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Consumer complaints and reviews about HYUNDAI MOTOR INDIA LTD (HMIL)

Sep 17, 2013

Act before it's too late

Dear Manager,

With great disappointment, I inform you that the services offered by “Concept Hyundai (Ahmedabad)” have deteriorated big time. I have had bitter experience with your working procedures and also with neglectful attitude of your team members, especially with the “service center team at Vishala”.

I had bought Accent on 17th April 2011. For the first 4 services, I was treated properly and after each service, I used to get a call from the “Concept service center (Vishala)” for the feedback. When I used to give them good ratings on the scale of 10, after approximately 10 days, I used to get a call from HYUNDAI company and the executives used to verify my feedback. Everything was rosy till I was shocked to utter carelessness of the Concept service center. Things have gone worse in the last couple of months and hence I am compelled to write this mail.

It was 31st August 2013. Time – 9.15 am. The company executive comes to pick up the car for servicing and I make him aware about the problems I was facing. Also, I told him that I wanted to do the interior cleaning. By late evening I got my car back. I could easily make out that the interior cleaning was done cursorily and frivolously. After 3 days, when I received a call from the executive about the feedback, I categorically mentioned that none of my complains were addressed and I was still facing the same gear problem, frequent variation in mileage and poor braking system. I landed up quaffing out Rs. 7800/- for servicing which did not yield any result. The lady on the other end seemed to be least bothered about my complaints and kept asking continuously about my ratings on different parameters. I patiently told her that I would love to rate the services provided I speak with the concerned person (Mr.Kalpik Sathwara) who monitored the servicing of my car. She said that Mr. Sathwara would call you within sometime but she kept on insisting on ratings. I was left aghast at such carelessness of Concept service center personnel.
I genuinely rated 2 out of 10 on all parameters. I thought I would raise my concern when HYUNDAI company executive calls me, which normally happened every time I got my car back from servicing.

Neither Mr. Sathwara (from the dealer’s end) called me nor did the HYUNDAI executive. It has been more than 15 days now but no one seems bothered. The indirect yet clear message by the company was that I better get my car problems solved outside and that their job was done. I tried calling up “Concept Vishala service center” (079-61916161) but in vain. I was put on hold for 10 minutes just to be informed that the concerned person will call me once he gets free. On a personal note, I would rate HYUNDAI zero now.

Neither the dealer (Concept) is concerned nor does the company seem interested in its loyal customers. Let me update you that this is my second Hyundai car. I used i10 for three years before switching over to Accent. But now I have my own apprehensions in going for a HYUNDAI car for the third time. The joy of driving HYNDAI is shattered. I really feel cheated by the company. In Retrospect, I should NOT have taken the decision to go for ACCENT.

There are some comments in my Retail Invoice (such as Rear Jumper leakage, Refuse damage repair etc.) which are illegible. There is an explicit mention of list of pending works in my invoice. After 17 days, I am still waiting that the service in-charge will call me to apprise. I want to know what’s wrong with my car but it seems that people at “Concept center” live a kinglike life and are busy with themselves and their own problems rather than attending Hyundai’s loyal customers.

I had no option but to get my car re-serviced somewhere else.

It is very evident that the service team works in a mechanical way (robot-like approach). They will do only the fixed set of action items – convince customer to drop the car for service – pick out some petty issues after inspection & inform the customer of the charges involved – execute the fixed action items written in the training manual - deliver the car back to the customer hurriedly and forget it. If you want to verify – pose there as a stranger and see how many come to ask you about your purpose of visit.

I am an educationist since a decade and having been in the service industry, I know the value of customer satisfaction. I raise my concern only when the bucket is full till its brim. In my circle, there are many more, who have faced such cavalier treatment from CONCEPT service center. I request you to take corrective measures so as to stop spreading discontent among customers before it’s too late.

Is the car service done perfunctorily and very hurriedly just to win some brownie points in feedback?
Will mentioning the faults in the car without explaining serve the purpose of the car user?
Is it not the duty of the dealer to ensure that the customer is well informed about the problems that the service team had identified and explain the gravity of these faults?
Can’t the dealer recruit more trained persons in the service personnel, if the dealer is unable to cope with the increasing customer group size?

