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Hitachi

India,
Gujarat

Consumer complaints and reviews about Hitachi

Team Hitachi
 
Jun 30, 2020

No service

Dear Gauri,

We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations are working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.

Regards,
Team Hitachi
gaurisanghvi5
 
Jun 27, 2020

No service

I purchased 5 Hitachi ACs last year for my home, out of which 1 stopped working. Technician said compressor is faulty. Complaint no is 20052101971. Dealer said compressor will be replaced as it's in warranty. I have lodged a complaint since a month but no action is taken up. I have to follow up with everyone regarding the status of replacement, but no-one is answering. This was totally not expected by a Japanese firm. I am so fed up with this poor service. I am lodging a complaint in consumer court.

No service

Team Hitachi
 
Oct 3, 2017

Defective refrigerator received from the company.

Dear SURESH RAMANLAL,

We hope your concern has been addressed as per your convenience. Further, please get back to us at [email protected] with your new service request number if the issue still persists.

Regards,
Team Hitachi
Team Hitachi
 
Sep 23, 2017

Defective refrigerator received from the company.

Dear SURESH RAMANLAL,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi
SURESH RAMANLAL
 
Sep 22, 2017

Defective refrigerator received from the company.

I purchased refrigerator in August 2015, Within 9 month compressor found defective, which the company replaced. Again within 6 month it is found defective which they replaced charging from me. Again last month it is observed that there is system lickage. They said you will have to pay 5500 rs. Why customer should pay now and then for no fault on his part rather because of defective product of the company.
Team Hitachi
 
Aug 19, 2017

AC cooling issues after several complaints

Dear Deepa kumari Singh,

We are still awaiting for your response. Please share your mobile number/complaint number with us on [email protected] We assure you we will look into this right away.

Regards
Team Hitachi
Team Hitachi
 
Aug 11, 2017

AC cooling issues after several complaints

Dear Deepa kumari Singh,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at [email protected] We assure you we will look into this right away.

Regards,
Team Hitachi
Deepa kumari Singh
 
Aug 9, 2017

AC cooling issues after several complaints

After so many complaints, still facing cooling issues. Every time they charge for services and come up with different problems. Got frustrated with the kind of services. Still facing the issues.
shaji varghese
 
Jul 20, 2015

A.C not cooling gas leaked two times

THE DETAILS OF HITACHI A.C 1.5 TON UPDATE WHICH I HAD PURCHASED
- I had purchased one hitachi A.C 1.5 ton on 4th may 2015 from sales
corner,Vadodara.
It has arrived evening on the same day.
-A.C. installed on 5th may 2015. By the tech. of Hitachi co. It is found that there is no gas in the outer unit of the newly fitted A.C. The rep. has reported to Vadodara service centre in the noon time. The complaint No. is 15050506093. We had tried to contact in the next morning(6th-May) Vadodara office. Also contacted to customer care centre Mr.Ravi at 10.50AM. He said that the matter/complaint will be solved with in 48 hrs. And also the complaint given to Asoka team, Ticket no.2673116.
-I had contacted to cust. Care centre at 16.10 PM on 6th may -2015. They said that some updation is going on. So the work will be delayed.
-I had contacted to Sales corner. The above complaint had given at 15-40 PM. On 6th may 2015.Also contacted to Mr SAGAR(Manager) Hitachi Vadodara/Incharge.(Mob. No.9376979880. He has agreed to replace the unit within two days.
-I had contacted customer care and Hitachi head(SAGAR) many times on 8th May.
-SAGAR assured me that the unit will be replacement is in progress. It will be replaced with in two or three days(12 th or 13thth May-2015).
-I had contacted to sales corner Mrs. Roshni on 10th May 2015. She said that the unit will be replaced shortly.
-After several reminders finally the unit has arrived on 13th May 2015 and installed on 13th May 2015. The technicians asked for installation charges. But we had argued and the amount not given. During purchasing it is agreed that the installation is free of charge.
-The above correspondence was during peak summer at 42-45 degree temperature. Then what is the use of A.C .
- On 17th July I had complained to customer care centre about the No
cooling complaint Complaint no. 15071700340. Mehanics had arrived ,
checked and reported on 17/07/2015 that the gas has leaked.
Mechanics also reported to Vadodara office. In the evening the
message is received that the complaint is closed.
- I repeatedly lodged another complaint. Complaint no.15071703640 on
17/07/2015.
- I also contacted to Manager Hitachi Vadodara Mr Sanjay and given the
above complaint no. --This summer is gone. Not get the pleasure of
A.C this summer.
- Kindly replace the unit as early as possible.
- Delay in your side an attempt will be file the matter in consumer
forum.
MOB No.9428007908
SHAJI VAERGHESE,
VADODARA
shaji varghese
 
