I have purchased a Hitachi AC in April 2019,Due to breakdown of AC i lodged a complain 3 times at first when i lodged complain (19071500569) service engineer came & without Checking the AC he told me that there is some electricity problem thats why there is problem in AC,& he kept my case in Pending mode,I called my electrician & got checked my whole house electricity there was no problem with the electricity of my house.I tried to contact the person who visited my house he denied to come & suggested to lodge another complain than i again lodged a complain(19071506734) there was no response from the person assigned for the said complain & after few days i found the complain no. closed .Than again i lodged a complain (19071902571) than one person from service center came & told me that there problem with Indore unit there is fault in 1 part of AC which we need to replace & he assured me that he will send request for replacement of that part,Till date i am waiting for that person to come with the required part of AC many times i have contacted Customer care Also i lodged complain to Connect to Management From Level 1 to Level-3 but no response from there,Today when i called up customer care than one Lady Miss Mushkan told me that you have raised issue to connect to management So i can not provide any solution from here,Than told her to kindly connect me to your senior than she told me that there is no senior to whom she can connect,I repeatedly told her that this is 1st customer care i am calling where there is no senior,
Now i feel regret of buying Hitachi AC, & i am unable to understand that where should i contact for repair of my AC,So i am asking you that where i can get resolution.

Amit Singh

Hi Team,

I am a Hitachi window AC user. I recently bought a window AC, which unfortunately broke down within 3 months. I lodged a complaint for the same on 14 Jul 2019 and the call number for the complaint is 19071400014. I was told by the technician that it would take 5-7 days for him to arrange the required part. I called up the service centre after 7 days and was told that the part is not available and they are arranging and when I asked how much time more will it take I was told ASAP. Can anybody in Hitachi please tell me the definition of ASAP. Does ASAP mean 1 day or 1 week or 1 month or 1 year. I called back again on 23 Jul 2019 and was told by the customer executive that he is escalating my complaint and its been over 24 hours and I haven't received any call back or a mail or even a message acknowledging my request.

I just wanted to thank you for this experience, as it made me realise how pathetic your customer service is. Kindly help me understand one thing, will it be possible for you to repair my AC or should I just throw it in trash?

I hope to get a reply for my question soon and not get a mail saying you will get back to me ASAP.

I am a Hitachi window AC user. I recently bought a window AC, which unfortunately broke down within 3 months. I lodged a complaint for the same on 14 Jul 2019 and the call number for the complaint is 19071400014. I was told by the technician that it would take 5-7 days for him to arrange the required part. I called up the service centre after 7 days and was told that the part is not available and they are arranging and when I asked how much time more will it take I was told ASAP. Can anybody in Hitachi please tell me the definition of ASAP. Does ASAP mean 1 day or 1 week or 1 month or 1 year. I called back again on 23 Jul 2019 and was told by the customer executive that he is escalating my complaint and its been over 24 hours and I haven't received any call back or a mail or even a message acknowledging my request.

I just wanted to thank you for this experience, as it made me realise how pathetic your customer service is. Kindly help me understand one thing, will it be possible for you to repair my AC or should I just throw it in trash?

I hope to get a reply for my question soon and not get a mail saying you will get back to me ASAP.

Dear Ravinder,

We do not want you to feel this way. Kindly share your mobile number or complaint number with us at [email protected] and we assure you we will look into this right away.

Regards,
Team Hitachi

Dear Nitin,

We understand that your complaint is resolved now. Please get in touch with us if further assistance is required.

Regards,
Team Hitachi

Dear Hitachi,

i have buy ac on 7th july-19 this month. your service men install that ac on same 7th July. They don't have level meter and they install indoor unit little bit down from right side. (in case that we are face water leakage problem and i have complaint on that 2 times withing 15 days). Now same problem that they install out door unit little bit down form right side. They install outdoor unit on which wall that was only 3 -4 foot wall and it was not suitable for that we told that guy that is not good place to install outdoor unit but they place just because they want to make a more money from the cooper pipe. on the time of installation that wall creaked by the installer also and now its going to more creak. i have a doubt that it will get down. If it will get down who will be responsible for that or it will get down on the someone that will be very dangerous for us. so i would like to request to you please change that outdoor location.

Dear Madan,

We do not want you to feel this way. Kindly share your mobile number or complaint number with us at [email protected] and we assure you we will look into this right away.

