Dear Customer (Masif514),

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Customer (Masif514),

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Recently we have purchased hitachi window AC Performance wise good. I don’t find any issues or complaints with the product till now. But the technician who came for the installation they're rude and extremely unprofessional and even he don't have a proper knowledge to remove the window glass, Charging extra amount also for wood work Contradictory but he said 24 years of Exp. I did not expect such a worst experience from a brand like Hitachi. I am Damm sure you will lose the company credibility if they don’t select correct professional technicians for installation & service..

Dear Ashu,

We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations are working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.

Regards,
Team Hitachi

COMPLAINT NO. 20041400048 DT: 14th April, raised for No Cooling of Air conditioner but no reply till 16th May.

On 16th May Engineer Visited our premises and informed that Cooling Coil need to be replaced, They confirm as soon as part is available they will Replace it. but the Complaint cancelled by them their self Without our consent.

We checked for the complaint Status on 21st May then came to know that there is no pending complaint, and we Raised new complaint.

How Complaint Cancelled by Hitachi Company itself???? We have not given any consent to Cancel Complaint.

How Much time required for Replacing Cooling coil?????? Is some months or some years????

Please arrange to Replace Cooling Coil and GAS Refilling Urgently. Also want to know action taken against Person who Cancelled
Complaint themselves.

Dear Rakesh,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Pranoy,

We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case any assistance is required.

Regards,
Team Hitachi

Dear Customer (Kudalkar1982),

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Yeswanth,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Hitachi

Hi I have never seen a worst customer service and product in my life. I have a Hitachi 1.2 split A/c. I have registered a complaint stating there is a busting sound coming from indoor and outdoor unit and the A/C unit is getting shutdown. And also in the current supply main board the trip falls down. I complaint about this one month back a service guy came and said, there is no prob with the A/C and told me to change the main board trip. I spent Rs600 and changed the trip, again the same issue happened. Then i raised another complaint on Oct 21st. After 10 days making several followups a service guy came and he told that he wants to take the A/C unit to his office and check the issue. But he didn't turn around. I keep calling him but his phone is switch off. Hitachi is a worst product and i will never suggest to any one. They dont care about the customers. They simply want to sell the product COMPLETELY MONEY MINDED. Still i didn't got any solution for my A/C even the EMI didn't got over. But the A/C is giving so much trouble to me. I am going to take this issue to press and media. I need a replacement of my A/C. Even if they fix the old A/C. I don't have garentee of my life it might get busted when i am at sleep.

Registered phone No : 9940697732
Complaint number/Call No : 19102103713

Regards,
Yeswanth

Dear Customer (Kudalkar1982),

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Dear Customer (tkbala93),

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

I bought two AC's 1.2 ton and 1.5 ton.Just after two months cooling was very bad.
Now just after the warranty period is gone,the ac's mother board is gone. If i have to change the mother board ,it will have just one month warranty it seems.
This shows how poor the product of Hitachi is. You make a product that works till warranty period and don't care what happens afterwards
My Request No is 19102700859.

I should have gone for other company's like O general or LG.Made a big mistake by going to your product.

My hitachi indoor unit failed with in 10 months of purchase. Even after 10days of complaint i am receiving only one reply that part is not available.

Worst service ever.

My hitachi ac indoor unit failed with 10 month of purchase. Complaint registered. Still after 10days i am only receiving a single response that the part is not available.

Worst service i have ever seen.

Dear Amit,

As per our team update, your complaint has been resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Vikas,

We understand that our team got in touch with you and shared all the requisite information. Feel free to get in touch with us in case any assistance is required.

Regards,
Team Hitachi

Dear all never buy hitachi A.C.

Too much of air cutting noise...no slow speed regulator...slow speed is almost a high speed...

If hitachi service team want to change any part in warranty, they will repair it in a month. But if there is chargeable repair, they will get in touch with u next day. Worst service ever. I'm not using A.C from last 17 days. They are not providing perfect information about the part they have ordered or not.

Dear Customer (RVL),

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Lalit,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Customer (RVL),

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

There was a service complaint for non cooling of ac on 2 aug 2019. They informed that the service complaint is registered and the service executive will visit the place in two days. It's been more than two months but no response. If the customer care is called, they are just informing a day and date and still there is no response. The AC is still not been looked into and we are just being mislead.

Dear G. Srinivasan,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Lalit,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Dear G. Srinivasan,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi