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Uttar Pradesh

Consumer complaints and reviews about ICICI Bank

Apr 12, 2012

SB A/C Interest paid in place of Auto sweep facility

There are various types of complaint which can be corrected by available officers but their ignorance/general attitude towards customers is the main problem to not getting right solution in right time.
Apr 12, 2012

SB A/C Interest paid in place of Auto sweep facility

Dear Executive,
Pls. find my complaint to ICICI bank and their answer,Pls.help and oblige to me:-

Application no. -- sa 15022010 dated 11/04/2012 to Nodel officer

I am having S.B.A/C,with auto Sweep facility since begining(2005) to get good interest on saving balance,I am outstation posting now,earlier I was getting it's benefit but now from last few years bank is giving normal interest,I contacted branch&call centre many times after taking leave from office went home station branch but no resolution received till date,I was/am maintaining handsome balance but it feels like cheeting,without my written permission bank stopped my opted facility(for which I have opened account in ICICI)and giving me loss.
Pls. correct the interest rate on my account and give me credit balance amount from the date of facility stopped by bank without my permission.
By this I am loosing my confidence on one of biggest branded bank and very much puzzled,it looks as bank is tourchering me and available officers are showing them helpless,for which they are paid of,no one accepted my application,shown they are busy with other clients,no one bring my case in to knowledge of higher officials and as i am posted outside allahabad on responsible post,it's very difficult to difficult to take leave on working days every time and do follow up with bank around 350 K.m.
if my problem is not understand and not find proper resolution i will be bound to take the help of RBI/Court.
Pls. do the needful on top most urgent basis.

With Warm Regards

Sharad Agarwal
ICICI bank A/C holder

Their Answer

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Thursday, April 12, 2012 7:37 PM
To: Sharad Agarwal/Sales/L29/Life/Allianz-IN
Subject: RE:'ICICICARE=001-979-032' level3complaint/ Savings Account

Dear Mr. Agarwal,

This is with reference to your e-mail dated April 11, 2012 to Mr. Shiva Kumar Tadikonda regarding Auto sweep facility.

According to our telephonic conversation dated April 12, 2012, we would like to inform you that the Auto-Invest (Quantum Optima) facility was discontinued from September 30, 2005.

Further, we wish to inform you that we will be unable to provide the Fixed Deposit (FD) interest since the year 2005 on the funds available in your savings account.

Thank you for your patience and valuable support.


Padmini Bhatt
Customer Service Manager
ICICI Bank Limited
Benoywins@gmail.com Send email
Mar 27, 2012


I have a similar complaint. I have a salary account. A customer care representative (Hemant Kumar) just now told me that I cannot withdraw money from non-ICICI banks more than 5 times free of cost. That is the reason for ATM-DEC charge.
ICICI Bank Care Send email
Mar 1, 2012

Bank Account

Hi Vishwajeet,

We have made a note of your mobile number. We'll contact you soon to address your concerns.

ICICI Bank Customer Service Team
ICICI Bank Care Send email
Feb 28, 2012


Hi Rakesh,

We have made a note of your contact details. We'll contact you and work to address your issue.

ICICI Bank Customer Service Team
Jan 22, 2012

Working Hours

Dear Sir,
Mentioned working hours on saturday is 0900 am to 0200pm. As per your executive @ Hospet, Karnataka refused my deposit @ 0130 pm by saying no cash transactions after 0100pm. Is this correct ? if yes, pls. mention your working hours till 0100pm or do all transactions till 0200pm. But how customer will come to know about this. In emergency customer may suffer a lot because again next day will be sunday. I dropped a letter in Complaint Box @ Hospet Branch on 18th Jan.But no revert.

Awaiting your revert.

Parashuram - ############
9686684959 .
Psalaria Send email
Jan 21, 2012

Reversal of ANW charges

I manage savings account with ICICI Bank, GT road, Jalandhar . I was supposed to receive a cash deposit of Rs. 5000 from a friend however I received only Rs. 4835 .The statement mentioned deduction towards ANW-Chrgs :150 S-Tax :15 . My account no. is ############, the transaction date is 21/01/2012 . My question to ICICI is ...Are you eligible to deduct this much amount towards ANW for a petty sum of Rs. 5000 . I checked internet and found that there are thousands of such complaints pertaining to ANW .

Please answer my question and remit my money as I know this money has been illegally deducted. Come on ICICI bank, this is no way to fill up the losses you make on your day to day banking. Also please send me the link where the ANW policy is mentioned.

Parveen Salaria
Narayan Chaudhary Send email
Jan 16, 2012

Reversal of ANW charges

Only ICICI has charges for everything u do in bank..Charges for this charges for dat...


Initial deposit highest...

I terminated my ICICI account bcoz of diz charges...

HDFC and IDBI r gr8...

No extra charges...ICICI charges for using ATM and debit card annually..

Initially there were charges but now banks are offering daily transaction free of charges to attract customers..

Pity ICICI is following same old format
ICICI Bank Care Send email
Jan 16, 2012

Gift vouchar provided by Bank not acceptable by the merchant.


We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2540211' in the subject line.

ICICI Bank Customer Service Team
Apr 14, 2011

P.F. Withdrawal

Dear Sir,

I am employee of icici and my emp no is 23849 my pf is has not come here kindy process it

manish kumar
Feb 3, 2011

worn didication

Hi suneet,

We are sorry to hear about your experience.We have made note of your account number.We'll contact you and work to address your issue at the earliest.

ICICI Bank Customer Service Team.
Feb 2, 2011

worn didication

sir i m sopping in big bazaar then card swip Rs 990/- but but payment not resived big bazaar but i didectaed mymoney so plz back my account asps

my account no ############
suneet kumar srivastava
Jan 19, 2011

Loan Fraud - BlackMail- CIBIL

Hello everybody,

Be cautious while taking the loan from ICICI Bank. Because, Whenu take the loan from ICIC bank it will update ur CIBIL account with taking the loan, But it is not updating on the paying EMI and closing of loans, Recently i had faced these kind of problem as follows.

I went to take car loan from SBI, it got rejected due to some problem in CIBIL report, i rectified the CIBIL report and got to know that, The loans that i ahve taken from ICICI are still showing unpaid and incomplete, then i went to ICICI bank to get the loan closure statement, they have issued with smiling face didn't give the answer on updating CIBIL report. And finally, i didnt get the laon from SBI due to on paper CIBIL report is not supporting for LOAN. But, in the same case ICICI bank has approved the loan. See this kind of black mail that i struck.

Just i am telling be aware while signing the loan documents.

Nov 19, 2010

P.F. Withdrawal

Dear sir/ mam

Plz. realese my PF Amount.

Emp.Code- 15654

Emp Name- Tapon kumar Bose

PF A/C No.-MH/94095/3817

Location - Lucknow

Designation- Senior Sales Executive

Tapon Kumar Bose
Mob. 09984933543

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