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HDFC Bank

India

Consumer complaints and reviews about HDFC Bank

Krishna K Pandey
 
Oct 17, 2017

Extra charged in credit card to be reversed

Dear Sir,
I have been a member with HDFC Bank for over 17-18 years and seeing my credit card-payment records, you will find not a single occasion where payment is delayed or paid with extra charge / interest .I had been abroad for 2 months and there was no utilisation of card and also could not see any mail for statement during Aug/Sep, 2017 . It was only when I did a purchase of Rs.19290=00 on 5th Oct, 2017 , I came to know that total outstanding was Rs 46966=00 and so concluded that there has been purchases for Rs 27676=00 ( 46966-19290) in Sept and Rs 19290 in Oct. which will be reflected in statement by 5th Oct. 2017.

The very next day ie. on 6th Oct. I got a call from your office , informing me that I have to pay an amount of Rs 28304-00 for previous dues and that the amount of Rs 19290 =00 ( which was done in late evening on 5th Oct. ) will be indicated in next statement ending 5th Nov. and so I did make a payment of Rs 28304=00 immediately on 6th Oct itself against Rs 27676-00 .

I understand that an excess amount of Rs 628=00( Rs 28304 - Rs 27676 ) , that I had to pay is late payment charges , which I request to revoke looking my payment history and the prevailing situations which lead inadvertently and the same be credited to my next billing / statement.

With kind regards,

Dr Krishna K Pandey
9426642094 / 9998583122
DT 17th Oct , 2017
Malathy Muthuraj
 
Oct 13, 2017

Deactivate Smart Pay for Prepaid from my credit card

Please deactivate Smart Pay for Prepaid from my credit card,because i don't want it.
My mobile no:7871222694
Mail ID : [email protected]
paruldagar
 
Sep 28, 2017

Repeated calls and use of Vulgar Language

Dear Sir/Madam,

I am a customer of HDFC Bank-Credit card and totally dissatisfied not from the services but from the behaviour of your staff members. HDFC people calls me time and again and use very vulgar language so that I make payment on time. Understand, I have taken this credit card for my use not for the hussle they have created into my personal life and I want these people to be chucked out from the bank. And who have given them permission to use their personal phones to call the clients - I want to report the numbers 8750793259 & 9540040686. Please take an immediate action against these numbers, else I will have to go to consumer Forum to complaint for this.

Please take action on this ASAP.

Regards
Parul Dagar
Atul Daware
 
Sep 26, 2017

Worst Bank..Worst Service

Hello,

I am unfortunate user of HDFC Bank.

I received my credit card bill statement on 4th Sept-2017, Below is the snap of my bill.

Total amount due
(Rs.) Minimum amount due
(Rs.) Payment due date
(DD-MM-YYYY)
58,899.10 34,356.79 Immediate




And paid the whole bill amount on 6th Sept-2017, below is snap;-

06/09/17 IB BILLPAY DR-HDFCVE-489377XXXXXX1362 000000000000000 06/09/17 58899 18116.9


After paying my bill when I check my credit card balance, it was still -900 rs.
I had word with your credit card call center they said it was charges for over-limit credit amount.

Respected Reshma,

Now my concern is :- if HDFC Bank wanted to add any Additional charges as (fine, interest and late payment charges) under my account why it was not added when i asked for the Full and final amount of my Account which i have to pay , I have paid 7000-8000 rs as fine, interest and late payment charges. and i would say that this is unprofessional and Absurd behavior of HDFC Bank towards their Reputed Customers.

Reshma, you never forget to drop me remainder email, but you never bother to check the customer's statement and charges.Your team and your useless third party recovery vendor use to continuously call me and harass me for a long time.

You will not believe they directly threaten me by saying recovery team will come to my home and recover the amount. They even don’t have manner to talk with the client, even they never had updated details of my Account as they called me even after I made the payment completely .

Is this the way HDFC Bank Staff works? Before threatening me you can check my previous personal loan which I completed on timely basis by making payment on Due dates .

This is the worst service example
.
Respected HDFC Manager/ MD/ CEO,

I took a loan from HDFC of 2.5 L in December-16. I have EMI amount of 6707 Rs. every month.

I bounced the said amount loan for last two month because I have some personal issue.

Your recovery team harassed me by calling and threatening as usual. Please find below pics of their continuous follow-ups.




28th Aug-17 was Sunday, your team added my number in your automated system, no-one was available there on that day in your office while I picked up the call.

IS THIS THE NEW WAY TO RECOVER THE MONEY OR TO HARASS HDFC'S REPUTED CLIENTS ?

Now, My main concern :-
I agree that I bounced my EMI against that you deduct Rs. 15310 from my account on 7th Sept-2017.
Means, around Rs.1896 I paid as bouncing charges, interest and fine.

