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Hitachi A/C

India,
Delhi

Consumer complaints and reviews about Hitachi A/C

tanay3264
 
Apr 30, 2019

1.5 ton split AC

I have been chasing Hitachi guys for nearly a month and have paid almost 15k for this 4 year old Split AC which they are trying to repair and have visited our premise nearly 10 times. Today in absence of my mother when I attended the call by coming from work before time, they couldn’t repair it and then after wards called on my phone number and threatened me to kill me. They even threatened my mom today when she arrived and left the place. All payments were made prepaid and cos they couldn’t find way to resolve the problem all of them diverted the matter and started a fight.
Team Hitachi
 
Apr 30, 2019

Worst Service

Dear Naveen,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Team Hitachi
 
Apr 29, 2019

Worst Service

Dear Naveen,

Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi
Team Hitachi
 
Apr 29, 2019

Water leakage issue in indoor unit

Dear Rohit,

Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi
Arun Kumar Bhartia
 
Apr 29, 2019

Split AC Cooling Slow

My Split AC is not cooling well.



Regards,
Arun Kumar Bhartia
Talasahi, Khordha, Odisha-752055
Mob. +91 9337061759, 8763310253
Arun Kumar Bhartia
 
Apr 29, 2019

Split AC Cooling Slow

My Hitachi Split AC is not Cooling well.


Regards,
Arun Kumar Bhartia
Talasahi, Khordha, Odisha-752055
Mob. No.+91 9337061759 /8763310253
Team Hitachi
 
Apr 29, 2019

Poor Services and fake promise

Dear Puneet,

Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi
Team Hitachi
 
Apr 29, 2019

Service request 19032707703 unattended after 84 hours

Dear Customer (sumeetrs),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Team Hitachi
 
Apr 29, 2019

Worst Customer Experience

Dear Shrey,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Team Hitachi
 
Apr 29, 2019

Worst after sales service

Dear Priyam,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
KrishnaKanth5059
 
Apr 29, 2019

Faulty equipment, worst customer service, and fake email address of management

On 20th April 2019, the AC stopped working. My machine is still under warranty. I have lodged complaint on 21st April 2019. The service personnel visited 4 times on 23rd, 24th, and 26th April. He has replaced the indoor pcb, outdoor pcb (2 times). Still the machine is not operational. The service personnel are not lifting my calls for the past 3 days. In these 3 days, I have called the customer care more than 10 times and escalated the issue. Still there is not even one call back. In these past 10 days, my total calls to Hitachi were more than 50. I have also escalated the issue to all the 3 levels of management in the mobile app. Still no response. I think all the management email ids have been kept just for name sake purpose and not operational.

This is the worst service and quality from Hitachi. Hitachi used to be a good equipment. Now a days it is not even better than a local equipment manufacturer at old city. If you are unable to provide quality equipment and service. Please don't supply to Indian market and frustrate customers.

I think all the frustrated customers like me should lodge a complaint in consumer courts.

Every thing at Hitachi if poor. Quality of equipment, service to customers, response to customers, trouble shooting and everything is very poor. I am strongly advising every one of my friends to not buy Hitachi equipment.

Regards,
VJS Krishna Kanth
Complaint no: 19042100648
Mob:8142524224
City: Hyderabad
Naveenymg
 
Apr 27, 2019

Worst Service

I stay in yemmmiganur town which is 70 km away from district. While purchasing Hitachi AC, they promise to give service to any where (paid service) but service person never pick up the call after so many request raised. Please don't buy Hitachi AC. If you have any doubts please call me to 9987894880, I do have call logs.
Manu kadambar
 
Apr 27, 2019

Mother Board not working

Mother board not working of Hitachi ac 10 days old.
Puneet Dhawan
 
Apr 26, 2019

Poor Services and fake promise

Poor Service, Highly Dissatisfied, I bought Window AC last year May-18. During our first Service, the technician damaged the motor by pouring water while cleaning the AC and then it started making too much of noise, I again raised complaint on 12th April, after 3 days one more technician came and said motor will be changed and it would take 2 more days and since then they guys are making us fool. FAKE Employee (Nitin- +91 97116 20890). It’s been more than 14 days, I am waiting for someone who will replace the motor.
I was the loyal customer of Voltas and this time I made mistake by choosing Hitachi,

How many days will you take to close the complaint................

My Complaint No. 19041204433
Puneet Dhawan
Shalimar Bagh, Delhi
Contact: 9999444157 / 7678665168
Team Hitachi
 
Apr 24, 2019

Hitachi AC Customer Service NEVER reverts to complaints!

Dear Sarita,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Rohit Tiwari 85
 
Apr 23, 2019

Water leakage issue in indoor unit

Hi I have purchased new split AC Model Merai 3100X inverter-R410-RSNG318HCE.
I am facing the water leakage issue from indoor unit having serial No. ESNG318HCEA-SE190C44710.
I have called the installation technician two times but he didn't find anything wrong with installation. Water leakage somewhere inside unit , so this is manufacturing defect.
We purchased this ac to stay pleased not for headaches.
Please help me to resolve this issue.

