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HDFC Bank

India,
Haryana

Consumer complaints and reviews about HDFC Bank

nishantverma
 
Mar 15, 2013

Deficiency of Service

Hi,

On new year I travelled to Europe with family. On 28th Dec I detected that my Debit card is not functioning neither at ATM nor at the Merchant establishmnt. I called their phone banker from Paris and he refused to help and suggested me to call the branch. But I told him that I dont have branch numbers also the branch was closed by that time but person refused to offer anyhelp to unblock my card. Next day I called my personal banker, she promised to get the card unblocked in less than 5 minutes but the card did not work. Subsequently I wrote to their gervience redressal cell and strangely after few reminders from my side I got the reply that my card is working but the fact was different. This was the time that I had ran out of money and I could not buy food for my kids, I missed my flight, I had no money to pay taxi or hotel bills and I had to request a friend travel from amsterderm to help me. During this time I hd made several calls to HDFC bank but of no help. finally my card was unblocked on 2nd Jan end of the day. But by then my holidy was spoilt, I had been taken to police, I have lived without food, I had acted like a beggar and most importantly I had made international calls worth Rs 50000.
Once back I lodged my complaint in HDFC bank and I asked them for compensation. Strangely they said that they can apologise and nothing else they can do. As a result I have stopped all their payments due to them on my credit card and have told them that I am incapacitated for making payments and all what I can do is Apologise. If they expect me to accept the apology then they should also accept my apology.
Now they have loaded huge finance charges and other levies and have almost doubled the outstanding and they are now threatening me on account of CIBIL, this is absolutely unfair.
I have adequate money in my account with them but them they have to act professional and not use the weapon they have unfairly. I am open to fight them in court of law but with using cibil is like hitting below the belt.

Can I get some help.................
User937902
 
Mar 14, 2013

change mobile no.

my name is neeraj my acc. no. is 12031610013274. my old mobile no. is 8802935171. please change my mobile no. my new mobile no. is 7503666010.please help me.
Robin Sidana
 
Mar 8, 2013

Amount Put On hold

my saving account 17181140010506 has been put on hold without my information. When i called they said some amount is due on my credit card ################. I got a call from hdfc credit card department some days ago and they asked for credit card settlement & i was ready to pay the settlement amount as they told me to pay in 8 emi. But after that day i did not get any call from hdfc & they put my saving account balance Rs.36000 aprox on hold. Kindly look into this.

Regards
Robin Sidana
9582596034
User431247
 
Feb 11, 2013

credit card prepayment charges

I am banking with HDFC bank from 7 years i never had any problem with my banking with HDFC bank before even if i had a problem like posting of stolen checks on my account with the HDFC banks own problem i still continued my banking and even i increased my banking with hdfc and continued buying more services from hdfc .Now i keep savings account ,demat account and credit card account with HDFC. i preffered HDFC over other banks as i had feeling the nature the HDFC BANK give us service is very much customer friendly. but i was shocked with the malpractice used by HDFC bank credit card department in just disbursing its loan.. follow the story below.

i had received a call from HDFC CREDIT CARDS and they were offering me loan against my credit card upto 1 lack on my credit card . i needed some money for my personnel purpose and they were offering me it 1 lakh without any transaction charges or file charges .before opting for a loan i had confirmed with the representative on phone call about pre-payment penalties on my loan. they said its 3% of the amount which would be left when i will be making payment i confirm this thing with two people who offered me the loan and on the other call which came for the confirmation. they said sir there would not be any other charges.i said ok please put the offered money in my account.
. i inquired the credit card department regarding this issues so i received a E-mail which states that ,the service charge which is being put according to the GOVT. new law which put the charge on all banking services.
i have no idea about what is the definition of service which HDFC bank following and more to it.
help me understand when i am making a payment using your Hdfc bank savings account to credit card which part of the service i am availing from you.
apart from it when i took a loan our contract clearly mentions there would not be any other charges more than 3% would be levied on pre-payment of loan but now HDFC bank is asking for total loan amount +3 % of prepayment charge +15% of taxes on prepayment of loan

################ this is my credit card no.
singh jagjit
 
Feb 5, 2013

Harrasement by dhramapura branch employees

sir i Harinder singh s/o Ranjodh singh village.Ballomajra Distt.Mohali is having a saving and FDR account with your dharampura bazar Patiala. kharar.desumajra.Branch.i having following saving andFDR accounts no. 0600193001874.joint account at dharampura bazar patiala. i also had FDR,s of RS.10.lakhs in patiala branch which i encashed i faced lot of harrasement by empioyees of HDFC bank.dharampura bazar Patiala branch and they also misbehaved me due to this i am still mentally distubed i have wasted three important days for encashing my FDR,s.due to this i am thinking to all my relationship with HDFC bank will not recommend any person to open the account with such type of Bank where employees does not know how to behave with their customers. . now i want the stict action against the employees of Dharampur bazar patiala.who harrse and misbehave me which lead to mentel distrubeabce in my mind afte this incidence. . i waiting for your action and applogise from these employees present in date 02-02-2013. .your customer .Harinder singh s/o Ranjodh singh .village.ballomajra disstt.mohali.punjab.(140301) .mo.no.9888515404
User605829
 
