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ICICI Prudential

India,
Madhya Pradesh

Consumer complaints and reviews about ICICI Prudential

Venkat Konduru
 
Feb 15, 2019

Worse managment

It's a worse organized company, ICCPRU people misguide the customer regarding premium payment and customer care people give inconsistent feedback. It's a worse communication system and very inconvenient to the clients.

I have ICICI Pru life policy no:28727030, I paid premium through credit card as one of the executives told me that I can pay through credit card even an ICICIPru website didn't stop me to pay through credit card and my savings account had been deducted for the same installment.

I approached customer care people, one contacted me through phone, suggested to me that I will be refunded in 15 days and payment method will also be changed. Later another customer care people told me to go to the branch, in the branch they said extra premium amount will be set to the next installment and said premium payment method can't be changed in the same year.

After a month I received a premium amount back to saving account but they haven't confirmed me whether payment method changed or not and the installment amount wasn't deducted for Feb month but I received a mail that I should maintain a premium amount in my bank account. They used my money for a month and gave me the wrong instructions. Now I don't know how should pay the premium and no idea what is the premium payment mode.

It's a very worse communication method even they have no 24/7 live chat to contact customer care, customer care people take 15 days to respond and they provide inconsistent information to the client.

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