These questions, and many more, will always remained unanswered, if the company itself does not take any initiative to get the processes streamlined.

My car details –
Registration Number - GJ 1 KJ 1835
Name of the owner – Chandramauli Bhatt
Contact - 09377477999
Jun 28, 2013

Hyundai Eon Era+,worst experience with Dealer and Company


I have purchased a Hyundai EON ERA+ MH14DT4826 from "KUNDAN HYUNDAI" ,Thermax Pune. After purchase it has developed some issues. Even after continuous follow ups with the Dealer i have been turned down and with statement by "KUNDAN HYUNDAI" senior technician AMOL - "We can not help any more for the issues as these are from the company itself".

Issues reported -
1. "ROOF LIGHTS FOR REAR DOOR" - The lights were not lighting up when rear doors are opened.
"KUNDAN HYUNDAI" STATEMENT - ERA+ doesn't have the option. We can't help any more.

But other ERA cars have the option. How can it happen that for some ERA cars it works and for some it doesn't.

"KUNDAN HYUNDAI" STATEMENT - Its like this only. We can't help any more.

2. "HYUNDAI GENUINE ACCESSARIES FITTED MUSIC SYSTEM FADER OPTION NOT WORKING" - On dealer recommendation i asked for company fitted Music System by the Hyundai Genuine Accessories dealer.

As per comment from "KUNDAN HYUNDAI" - the Music System had FADER
option but doesn't has option for Rear Speaker Power Outputs. We can't help any more.

So according to them the Company (Hyundai) fitted Music System are defective as they have the FADER option but no slot for Rear Speakers.
"KUNDAN HYUNDAI" STATEMENT - Its like this only. We can't help any more.

Secondly, when the car was taken to the dealer for sorting these issues on 27th June 2013, the senior Technician "AMOL" refused to give the Bill and Job card also. After repetitive request for handing over the Job Card's customer copy also no action. Moreover the rude and inhospitable behavior was absolutely unacceptable.

I would further request "HYUNDAI MOTOR INDIA LTD" to please act upon the defects stated as per the dealer "KUNDAN HYUNDAI".

If the dealer is correct the cars are defective and if the cars are not defective then the dealer is completely negligible about handling customer concerns.

I would never recommend "HYUNDAI CARS" to anyone due to so many issues and customer unfriendly behavior of the dealer and the company.

[email protected]
May 11, 2013

Wrong diagnosis


My wife owns a September 2010 model of Hyundai Accent Executive (Petrol - DL10CA5936).

An after-market CNG kit was installed around September 2011 (after about 10000 Kms).

The car is a very well-maintained car. It has been serviced regulary. A lot of money has been spent by us to try to ensure that the car stays, mechanically, in good condition.

The car was running absolutely fine, on both Petrol and CNG, until December 2012.

In December 2012 the car's engine started mis-firing (felt like a drop in RPM) but only in Petrol-mode. Please note that the car was running absolutely fine in CNG-Mode. I took it to Hans Hyundai's service center in Naraina, New Delhi. The service advisor told me that it could be due to a faulty fuel pump. However, after the car was checked by a mechanic the issue was found to be not the fuel-pump. I do not know what the issue was or what they did, but the issue was resolved.

The issue resurfaced in April 2013. Again, the car is running absolutely fine in CNG-Mode. I took it to the same service centre but was shocked by the service provided this time. The advisor told me that he will get the problem checked and resolved. He told me that the issue was due to an unclean 'actuator' and an unclean engine. He advised me to get the actuator cleaned and the engine de-carbonised. I agreed. It cost me almost INR 3800 but issue was not resolved.

I took it to the same service centre again and complained about the persisting issue. The Centre Manager and the Service Manager both assured me that the issue will be taken care of. However, after 3 hours of waiting and the assurance that the issue was identified and resolved, the issue persisted. After a lot of words having been exchanged about what the actual issue might be and the problem I face ONLY in petrol mode, they told me to get the CNG kit un-installed!! They said that the issue is due the CNG kit!!!

Their approach to the problem and the way they have put the blame on the CNG-kit (which is absolutely fine) is absolutely pathetic! The problem is only in Petrol-mode and only lasts for about 10 minutes after the car is started. After about ten minutes of running on petrol, the car functions absolutely fine. Then there is no mis-firing and no drop in RPM. How can it be the CNG kit's issue???