Regards
Rohit Tiwari
9971643434
Team Hitachi
 
Apr 23, 2019

Worst after sales service

Dear Priyam,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Team Hitachi
 
Apr 23, 2019

WORST COMPANY AND CUSTOMER SUPPORT

Dear Ruchika,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Ruchika123#
 
Apr 23, 2019

WORST COMPANY AND CUSTOMER SUPPORT

I bought HIATCHI 1.5 ton 3 star window AC from dealer on 21.04.2019 after being installed, when started it produced very loud continuous noises. hiatchi customer care executive visited on 23.04.2019 for demo session. on his visit, he told compressor is not positioned properly and hence producing loud noises. he corrected its position. still too much unbearable noise is coming in AC. however, the executive on being asked about the same told, there is no problem with AC inspite of too much noise which is being heard clearly and talked very rudely. Please get back to me and get it replaced as soon as possible as the same is FAULTY AIR-CONDITIONER. Either replace the air-conditioner immediately or refund my money.

THE NEVER EXPECTED THING FROM HITACHI!


Ruchika
8114498376
Team Hitachi
 
Apr 23, 2019

Very Bad Service Support

Dear Abhishek,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Priyam paul
 
Apr 22, 2019

Worst after sales service

I had some cooling problem with my Hitachi ac. Registered a breakdown request on 15th april. Luckily service engg came on that day and inspected and found that the outdoor unit pcb controller was faulty. They told me that it will take a week to get the replacement of the faulty spare. Mine one was within 1 year so it is still under warranty. But today is the 10th day. They still tell me to wait for some more days. Will I need to spent the summer with ac investigating such a heavy amount of 51k on these hitachi ac. Is this sort of customer experience we are expecting after paying such a huge monetary amount?

Regards,
Priyam Paul
9038887422
Priyam paul
 
Apr 22, 2019

Worst after sales service

I had some cooling problem with my Hitachi ac. Registered a breakdown request on 15th april. Luckily service engg came on that day and inspected and found that the outdoor unit pcb controller was faulty. They told me that it will take a week to get the replacement of the faulty spare. Mine one was within 1 year so it is still under warranty. But today is the 10th day. They still tell me to wait for some more days. Will I need to spent the summer with ac investigating such a heavy amount of 51k on these hitachi ac. Is this sort of customer experience we are expecting after paying such a huge monetary amount?
Team Hitachi
 
Apr 20, 2019

Dis satisfactory installation of AC machine

Dear Customer (mintughosal),

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Team Hitachi
 
Apr 20, 2019

Hitachi AC Customer Service NEVER reverts to complaints!

Dear Sarita,

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Gsethi1
 
Apr 19, 2019

Hitachi AC Customer Service NEVER reverts to complaints!

13-Apr - Called for Servicing
13-Apr - Service Guys came. Switched on the AC & checked. I checked AC after servicing & found that blower had stopped working. Service Guy had already taken RS900 & code. I called Hitachi. Dilip spoke to the service guy on my phone & assured me that all will be fixed. Service guy could not fix the blower/fan on that day. He promised to send his senior the next day and went. SPOKE TO DILIP

14-Apr - No one came to fix the AC Blower. I called Cus Service. He raised a complaint. SPOKE TO NITIN

15-Apr - No one followed up. I called again & cust service agent advised to allow another day. SPOKE TO NUZZAKIR

16-Apr - New Service Guys came, they first told me that it’s a PCB issue. I told them what all happenned. They said let's speak to the last guy over the phone. Then they said that the problem is with capacitor and will need to be replaced. I told them that the Hitachi service guy spoiled it & I will not pay for it. They said, No problem & promised to come back in the evening. Again, no one came. Meanwhile, I had a chat with Hitachi cust care who asked me to send an email to [email protected] CHATTED WITH SUNNY SINGH
16-Apr - Wrote an email to Hitachi with the whole story & requested to get my AC fixed which was spoiled by your Service Guys. WROTE EMAIL

17-Apr - Email Cust Service rep advised issue has been escalated. EMAIL TO PURVI TRIVEDI
17-Apr - No one came from Hitachi. Called up Cust Service, explained the whole story & cust service rep said that she is raising a new complaint number to get it resolved as soon as possible. In the evening, Hitachi Service Guy called up and put me on conference with 3 people. They were talking amongst themselves with me on Hold. After 15min I told them to just come to my house & fix what they spoiled in my AC. SPOKE TO HIMANI
17-Apr - Wrote an email reply to Purvi telling her the current status & again requesting someone to come home & fix the unit. EMAILED AGAIN TO PURVI TRIVEDI

18-Apr - No one came & no one called & no one responded to email. Called up Hitachi again. This customer service rep was very rude & mean. Was simply reading through the notes & refused to call up the service guys to follow up on my behalf. Kept on insisting that someone from Technical Team will contact me and that the complaint has been raised. I already am aware of this. He had nothing new to say & no further assistance. SPOKE TO RAHUL PANDIT
18-Apr - When did not get any assistance by calling Hitachi, wrote back via email. No revert yet. EMAILED AGAIN TO PURVI TRIVEDI

19-Apr - Called up your Cust Service again. There are no notes on my account in regards to this continuing issue & I had to start over and explain everything to the rep. He assured me of an immediate action on my complaint and said my issue will be resolved today for sure. SPOKE TO MOIN

After all the above and consistent running around all possible modes of connecting with Hitachi, I am still sitting at home waiting for someone at Hitachi to hear me out. They spoiled a perfectly fine working condition AC, took my money & never came back!!!

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