hathway Broadband
 
Dec 19, 2017

Manhandled by the executive

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Ashish Ahuja
 
Dec 18, 2017

Manhandled by the executive.

Hi, to whom so ever it may concern, i am using Hathaway broadband for the past 2 years(almost) and my experience with Hathaway has been very good so far, in fact i made many of my friends switch from airtel broadband to Hathaway broadband. But today i received a call from some Hathaway executive in regard of making payments 3 days before my actual date of payment. I kept on saying that my due date has not yet arrived and i always pay the amount a day before my payment date, but she gave me ton of reasons such as:
1-It take two days for updation
2-The older department has changed, so payment is getting delayed these days.
3-cash collecting executive is on leaves. Etc etc.
That could make me pay the amount right away.
But these things did not bother me at all. What bothered me a lot was something she said at the end of our conversation. She said"okay, mat karo payment, fir baad mai rona mat jab aapka connection band ho jayega". And she hung up the phone on my face.
I opted for Hathaway in its very initial days of struggle in delhi. Is this the way a customer like this be treated? Have i done a mistake for being loyal to a company for so long? Hope you would look after to the matter ASAP so that nobody in the future is manhandled.

I got a call from 9540767379.

Thank you.
Ashish Ahuja
 
Dec 18, 2017

Manhandled by the executive

Hi, to whom so ever it may concern, i am using Hathaway broadband for the past 2 years(almost) and my experience with Hathaway has been very good so far, in fact i made many of my friends switch from airtel broadband to Hathaway broadband. But today i received a call from some Hathaway executive in regard of making payments 3 days before my actual date of payment. I kept on saying that my due date has not yet arrived and i always pay the amount a day before my payment date, but she gave me ton of reasons such as:
1-It take two days for updation
2-The older department has changed, so payment is getting delayed these days.
3-cash collecting executive is on leaves. Etc etc.
That could make me pay the amount right away.
But these things did not bother me at all. What bothered me a lot was something she said at the end of our conversation. She said"okay, mat karo payment, fir baad mai rona mat jab aapka connection band ho jayega". And she hung up the phone on my face.
I opted for Hathaway in its very initial days of struggle in delhi. Is this the way a customer like this be treated? Have i done a mistake for being loyal to a company for so long? Hope you would look after to the matter ASAP so that nobody in the future is manhandled.

I got a call from 9540767379.

Thank you.
Hathway Broadband
 
Dec 16, 2017

Poor Service

Dear Sir,


we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Hathway Broadband
 
Dec 16, 2017

Unstable Internet

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hathway Broadband
 
Dec 16, 2017

Non-restore of services after payment

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Richiebala
 
Dec 15, 2017

Poor Service

I spoke to one of the guy from chennai his name is Prabhakaran. He was very rude during the whole session. I'm a irate customer. He should hace been given training about handling an irate customer. The sales person said that I have to pay only 799 from my second month. Bt in my account it still says as 999. I'm sitting without connection for the past 2 days and they are irresponsive. Do v have any blog directly for hathway to write this feedback?
Shreyas Joshi
 
Dec 14, 2017

Unstable Internet

The net speed while in use suddenly gets so low that things are unable to load on the browser and this happens at any time of the day AMD mostly on WeekEnds .I always prefer Hathaway over other providers but from now on i will consider checking out others as your service is worst now a days and the problem is unsolved since Months .


ACCOUNT NO:1109635977
K V Narayanan
 
Dec 14, 2017

Non-restore of services after payment

My name is K V Narayanan and my prepaid account no. is 1106030743. As there was no mention of the amount of recharge in the SMS received on 6th Dec with a 7 days pay time, I paid INR 3000 (my mthly prepaid plan amount of INR 500*6) on 11th Dec online (R-10558385) & had received acknowledgement via SMS on the same day.

On the 14th Dec, when the need was critical for a broadband connection, the service was disconnected without any notice w.r.t deficit amount, if any.

I was trying continuously to reach the customer service for more than half hour to know of any issue. It is regrettable to note that the customer service was deplorable. I AM REALLY FRUSTRATED WITH THE CONNECTION AND EXTREMELY DISSATISFIED WITH THE CUSTOMER SERVICE.

Expect a quick response from your end ATLEAST NOW WITH A FOND HOPE THAT THE CUSTOMER SERVICE WILL SHOW IMPROVEMENT.
K V S Gopala Krishna
 
Dec 9, 2017

Shifting of the connection

Account No 1106194481

Request raised on 01/12/2017 for shifting of the connection to a new location. Documents were submitted by email on 4th December and 5th December. For this also I had to call the customer care to check where to send the documents as the SMS was never sent out by your back office team. Since last three days I was told that the shifting will happen by 6 pm on the same day but no further action. When I tried to contact the next level supervisor even after 20 minutes waiting on the call, the said person never came on line.

Would like to know when the issue can be resolved and what is the escalation matrix

Contact Number 9492937746
asrao62
 
Dec 9, 2017

internet not working

My internet is down for the last 3 weeks, no response from Hathway, it is really disgusting. My a/c no 110594206, hyderabad.

A SANJEEVA RAO
gravindra
 
Dec 9, 2017

Do go for HATHWAY Broadband connection even they provide router such a waste connection you will not get proper response

Before to take the connection the Hathway team will call number of time.
once you paid the amount they will not respond and will not provide the connection.

Even if you call call center they will not respond. Please do not go for HATHWAY Broad band even if they will provide router. Other connection are good compare to Hathway.

In Hyderabad Hathway is very bad service.


Regards
Kumar

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