Please help as I am absolutely sure that the issue has nothing to do with the CNG kit . I have already wasted about INR 3800 and about 10 Hours trying to get the issue resolved.

My family owns two Hyundai cars. If this is the kind of after-sales service that Hyundai Service Centres provide then I am sure that I will never ever buy a Hyundai again.


Amandeep Singh Minhas
Apr 26, 2013

Sales & Service

The first complaint about the sales is while the sales they cheated me by offering 10000 discount. On taking the car they only gave me 8500. Regarding service, from the first day the Car AC is not working.
•The first time when I took the car to Garve Service Center, they filled in the gas and gave me the vehicle, after few day there was no cooling. They asked me to bring the vehicle.
•The second time when I took the vehicle they told me to leave the vehicle for 2-3 days so the problem could be rectified, as I had to travel, I told them I will be getting back to you
•The third time I gave the vehicle and the vehicle was returned to me saying that the AC work is done. Now after few days again the AC is not cooling. They are calling me in the service center.
From the day I have taken the vehicle I am so upset with Hyundai Sales and Service that I myself is ashamed that why did I believed Hyundai. Please let me know If I can return you the vehicle and if you can pay me back my money for it is getting too hectic for me to keep this vehicle.
Nov 4, 2012

Fraud Email regarding job offer

Be Aware...
Chitra Durai Send email
Nov 5, 2012

Fraud Email regarding job offer

Be Aware...
Nov 4, 2012

Fraud Email regarding job offer

Your Resume has been selected for our new plant. The Company selected 58 candidates list for Senior and Junior Engineers, IT, Administration, Accountants, Production, Marketing and Sales and General Service Departments. It is our pleasure to inform you that your Resume was selected as one of the 58 candidates shortlisted for the interview. HYUNDAI MOTOR INDIA LIMITED(HMIL) is the best Car Manufacturing Company in India; The Company is recruiting candidates for our new Plants in Delhi, Bangalore, Chennai, Kolkata, Pune and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 17th Of November 2012 at 11.30 AM, You will be pleased to know that out of the 58 candidates selected 48 candidates will be giving appointment, meaning that your Application can progress to final stage. You have to come to the company corporate office in New Delhi. Your offer letter, Flight Ticket and Hotel Reservation Letter will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 85, 000/- to 3, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Six Passport Size Photograph.
You are to make a refundable cash surety deposit of Rs14,700/- (Fourteen Thousand Seven Hundred Rupees Only) in favor of our recruitment accountant officer name in charge to receive such payment. The refundable interview surety payment should be paid through any STATE BANK OF INDIA Branch closest to you. Account Number will be sent to you upon your response. This is a refundable interview security deposit. Your offer letter, Flight Ticket and Hotel Reservation Letter will be sent to your Home Address by courier after receiving the confirmation of interview security refundable deposit in any of the STATE BANK OF INDIA Account. This Company will pay all expenditure to you at the time of face-to-face meeting with in our office. The Job profile, salary offer, date, time of interview will be mentioned in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.
We wish you the best of luck for the subsequent and remaining stage. The last date of security refundable deposit in bank is 7th Of November 2012. The payment information should be provided after you have deposited the security refundable amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatched same time or day after by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by HYUNDAI MOTOR COMPANY for lodging, travelling and local conveyance actual will be paid by HYUNDAI MOTOR COMPANY as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.
NB: You are advice to reconfirm your mailing address and phone number in your reply. 14,500/- (Fourteen Thousand Five Hundred Rupees) will be the refundable amount, as Rs.200/- rupees will be deducted as bank charges for fund deposit. If you are selected or not, the amount will still be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at loss after sending you the flight ticket, hotel reservation and offer letter and you don't show up on the day of interview. This also applies as a seriousness test for all candidates as we aim at having serious minded staffs in our reputable organization.
We wish you the best of luck.
Please note that only interested candidate should send us detail for the delivery of his or her flight ticket, hotel reservation letter and offer letter after receiving the refundable security payment made by you,
1. Name: 2. Address: 3. Mobile: 4. State:
Chief Executive Officer,
Managing Director: - Mr. B.S. Seo
Secretary: - Tim Chung

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