If you deducted the above mentioned amount from account then why below mentioned amount was debited from my account and post deducting Rs15310 .

I am not getting why HDFC Banks Accounting Team is working like this and making their Client's Life Miserable

18/09/17 NWD DECCHG 07/06/17 CARDEND 9902 080617-MIR1725565688296 ################ 18/09/17 7.19 229.69
18/09/17 NWD DECCHG 07/06/17 CARDEND 9902 080617-MIR1725565664943 ################ 18/09/17 2.48 227.21
18/09/17 44123195-EMI RTN CHARGES-MAY-201 040617-MIR1725565676005 MIR1725565676005 18/09/17 181.1 46.11
18/09/17 44123195-EMI RTN CHARGES-MAY-201 040617-MIR1725565664935 MIR1725565664935 18/09/17 13.92 32.19
18/09/17 44123195-EMI RTN CHARGES-MAY-201 040617-MIR1725565688283 MIR1725565688283 18/09/17 9.21 22.98
18/09/17 INST-ALERT CHG INC GST JUL-SEP2017-MIR1725565674027 MIR1725565674027 18/09/17 17.7 5.28

This is the worst services i have received by HDFC bank , as i have other accounts with different banks but never witnessed such kind of behavior with their Clients

Your recovery team call people so many times and literally harass them in such a way that the person who is already going through a bad phase still don’t want to commit suicide ,should take that step and commit a suicide.

My dad was hospital since 2 months and that’s why I was unable to pay EMI on time.

I know this is my personal issue but I pray to god that you all should suffer this kind of pain.

One more thing if HDFC Banks makes profit by debiting one or two penny from public's account then please tell us that Bank needs money to pay SALARY to their Employees or meet their EXPENSES , Beg us we will happily donate it to you guys.

Dear RBI Team,

HDFC is worst bank and worst service provider.

I have my small firm for which I approached HDFC bank to open current account team, they rejected our request for Current account and the reason of rejection was our partnership deed was made on Rs.100 stamp paper.

Now please tell me, is HDFC Bank is bigger than or more important than PAN Department of INDIA.
If Government of INDIA provided us or helped us with the PAN card and if they didn’t find any problems about our documents then who are these people to reject our account.

We opened our current account with YES BANK and ICICI BANK using the same documents.and we are happy to do Business with them as they care for their Clients

HDFC recovery team has no manners to talk top their clients, they harass & threaten the clients and provoke them to commit suicide.

Worst Bank..Worst Service

Sunil Kumar dhakad
 
Sep 22, 2017

Moni detection

Mene 2000rs ka transaction. Kiya tha Lekin peda nhi Nikla or
Account se cut Gaya transaction 02.09.17 Ko kiya tha or av tak refund nhi hua.
Rs.2000.00 was withdrawn using your HDFC Bank Card ending 0591 on 2017-09-02:13:16:26 at NEAR CENTRAL GRAMEEN B. Avl bal: Rs.30360.25
Madhusudhana.K.A
 
Sep 6, 2017

Credit issue

Money detected from credit card and its not added in PAYZAPP
Hi

I have added 5000 rs to my PAYZAPP wallet from my credit card on 06/09/2017 .But it deducted from my credit card and not added in to my wallet.
Please help me to resolve the issue.
My mobile number : 7899586221
Email : [email protected]
Madhusudhana.K.A
 
Sep 6, 2017

Credit issue

Money detected from credit card and its not added in PAYZAPP
Hi

I have added 5000 rs to my PAYZAPP wallet from my credit card on 05/09/2017 .But it deducted from my credit card and not added in to my wallet.
Please help me to resolve the issue.
My mobile number : 7899586221
Email : [email protected]
happytoassist
 
Sep 6, 2017

One Assist Membership Cancellation

Dear Devashish,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.2319845.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist
Devashish Srivastava
 
Aug 23, 2017

UNAUTHORISED DEDUCTION - ONE ASSIST MFEE

Dear OneAssist

I am Devashish Srivastava, I'm using the HDFC CREDIT CARD MORE THAN 7 YEARS, and CARD NUMBER ENDING with 0707. My account is activated with ONE ASSIST MFEE and charged Amount RS 1899 without my knowledge TO date: 21/08/2017.

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Relationship No. 1229641

Name: Devashish Srivastava
Mobile: 8826462850
E Mail ID: [email protected]
Devashish Srivastava
 
Aug 23, 2017

One Assist Membership Cancellation

CANCELLATION OF ONE ASSIST MEMBER SHIP

I AM HDFC BANK CREDIT CARD HOLDER. THE BANK HAS AUTO DEBITED RS 1899/- FROM MY CREDIT CARD ENDING WITH 0707 WITHOUT MY CONCERN ON DATE 21/8/2017. I AM NOT INTERESTED AS OF THIS SERVICE AND DON'T WANT TO THIS MEMBER SHIP ANY MORE. PLEASE I REQUEST CANCEL THE MEMBERSHIP AND REFUND THIS DEBITED AMOUNT OF 1899/


DON'T ACTIVATE THIS TYPE OF PLAN IN FUTURE WITH OUT MY KNOWLEDGE.

