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Consumer complaints and reviews about HDFC Bank

Jun 18, 2010

To get more savings

please make a high limit in my saving accounts

thanking u

May 20, 2010

Harassment by Collection Department


I hold HDFC Bank Credit Card and it has quite a huge due, however I try my best to keep paying the min. amount dues on time.
Since last couple of months, my financial condition has detoriated and sometimes the payments get missed on time.
However I have informed the bank that I have no intention of making a default and I will continue paying the best possible that I can arrange at this point of time.

However the Collection Department is harassing a lot. Calling me was ok, but somehow they have got the mobile number of my landlord and they keep calling him and speak very very abusive language.

I request you advise as how should this situation be dealt. Are there any laws that they can have right to harass family/ friends ?
May 12, 2010

Two Wheeler Loan

I took a two wheeler loan from centurian bank of punjab (now HDFC Bank) in oct 2006. the loan was cleared in jan 2009. after clearance of loan also the bank has not provided me with the RC of my vehicle. Everytime i visit them they keep on making some excuses. its almost more than 1 years and 6 months but i havent recieved my RC. can anyone advise what i can do.
May 7, 2010

HDFC Bank is asking for payment even after Settlement

I am posting my grievance here in the hope that something positive may happen before I file a complaint in the Consumer Court.

I had a credit card from HDFC Bank with card number ############xxxx. Due to some financial problems I lapsed in the payments towards the card. Since then, however, I was paying minimum balance until May 2009 when I was offered a settlement of my dues. A settlement letter was issued dated 21/5/2009 bearing reference number S 0482020 for a sum of Rs. 23,100/- payable in installments. As per the settlement I was required to pay Rs.5,400/- cash on the same date as the settlement letter and Rs.2,500/- monthly from June 2009 till December 2009 via post dated cheques. I have paid all the amounts as per the settlement letter. I have the stamped receipts for all the amounts paid and also the bank statement showing the debit of the amounts.

However, as soon as I paid the amounts in full, I started receiving telephone calls from HDFC asking for payment claiming that the settlement has been invalidated. The curios thing being, if I ask the reason for the invalidation they immediately disconnect the call or say something like they have another call coming in and will call back. The next time it would be a different person who will repeat the same behaviour.
Meanwhile I received a letter from their Advocate, Ms. Vidya and I replied in detail my position and attached the copies of the settlement letter and the stamped receipts. But no reply has come from her yet.

Further, I received an email from their Customer Service Officer, Ms. Mary Lopez. I again furnished details of my case along with the screeshots of my bank statment clealy showing the amounts debited to HDFC Bank.

Last month the bank blocked a sum of Rs. 13,666.43 from my saving account. I also received a letter from HDFC Credit Card Division's Legal Manager stating that I haven't paid my credit card balance. No mention of my settlement or my numerous correspondences with them was mentioned.
I have sent a letter both to the Legal Manager as well as the Branch Manager detailing my plight. No reply has been received yet although it's been a week.

Yesterday I received a phone call from one Mr. Sridhar asking for payment who claimed to know the details of case and again parroted that my settlement was invalidated. As soon as I asked the reason he claimed he had an incoming call and will call back. No one has called back yet.
I am finally exasperated with this most unethical and immoral behaviour of the bank and have decided to file a complaint against them.

However before I do that let's hope this forum will be of some help. I am willing to furnish all the documents mentioned above.
May 6, 2010

Cheating the public for loan

Dear Sir/Madam,

I would like to register a complaint on behalf of services provided to me by HDFC Bank.

I had applied for personal loan, providing all the necessary documents to the bank. After taking all the documents, the bank officials are least bothered on this issue. Already 20 days has passed and so far i havent received any response from them. I am even having the proof of acknowledgement for applying the personal loan.

I had submitted all the details to the Padmanabhanagar HDFC Branch, Bangalore.

If this is the case then why u cheat the public????

if you cant provide the service please tell us immediately so that we will go for the other banks.

Because of such incident i have circulated a notice in my office for hence forth not to go for HDFC Bank because of the irresponsible services provided by them.

Further i would also like to lodge a complaint in the police station regarding on the cheating act by your services.

Thank you if you have read the above and please dont cheat the publice hence forth


May 6, 2010

Telemarketing Call


Last month i logged a complaint against HDFC as people have been calling me for personal loans and credit cards even after updating my name in do not disturb list.

I want to file a case against HDFC bank as i am still getting calls and messages for HDFC telemarketing. Please do let me know what is the process of this. I was assured that it would stop and a mail from HDFC bank was sent to my mail id [email protected]

Rajesh Verma
Apr 30, 2010

Amount deducted for Mutual Fund account without account

HDFC Bank, Bangalore has deducted some amount from account.When i called them they told it is deducted for mutual fund account which actually i never opened. When i told them that i never opened any MF account they are telling me that i have to go to my home branch and close the account as the account is opened by me only. They did the same thing with some of my collegues here.
Apr 28, 2010

Worst in Customer Satisfaction

I had applied a new ATM debit card on 12-Apr-2010 through the bank representative in my office. While applying they informed me I will be receiving it in 8 days. Then I inquired on 19-Apr-2010 about my card since I haven't received till that date.They said your application haven't reached our bank.After three days(22-Apr-2010) they called me back and asked me to give new application and on (23-Apr-2010) I had given the new application. Then today I had called them and enquired about the status again they are saying that my application has not reached the bank.

What will they do I haven't made payment for my credit card on time? So whose responsibility is this?If there is problem with the representative means the bank should have rectified this when I am complaining for the first time?

HDFC BANK complaint no : BAN065176

Even the bank doesn't have the contact number of their representative. They are asking me the number of their represntative.

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