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ICICI prudential life insurance

India,
Orissa

Consumer complaints and reviews about ICICI prudential life insurance

Suvada
 
Jun 12, 2019

Harrassment of costumer by unauthorised debiting premium amount twice without my consent and not refunding the amount

Dear Sir/Madam,

This is to bring to your kind attention regarding the sufferings which I had faced during the last 25 days due to the ultimate harassment of ICICI Prudential life Insurance Company, costumer care executives.

I am one of the costumer of ICICI Policy with policy no. 19968280, who has been harassed financially and mentally by the so-called insurance costumer care representatives.

My insurance premium date was 16th April 2019; however due to shortage of fund I could not manage to pay the premium amount of Rs.1,02,352.00/-, however I decided to pay the amount by the next one Month of paying period (well within 15th of May). Again due to cyclone FANI, I was out of internet and mobile network from 3rd of may for a period of ten days. Suddenly I got a SMS from ICICI Prudential that premium amount due last date is on 15th of May-2019, and I have to pay the same for paying without penalty. Finding no other way I paid the amount online by my credit card, amounting to Rs. 102352.00/-

Then the plight starts for me, suddenly on the same date within an hour of on line payment, they debited the amount without my consent from my saving bank account. Though I was surprised, I called the costumer care No, and requested for refund of the amount, finally I registered the refund request with No. 157287947 on 17th of May 2019, and they informed me that within 7 days the amount will be refunded. When the mentioned period passed, again I called and I was informed that by 3rd of June the amount will be refunded (within 15 days), however the suffering for me continued, and they goes on harassing me by extending the time, when I called on 3rd June. Finally one of their supervisor assured me that by 7th the issue will be closed, but I did not get any result.

The amount is quite high for me, and literally I am continuously crying for my money, which has been forcibly taken by the insurance company. Though I am begging for help nobody is serious to my issue.

Considering these, on 7th of June after closing of office hours, I informed my sufferings to the higher authorities of ICICI Prudential Policy, by mail. This is equally surprising that, though I got the assurance from them by return mail, I couldn't get any help in getting my money back. Even after 2-3 times mail follow up I did not get any satisfactory reply from the higher authorities.
I am under huge mental stress due to loss of the amount and facing financial crises in my day to day life expenses. But day by day loosing hope of getting the money back from the notorious people. Loosing all hopes, I am complaining in consumer board to address the issue.

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