Dec 28, 2012

LOST MY CUSTOMER ID

Dear Mr. Praveen,

We have noted your request details and will revert to you shortly. Request your co-operation and patience in the interim.

anay
User887470
 
Dec 21, 2012

regarding change in phone number

My name is Quazi Nurul Islam. My customer id no is 34364697. i have change my mobile number. my new number is 9474618252. please help me change
User884754
 
Dec 17, 2012

regarding change in phone number

my name santosh dhaware my customer id no:00291000112307 have changed my old mobile no.9881393155 new mobile no.8007682020 please help me change
User882796
 
Dec 13, 2012

regarding change in phone number

MY NAME SANDEEP CHAUDHARY my customer id no:38114913 HAVE CHANGED MY OLD MOBILE NO.9990440333 NEW no 9990103339 PLEASE HELP ME CHANGE
User881340
 
Dec 12, 2012

regarding change in phone number

MY NAME SHEEBA my customer id no:34627882 HAVE CHANGED MY OLD MOBILE NO.9037405149 NEW no 9633058183 PLEASE HELP ME CHANGE THE SAME ASAP
User877539
 
Dec 5, 2012

regarding change in phone number

Hi,
I am trying to contact HDFC customer service from last 2 days. But no response, no one will answer. Only "Thank you for your pateince". What is the use of such poor customer service. If you are ready to answer then please remove that contact number.

020 6160 6161 and 9890603333 are the numbers, which I was trying. I need to reset my internet banking password urgently as I forgot my previous password.

I don't think there is use of phone banking in this.
User877169
 
Dec 5, 2012

regarding change in phone number

My name is Shiv kumar a/c no 04851980011033, i lost my old mobile no. my new no. is 9899002784. please help.
User875849
 
Dec 3, 2012

regarding change in phone number

MY NAME Arvind Kumar ACCOUNT NO.05881050079746 HAVE CHANGED MY OLD MOBILE NO.9266000239 NEW no 9911467600 PSE HELP .
User875849
 
Dec 3, 2012

regarding change in phone number

MY NAME Arvind Kumar customer id no:40651298 HAVE CHANGED MY OLD MOBILE NO.9266000239 NEW no 9911467600 PSE HELP .
User874539
 
Dec 1, 2012

regarding change in phone number

Hello my name is ankit mishra im a nre account holder act no.08521060000025 and cst id 25724060
Have requested in early november to change me old mobile no.9335340129 to my new mob. No. 09310204806 as i have forgotten my netbanking password and i can not check anything online. For the same problem i have also submitted the mobile number change request through the form. In delhi. Hauz khaz branch but it is very sad to say no action has been taken and im really very disapponted this might end up in closing my account. Due to the unexpected delay
Plz look into this mater
Thanks
Ankit mishra
User858059
 
Nov 5, 2012

regarding change in phone number

I am Balakrishna my account no:17541050004670 i have changed my mobile number Old Number 9620518321 to New Mobile Number 9620762909...
Pls do the needfull.
User837091
 
Oct 29, 2012

regarding change in phone number

MY NAME priyanka customer id no:39677635 HAVE CHANGED MY OLD MOBILE NO. NEW no 9003140551 .. PSE HELP .
User605829
 
Oct 10, 2012

HDFC bank credit card membership renewal fee

Dear Customer,

We request you to write to us at [email protected] from your registered email address with your card details, contact details and ref id TTU000459710102012. (Pls quote the ref id in the subject line of your email). We will revert to you on this.

Regards,

HDFC Bank Customer Support
User605829
 
Feb 28, 2012

unwanted Collection call

Dear Customer,

Please write to [email protected] with your contact details, issue details, type of loan and the reference number TTU000422927022012. We would like to check this up from our end and get back to you.

Regards, Customer Assistance, HDFC Bank
User605829
 
Dec 26, 2011

Fishing from salary account

Dear Mr Arora,

We regret the inconvenience and would like to assure you that we will assist you with your concerns. We request you to write to [email protected] with your account and contact details, details of the branch where you have your account, transaction details (date, amount, id) and the reference number TTU000403426122011. We will respond to you soon.

Regards, Customer Assistance, HDFC Bank
User605829
 
Dec 14, 2011

service too late

Dear customer,

We trust your issue has been resolved satisfactorily. Should you face any issues in the future, please feel free to contact us through our designated customer service channels such as our phonebanking service or the contact form on our website. Assuring you of our best service at all times.

Regards, Customer Assistance, HDFC Bank
User605829
 
Nov 29, 2011

service too late

Dear Sir/Madam,

We apologize for the inconvenience. We will look into your concerns from our end and therefore request you to write to [email protected] with your account and contact details, details of the branch that you have your account at and the reference number TTU000392329112011. We will respond with an update on your PIN status.

Regards, Customer Assistance, HDFC Bank
User612020
 
Nov 29, 2011

service too late

disatisfied
User782
 
Aug 10, 2011

Withdrawl without information and permission from my saving account

Dear customer,

We would require a few additional details to look into your complaint. We request you to write to [email protected] with your account and loan account details and the reference number TTU000354709082011. We will investigate this from our end and respond.

Regards, Customer Assistance, HDFC Bank
User354260
 
Jun 28, 2011

Putting Charges without intimation

Yes, HDFC should return all the un-neccessary charges back to our account.

Dear Consumer Court,

Please take an action on it.

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