ONE ASSIST RELATIONSHIP NUMBER

NAME: DEVASHISH SRIVASTAVA
MEMBER SHIP NUMBER: 1229641
CREDIT CARD ENDING NUMBER: 0707
MOBILE NO: 8826462850
Bhagyashri
 
Aug 23, 2017

money deduction from acc

Unwanted deduction

Money has been deducted from my account without any knowledge.I want money back
Details are:
Net PI to HSL Sec A-c 10109863-00602340029400
This has happened thrice.

Please let me know how to get it back.
Prashant Raghav
 
Aug 22, 2017

Unauthorize charge

Hi my name is Prashant Raghav a HDFC bank Customer.. Hdfc bank without prior notice is debiting amount
from my account in the name of AMB CHRG INCL GST for june and may. This is not good I want my hard earned money back.
I will go and close the account if it is not done.. Already enjoying your pathetic services.. don't force us to close the hdfc bank account.
Regards
Prashant Raghav
ac :- 04851140332239
Japneet
 
Jun 30, 2017

Regarding deduction of Rs.862.50 from my salary account No. 01121050056691 (Punjab Police).

Most humbly it is submitted that I Amandeep Singh, permanent employee of the Punjab Government serving in Punjab Police since 1999 have an salary account as mentioned above with your bank. As in 2015 your bank executive came to our office with the request to change our normal ATM’s with Platinum debit cards, explaining it will be free of cost and no yearly charges will be deducted. So I also accepted the same and got converted my normal ATM to Platinum. But in the year 2016 I got an message that my salary account is debited with Rs.862.50 as of debit card annual fee. But on the same day I approached your bank and requested for refund of the same and not to deduct in future as it is salary account of Punjab police employees, which I got refunded, but today 30th of June, 2017 I again got a message that my salary account is debited with Rs.862.50 as of debit card annual fee (Copy enclosed). This is very shocking that what the bank is doing with salary account, this is totally injustice toward me. Therefore, I request your goodself to seriously look into the matter and take everlasting appropriate measures to solve this problem with refund of Rs.862.50 at the earliest, please.

Amandeep SIngh

9815809876

Regarding deduction of Rs.862.50 from my salary account  No. 01121050056691 (Punjab Police).

vJijo
 
Jun 21, 2017

Fraud call asking details about debit card

Person named Nitesh Kumar called to link adhar card with ATM card. Asking for 16digit debit card number, expiry date and cvv number.
This person called from 7324806637.
He says your atm will be blocked if you dont link your adhar with your atm , and asks for all the details mentioned above.
sachinsangle
 
Jun 15, 2017

money deducted from account

Hi All,


Hdfc back deducted 172 as 3rd party cash traction, i never withdraw money from any atm in jun month till now but they charged.
worst service. whenever they want they will deduct money from our account. this is 5th times. they will refund but we have to put some effort. it is always waste of time. my suggestion is not to keep any relation with hdfc bank.

Thanks,
Sachin
rohankumar17041985
 
Jun 13, 2017

False relieving letter submitted (E.Code A22474)

Dear Sir/Mam,

One of your current employee Anamika Singh based at begusarai ( Bihar) location has submitted fake relieving letter of the previous employer Janalakshmi financial services. She was asked to give resignation due to bad character in that organisation. I hope you will cross verify this case and do take the necessary action as per bank recruitment policy

Original relieving letter attached

False relieving letter submitted (E.Code A22474)

rohankumar17041985
 
Jun 12, 2017

False relieving letter submitted (E.Code A22474)

Dear Sir/Mam,

One of your current employee Anamika Singh based at begusarai ( Bihar) location has submitted fake relieving letter of the previous employer Janalakshmi financial services. She was asked to give resignation due to bad character in that organisation. I hope you will cross verify this case and do take the necessary action as per bank recruitment policy

False relieving letter submitted (E.Code A22474)

happytoassist
 
Jun 5, 2017

Regarding Deactivate One Assist Plan..Membership ID-1000685744

Dear Krishnkant,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2045677 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)
kk sahu
 
Jun 2, 2017

egarding Deactivate One Assist Plan..Membership ID-1000685744

I Received SMS from HDFC bank that RS-1799/- deducted from my credit card on 02/06/2017 to ONE ASSIST PLAN. without my permission. I also got a mail from one assist team. I called the assist customer care on 31/05/2017 and inform about I will not continue any plan by one assist.I didn’t got any call from one assist regarding their plans and from HDFC care also. I just don’t want the any plan and please cancel my one assist plan for my HDFC credit card ending with 8940. Otherwise cancel my credit card, I don’t want to spend money at that time. Kindly refund amount whatever I paid and deactivate One Assist Plan..