Jul 18, 2015

A.C. no cooling

THE DETAILS OF HITACHI A.C 1.5 TON UPDATE WHICH I HAD PURCHASED
- I had purchased one hitachi A.C 1.5 ton on 4th may 2015 from sales
corner,Vadodara.
It has arrived evening on the same day.
-A.C. installed on 5th may 2015. By the tech. of Hitachi co. It is found that there is no gas in the outer unit of the newly fitted A.C. The rep. has reported to Vadodara service centre in the noon time. The complaint No. is 15050506093. We had tried to contact in the next morning(6th-May) Vadodara office. Also contacted to customer care centre Mr.Ravi at 10.50AM. He said that the matter/complaint will be solved with in 48 hrs. And also the complaint given to Asoka team, Ticket no.2673116.
-I had contacted to cust. Care centre at 16.10 PM on 6th may -2015. They said that some updation is going on. So the work will be delayed.
-I had contacted to Sales corner. The above complaint had given at 15-40 PM. On 6th may 2015.Also contacted to Mr SAGAR(Manager) Hitachi Vadodara/Incharge.(Mob. No.9376979880. He has agreed to replace the unit within two days.
-I had contacted customer care and Hitachi head(SAGAR) many times on 8th May.
-SAGAR assured me that the unit will be replacement is in progress. It will be replaced with in two or three days(12 th or 13thth May-2015).
-I had contacted to sales corner Mrs. Roshni on 10th May 2015. She said that the unit will be replaced shortly.
-After several reminders finally the unit has arrived on 13th May 2015 and installed on 13th May 2015. The technicians asked for installation charges. But we had argued and the amount not given. During purchasing it is agreed that the installation is free of charge.
-The above correspondence was during peak summer at 42-45 degree temperature. Then what is the use of A.C .
- On 17th July I had complained to customer care centre about the No
cooling complaint Complaint no. 15071700340. Mehanics had arrived ,
checked and reported on 17/07/2015 that the gas has leaked.
Mechanics also reported to Vadodara office. In the evening the
message is received that the complaint is closed.
- I repeatedly lodged another complaint. Complaint no.15071703640 on
17/07/2015.
- I also contacted to Manager Hitachi Vadodara Mr Sanjay and given the
above complaint no. --This summer is gone. Not get the pleasure of
A.C this summer.
- Kindly replace the unit as early as possible.
- Delay in your side an attempt will be file the matter in consumer
forum.
MOB No.9428007908
SHAJI VAERGHESE,
VADODARA
shaji varghese
 
Jul 18, 2015

No cooling of A.C

THE DETAILS OF HITACHI A.C 1.5 TON UPDATE WHICH I HAD PURCHASED
- I had purchased one hitachi A.C 1.5 ton on 4th may 2015 from sales
corner,Vadodara.
It has arrived evening on the same day.
-A.C. installed on 5th may 2015. By the tech. of Hitachi co. It is found that there is no gas in the outer unit of the newly fitted A.C. The rep. has reported to Vadodara service centre in the noon time. The complaint No. is 15050506093. We had tried to contact in the next morning(6th-May) Vadodara office. Also contacted to customer care centre Mr.Ravi at 10.50AM. He said that the matter/complaint will be solved with in 48 hrs. And also the complaint given to Asoka team, Ticket no.2673116.
-I had contacted to cust. Care centre at 16.10 PM on 6th may -2015. They said that some updation is going on. So the work will be delayed.
-I had contacted to Sales corner. The above complaint had given at 15-40 PM. On 6th may 2015.Also contacted to Mr SAGAR(Manager) Hitachi Vadodara/Incharge.(Mob. No.9376979880. He has agreed to replace the unit within two days.
-I had contacted customer care and Hitachi head(SAGAR) many times on 8th May.
-SAGAR assured me that the unit will be replacement is in progress. It will be replaced with in two or three days(12 th or 13thth May-2015).
-I had contacted to sales corner Mrs. Roshni on 10th May 2015. She said that the unit will be replaced shortly.
-After several reminders finally the unit has arrived on 13th May 2015 and installed on 13th May 2015. The technicians asked for installation charges. But we had argued and the amount not given. During purchasing it is agreed that the installation is free of charge.
-The above correspondence was during peak summer at 42-45 degree temperature. Then what is the use of A.C .
- On 17th July I had complained to customer care centre about the No
cooling complaint Complaint no. 15071700340. Mehanics had arrived ,
checked and reported on 17/07/2015 that the gas has leaked.
Mechanics also reported to Vadodara office. In the evening the
message is received that the complaint is closed.
- I repeatedly lodged another complaint. Complaint no.15071703640 on
17/07/2015.
- I also contacted to Manager Hitachi Vadodara Mr Sanjay and given the
above complaint no. --This summer is gone. Not get the pleasure of
A.C this summer.
- Kindly replace the unit as early as possible.
- Delay in your side an attempt will be file the matter in consumer
forum.
MOB No.9428007908
SHAJI VAERGHESE,
VADODARA

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