Regards,
Team Hitachi

Ac is not proper working

Dear Ekant,

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Yashpal,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

I have registered a complaint on 3rd July 2019,
Regarding cooling efficiency of my window ac to your Hitachi service call centre, but there has been no proper attendance to my complaint.
They even said they won't take any action for it and their organisation is a private call centre.
I urge you to take appropriate action.
Yashpal Manchanda
+91-98-10312838

Dear Rakesh,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Rajendra,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear sir
I have purchased a split AC in the month of March 19 from music Mahal dausa.since purchased it I m facing the problem of tripping of compressor. In an hour compressor tripped approx 10 to 20 time . I have complaint many time but my complaint is not resolve till today.i m totally upset.so plz my humble request to u kindly resolve my problem or change my AC as soon as possible so I feel cool & satisfy with hitachi. Hitachi is the most of famous product of AC but I m totally understand satisfactory with the service due to my complaint not resolve till today
Rakesh Jain
At front madhuvan hotel
Dausa Rajasthan
Mo 9001252525
Email [email protected]

Dear Ekant,

We do not want you to feel this way. Kindly share your mobile number or complaint number with us at [email protected] And we assure you we will look into this right away.

Regards,
Team Hitachi

I bought 2 Hitachi split AC’s inverter technology couple of months back. Since then my only job has become to register complaint against one or the other unit.

Their technician has visited many times but not able to solve the problem of water dripping from indoor unit. They always have one excuse or the other.

Hitachi service is pathetic and not expected from a company of this reputation , would genuinely advise everyone not to buy Hitachi AC’s.

-Ekant

Dear Arun,

We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Santosh,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

I am really got frustrate and fed up by Hitachi Split AC(with invertor technology) since when I have purchased it. I am facing many issues with this Split AC which I have purchased from Vijay Sales. From the time when I have purchased it, around one year back, I am frequently facing issues on this AC every month. It is getting breakdown in every two months. Gas is getting leaked evrytime and its not cooling even in 16 degree after running whole night. Power consumption is also very high than what was commited at the time of purchase its consuming around 40 unit in only after running 7-8 hours can you imagine this huge amount. I am really got fed up and fursted by this AC as I am not getting any benefit by this because its never useful for me and also due to more power consumption I have to pay more electricity bills. Finally i have raised the complaint to Replace the AC with the another one which is not Invertor technology. Because I cannot bare it more now. The thing is customer care team is also not replying on my emails which I have sent out to them 3 times and they are not responding.
Today one of the service person visited to see AC and saying that again Gas has been leaked. I am not understanding that how many time in one year the gas will be refilled and how come it got leaked again. In May'19 the same issue happened and gas has been refilled. Technicians are only saying everytime that the last person has not done his work carefully & properly. This is the condition of so called good brand in the market 'Hitachi'.
These guys are making us fool. I will not tolerate it more now. I will goto the court this time if it won't be replaced with any other new model with the same price.
When a person investing his hard core earned money in such kind of products with a thought of that it will be working atleast for 5-6 years but here in one year I have seen the entire world.
Hoping for a help through your medium.
Regards,
Santosh Kumar
9811537823

Dear Arun,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Call Number - 19063002320
I bought new AC on 27th July. Then I got a call from HItachi tech person on 1st July that he would be coming to my home immediately. I told that I was in office and requested him to come on 2nd July between 9 AM to 10.30 AM. I also got a message from HItachi about the tech person name as SESUMANI.S and his mobile number as 7397733732. So I just want to get confirmation from him that he would be coming on 2nd July , So that I can take leave/permission from office. But he did not pick the call on 1st and 2 July. I bought this AC from Sathya, Washermenpet branch. The sales person there gave another contact number of the technician which is 7397730174. He is also not picking the phone. The persons in Sathya tried to help me. But the Hitachi team is very reluctant even to pick the calls. I even called the all India customer care. But they just told that they have registered my concerns. They can not tell me on what day the sales person will come. I am ready to wait even a couple of days more for installation. But I can not take on leave from office and sit in the home hoping that one fine day technician will come to home to install the AC. I am thinking of filing a suit as they have exceeded there time limit and they are mentally harassing me with poor service. Please do not buy HItachi products in India and particularly in Chennai

Dear Rakesh,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Sahil,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Last week, i,ll rise the relocation complaint. Your service Engineer Charles (6374999473) is relocate the AC to new location. They charge Rs.900/- for Dismantling, Rs.900/- for Stand and Rs.1450/- for Re installation. But i receive the generated message of Rs.900/- only from your end. What about remaining amount. They voluntarily ask the CDN no. The drain line is not fixed properly. So, i'll call back to that person. He is not pick the call and block my no. I am not expect those kind of response from your end. Service and response is very very worst.

Regards,
Arun.G

Dear Nitin,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi