Log inRegister
Submit Complaint

ICICI Prudential

India,
Madhya Pradesh

Consumer complaints and reviews about ICICI Prudential

Venkat Konduru
 
Feb 15, 2019

Worse managment

It's a worse organized company, ICCPRU people misguide the customer regarding premium payment and customer care people give inconsistent feedback. It's a worse communication system and very inconvenient to the clients.

I have ICICI Pru life policy no:28727030, I paid premium through credit card as one of the executives told me that I can pay through credit card even an ICICIPru website didn't stop me to pay through credit card and my savings account had been deducted for the same installment.

I approached customer care people, one contacted me through phone, suggested to me that I will be refunded in 15 days and payment method will also be changed. Later another customer care people told me to go to the branch, in the branch they said extra premium amount will be set to the next installment and said premium payment method can't be changed in the same year.

After a month I received a premium amount back to saving account but they haven't confirmed me whether payment method changed or not and the installment amount wasn't deducted for Feb month but I received a mail that I should maintain a premium amount in my bank account. They used my money for a month and gave me the wrong instructions. Now I don't know how should pay the premium and no idea what is the premium payment mode.

It's a very worse communication method even they have no 24/7 live chat to contact customer care, customer care people take 15 days to respond and they provide inconsistent information to the client.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Astrologer - FRAUD ASTROLOGER - MONEY LOOT BATCH
    Hi, FRAUD ASTROLOGER - MONEY LOOT BATCH I Got...
    Sahara abode bond - what is procedure to get back money from sahara
    SAHARA ABODE BOND I have invested Rs 49696/- ABODE BOND...
    CPP ASSISTANCE SERVICE - Uninformed Debit of Rs.1699/- from my creditcard
    Dear Sir, The CPP assistance service has debited ...
    SBI Life Shubh Nivesh - Wrong Information provided at the time of opening a new...
    National consumer court complaint no. 1217057 This is...
    abode bond - procedure to get back money from sahara
    SAHARA ABODE BOND I have invested Rs 49696/- ABODE BOND...
    SBTET TELANGANA - Refund of fee amount
    Hello sir, i am R. Kiran kumar, pin no:16241-M-094,Tkr...
    BILLDESK util - Recharge not recived
    Balance detucted from my paytm wallet but services not...
    Bajaj Finserv Ltd - Abusive messages
    Today i got a call from the number 9594156201 stating a...
    SSC - Login problem
    I am unable to login in to ssc with my registration number...
    Municipal corporation bhiwani - About garbage Holder bad behavior
    Here I am complaining about the garbage Holder of D C...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username