One assist Membership ID-1000685744
Regards
Krishnkant Sahu
[email protected]
Sudheer Reddy M
 
May 30, 2017

Escalation : HDFC Home Loan Dept Tirupathi Branch. File No: 623837761

SUBJECT : Very Poor Response and delay in processing the Home Loan.

This is to bring to your notice that we have approached HDFC Bank for Home Loan and had submitted all the documents on 22-JANUARY-2017 to Tirupathi HDFC Bank Home Loan Department.

We purchased the house in Madanapalli (chittoor District), We have the HDFC Bank in Madanapalli but we do not have the Home loan dept over here and hence we approached Tirupathi Branch.

Initially when we approached Bank they given the commitment that entire loan processing duration was 10 days, but even today we received a call from Bank seeking for some documents which were not asked before. There was no proper list of required documents given by Bank initially and each and every time they used to call and request us for some documents.

Till date its more than 4 months now and still the processing is being carried out requesting some documents every now and then which were not asked earlier.

As my Salary account holds in HDFC Bank i have approached for HDFC Bank Home loan thinking the process will be completed with in 10 days as said by bank Manager. But it is taking too long which is never acceptable and frustrating and sick of looking for the loan amount now.

Even i have received the message from HDFC Bank on 8-May-2017 that file No. 623837761 for Home Loan was Sanctioned, but not sure why the process is still continuing.

I do not hold any loans with me and this is my first loan and this is taking months to disburse the amount where i am totally upset.

Could you please help on my concern to get this done. Else please let us know, so that we can approach some other bank. Your help and response is highly appreciated.

If you have any concerns...we request you to provide our documents with-in a week, so that i may not need to wait for longer period even for collecting back my documents.

Awaiting for your immediate response.

Thanks in advance.
Singh87
 
May 12, 2017

'HBL=040-488-706' Money didn't credit in my credit card

I have received an confirmation email from Myntra that amount an amount of Rs.895/- has been refunded to my credit card on 03 Mar 17. But same has not been credited in my card. I cannot be patient now as it has been around 3 months from the date of purchase.

I am facing extremely difficult time to deal with HDFC customer care and Dispute Team.

I have given them all the details transaction date , amount , bank reference number still they are not able to resolve my query.


here are details once again :-

Amount - 895 ; Bank reference no - ############ ; Date - 03-03-2017
Amount - 895 ; Bank reference no - ############ ; Date - 03-03-2017
Vinaysharma77
 
May 12, 2017

One assist

I recently received my credit card and along with it came a bill of 1299 as one assist charges...I don't want one assist so Pliz take it back n cancel my bill...Ac no 50100029635196...Customer name pooja devi regd. Mobile no 9622196878
Maheshvarma020
 
May 5, 2017

Credit card not received yet

Hi, I'm Mahesh Varma, applied for HDFC credit card on 03.03.2017. card status showing IN PROCESS form the date of apply.

Credit card not received yet. Application No - 17032218236980EX. Please expedite.
Sudeshna123
 
Mar 8, 2017

One Assist Debit

Hi Sir/Madam,

Kindly note that there is a debit from my credit card without my permission from One Assist by HDFC.
Please unsubscribe it as soon as possible and refund my money.

Regards,
Sudeshna
aggarwal.akshay.1991
 
Jan 27, 2017

Neft Done by Using HDFC Bank Still After 2 months Amount is not Credited

An HDFC Bank Customer: Yes
Product / Service: Funds Transfer
Query Related To: e monies National Electronic Funds Transfer
Type of Query: If the money is not credited to the beneficiarys account while using the e monies NEFT service will I get it back
First Name: Akshay
Last Name: Aggarwal
Customer id: 64584591
Feedback or Comments: i used neft transaction for two trnsactions one is 6000 and another is 500 both account number is of dena bank on 15 november 2016 this amount is not reflecting in beneficiary account..please resolve this issue asap and keep me posted, My Account Number is 501*******5368
Email ID: [email protected]
Mobile No: 7042203271

I called Many times to the customer care number of HDFC bank but they are not solving the issue they are just checking the bank written info that amount is succesfully transferred to those accounts and i provided them the proof of passbook copy that nothing is transferred yet but they are not ready to follow up with the technical team and they just want me to go again and again in the bank to ask why amount is not credited... when we are submitting any complain than this is the bank duty to find out the things after providing the documents they are not taking any serious actions....


Subject of Email Conversation done using this Statement...
RE:'HBL=038-648-757' Web - Funds Transfer - e monies National Electronic Funds Transfer - If the money is not credited to the beneficiarys account while using the e monies NEFT service will I get it back


Another Reference number of My compalint

DELC0117104331


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