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HDFC Bank

India,
Karnataka

Consumer complaints and reviews about HDFC Bank

HDFC Bank Limited
 
Nov 21, 2017

AMB CHRG INCL GST & CESS

Dear Customer,

Your email has been received vide ref id 045-288-057. Our team will respond to you with complete details in 5 working days

-Manoj
HDFC Bank Customer Assistance
Margali
 
Nov 19, 2017

AMB CHRG INCL GST & CESS

Hi,

My name is Margali holding customerID : 53231252. HDFC bank has been deducting AMB CHRG INCL GST & CESS since
06th March, 2016 without informing me on email or mobile. Right now I am out of country on a project for couple of months. Please let me know how to close my account from outside the country since I find it ridiculous and senseless banking with HDFC any more.
Margali
 
Nov 19, 2017

AMB Charges

Hi,

My name is Margali holding customerID : 53231252. HDFC bank has been deducting AMB CHRG INCL GST & CESS since
06th March, 2016 without informing me on email or mobile. Right now I am out of country on a project for couple of months. Please let me know how to close my account from outside the country since I find it ridiculous and senseless banking with HDFC any more.
Jayavardhan Gange
 
Nov 18, 2017

Unprofessional staff - Unwilling to help customers

I recently visited an HDFC Bank branch to update my account details. There were many counters and I did not know whom to approach.

Then I saw a counter where a banker employee is talking to another employee who is sitting in front of him in the customer seat. I thought she is a customer and I was waiting. After sometime I realized that she is also employee.

Then I went to the counter and asked him (who is sitting at banker seat) "Sir, May I know the procedure to update my account details?"

For unknown reasons that guy got anxious and his response was completely unprofessional and clearly unwilling to help. HDFCBank who was known for their brilliant service has come down like any other service industry of India?
Goutham Hegde MS
 
Nov 13, 2017

Cheque book issuance

Hi,
custom ID is -72518454
And this is my salary account.
I have applied cheque book in Jan 2017 but without any intimation without any call from courier boy that cheque book got returned to Chennai home branch but now I am applying cheque book In many ways like net banking,sms,miscall number and after doing am getting same massage that was sorry unable to process your cheque book plz visit your account branch, then I went to account branch and I asked concern people they told me that mine check book issuance got blocked, and they sent mail regarding the unblock ,but still it's not get unblocked and still I am facing same challenge plz kindly request you to help me on this I need cheque book immediately.and home branch people will not responding properly plz do the needful.

Thanks
Goutham Hegde MS
8105597927
Sanjay Raghavendra
 
Nov 11, 2017

Unauthorized deduction from my accoungt

Hi Team

I just checked that Rs 1500 is deducted on 27/10/2017 but i have not done any transaction on same sate, also not received any mail/sms confirmation regarding this deduction, kindly help on this, ASAP.
Sanjay Raghavendra
 
Nov 11, 2017

amount deducted

Hi Team

I checked that Rs 1500 is deducted on 27/10/2017 but i have not done any transaction on same sate, also not received any mail/sms confirmation regarding this deduction, kindly help on this, ASAP
Harishkumarabk
 
Nov 7, 2017

Amount deducted from my savings account without informing

I have already submitted my complaint in complaint board but Bank not responded to me.
My Account Number 50100074353520, Kengeri Satellite Town, Bangalore branch. Amount of 38784.00rs deducted from my account on 7/9/2017, I went and asked Branch Manager and staff, Mr. Girish rudely behaved with me and didnt support also.
Kiranmanjunatha
 
Nov 3, 2017

Cancellation of one assist MFEE plan for the credit card ending:3271

please cancel the one assist MFEE plan for credit card ending 3271.
also please refund the amount which is deducted two times.

Cancellation of one assist MFEE plan for the credit card ending:3271

shwetagondi
 
Oct 31, 2017

Cash deducted from account

I had made a transaction through BHIM on 28th September 2017 for an amount of 461/-.The amount was deducted from my account but not credited to the beneficiary account. I have been raising complaints with HDFC bank since a month,but have not yet received any response from them with regard to my complaint,nor have they transferred the amount back to my account.The customer care executives do not have proper updates regarding the complaint and they close the complaint without approaching me over phone or email.

Cash deducted from account

Rajendran Gayathri
 
Oct 26, 2017

Data Privacy Leakage

Hi Team,

I have done a Fund transfer through IMPS option from HDFC Netbanking to ICICI Bank Customer on 1st Sep 2017. Though the fund has been transferred immediately to the ICICI customer, however the ICICI customer (Beneficiary) has received my whole 10 digits mobile number as a message for that transaction.
When I raised the complaint in HDFC bank, there was a no proper response and after a month i have got reply its a problem with the Beneficiary bank. This is not all fair and unacceptable practice from the Bank. Without the customer permission the personal details has been revealed to the different Bank customer.
I request an immediate action against this .

