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Tamil Nadu

Consumer complaints and reviews about Hathway

Apr 1, 2019

Worst internet service provider hathway


I raised a complaint here in compalintboard and struggled to get the internet connection problem solved by them after a month.

They rectified the issue but they again made my account inactive since the renewal period of 1 month crossed. I spoke with them and told that internet was not working for the whole last month and asked to make the account active. Also they promised for 10 days extra when they called in for making payment, that also they never gave. They are still checking it since I raised it a week ago but no resolution provided. Now they have sent me an SMS saying I'm not eligible for the extension of 26 days(not working period) + 10 days (offer) and closed the complaint without my notice and without any resolution provided. I've suffered a lot since this one and half month speaking with them for hours. But they did not understand anything and still doing the same worst customer service to me. They will daily make a phone call to say the internet connection expired and asking to pay the money but they never bothered to check the status and then call us. Totally senseless people!!! I haven't even seen one person working there who has the thought of providing good customer service. Please see if some action can be taken against them, as they are conitnuously cheating and earning money from people.
Mar 19, 2019

Internet not working

CustomerID: 1157324101

At the very first moment when we are facing any issue in accessing the internet, then the real problem starts. Its very frustating to make your call center people understand the issue.

My internet connection stopped working on 26th of February and I'm still trying hard with your people to resolve this issue.

First issue is we need to input the CustomerID and related details in IVR and wait in queue for the call to be answered by the agents. Once the call is picked, they will always ask what are your details irrespective of whether we provided the same details in IVR. And then they will always ask what is your problem, instead of going through the previous notes to understand our concern. Whenever we speak to them, they say that the issue will be resolved within 4 hours and if we called at EOB, then by default they will say issue will be fixed tomorrow morning. I've spoken with multiple of your call center agents and none of them ever spoken responsibly. They always repeat the same call center scripts provided to them irrespective of the situation.

When asked for a transfer to technical team, they will put our call on hold for around 10 mins(approx), which is then dropped automatically. During this time, an automated voice is repeatedly saying that we will receive a callback but it was not happened even a single time. We will never receive a call back ever to our number.

When I'm explaining the same to 4 of your agents and asked not to put on hold, they are not able to even understand the situation and still following the same process and leaving me always helpless. It's now 15 days and still the issue is unresolved, which I believe is not a technical problem but a process level issue created by the call center agents. If you need, I can send you the recorded calls of all these 4 agents so that you understand the level of service provided by your company to its customers. I think that is not required, as you can get the call recordings by yourselves from your company.

Your call center and the processes around them, really sucks. Kindly request you to take actions accordingly as these guys might be the primary reason for your customers leaving your company, which is actually providing good product(not in call center).
Mar 10, 2018

Account not activated money paid

The marketing team forced me to pay 1400 for new connection as he said feasibility is available in thoraippakam chennai.i paid the amount and I called many times the manager as well but no response.They said 48hrs it's almost one week no update..So please don't pay to Hathway as they are doing fraud after payment.

1157224792 ac Number
Aug 6, 2010

no fefund and response

Hi ,i am fed up with this Hathway Digital Cable TV service.problem started from not getting any channels waited for months.then asked for disconnection and refund .they said will call back it has almost been 2years still no call.the no. on hathway official sit does not work.i want them to take back the SET TOP BOX and give back the refund.Call me 9962162632

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