Dear Sahil,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Pankaj,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

My split AC unit is under breakdown since 21.05.19, service team has observed the electric part of outdoor unit is fail. As machine is under warranty, but Hitachi team is taking too much time to arrange the spare part. More than 15 days, it's 46 degree in gurgaon. How unsatisfied, how to fight with hot summer, AC is not working, branded AC which is under warranty,.

19051408256 - I bought a new AC from Hitachi Authorised Dealer 'Santosh Enterprises. At the time of installation, I observed a very wierd sound in AC fan motor and it's remote is also not functioning well, the fan speed doesn't go up or comes down.

It's been 3 weeks & no one has turned up yet.

I have tried through every channel i e. Calling and escalating through Customer care, calling Santosh Enterprises (Vivek Vihar /Delhi) who is supposedly having the arrangement with Hitachi to service on behalf of them but even after requesting, escalating to level 1 the situation remains same - Unanswered, no one has turned up.

Dear Abhay,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Worst service ever. Complaint registered long back almost 1 month but still waiting for parts to be replaced. Hopefully next season we will be able to use your product if serviced (repaired).

Disappointed 😞

Registered No. +919415308481

Dear Anurag,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Sid (Sid300791),

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Harinitha,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Kaushik,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Yusuf,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Hitachi

Dear Dheeraj,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Hitachi

Dear Jimmy,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Nishant,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Hi

I have been calling customer care to renew my AMC send several mail, but no body is responding from Hitachi and customer care people is always repeating the same answer everytime "YOUR COMPLAINT WILL BE RESOLVED SOON"

Please contact me on [email protected]

VERY VERY VERY BAD SERVICE
CALL NO 19051108301 DATED 13.05.2019 COME HITACHI TECHNICIAN & CHECK THE COMPLAINT AND RECIVE THE MONEY RS 500/- AND GIVE THE TIME 15DAYS FOR MY COMPRESSOR CHANGE IN 15 DAYS. BUT NOT ANY SOLVE MY COMPRESSOR PROBLEM TILL DATE 30.05.2019. WE ARE CALLING TO HITACHI COSTUMER CARE MANY TIME BUT CAN NOT ANY PROPER REPLY, ONLY FED UP...........FED UP...................FED UP FROM THIS COMPANY.I DON'T KNOW BEFOR THE PURCHE HITACHI AC THAT AFTER SALE SERVICE ARE VERY VERY VERY....................POOR.

REGARD'S
USER : JIMMY AGARWAL
M-9831127724
PURCHASER : ARUN SINGH
PURCHASE FROM : SALES EMPORIUOM (GARIA-KOLKATA)

VERY VERY VERY BAD SERVICE
CALL NO 19051108301 DATED 13.05.2019 COME HITACHI TECHNICIAN & CHECK THE COMPLAINT AND RECIVE THE MONEY RS 500/- AND GIVE THE TIME 15DAYS FOR MY COMPRESSOR CHANGE IN 15 DAYS. BUT NOT ANY SOLVE MY COMPRESSOR PROBLEM TILL DATE 30.05.2019. WE ARE CALLING TO HITACHI COSTUMER CARE MANY TIME BUT CAN NOT ANY PROPER REPLY, ONLY FED UP...........FED UP...................FED UP FROM THIS COMPANY.I DON'T KNOW BEFOR THE PURCHE HITACHI AC THAT AFTER SALE SERVICE ARE VERY VERY VERY....................POOR.

REGARD'S
USER : JIMMY AGARWAL
M-9831127724
PURCHASER : ARUN SINGH
PURCHASE FROM : SALES EMPORIUOM (GARIA-KOLKATA)

Dear Customer (Sek),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Rashmi,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

Having worst customer care experience. 2 out of 3 ACs bought just 2 months ago are not working. No cooling, water leakage, gas leak and blast noise at outdoor unit. Called Hitachi customer care atleast 15 times since last 10 days, and mentioned that its an emergency. Still no one is bothered and they have a standard answer that it will be resolved asap.

Complaint numbers 19052007826 and 19051604360

Dear Amita,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

This is in regarding to the issue which is keep on arising every year in my hitachi window 1.5 ton a.c. i am completely fed up with this ac , every year there is break down, 2 times compressor has vneing changed, i had to pay for gas and service charge twice . As well as again its condensor stopped working then it stopped cooling . Once its stopped functioning beacuse of fault in condensor wire . I have all the receipt and every single time it malfunctioned.i can never suggest anyone to go for hitachi a.c .trust any other cheaper brand will work fine rather then this shit piece of garbage. Since 2016 till 2019 there 6 time my a.c stopped working . Please anyone who is reading this DON'T BUY HITACHI AC. TRUST ME YOU WILL SUFFER .

Dear Pranoy,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Mr. Mishra,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi

It's the worst customer service I have ever experienced. Dealing with the problem in the compressor of our ac since forever but when you call them, their 'tomorrow' service never ends.
They even cut our calls of complaints.
Never expected such a service from Hitachi.

Disappointed!


Contact: 9437172068