IMPS Ref No: ############
Date of Transaction: 1st Sep 2017

Regards,
Gayathri
Harishkumarabk
 
Oct 23, 2017

Amount deducted from my savings account without informing

HDFC Bank Kengeri satellite town branch deducted 38,484.40 on 07/09/2017 I went to bank and enquired they didnt responded to me properly. No one answered me, later on 19/09/2017 I got message FUND TRF DM-545964XXXXXX6925. Then customer support team told me that it deducted for credit card payment.
1. Deducted without informing me
2. The credit card number which they have mentioned is not belongs to me because I have blocked my card on 18/06/2017 and they have not dispatched my new card
3. From 8 month I have not done any transaction in any credit card still they claiming I have used
4. This month also they sent me bills that I used for 20000.00rs

Kengeri Satellite Town branch Manager and Mr. Girish, Personal Banker rudely behaved with me. He told me give police complaint or go to court we dont care.

I wrote emails and also phone calls to all the customer care people no one supported me.

Finally I sent lawyer notice and for that also they replied saying your complaint is very vague...
Preeti12
 
Oct 17, 2017

HBL=044-463-141' Regarding AMB charges customer ID 64675425

I worked with hdfc life for a brief period in 2015-2016 under the pre module just for 1 month.during which time a salary account was opened .I resigned from the job and never operated the account .Recently I started to get messages that 600 Rs is being debited from my account as charges as minimum balance is not maintained .When I called and complained I was told that the salary account is now a savings account .
There has been no written communication or through mail or sms regarding the same whatsoever from the past 2 years .

I was very upset as once long back hsbc and done the same thing .But they resolved the problem immediately and refunded my money . I tried to explain to this very rude manager from the complaints desk who called me .I was driving and she kept insisting that I answer all her questions immediately and also threatened she will close the case without solving it .

I have two accounts one in my name and the other in my managers name .HBL=044-463-141' Regarding AMB charges customer ID 64675425

I got a call from an executive and then the rude Manager from 08040961799 spoke to me .
mohan Philippose
 
Sep 27, 2017

Damaged note dispensed by HDFC ATM machine

Sir,
My daughter with drew cash from one of the HDFC ATM. Among the notes she received a damaged Rs. 500.00 rupee note. I approached the HDFC Bank Kalyan Nagar on her behalf for exchanging the note. They insist that they need the missing piece. The missing portion must be in the ATM machine. which I cannot access for obvious reasons.

I have tried calling all the numbers. Either they are under constant conversion or numbers are wrong.

On their complaint format you cannot add any thing.

Damaged note dispensed by HDFC ATM machine

Yogesh Yadav Kumar
 
Sep 12, 2017

Amount debited without intimation.

Credit my debited amount 7069 rs .This account is a salary account and you people without any intimation debited such a huge amonut. This is wrong how can a Salary account convert by itself to saving account. Please check and credit my deducted amount as soon as possible.
Kunalghosh007
 
Sep 4, 2017

Credit Card Payment Dispute

On 27th June I did an online transaction of Rs 6929.23 on WWW.MYNTRA.com, then I cancelled the order and requested a refund on the same day. so Myntra did the refund process and on 4th June I get Rs 1999.60 of Rs 6929.23 remaining is Rs 4929.63.

So I called Myntra customer care and they gave me the reference no of the refund transaction of Rs 4929.63 , but HDFC bank customer saying they didn't get the refund amount of Rs 4929.63.
But HDFC Customer Service Officer (Farheen Shazia) reply me that they have liased with the concerned department and would like to clarify that the transaction towards the loan number 28727580 has been calculated post deducting the refund amount of Rs.4929.00. The refund amount has already got adjusted to the loan amount and a EMI schedule has got generated.

**But the transaction is cancalled on same day 27th june 2017 and the total transaction amount is 6929.23 but i received only 1999.23 back in my credit card. Could you please clarify on the balance amount of 4929/-. These incidents are happening even after me cancelling the EMI option the same day when I did the transaction.

Infact, I have faced a similar issue way back in july, 2016 when I purchased my Apple Macbook and I had a tough time with HDFC Bank in getting the details and had been to dispute redressal cell too. Again i am facing similar issue.

could you please respond on priority and close on the issue ASAP. Else, I will have to look for another customer friendly bank where i can expect a better service.

Look forward to hear from you. you can reach me out on +91 9980343300 for a quick and immediate resolution.

Thanks
Kunal Ghosh
+91-9980343300
Bipinkumar464
 
Aug 31, 2017

Fraud transection from hdfc bank debit card

On 31st august 2017 morning 8am.there was two transection done from my account of HDFC Bank total of Rs 22050,without my knowledge.neither OTP nor any message of deduction came to my number.total of Rs22050 went to ONE97 COMMUN POS DEBIT.

Ac no.- 50100109240204
Branch - bilekahalli,banarghata road,banglore.

Transection detail.
First time Rs 50 and second time Rs 22000
With Transection ID ############ and ############

Bank is asking to get FIR copy from police station.Please help me to get back the amount.
email id: [email protected]

Regards
Bipin Kumar
raghavendra.udupi
 
Aug 15, 2017

misuse of credit card

I am the bearer of HDFC bank credit card no.############ 6371 since 2years. on 13/08/2017 at 12.50am when i am sleeping i received sms from hdfc bank regarding using of credit card. SMS shows rs.32,271.02 by debited by merchant PAYPAL*TOMTOPTECHN, Again on 2nd transaction merchant name WPY*AEPIBETAPHI tried to debit rs.57,661.86, but as per credit limit transaction declined by HDFC bank. After that i called to HDFC customer care & blocked my credit card & filled card holder dispute form & submitted through mail,

I am requesting you, please kindly take immediate action & refund the same amount.
happytoassist
 
Aug 8, 2017

CANCELLATION OF ONE ASSIST ON MY HDFC CREDIT CARD AND REFUND ALL OF THE CHARGED AMOUNT

Dear Bharath,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2215237 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)
Mayank Balutia
 
Aug 6, 2017

CANCELLATION OF ONE ASSIST ON MY HDFC CREDIT CARD AND REFUND ALL OF THE CHARGED AMOUNT

Without any consent from card holder, HDFC deducted money for plan activation
I did not get any call to activate this ONE ASSIST Membership.. But they are automatically debited my HDFC credit card account.

Adding to that , it has even charged me an interest with processing fee.
This is completely unethical, On what basis should we believe in HDFC if they are deducting money without consent?

I called HDFC and One Assist Team , Even after 8 months, no response. They are very proactive to charge my credit card , but need time to refund. HDFC Customer care blames ONE ASSIST and vice versa.

Please do the needful to refund the membership charge including all service charges and the Interest charged on CREDIT AMOUNT.

Don't activate this type of subscription in future without my knowledge.
If not I will cancel My account with HDFC BANK and file a case.

Mobile no:8197403445

Thanks & Regards ,

NIKITHA PRAKASH SHETTY
Mobile: +918197403445
Shraban Kumar
 
Jun 30, 2017

Amount Desucted Twice

Hi,

From my account 172.50/- has been deducted twice, one on 29th June 2017, and another on 30th June 2017 for inter branch cash transaction, but for the first i myself deposited the Cash and for the second one i transferred an amount of 50,000.


Please resolve the issue and refund the money back.
Seema Ajesh Nair
 
Jun 29, 2017

Rude Customer Service

I visited HDFC bank branch in the World Trade Center branch on 29-June-2017 to close my two accounts in HDFC.

The bank representative was Roopa. It looked like, she was not keen to serve anyone. She would not even look at you . She was rude to everyone who came there while i was sitting there.

I was closing two of my savings account due to heavy service charge by the bank for not maintaining balance of 10K. I had held this account for number of years now, but being charged with the service charge from past one year or so.

She was not happy with me giving the reason of service charge. One of my account that required closure was an old salary account opened 9 years back, which got converted to savings account as i did not want to close that account, when i switched employer 6 years back. So my reason of closing that account was same - service charge. She argued with me that system wont accept service charge for that account, as its salary account. She cancelled that reason and chose reason as employer changed. But my employer has changed 6 years back and it was no longer a salary account. It has got converted to savings account. Then she says me , anyways i have put that reason in the other one.

She is manipulating the reason that as a customer i gave as feedback. On top of it, she is so rude to all customers. I don't understand how can a bank like HDFC employ such people to face customers. My company has salary account of all employees with HDFC. I have decided to recommend switching over the salary accounts of everyone to some other bank.
John Wesley G
 
Jun 29, 2017

Negative balance

I have salary account in hdfc since 2015 March, I was using till may of 2016 after that I quit the job n but today before 1 hour I logged in to hdfc net banking and it shows - 18,390 I don't know why, if the non maintenance charges is 690 per month the till date it should be 8280 but why it's showing 18,390.
I met an hdfc back manager but he is not giving the valid information about my account he is telling me to pay the whole amount or it will keep on increasing the negative amount in my account.
I don't know what to do can any one help me to get out of it??????!

Negative balance

happytoassist
 
Jun 6, 2017

one assist mfee

Dear Krishna,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2052597 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)
krishnabalc
 
Jun 3, 2017

one assist mfee

hi
I am a HDFC credit card holder .the bank has auto debited Rs1299/- from my credit card number ending 4893 without my concern on date 31/05/2017. i am not interested about this service and don't wantthis membership anymore.

thanks
krishna Murthy H
Mobile - 7090666913

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